"I visited the walk-in clinic today and had an absolutely wonderful experience, largely thanks to…read moreMs. Kristine at the front desk. From the moment I arrived, she took excellent care of me and was incredibly helpful, professional, and attentive to every need I had. Employees like her truly make a difference in patient care. Thank you, Ms. Kristine, for your outstanding service!"

CAUTION: MASSIVE review ahead!…read more Remember this: I am an extremely patient person. It takes a LOT out of me to get me extremely angry. I usually come here for a number of services, since I have a friend that's an earshot away from this location. A lot of the services they provide are at most decent. I get my bloodwork done, I just got my dental cleaning done not that far back, and that's proper: no complaints about that. But the two incidents, which has stretched out over the course of about five weeks, really, REALLY frosted my arse like an unusually bitter winter storm rushed thru coastal and inland San Diego. What I experienced at their Vision Clinic was a massive contentious problem to me. Let me explain. I come there as expected to set up a prescription order for two pairs of glasses: one paid by my insurance provider, the other out of pocket thanks to the kindness of my friend's heart. My additional pair cost them $140. While I wish I remembered her name to make things easier to figure out, name-dropping is pointless, and I'm sure there's some convoluted process that got it all jumbled up, and for no apparent reason at all. I recall, if my memory has not failed me at all, requiring that transitions should go to the Aviator-style glasses, whilst the light brown tint should be for the black frames. Okay, done-deal: she made sure to mark out the proper alignment for each pair I ordered, and hopefully had everything written out. A couple or so weeks have passed, I get an automated call telling me that they're ready for pick-up. So we went here, went to pick them up. I had noticed right off the bat that something wasn't right: my memory being fuzzy for some odd reason, I took them at first, but after some delegation with my friend, I went back to tell them that my specified needs for my prescriptions... WERE SWAPPED AROUND. After complaining to the guy at the front desk, who seemed pretty patient enough, the same lady who I told my prescription to rushed over to chide me about how that was apparently what I ordered. Still barely remembering what had transpired back then, I was frozen and frankly traumatised, as I am the person to usually NEVER INTENTIONALLY LIE TO PEOPLE. I would much rather punch myself in the nose than to purposefully manipulate someone like this, ESPECIALLY when this is my healthcare needed here. After too much back-and-forth, they took them back, and told us that we have ONE MORE CHANGE FOR FREE, which I do not recall seeing it ANYWHERE on paper about this. I came home extremely upset at feeling like I was an arsehole, and disappointed that I didn't get my prescription AT ALL. I later learned I was gaslit, and I was praying that she was just having a bad day. Whilst I was home, I was called to have my prescription order redone. Same lady who chided me up and decided allegedly ON HER OWN VOLITION "made sure" three times with me on what I wanted for my lenses. I had flubbed ONCE, accidentally saying to have the transitions and tint on the black frames, quickly then correcting myself and made sure to maintain what I had said the FIRST TIME. After she had clearly recalled what I said on the last time, I confirmed, and things were hunky-dory. Two or so weeks later, again, I come back. I sat there, extremely stressed out and highly pessimistic: an unusual thing I experience. I was actually having a sliver of hope. I was called up, was given my prescription. THEY PUT *BOTH* ON THE SAME LENSES, AND LEFT THE OTHER ONE COMPLETELY BLANK. I was enraged. I told him calmly that this is NOT what I ordered, confident that this time I knew EXACTLY what I told her. Sure enough, the same lady uttered "oh my God" in the most aggravated tone I've heard in my life, and rushed over again and STIFFLY chided to me that she made sure THREE TIMES that this was what I wanted. I argued with her that NO, it was NOT. She reluctantly (from my perspective) took them back in. I was sitting in the waiting room, absolutely pissed off about this obnoxious ordeal. I sat there stewing for what seemed to be 15 minutes until she came back out to call us up. She told us they can no longer fulfil any redos, and offered us a refund. No apologies for their obvious mistakes, by the way. Surprised, we accepted those terms and demanded a copy of my prescription. All was fulfiled, and we left with just the copy of my prescription, opting to never order frames from this clinic ever again. Keep in mind that had I paid out of pocket, which frankly I am not FLOODING with money at all, I fear my mood would have been a lot worse than that. $140 is NOT cheap for prescription lenses, especially if you're someone on SSI. Long story short: you are much better off ordering your prescription glasses from a proper optometrist. This was an extremely humiliating experience, and this was NEVER something I recall encountering almost at ALL in my life. And remember: I am an EXTREMELY PATIENT PERSON. It takes a LOT to get me extremely angry!

