I've shopped here quite a bit and never had a problem but today there was a sales associate positioned to approach people as they enter to try to sell them staples wireless. I made it very clear that I wasn't interested, even told him multiple times that I was just there to pick up one thing, and the sales associate continued to ask me questions, persuade me with offers, and follow me as I began my shopping. I know its not his fault, its his job and perhaps he makes commissions on sales, but it was extremely irritating and made me just want to leave the store immediately. If staples is going to continue using this sales tactic I will not shop there anymore. read more

I love browsing through stationary, prints, etc. Staples is amazing for it. It's just that this time, they started selling toilet paper and chocolate bars, which I thought was odd and clever at the same time. We came here for a printer and the man who helped us was very helpful. We got exactly what we needed and nothing more. Service is great. read more

Staples - Office Equipment Near Me - Coquitlam, British Columbia

We have had books and custom cards printed several times here, and want to praise the staff for their excellent service, patience and useful suggestions on how to provide the best outcome. I highly recommend this service for any printing needs, as we felt appreciated as customers. Thank you Colin T. read more

Customer service is poor and pushy!!Very little knowledge of products! Worst store ever !!! read more

Nice and convenient to have a Staples in this part of town. Great for when one needs stationery or photocopies in a pinch. Parking is plentiful in the lot in front of the building. The location is fairly typical, with sections for office equipment, computers, and stationery. Not sure why people are complaining about the service, as I found my visits satisfactory each time. read more

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Dropped off a FedEx parcel there on a Saturday. They never told me that they only do pick ups on Friday. It's there for a week if they had had a sign up or had actually told me it's not getting picked up till next week ..I would've walked out of the store not giving them $45 for my parcel to sit there for a week. read more

I recently purchased an "open -box" laptop from this location... I was assured that it was checked out and everything was fine with it. I tried to use it and found that a key app was missing from the computer, thus limiting me in what I could do on it. I took the laptop back to the store with the intent of either a refund, or to buy something else. I had the receipt and it was well within the return period. I had informed the store staff that the product was faulty (missing key app to operate properly)... but after checking with two managers... they declined to refund my money or to offer me some other option(s). The reason was this: I didn't have the packaging! The thing is that the sales associate never told me about the specifics of their return policy; only the amount of time I had to do a return. And I had to ask for that information! So! They sell me a faulty item... potentially lied about its condition... and even though I had the receipt and they had all the information they needed to do the refund... they stuck me with garbage... because of a box! They sold junk and wouldn't accept any responsibility for it. And when I called customer service... they just said the same thing: "No refund". No help at all. I suggest that if you ever buy from this company and location... don't throw away the packaging until you know you'll keep your product. Read the back of the receipt carefully. I will never buy another item from staples. Not even a pencil! read more

Poorly managed staples branch. Staff is busy with setting up display and on average you have to wait 5 to 10 minute to ask a question, customer service is poor and pushy, nothing, but really nothing is in stock and they'll send you to another branch, usually Brentwood. Staff doesn't know the computer system well and it take forever to apply discount or coupons. Go somewhere else, save yourself some time read more

Staples - Office Equipment Near Me - Coquitlam, British Columbia

I gave in a little book to be laminated/cut and a spine added. they didn't have enough time to do it in one day. So I offered to come back the next day 24 hours later. They said it would be done in the morning, so I showed up and it hadn't even been started. the employee super nice guy, was very busy. He said it could be done in 25 minutes. I agreed as long as it would be done in that timeframe as I had to Go to work. i came back and only 4-6 pages were done out of the 32. i started cutting my own pages to save time. The employee started passing me them as they finished. after a few pages I ran out of pages to cut to size and noticed the employee that was helping me was at the cash register Across the store. At this time I became frustrated as it had now been about 45 minutes. I asked another employee to pass me the rest of the pages and I was shrugged off. i do understand that they were busy but this was unacceptable Service. employee was very nice yes but almost made me late for work when this should have been complete when I first arrived. instead I was made late and had to do the work I was expected to be done by myself. i wound have appreciated a phone call to come in early if I knew this would be the case. read more

This is such a joke. I ordered same day cards before 12pm...I called around 6pm to see if they were ready SURPRISE they were not! Really bad customer service. The guy told me I placed my order at 3pm that's why they were not ready. He even "ya ya ya'd" me off the telephone? THANKS Ahmad, it took you 5 minutes to spell my name so you should learn to hold your horses anyway. In anycase Staples: stop advertising Same Day business cards. It's not happening. read more

I want to thank Hussein for helping me fix my issue with OneDrive. Had great knowledge and went out of his way to help me. Always a pleasure to deal with him. He had seen this issue before and told me it was a Microsoft Account issue not OneDrive. read more

Went in to buy a office chair knowing which product I was going to buy ahead of time. Arrived and spent the first 20 minutes waiting for somebody to help me, spent the next 10 minutes searching the store for somebody to help me, spent the last 30 seconds walking out of the store giving up. Maybe it's better to just order online and avoid the actual store. Update: Decided to try again. Thought I'd call this time to have the product put to the side so I wouldn't have to wait around or search for somebody to help me, unfortunately the stores contact number listed online and on the staples site goes directly to an answering service saying their hours, then hangs up. No option for a department or to speak to anyone. So I went down to the store and was finally helped by someone. Unfortunately although their site says there was 2 of the product in stock and they were displaying it on the floor, they didn't have any for sale. So I give up read more

Marin went above and beyond to help me print out my documents her customer service was excellent

Good staples and kind of the only one in Coquitlam. Alright location and lots of parking spaces. Pretty clean and decent organized staples. Most staffs are friendly and helpful and know what they are doing and can always help you if you have any questions. Reasonable prices and quite a few different items and enough supplies. Not usually a lot of people so no lines at all but occasionally especially when it's close to back to school months it gets much busier and the line takes 5 mins max. read more

Like all Staples, this place is kind of pricey. The staff are however helpful and friendly. Product knowledge is hit and miss but it's kind of like that everywhere. I go here because there aren't exactly any better brick and mortar choices out there. read more

I've been meaning to write a review for a while now and something always comes up and I forget, until the next time I am in again. We send all of our marketing materials, printed health assessments and consent forms to Staples. The service is fast, business discounts are available and the reps that work in the copy & print center are very efficient and nice. Alex who works there is very personable, he remembers your name and details about your ordering preference. So much so, that I was inspired to right a review. read more

They never deliver packeges on time, my daughter lost a grade due to the lack of time mangament

Wow, friendly staff greeting me as i step in with smiles at 9am. Enough for me to say , "Yay! i'm a fan" of good customer service. Keep it up. read more

Worst service ever do not purchase online from them. The parcel gets delivered then they can't find it. I have proof it was delivered and they act like I am a liar. read more

was in there the other day. they had security at the front door. what a joke. tons of staff standing around talking to each other but not helping anyone. read more

Been to this branch many times over the years and always find what I need there. Customer service is average - not good or bad - so no complaints. Prices are decent for most things and parking is never an issue. read more