Needing a new printer for the home office, I ventured off to this Staples location based on the…read moreavailability of a couple all-in-one laser printers thru the website. Upon arrival, I was greeted and found my way to the well organized section for printers. With few employees available, it took some time to find someone who could help me narrow down my selection. The staff member was helpful and supportive of my decision as I hemmed and hawed toward one particular model. I also noticed some staff being patient and supporting some customers who really needed help that perhaps some other stores or staff may not have been so helpful to. Checkout was easy peasy and I was on my way. I'd recommend this location to others if you've encountered poor service from others.

Super quiet store. I feel like the most busy area is the corner where they have the courier…read moreservices (Puralator, FedEx and DHL). People are bringing stuff back to Amazon for return (Puralator). There are plenty of free parking in front of the store. The store is well kept and clean.

Ordered a wireless headset that turned out to be incompatible with our phone system. Contacted…read morecustomer service, was told I could return it; website said that I could return it. Took them over 6-weeks to send a courier to pick it up, but only two weeks to send it back with a note saying not-returnable. No reason, just not-returnable. They have $400 of my money, but that is all they'll ever get. I'm taking all my stationery business elsewhere. Don't buy any electronics from this company; if you make a mistake, they'll keep your money.

After checking at Staples and the Web for an office chair, I stopped by here on a whim. I'm very…read moreglad I did! The sales person was efficient and professional, and directed me to the four best value options among the 30 or so office chairs they carry. I appreciated that he didn't try to upsell me, while also pointing out pricier options and why I'd like to consider them. I'd recommend Source for office furniture.

Got mildly scammed by the manager here. Not a huge loss, but I don't think I'd come back here,…read moreeither. When I brought a printer, the manager insisted that I would need to buy toner to be able to use the printer at all, but the printer, a laser printer, comes with a 700 page toner cartridge, which is enough for years of printing at the rate I print, so I wasted $70 on a toner cartridge I don't need. I guess that was a good move on the manager's part since I wasn't likely to produce a lot of regular business for the store. I wonder if that was a deliberate calculation on his part or if he scams everybody? On the positive side, the employees here are pretty active about asking if you need help, etc., which is an improvement over most Staples stores.

Horrible service and incompetent management. Recently used their photo services, photos arrived…read morelate and are similar to the low quality of Walmart. Reprinted at London Drugs then showed the manager the difference only to be condescended and had to argue to get a refund. First he stated the pictures weren't all there, then I insisted to recount, he starts to recount and when he got into the hundreds and realised he miscounted, he says, oh it's fine i believe you.

I went to the store looking for a tall storage cabinet but couldn't find the exact size…read more The used office chairs were so good looking and in such perfect condition, so I ended up buying two of them! I'm happy with the quality and price. The lady at the store was also very helpful.

From the owner: Need commercial office furniture in the Burnaby area? The Office Shop has everything you could need…read moreto kit your office space out. We have a number of furniture pieces from top brand names as well as quality used furniture. We can also assist you with space planning and deliveries. Give us a call for more details today.

I love browsing through stationary, prints, etc. Staples is amazing for it. It's just that this…read moretime, they started selling toilet paper and chocolate bars, which I thought was odd and clever at the same time. We came here for a printer and the man who helped us was very helpful. We got exactly what we needed and nothing more. Service is great.

It's taken me a while to write this review because I frequent this store, and I am glad that we…read morehave an Office supply store close by. I am afraid to say anything because of the past closures of Office Depot, and other alternatives. Staples has a monopoly on office supplies; other than on-line suppliers it's the only choice. Sometimes you just have to go to brick and mortar when you run out of supplies and need it immediately. The staff used to be so proficient and so nice in the 20 years prior to this. Now, you ask them if they have an item in stock...they look on the computer, and "No." So you ask,"Now what am I going to do?" Clerk's answer: "Go somewhere else, I guess." i was gobsmacked. Not even an alternative - can i order it on line for you? Can I call another store? just oh. This last time the store sold "Tonies" story-telling attachments - figures to put into a storytelling machine. I was looking to get the actual machine. I went to the customer service: "No idea. " I guess with my eyes wide open....she said,"Let me check with someone." That someone finally came and said -"no. None left..." me: "Ok..." This store is filled customer service associates who don't want towork. The same day as my latter visit, there was a clerk at the back of the store, who was on his cellphone to his mother in India (speaking loudly), and when I asked him for help he left his mom hanging on the line. He explained he got 22 stitches the day before after a bike accident; the doctor had told him to stay at home, but he got bored and came to work. Unbelievable. I'm still gobsmacked, and wondering where the supervisors are in the store. My only hope is that the store manager reads this.