I came here to get an extra phone charger on the company dime so that i could have my phone charged…read moreat work. it was $$ for a charger and options were limited, however, i CAME here to get what i needed so that was an easy transaction.

I went in there last week and received a recommendation for a usb cable I needed for my phone. Did…read morereceive the correct cable but upon research I noticed that I was able to find the exact cable for cheaper at another local electronics store. I remember asking if their prices were fair and the response was yes, I am thinking the person working there didn't know about prices elsewhere or was not being honest. Would still go back there.

Just came here this morning real quick because I was itching to find some gift cards for my…read morePlayStation account so I could buy the occasional digital game. They sadly only had PS plus gift cards which is fine, but still I find it odd they do not have even a single one as every other stores would normally have at least a handful of it in stock or whatever. The employee that helped me briefly were helpful.

Clearly management pays as much attention to these reviews as they do to their customers!!! I can…read moreonly suggest that you find an alternative to this location - they are rude, slow and totally disinterested, They really don't deserve to get our business.

Five stars awesome service the sales guy took the time to explain the setup and answered my…read morequestions about the phone unlike the Telus store at pacific center who couldn't care less about their customers and it's no wonder they're still in business considering all the nasty customer reviews. I'll definitely be returning to staples again over the Telus store.

This Staples is probably the worst I have ever been to for returning Amazon refunds up and down the…read morePacific Coast and certainly in Metro Vancouver. Every single person at the location on Broadway is amazing and helpful as they can be, same as in Surrey and Langley but I will be avoiding this Staples if possible always and highly recommend trying to if you can also. The locations in Oregon were also lovely, California can be somewhat impatient with returns at Whole Foods or UPS nearly always being better than at Staples. For anyone who lives in a busy city, we all know how hectic and what a juggling act popping in to return something can be from any retailer as you have to carry the items with you after finding which location will be along your route or near, transporting and walking to get to the location, and even if you are headed in by car, to any location, that also takes prep work and going out of one's way. This gentleman in the photo in particular is to be avoided and this Staples by extension. After running many errands in the busy metro downtown and finally finding the Staples and it's entrance after 40 minutes, I walking while carrying these two bulky plastic jars through downtown crowds and streets and two ten pound dogs in carriers and respectfully waiting in line with others for one great colleague of his to process returns and shipments for the holidays with patience, this colleague showed up and abruptly announced he is opening a new lane for Amazon QR Code Returns only. Great! Except for those of us near the front of the existing mixed shipping line ended up having to leave our spot and wait behind others as the queue was quite long by then and then when I finally got to front. Prepared and submitted one return and then tried to return these plastic jars which came with a very thin plastic seal and a return label and instructions that clearly said no box needed to return, this man impatiently tells me I will need to go to another part of the store to buy a box and come back to return the jars. When I said but it says no box he loudly scolded I am saying you need to buy one anyways. I left. I even got out of the line and went back to explain to him again and he again rudely told me to buy a box. Will go find the nice understanding and great team Staples on Broadway instead who never make people buy a box when a box is not needed for a return and do not leave a long line of people unattended to and then stressfully try to make them buy a box Amazon clearly said is not necessary. Why was I treated disrespectfully and told to buy a box when the instructions said I did not need to? I wish I stayed in the longer line with the nicer colleague than be treated disrespectfully for trying to be helpful. PS. In a metro, carrying around a box also makes it hard to make returns, a bit of empathy goes a long way towards this truth especially for us not even that strong physically already carrying three bags around downtown. No matter how much one is stressed not being rude about extra costs would at least be greatly appreciated. No need to make everything stressful and make people pay more when they clearly are instructed it is not necessary and when people are polite first. Avoid this Staples. I will be as being polite here or saving screenshots of the scan codes to help expedite things goes unappreciated and resulted in being treated poorly. Expect this man to be rude as he clearly hates customers and has no empathy for others. Will leave the rest to karma.

