This is, by far, the worst service I have ever experienced…read more
I was really pulling for this place. I wanted it to succeed. I told everyone about it, that it was some of the best pizza in New York. I gave them so many chances. Last night was the final straw.
Made a reservation for Friday night at 8PM. We arrived at 8:05. The waitress who's basically always there, who sounds like she smokes about a pack a day, was the only waitress there that night. I felt for her, but also, not my problem. We didn't receive water or a full set of utensils and menu until about 8:15. At about 8:25, she took our order, and we ordered a few apps and calzone and pizza.
I had to ask for my coke about 4 times until she remembered to bring it. Water was NEVER refilled. We were never asked if we were ok.
Around 8:50, we finally received our apps. It was ok, they've made it better in the past. Ambiance was starting to die down as the restaurant was clearing out. We felt a bit bad for her, but also, this wasn't our fault, that they were unprepared for a Friday night rush (her words).
By 9:15, we were furious and our moods were ruined. We sat down at 8:05, ordered before 8:30, we were the only ones left and our pizza and calzone were yet to be found. Shortly before 9:30, it arrived. And again, it was pretty good, but not wait over an hour for it good.
I wanted this place to succeed. The pizza maker from Italy deserves a better crew. The waitress doesn't know how to be a waitress, at all. No apologies, not taking anything off the check, not checking on us. There's no busboy, no one dedicated to take out, no manager. It seems that everyone plays each others roles, and quite poorly.
They've lost a loyal customer tonight. We will NEVER give this place another try.