I came here to clean my air and the front desk. They told me wait time it's one hour I checked in at 3 o'clock. pm And now it's almost 6:00 pm and they saying we have one provider !!! I don't recommend this urgent care at all . read more

Almost Every time I have came I made an appointment. Front desk agent is not the nicest. But keep in mind even with an appointment they're 30-45 mins behind. Once called back they take another hour! Total of time spent 2 hours 7mins for 2 swab testing and that's with an appointment. At one point they came in to ask my name. Like is this a joke! Who's running this place . read more

Excellent Doctor Explained every completely. I felt respected and I was included in the decisions. read more

I had major surgery on my head 10 years ago, and yesterday, I really needed to go to a nearby Urgent Care. The place was nice, conveniently located near restaurants and pharmacies, with clean restrooms. The front desk staff was okay, and the doctor gave me an honest opinion about what I needed to do. However, the process wasn't very fast, as expected with Urgent Care, even though my head hurt badly. The doctor advised me to go to the ER to manage my pain and get further help. It took about three hours from filling out paperwork to answering questions. Thankfully, I went early when it wasn't too busy, but it got much busier as time went on. read more

AFC Urgent Care Santee - Urgent Care Near Me - Santee, California

Genuinely such a huge waste of time and money. Do not come here unless you want to wait for hours to be ignored and shoved out of the door. I came in with difficulty breathing, a high temperature, wheezing, and being very lightheaded. I had to wait well over two hours to be seen by a doctor for five minutes, despite getting there early and only having two people ahead of me. The doctor rolled her eyes at me the whole time and didn't bother to actually listen to my lungs wheezing like how I explained. She said I'm fine and probably just have a cold. I do not. My nails are blue, I have now passed out twice, and I truly cannot breathe. I will never come back to this urgent care, they are unprofessional, unhelpful, and rude at best. I will be seeking proper medical care elsewhere. read more

Not recommended for urgent care. I was here with my daughter for an appointment I made online at 8:30 checking in time 8:15am, we waited 1 hour to see the doctor with my daughter sick the nurse couldn't get the vitals correctly, then we were moved from one room to a different room. The doctor finally came and apologized for then delayed. After the visit went to cvs to pick up the meds, however they never send the prescription for my daughters medication. I went to cvs twice to tried to pick up the medication unsuccessfully. I called AFC twice and left a message stating I was at cvs trying to get the prescription unsuccessfully because they don't have it on their system My husband had to stop by the urgent care and talk to the font office to get the medication situation sorted out. They told him that we need it to go back in order for them to resubmit the prescription. We went back to AFC with my poor baby girl sick crying complaining of her pain in her ear they got her heigh and weigh and send us back to CVS. This whole situation wasted my whole morning. From our original appointment time was at 8:30am checking in time 8:15 until 12:30 pm when we finally got the medicine. read more

I came in thinking I have Covid because everyone in my family right now has it and I am totally miserable. And I have been sitting here for several hour, over three to be exact. Urgent care is a ridiculous name for this place. It's not that the people are Not nice and all that kind of stuff, but I wouldn't come here again under any circumstances, especially if I was in a hurry unless you cut your arm off or something, they might take care of you immediately. Call an ambulance. I am so miserable. I can't stand it, and I wouldn't come here again under any circumstances unless it was across the street in an emergency. read more

It didn't take a long time to be seen like it does in ER . They were very attentive and they have the capability to run test , X-ray just like going to ER at a much lower cost for your insurance read more

Recently had a severely swollen eyelid and went first to Sharp-Rees where I was turned away because they don't accept Blue Shield or cash. Who doesn't accept Blue Shield!!! So went to AFC where I got excellent treatment. I was in and out in a little over an hour. P.A. Koerner was fabulous, diagnosing the problem right away. She was very caring, patient and explained everything very well. Prescribed antibiotics which were ready at my pharmacy by the time I got home. I highly recommend AFC, staff is great! read more

I went in today with the flu. Received a breathing Tx and some prescriptions to help. The entire team was so pleasant and kind. I passed about 3 urgent cares on the way and I'm glad I chose this location. Marianna and Fady had excellent bedside manner as did the whole team. Honestly, it was the shortest wait time for an urgent care I've ever experienced. Thank you!!!! read more

recently had a visit at this urgent care with a bad virus, Fady was quick and amazing! As well as, provider Maggie was very thorough and knew what to do for how I was feeling. Would come back everytime with this pair! read more

