I was seen quickly, xrayed and had my pain med prescription and a referral to a specialist for my…read morebroken ankle in just over an hour. Highly recommend!

Excellent care of this stubborn old lady who should have gone in a week earlier. Wonderful staff,…read moreimmediate treatment, after 2 weeks of deep cough, I'm nearly 100% today. Great experience.

Best Urgent Care experience ever! Beginning with the Front Desk receptionist and all the way…read morethrough to Doctor Carmen Rojas and beyond I was treated respectfully and with care. Dr. Rojas listened to my wife explain past/present medical information and ordered additional tests to be thorough. World would be a better place if all medical care could compare to East County Urgent Care. Kenneth Crum 1626 East Main Street Suite 100 El Cajon, Ca 92021

Top notch care in every way possible. Fast, courteous, caring and professional staff from start to…read morefinish. My husband was il and what a relief to see Dr. Carmen Rojas today at East County Urgent Car. im leaving this well deserved 5 star review as our thanks for the top quality care we received this afternoon. Bonnie Gay Crum

Scheduling an appointment, and later, an x-ray was surprisingly easy. I even rescheduled online…read morewhen I realized I needed a later appointment. They were able to get my x-ray done on a Saturday, have the results read, and sent to my doctor in time for a follow up visit on Monday. Check in was simple with either the tablets at the front desk or via the text message they send. Staff was great: efficient, pleasant, thorough, and listened well. I feel like I got very good care and results.

This is my first call to this Marque Urgent Care Clinic . I…read morecalled this business yesterday on Wednesday, June 10, 2026 at 4 PM. I thought if I went to this Marque Urgent Care Clinic yesterday to ask one of their Doctors to give me a Blood Test and an Ultrasound on my right leg which I was experiencing moderate to severe pain that feels like a tingling sensation from underneath my right knee down towards my right foot. I also have swelling in my right leg and my skin on the front and back of my right leg is warm to the touch. These symptoms that I am describing are signs of a Blood Clot in my right leg and I was advised by my nurse to walk into this Marque Urgent Care Clinic yesterday. A blood clot is a very serious medical condition. It's a medical emergency. When I called yesterday at 4 PM I got an answering machine that said ALL OF THERE MEDICAL STAFF IS BUSY AND LEAVE A MESSAGE. I did leave my full name and my cell phone number to call me back ASAP. This Marque Urgent Care Clinic NEVER called me back yesterday and I have a serious Blood Clot in my right Leg, if this blood clot breaks off it can move up to my heart and I can have a Heart Attack and Die.

Excellent Doctor Explained every completely. I felt…read morerespected and I was included in the decisions.

I would recommend this urgent care to my worst enemy, wait times are long and the MA that took my…read morevitals is rude as fuck don't know who decided to give her that license. she has no type of bed side manner, wish I knew her name, she was older and heavier set in bright pink scrubs on her phones, you can tell they hire about just anything there. Overall DO NOT GO HERE! Worst experience in a "medical" environment I have ever had.

Everything was excellent. Timeline was quick and precise. Staff was very professional. Room and…read morewaiting area very clean. High care quality. Office experience positive.

Came as a walk in at 11:51am &was out before 12:30pm!…read more Came here cause I was feeling sick& eyes were burning. Everything went by quickly from the check in to discharge. The nurse & PA explained everything& were straight to the point. Gave my meds& told me to get some rest! The only thing i didn't like was how confusing it was to get there. Parked in the structure, hopped on the elevator to the 1st floor, walked across &went up the elevators to the 6th floor. It is all the way to the end of the building.

I am here with my Mother who is also accompanied by my Dad for her to be looked at medically. In…read moreany case, this Urgent Care seems to be kept clean which is nice to see . Also, there is a sanitizer machine upon walking in the door . It was nice to see that because the one sanitizer I usually bring in my purse was gone. This Sharp Urgent Care clinic seems to be a good place to help their patients as they always do what is necessary to help the patients I do want to say the waiting room needs to be fairly quiet for people who are waiting patiently for their family members . There is this Mother with her daughter who is talking so loud the entire place could hear . I feel someone needs to remind patients if they need to talk loud, they can simply walk outside. It's just rude when the people who do that do not care about other's peace of mind. Again, talk outside because no one will have to listen to them speaking loudly about their personal lives. I hope in the future the front staff can remind people to keep it quiet as there are others here who relish peace and quiet.

