These guys are absolutely awesome. We have several living room pieces from them that have held up…read moreduring a lot of use over the last five years. When a part of our sectional broke last month I called them us as I hoped they knew a reputable repair person as we love the sectional. They asked me to send photos, then they came and picked it up, brought it to shop and returned it to me a few days later AS GOOD AS NEW for NO CHARGE. They totally stand behind their products and could not have been nicer. Literally any nice furniture we currently have or will have in future will be Valley Direct.

Interesting business model. They have a website with hundreds of items and no prices. And then when…read moreyou try to contact them to ask why there are no prices, they ask for your phone number, your name, what is 2×2, and then add a security code. 4 stars!

I am so upset about my custom rocker recliner that cost way too much for inferior design flaws. It…read moreis very uncomfortable to sit in and I did not request electronic controls because of my electro-sensitivity due to is painful nerve pain that is a daily affliction of horrors that my physician is more than aware of its debilitation. If I had sat in this chair in their store, it would not be purchased. This I know is the truth. But the staff member has recently quit that sold me this chair...how convenient. The cost of delivery was $89 & if I had sat in the chair upon that delivery it would have been sent back pronto. I was told this chair would be a hard sell if returned back to the store. That's an indicator that just maybe they knew it wasn't a item worth purchasing. I was told by Janine that maybe one of my friends would be willing to buy it and that I could purchase another. Are you kidding me? I want my total cost refunded and will be contacting the BBB to let them know of this serious error of judgement. What a scam they are to locals who have few choices if they don't have transportation to other places. I'm totally disgusted with this poor attitude of lack of customer satisfaction. Sincerely.....Bren Munro

I found their customer service to be top notch. Dianne and Barb went above and beyond to help me…read morewith my purchase of family room furniture. They arranged for me to see the furniture I saw in a catalogue that I was interested in at the wholesaler in Richmond which no other furniture store bothered to offer me. Dianne also followed up with me the following day to make sure I was properly taken care of and wanted to know how my experience was at the wholesaler. I was extremely impressed. There was no pressure as well and their prices are extremely fair.

Super great products and very helpful staff. Ask for Cam he's top notch. Ordered a study buddy…read morecabinet bed. Lots of options for customization and sizes. Easy to find right of Fraser highway. Tons of other furniture too, you will find whatever you are looking for.

If you want a place with quality furniture and a store that stands behind it - this is it! Love…read morethese guys!

My husband and I just want to give a huge thank-you to an absolutely amazing salesperson at MJM in…read moreSurrey, Mannu and also to the owner of MJM .... Jeet Jaswal! We have been working with Mannu and Jeet while building our new home, and with so many decisions to make, we have definitely been indecisive! We've gone back to MJM's day after day, looking, comparing, changing our minds and trying to make the right final choices. Through it all, Mannu has been incredibly patient, knowledgeable, helpful and professional. His customer service is truly exceptional. He never makes us feel rushed or pressured and is always willing to take the time to answer our questions and help us find exactly what we are looking for. Building a house comes with A LOT of decisions, and having someone like Mannu to guide us through the furniture and home choices has made the experience so much easier and enjoyable. Thank you, Mannu, for your outstanding customer service, patience and expertise! You are a true asset to MJM's, and we would highly recommend you to anyone looking for someone who genuinely cares about his customers. Thank you again, Mannu!

After much research and visiting many stores we found a beautiful Recliner Leather Couch at MJM,…read moreCoquitlam. Nitika took care of us from start to finish. Great Service, quick delivery and perfect installation. Highly recommend visiting MJM Coquitlam. ASK FOR NITIKA...

When you think high-end furniture most people are intimidated by the attitude and typical stereo…read moretypes of what "high end" means. It's simple, when you combine good quality with innovative design that is timeless, you get what you pay for. As consumers who need to be more responsible for all their purchases, investing in good quality furniture that keep up with daily use is important. Spencer Interiors is one of my ** must see** furniture showrooms featuring a collection of my favorite modern furniture suppliers: the timeless designs of luxury comfort from MERIDIANI ITALY, to the wood craftsmanship of CECCHINI ITALY or unique chair designs by CASPRINI ITALY, sleek minimal designs of VICCARBE SPAIN to the elegance of CASA MILANO ITALY. Spencer Interiors features mostly European brands where quality and design bring furniture to a new level. Less of the usual suspect "trendy" furniture - you will find unique brand names that I love for their simplicity and timeless aesthetics. If you are a smart shopper and compare pricing with other retailers, you will find that this showroom is fairly priced and competitive. As an interior designer, I appreciate the customer service and follow-up that comes with purchasing an investment piece - Stephen Spencer and Ichi Chen are fabulous to work with, they are detailed and always sincerely concerned about helping my clients make the right decision versus just selling another product. When you have a retailer believe in their products as well stand behind the quality - furniture shopping becomes a much more enjoyable experience for both clients and myself. Furniture favorites: Pianca people stacking drawers - excellent value for storage solutions for both media and bedside storage. Anta Germany is one of my favorite European lighting companies, excellent value and lead time is less than most. Casprini - caprice and tiffany chairs - excellent price and extremely durable ... if you are ever in the search of something new, check out their website, everything is conveniently listed with details, dimensions, stock availability and pricing making furniture sourcing all the more efficient.

My Abbraccio 10 mattress arrived. Love the option of either firm or softer as I can flip it!!…read more Thank you again Spencer Interiors for your help on picking the right mattress. Great service and great products. Juliette

absolutely great experience the worker there was glad i came i had bought a sofa from him Clark was…read morea great worker the basement was weird when i went down there he had a tape outline idkk nonetheless great service would come again

excellent service communication and follow-up Diane W.read more

I've purchased 3 times now from WR Mattress Gallery, and been impressed with their product and…read moreservice 3 times. Most recently we purchased Iron Man beds, they are amazing - this makes sleeping the experience it's supposed to be!! Dave, your product knowledge is excellent, thanks for helping us make the right choice for us. You didn't pressure us one bit and you answered all our questions. When it came time for delivery, the guys were fantastic, helped me to move my old beds around to make way for the new - you just did a fabulous job. Even the follow up has been much appreciated, checking in to see if we are satisfied (absolutely!) and offering to exchange the pillows when we realized that we'd picked the wrong ones... we ended up exchanging them for the ones you'd recommended in the first place! Happy to recommend you guys, thanks for everything!

Called Mark to see about getting some pillows that were recommended by my brother (who bought a new…read morebed and pillows from this company). Mark was very accommodating and put two pillows aside for me even though I wasn't picking up until the following week. When I went in to pick up I was greeted with smiles and very friendly staff who were more then willing to find me one extra pillow to purchase. Definitely the place I will go when I'm in the market for a new bed. Good job guys!

The Manager and staff are very nice and helpful,, the helped us change our sofa,, as the first one…read morewas not what we wanted,, but they went above and beyond to help us,, so thank you,, we have used Urban barn for years,, both in Kelowna and Coquitlam,, always received excellent service, but the Coquitlam store Bravo, bravo The best of the best

Nice store at affordable prices, at least the $1600 sofas are made well, and in Canada. Locally…read moredesigned too. Lots of frames to choose from, and curtains on the left. Contemporary style. Some serious eye candy that work here and of course, friendly service. Amex good.