What to expect when going into any of their stores?
Understaffed sales people.
On this day I was shopping (really shopping) for a printer. There was one model I set my sights on.
I got there on that day and lo and behold, the model I wanted, an HP, was on sale. Of course, when it's too good to be true, it must not be true..... They don't have any more in stock.
Stupid me for not taking note of their first day in the weekly sales but then again, how often does one shop for a printer? It's not like your shopping groceries.
The sales associates were busy with other customers. I finally got a hold of one. I got the help I needed albeit no stock left .
I still roamed the aisles trying to figure out if I can find a substitute. But once I've set my sights on one I want it, even if it's no longer there. I decided to go find another associate, to no avail. I saw someone, though with a customer and just decided to stand near them so that I would be next when they were done.
It just so happen, it was a supervisor or manager of that branch and she, surprisingly was a great multi tasker. She was able to courteously shift between helping the first customer and me. She went the extra mile to see if other branches had what I wanted that they were out-of-stock on. And she rattled off to me the locations. To add to this, she offered if I wanted one held for her in a location that has that stock. This may be standard practice that's common to people, but when I, as a customer, feel that attention is given to me, and there's a sense of genuineness, I give that person my business.
The clincher for me here was that she printed out a map from her computer as to how to get there.
I missed her name since I was really in a hurry, but man, what service.
Lady, blondish hair, shift supervisor or branch manager. Her name is Andrea.
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