The wait was ridiculous after waiting over an hour and watching people go back that came in after me get called back, I'd rather take my chances that horrible hospital Grossmont!!!!! This is one of the worst experiences ever!!! read more

I called around 4pm asking what time they close. They close at 6pm and said to come in before 5;30pm. I mentioned I was a new patient for a new work related injury and driving from North Park. I arrived at 5:25pm and 2 ladies turned me away because the doctor stopped taking patients and said they have alot of patients waiting in the rooms..I wasted 20 mins rushing out of work after getting in yesterday and. Ow I have to wait 3-5 mores days to get seen read more

This place sucks! There have been 2 times i've gone here and was forgotten about entirely in the waiting room so where i had to go up to the front desk since they started inviting people that came in after me to the back. And i've NEVER been here and waited under 2 hours for anything. read more

AFC Urgent Care Santee - Urgent Care Near Me - Santee, California

Dacanay-Herman, Rowena Was extremely disrespectful when she told me to be good during my appointment. You can't talk to a grown person like that. Within healthcare we have to respect our patients as adults when need be. read more

I have always received great care at this facility. You have to wait a little while, but you get what you need eventually.

Went to this place last nice .NURSE PRACTITIONER i forgot to ask her name is so nice and handle my daughters situation well. Also she called the next day to follow up with my daughters condition which i truly appreciated . Best care so far from all the urgent care that we went through. You can tell that she really cares for her patient. I just hope i got her name to thank and recommend her . read more

Tricare referred me to urgent care and I was very apprehensive after reading reviews. This location is the most convenient, however, so I went ahead and registered online. I was in and out in less than an hour! The lady at the front desk was really lovely and welcoming. All around a great experience!!! read more

This review is for Daniel Lareaux, MD As a professional in the healthcare industry myself, I find your bedside manner poor and juvenile. You appear to be a young doctor so I hope this improves as you grow in the field. Questions and comments made were rude and inappropriate. Experience fell short of even minimal standards of care. As for the front desk, super efficient, easy check in process and short wait times. read more

I was in and out within an hour. The staff was friendly at the front desk as well as in the back rooms. It was a little crowded in the waiting room, but it did clear up fairly quickly. The doctor seemed to really care about my issue and recommend me to reach out to my pcm after my visit to get a referral to get further care after that day. I would definitely recommend this place to anyone. Let's hope the experiences I have here will always work out this way! read more

I came in as a walk-in this morning. I was in and out in less than an hour. Everyone was very nice. The Nurse Practitioner was kind, knowledgeable and thorough! I highly recommend this Urgent Care! read more

I was experiencing severe pain with a swollen lump on the side of my skull, decided to come to this urgent care to get it checked, and left regretting coming here. Thankfully little to nobody was there upon arrival on a Saturday evening. Masks are required. Check-in was quick since I did it online. The nurse doing my vitals was sweet and accommodating, asking the reason for my visit and what I was experiencing. Where it started to go downhill for me was the fact that after my vitals were done, I sat in the room patiently waiting for the doctor to come in. All I heard outside my door were a bunch of people trying to fix a printer (in which one of those people could've been the doctor) for at least a good 10 minutes. Then it went completely downhill when the doctor arrives, he immediately undermines what I have/am experiencing thinking it's a joke that all I wanted was some pain medications and a work note. He didn't even touch to feel/assess the lump on my head... kept asking me what I wanted when he's the doctor... I explained to him that the line of work I'm in puts me at a potential risk of getting injured again and worsening my medical issue if the swelling/pain doesn't subside. He did some "neurological" tests on me, says I'll be fine, and that people my age don't have issues. I proceed to ask if a CT scan was necessary. His witty demeanor stated that if I FEEL it's necessary if I'm having vision issues or am puking that I should. I get that I'm not a doctor, but I feel that doctors nowadays don't know what customer service is and show some sympathy towards their patients. I also understand that nobody wants to work on a Saturday evening or that all you want is to collect a paycheck. At least pretend to care instead of coming in with your body language giving off "this is a joke and a waste of my time." Definitely won't be coming back here. I've always been disappointed in the health care system. This visit, by far, has validated every way I feel towards the health care system. read more