Becky was ill and made an appointment to see a Dr. at the Kaiser location in El Cajon. I drove her…read morethere and waited with her inthe lobby. I have Sharp Healthcare, she has Kaiser. I can only compare to that. The check-in kiosk at Kaiser was not very user-friendly. Becky had to answer a lot of questions and negotiate through multiple screens. The waiting area was rather drab and stark. Once we got past that, the care Becky received was good. The initial nurse who took vitals and such was kind and professional. The nurse practitioner who examined her was also professional and thorough. He answered of our questions and offered diagnosis and treatment options. One thing about Kaiser that is less than ideal is they will not transfer prescriptions to other pharmacies. Patients can only use Kaiser pharmacies which is (at least for us) terribly inconvenient. Especially given that we have at least a half-dozen pharmacies in close proximity to our house while the nearest Kaiser is a 20-minute drive.

Made an appointment for 1:300pm for the nurses clinic. At 2:03pm went to the front desk to let them…read moreknow I had not been called yet and I have been waiting for 30 minutes. She called the nurses clinic and no one answered the phone. She claims they are backed up. What's the point of making an appointment if you have to wait longer? She went ahead and sent a message to let them know I have been waiting . Like how are they behind when I had the first appointment after lunch. They need to be back from lunch on time and stop chit chatting. That simple. Finally got called back at 2:16pm!! And no apology for making me wait almost an hour after my appointment time. This is the worst experience!!!

Dr.Wasim Mansour is an excellent Physician. His calm demeanor and cultural awareness, along with…read morehis extensive medical experience, makes me feel safe and in good hands. Dr.Wasim Mansour took his time to get to know me as a patient; my hobbies, my goals, and my health. He incorporated all of this and provided me with holistic medical care. I highly encourage you to request Dr.Wasim Mansour!

Trying to get a hold of anyone at this clinic is extremely difficult. I spent 15 minutes on hold to…read morespeak with the manager. I even called on my other line and when receptionist answered, I was not greeted but heard the receptionist say where I was calling from and then hung up on me. I cannot speak to the service they provide but if it takes 15 minutes to speak with someone to make an appointment I can't imagine. First impressions are very important and the poor customer service at this location speaks volumes.

They are so awesome Thank you so much for taking care of…read moremy son Thank you again

Office is okay, but Dr. Riley Walker is very unprofessional!…read more My son had leg pain in his leg and woke up every night for more than 6 months in so much pain. When I asked him to walk to me so I could massage his leg, he couldn't even walk. I was begging the doctor for blood tests or an ultrasound, but she said it was NOT NECESSARY! And her answer just killed me. She said my son was MANIPULATING me. She is a doctor who doesn't know that small kids don't know what manipulation is and can't do it. My son was always welcome to our bed if he woke up at night; we never said no to him. So she didn't give us any prescriptions! After some time, it happened again at night, and his pain was so strong that he was screaming so badly that we took him to the emergency room at night! All because our doctor didn't do anything besides saying that he was a manipulator. We do not recommend this doctor.

I want to acknowledge the entire team for providing such a seamless and compassionate experience…read more From the first phone call to the time spent with the clinical staff and providers, everyone was kind, respectful, and attentive. You can tell there is a strong culture of care and teamwork here, and it reflects in every interaction. I truly felt valued as a patient.

Dental is the best very clean, very professional Dr. Habboush really takes care of his patients he…read moreanswered all my concerns , there's always available appointments without having to wait months they're so good with reminders. I definitely recommend this dentist, they're super clean and assistants are very on top of it as well, and all the front desk are very helpful

Amazing care Dr.Noori and Valencia care so much about their patients and it shows, also the medical…read moreassistants are so sweet and clearly show they care about your health!