If you need to print anything, ship anything, or do basically any task other than simply pay for an…read moreitem - AVOID THIS LOCATION! I've been here 3x now, each time thinking that the next time might be better but it's only gotten worse. The customer service is absolutely abysmal. The lines for the service centre (printing/shipping) is often super long with only 1 person helping. Even once you get to the front of the line you'll likely be met with someone extremely rude and unwilling to help with even basic tasks. Today I went to do a return where the provider clearly stated that Staples could print the label for me at this location but the staff refused to do so, even after I explained that I had done this at other Staples locations. She was rude and unhelpful during the whole interaction. I was forced to print my own label and then spent time waiting for the rep to return to complete my return while she ignored me and served another custom who had come into the line after me instead. Super frustrating experience every time and I definitely won't be back.

Really disappointing to experience the worst service ever at the staples store at Sweden way…read more I wanted to print some material and I arrived and told me that i had to wait for 20 min because they were having a rest. Then the lady that "helped" me she was so rude and non friendly. Every time I go to this staple I have a bad experience. Much better the one in West Broadway. I won't go ever to this location in Richmond.

The poorest customer service in their printing department!!! They were extremely unhelpful with…read moreone word responses and unclear directions....texted on their phone and then left me standing and waiting in the middle of a transaction to chat with other employee.

It is a useful place to go to but also not a very useful place. I like how cheap printing is here…read morein case I have a project to hand in with colour. But this place is also expensive too. Even a smaller book with limited pages costs around $50. Too expensive! Considering that there is another dollar store with a smaller book with more pages which is around $2 but for more value.

My partner is a fountain pen aficionado, so whenever I travel, I keep an eye out for a pen related…read moregift that I can get him. While wandering around Vancouver, I spotted this shop and stopped in. It's a clean and well organized store. The staff is friendly. I asked if there was anything fountain pen related that was unique to Vancouver, and they said not really. However, they do have this ink that was made specifically for this store, and this store alone. So that's what I got! It was about 20 bucks.

Gayle rolled her eyes as I spied the Pen Shop as we were walking back to our Hotel from the…read morewaterfront. I collect pens and admit that I have too many. But what's one more? The Pen Shop has a nice selection and over a range of cheap to affordable to maybe I need a payment plan. Store staff were helpful, non-intrusive, and funny. I ended up with a $9 Caran d'Ache ballpoint and an $10 Shaeffer ballpoint. Both are handy pens that work well, and didn't raise any Gayle alarm bells when I decided to buy them. The more expensive pens sometimes need to bought with a little more discretion. :)

Not everyday do you hear the words "Herman Miller," being spoken around casually but if you do…read morehappen to hear it, those people must know their furniture. For those uninformed about the modern furniture universe, Herman Miller stands as one of the top, represented by with some of the most iconic pieces such as the Aeron chair and Eames lounge chair, both having a permanent display at MOMA (museum of modern art, NY). Herman Miller has always pushed technology, design, and environment as their modus operandi, and their products reflect those value. I had the pleasure of dropping by their dealership showroom today to try out their office chairs. I was pleasantly greeted and quickly referred to a sales associate, Katherine. From the "tested and true" Aeron, to the innovative and ergonomic Embody, and the wonderfully elegant Sayl chair, Katherine and I spent atleast a good 45mins testing and going over their line up of chairs, needless to say, the experience was quite educational and informative. They also have working samples of their desk and storage solutions and a "comprehensive" materials wall of samples for your design needs. Since this location is a dealership owned my Herman Miller, you can place your orders here but do not expect to leave with a chair or desk in hand. They do not carry ANY stock on hand, therefore, everything is shipped from their central warehouse in Zeeland, Michigan, USA. While they do not carry any stock, they do offer you the manufacturer's price instead of a retail price, which is considerably cheaper and carry a 12yr warranty. I was thoroughly surprised and enjoyed my time at Herman Miller, and I would recommend anyone looking for office furnature, personal or enterprise, to take a look. A comfortable Five, out of Five.