I thought I broke my hand and within a few hours of my fall PA Michael Gonzalez had me X-ray-ed, bandaged up and safely on my way. His patient care and bedside manner were outstanding and he explained what I needed to do over time to be 100% better all in terms I could understand. I have no pain or residual problems after following PA Michael's guidance and treatment plan. Easiest and kindest care I have gotten in a very long time in this industry. read more

NP Rowana and MA Fady were incredible. Couldn't have asked for more kind and understanding and fast acting care. Highly recommend coming here. Overall wonderful and felt very cared for and listened to. Thank you! read more

I went today to get checked out bc I woke up feeling sick. The wait time was a little noticeable but you can tell that the staff cares and wants to get you in as soon as they can while also making sure that they keep up the quality of care for all patients. The online form made it easy to check in and give them all the information they needed. I was helped out by both Adriana and Kim and they both were so kind and caring. I get nervous around any sort of medical professionals and they both made me feel not only safe but comforted. I would recommend this place for any of my friends and family. The place was clean, organized, and very helpful. read more

AFC Urgent Care Santee - Exam table - Urgent Care Near Me - Santee, California

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excellent customer service and support. nurse practitioner is very knowledgeable and experience. My first visit waZ great, they explained with details and showed concern, thank you read more

I would rate this place zero stars if I could. Worst urgent care experience i've ever had. Employees were all rude besides one male. Nurse put the blood pressure test on upside down. They are not equipped to be working in healthcare. Doctor's bedside manner was terrible. read more

They don't have enough providers. The front desk clerks referred us to another afc that was closed. The provider complained to my sick daughter about having to come in from her break. My daughter apologized and the provider responded "No. I'm serious." Very little compassion and much confusion. Don't use this place unless you have to. read more

Thank you, AFC, for always going above and beyond. You have always helped my family and I out with all our emergencies. In fact, I now live in Ramona and still drive down to your office because I know I will receive the best care. I am also in the medical field and have sent many walk-ins to your office and assure them that they will be in good care. Thanks again! read more

New year, older me! Visited afc for back pain. It wasn't work related. I wish I had a cool NYE story, but nope, I just got older and woke up to a messed up back. Can I blame it on too much Just Dance gaming with the kiddos? The location is easy enough to find, with clear signage. Parking is much easier since Walgreens closed down. Waiting room is smaller than other places I've visited. Wait time is long as expected. I don't think I have been lucky enough to get through the entire process anywhere for less than one or two hours. I think I've finished at the DMV without an appointment for less time. Thankfully my phone had a full battery. Service was ok to good. Front desk gal was ok and the other gal who recorded my vitals and asked the script of questions was good. After moving over to an available exam room I waited a fair amount of time to watch Black Panther movie scenes from the Klaue car chase to when Killmonger challenged T'Challa for the crown in ritual combat. After the Physician Assistant answered my questions, I waited only a few more minutes for the front desk to complete my billing paperwork, send my prescription to pharmacy down the street, and prepare my return to work letter. The location is convenient, people are nice, but definitely bring something to pass the time and to distract you from being in a waiting room with illness and misery. I appreciate that the front desk has a box of tissues, but I'm not sure about those cursed masks. Maybe check the box for freshness? I wore one because I didn't want to catch whatever was being coughed into the room, but the mask fabric smelled like butt. I guess enduring the scent of farts was worth the price of avoiding a contagious illness from the waiting room ¯\_(ツ)_/¯ read more