I have had numerous visits for Urgent Care over the years at Santee, Grossmont and Downtown Sharp…read moreUrgent Care's and every visit was 5 Stars! The reception and registration staff are always efficient, friendly and empathetic. The nurses and doctors are great as they make sure you are comfortable while you are waiting and the skill of the doctors in dealing with so many medical needs is truly incredible. I was shocked to see that the average for reviews and I have to believe that are many expert complainers in that average who can never be satisfied judging from my repeated great experiences. The convenience of having a great medical staff in a beautiful comfortable clinic with x-rays, scans and laboratory and knowing how long waits are at various clinics to avoid long waits is great!

It started with me calling the clinic and getting the most patient insurance help, then I went in…read moreto a bunch of nice receptionists. The one who was on the phone with me earlier helped me check in and she was very friendly and patient again. I barely waited 3 minutes before I was taken back. The doctor came in quickly and had wonderful bedside manner. She was knowledgeable of my injury and did a marvelous job prescribing medication. I believe she was Dr. Flores.

After switching insurance from having Kaiser my whole life, and being assigned a PCP at the ramona…read moreoffice, this place was a nightmare when trying to familiarize myself with how getting healthcare typically works outside of systems like Kaiser. My experience with this office has made me question whether our healthcare system is somehow worse than I already knew it was. I wish I was exaggerating when I say that almost every single time I have come into this office or spoken on the phone with them, they have made a mistake, told me misinformation, or started to share my private health information over the phone before confirming it was me speaking. As a service industry worker, I try to be very understanding. That being said, you cannot afford to be bad at your job when working in healthcare. Alternatively, this office has failed time and time again to provide timely care because of scheduling issues. I do not find it ethical to keep accepting new patients as a PCP, but not be able to see them for MONTHS at times. I cannot imagine how much more stressful this experience would be for the elderly, or those with life threatening chronic illness. If possible, just make the drive to Poway. The extra time and money you spend on gas is nothing compared to the stress you may experience if you have urgent health problems that are not being properly addressed. I have never felt strongly enough to write a negative review before, but unfortunately it is that serious when it comes to public health.

Literally made this account just to write about this experience. Nurse practitioner, Peter Tannous,…read moremay both sides of your pillow always be cold. I've visited this MinuteClinic several times for flu shots and TB tests, and while wait times can run longer than expected, I understand why. Between walk-ins, limited providers, and the unpredictable nature of healthcare, delays are sometimes unavoidable. This visit was no different. While waiting for my general medical exam, I noticed a steady stream of patients being checked in. At one point, an older couple at the front desk seemed to be having trouble navigating the walk-in process. Peter stepped out of his room repeatedly--at least five times--to help translate and explain the system to them. Despite his efforts, they seemed confused about how to proceed and would repeatedly approach the front whenever a name was called, even when it clearly wasn't theirs. By this point, I was about 10 minutes past my scheduled appointment, and the waiting room was getting busier. Peter calmly explained to the couple that he could only perform the specific TB test they wanted to sign up for, while they were requesting multiple services that the MinuteClinic doesn't even offer. Shortly after, he called my name. As I walked up, I overheard other patients expressing frustration about the wait, with some even canceling their appointments. Meanwhile, Peter just sighed and immediately returned to providing professional, attentive care. During my appointment, he was nothing but kind, focused, and respectful. I had forgotten some required forms for my exam, and he was incredibly understanding--allowing me to quickly run to my car to retrieve them. He also took the time to give me thoughtful advice about my future in nursing, which I truly appreciated. Unfortunately, the earlier couple continued to interrupt, knocking on the door multiple times during my visit. Each time, Peter had to step away to explain that he was with a patient, while they grew increasingly frustrated that he couldn't drop everything to assist them immediately. He apologized to me every time he paused, though I didn't mind. I could clearly see the situation he was managing. That experience alone was a powerful reminder of what our healthcare system is. In the single hour I was there, it felt like a full shift's worth of challenges. Patients don't get the care they genuinely need, incompetent people don't do their research, and providers that ARE present become ill-equipped punching bags. It is a constant cycle. TLDR: The minute clinic here is a disaster. I agree with other reviews that it is understaffed and often overbooked (walk-ins are not as simple as they seem). Patients deserve timely, high-quality care, but it's also important to understand the system's limitations. IF YOU are standing there, signing up for a 10-minute TB test, as it was the only appointment available to make online, and then are SHOCKED when the only 1 NP working there tells you they cannot perform the 50-minute appointment you ACTUALLY wanted to have done in that 10-min slot, then YOU are the problem. Understaffed or not, it is the few entitled/ignorant people I see from time to time that cause the greatest disturbance in ANY healthcare clinic/hospital/pharmacy/you name it. Healthcare providers are humans too, who get overworked like the rest of us. They work under pressure, juggle multiple responsibilities, and still strive to give each patient the care they deserve. Before leaving a harsh review about "bad service," it's worth considering the bigger picture.