I highly recommend Dr. Hiba Shakir, she was very thorough and answered all my questions.read more

I had an appointment scheduled for 8:00 AM on 5/13/26 at this location. As I was walking in, I…read morereceived a message that my appointment had been canceled with no explanation. I understand providers sometimes need to cancel, and I also understand they may not have been able to see me the same day, but the way the situation was handled afterward was extremely frustrating. I came in because I'm still experiencing pain and complications from a procedure done through this office, and I had previously been told it was important to come back for follow-up care. I had already tried calling multiple times before coming in and was left on hold for over 2 hours without ever reaching anyone. Nautica was the only person at the front desk when I arrived. When I tried explaining the situation and that I was in serious pain, I felt dismissed instead of helped. Communication was difficult because she spoke very quietly, and when I asked her to speak up so I could hear her clearly, the interaction immediately became tense and defensive. Being met with attitude simply for asking someone to repeat themselves or speak louder is unprofessional and unnecessary. She also stated that the office had tried calling me that morning, but I did not receive any calls, voicemails, or missed calls from them prior to arriving. I was worried about my health, trying to get answers, and also needing to get to work, so the lack of compassion and urgency was upsetting. Patients dealing with ongoing complications should not feel brushed off when they are actively trying to seek medical care.

Very patient and personable staff. From the music in the lobby being calming to the emotional…read morereassurance I received the whole appt. I'm so thankful for planned parenthood and this location specifically, my doctor was so informative and knowledgeable about the procedure I needed. The nurse also made me feel so welcome. It's always scary doing anything related to woman's health for me and I can definitely say this is the best place to go. I'm low income and they helped me apply for a program that would help me pay for what I needed. Non judgmental people that just want to help. Thank you guys for all that you do! You saved my life and my future!

I'm always amazed at the quality of those people employed here. Especially those I've dealt with…read moreat any front desk to those on the phones. Of course, we all put a lot of trust and faith that the care we receive from the doctors to always be the best. But remember, they're licensed to practice medicine! As much as we hope for a miracle cure & or a quick resolution to our health problems - we just have to have faith.

I am a former Kaiser patient for 20+ years. Sharp Rees Stealy may appear the same as KP but do not…read morebe fooled. It's extremely difficult to get care here. They give you the runaround and gatekeep procedures. Their mail order pharmacy CVS Caremark is the worst I have ever encountered. My call log says I have been on the phone with CVS Caremark 809 minutes in the past three weeks. And, the issue is still not resolved. Do not use them. I will be going back to Kaiser in the fall!

I've been participating in a clinical study at Triwest research in Chula Vista for about 2 months…read morenow and everyone I've met is super professional and kind. The clinical research coordinator, Lennette is very friendly, attentive to detail, and accommodating. Nurse Laura is very caring and excellent at administering pain-free IVs. Dr. Andrews is very thorough and takes all my health concerns seriously. I always know what to expect before I go in and I know I can rely on them to respond in a timely manner.

Have to downgrade Triwest, although I still think Dr. Levy is a pretty good physician…read more However, their clinical research dept. is hit or miss. I did one study that went well, but then when I tried to get on another one that I was otherwise qualified for, I was 1 or 2 points past the BMI index cut-off and did not get on. This was for a knee shot study that most people do not care to do. Those knee shots really hurt. Then when I asked why I did not qualify, the lady told me they found marijuana in my blood! I don't think so but she was grasping at straws to get me out of there. If they knew there is BMI index in a study then they need to ask people on the phone about their weight and height before making them drive all the way out there to God forsaken El Cajon, only to be told you're too fat for the study. I was pretty pissed off but managed to get some money out of them for my gas, time and trouble. Another place to add to my list of no-go's. When research patients are treated with respect and shown by fair treatment, that they are valued, then everyone is happy. Not cool to play games, keep the research participants waiting and/ or jacking them around. 2 YELP STARS for Triwest.