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Becky and I had a brief outdoor encounter with a friend who later tested positive for COVID. Out of an abundance of caution we decided to get tested. After scouring on-line for a testing sight, we chose AFC Urgent Care on the corner of Magnolia and Mission Gorge in Santee based solely on the facts that it was just minutes from our house and they opened at 8:00 AM. The morning of Christmas eve we took the short drive to the AFC Urgent Care. We arrived at 7:45 AM and we were about 8th in line. Once they opened at 8:00, they would let one person (or people of the same household) in at a time. One by one the people in front of us entered then a short time later exited with form in hand. When it was our turn we did the same. The ladies (nurses?) checking us in were polite, professional and thorough. We were handed our forms and told to complete them in our car and we would be called when it was our turn for the test. After about 45 minutes Becky was called in, five or so minutes later I was also called in. Once in I was directed to an examination room. A nurse entered and asked a few questions and took my pulse and blood pressure. Pulse fine, BP a bit high... A few minutes after that the Dr. walked in and administered the COVID test. She swabbed of both of my nostrils, and that was it. Start to finish the entire process took about an hour, most of it spent waiting in the car. The COVID test itself took about 45 seconds. We were told that we would receive our results in 5 -7 days. We tested on Thursday, the following Sunday we received the call. We tested negative for COVID! Yay!! No VID for us! My apologies for not taking note of anyone's name at AFC. The entire staff was great, from check in, to the nurse who took my vitals to the doctor who administered the test. All were great. Thank you to all of the front line workers out there. read more

I received wonderful care from the front desk all the way to the PA. I want to thank Mariana, Sally, Fernando, and David PA. I was so sick and you all took such good care of me. Thank you! Great staff and great care! read more

I went in today at 8AM with my fiancé since he's been feeling sick all night and have non stop been throwing up. I came into the office to be BARELY greeted by Sarah asking him to check in and went straight to the back. Her lack of concern/ lack of interaction skills should definitely be reevaluated working in this field, especially with being the face of the company running the front desk. Twenty minutes later, another employee by the name of VANESSA came in and walked to the back to have a conversation with Sarah which seemed like forever. We checked in through my phone as soon as we got there and saw that it said there were 5 patients in front of us when we were the only ones in there and the only car in the parking lot which obviously raised concern on our part. I waited for someone to come to the front to clarify it. More than 20 minutes go by and at this point, my fiancé was having trouble breathing and started having chest pain. Mind you, they have a sign that says if the patient starts to feel SOB/chest pain to inform them IMMEDIATELY. I went as far as knocking on the door a couple of times and screaming "excuse me." I finally had enough of hearing them laughing and talking about nonsense so I decided to call their office. That's when Vanessa finally comes to the front and I tell her, "yes that was me calling and I've been trying to get your guys' attention." She goes on and says "well I didn't hear you" followed by an eye roll with her saying "well if you sit down then maybe we'll be able to help you." I then told her "he can't breathe and has chest pain" and continues with her attitude and then realizes the severity and starts to quiet down. Her demeanor and such UGLY and NASTY attitude shouldn't be able to work in a place where your main concern should be to CARE for the patients coming in to be seen at the facility you WORK at, not lollygag and have an attitude when the person is trying to explain what's happening. There's absolutely no excuse for how belittling that experience was! Anyways, I ended up rushing taking my fiancé to the ER where he is actually being taken care of and left that place more stressed out than coming in. Avoid this place at all costs. read more

Was seen on Saturday and came back on Wednesday for follow up as asked. No wait on Saturday, Wednesday two hour wait. Very pleased both times. My only problem the people who come in and complain because of the wait. It's an Urgent Care what do you expect!! My opinion we live in different times, maybe more staff to see patients might help. read more

Very nice and polite I appreciate it and service was amazing did not wait long for everything to be done

This place is worthless. They will take your copay and then tell you to go to the ER. This has happened to us multiple times now. Save your time and money and just go straight to the ER. read more

Excellent, quick service for an urgent care facility. Clean office, accommodating staff and friendly staff.

Once I was able to check in everything was fantastic. Thank you very much for fixing me and my ear. Everyone was very courteous and helpful and I appreciate all of you. Thank you again and hope you all have a fantastic day... read more

Great experience here. The wait was short, staff was friendly and Dr. Dabrowski was thorough in explaining the suggested treatment. He even made me laugh (the best medicine), which certainly helped make me feel better. I was in and out in under an hour, and while I hope my urgent care visits are few and far between, I would come back here if needed and recommend to loved ones for quality care. Thank you AFC. read more

Went to AFC urgent care yesterday! They were closing but they still took me in. I was having chest pains after recovering from Covid. They were fast and efficient. Gave me aspirin just in case and then I was sent to the ER for further testing. I can't thank them enough for staying after hours and helping me. It's hard to find wonderful caring staff such as AFC. I'm truly grateful. Thank you Dr. Doumas, Mariana and Sally! read more