Every time I go to this minute clinic whoever is there always help and I've never had a bad…read moreexperience here but yesterday I had the best experience with the nurse practitioner Peter, he was so nice, professional and he went above and beyond to help me with everything I needed. I'm very thankful

I came in early morning for an ankle sprain and I was very worried and nervous after a less than…read moreideal experience with a different urgent care facility. I regret not coming to this one sooner! The front office is nice and helpful with any questions that might come up, the facility itself is clean and comfortable, and the staff are A+. I was seen by Dr. Rojas and he was very patient and reassuring with me, which is great for calming nerves down. He prescribed some exercises and rest and I was happy to be informed that I did NOT break my ankle. Linette and Jaina were extremely professional, nice, and caring during my appointment, and Oscar the radiologist was very professional and funny! I'm usually scared of doctors offices and medical settings, but Marque really helped with their kind staff. Thank you so much, definitely would come back!

I highly recommend this urgent care to anyone in need of prompt, quality care. I was treated by…read moreKaren, PA-C, who was competent, compassionate, and genuinely warm from the start. She made me feel like more than just a number, which is something I truly appreciated. The staff was equally wonderful. Even when the provider was running behind, they took the time to check in with me and communicate clearly about the delay. That level of transparency and consideration goes a long way. In many healthcare settings, it can feel like everything is rushed due to high demand, but that wasn't the case here. The team made me feel seen and cared for as a person. I'll definitely be returning here if I ever need urgent care again.

A very busy medical building And specialty clinics inside…read moretoo All in all I need some imaging and this was were I needed to go I be here before and it was a quick visit Very nice tech.

I went to Sharp Rees-Stealy Urgent Care in Santee after cutting the corner of my finger off and…read morebleeding throughout the entire day. I was in severe pain and repeatedly expressed that to Dr. Natasha Boydstun and Nurse Brenda. My pain was dismissed from the beginning. I was told to "just take Tylenol and ibuprofen" and that was the extent of their pain management plan. After receiving a tetanus shot (my first since 1998), I was told I would be sent home with basic bandaging supplies and Surgifoam for aftercare. They never gave it to me. Let me be clear: when someone is in severe pain and likely in shock, it is not their responsibility to remind medical staff to provide the supplies they themselves said they would give. That is basic follow-through and basic care. When my pain worsened, I called multiple times asking for help. Instead of addressing it, I was told I would need to go to the ER to be reevaluated for the same pain I had reported from the start. There was no empathy, no accountability, and no urgency. I have never felt so dismissed by a medical team in my life. I would NEVER recommend this facility to anyone seeking basic competent and compassionate care. Ironically, my pharmacist showed more compassion and concern than the medical team who treated me. She took the time to listen and speak to me kindly, something I never received at this urgent care. And honestly, after this experience, it's no surprise the ratings for this location are so low. I would NOT recommend being seen by either of those two medical so-called professionals to anyone in the community seeking urgent care.