This was my first time in urgent care ever. The place was clean, it looked new and staff was friendly. It's nice that you have the option to do a video call, make an appointment or just a walk in. The visit was straightforward (I had a sore throat, tonsil and ears were hurting). I did asked how long was for a walk in and said about an hour or more then I asked for appointments she sad also about an hour "but hopefully less" which made me think what was the point of making an appointment. I was there for an hour BUT from check in to discharged.... sooo it was not so bad but I was expected to wait to be seen after an hour when she said that. I hope they would give priority to their appointments and see them in a timely manner. Another thing ... I understand that for me it worked out because it was a sore throat but I was still expecting to physically see a physician. I wanted to go in person so they can check me in person, touch my neck, parotid glands, check my ears and check my throat but instead I was talking to the physician through a screen. If I knew that was going to be the case I would have just scheduled a video call and waited comfortably in my house. Talking to the physician took 5min, not super friendly but like I said maybe my case was straightforward. Everyone else was super friendly and explained everything. They did explain they do have a physician there but it depends on patients needs if they need to see them physically or it could be something over the video call so that is helping everyone kinda move faster but still... waiting time for appointments are an hour. Not cool Overall I would go back to Marque urgent care and I would recommend it. Hopefully they can improve their waiting times. read more

Marque Urgent Care - Where the physician was talking to me during our consultation. - Urgent Care Near Me - La Mesa, California

This place needs to work on their price transparency and follow up! I came in for a wrist injury and was told the total was $160 with my insurance, which I paid for in person, but then weeks later I'm hit with another large bill in the mail afterwards! On top of that, they didn't give me the orthopedic referral that was promised and that I needed, so I had to pay an extra $80 for another separate appointment with my primary HCP. Marque Urgent Care had the opportunity to make my injury less stressful, and my pathway to healing easier, and they dropped the ball. I won't be back. Side note: the staff and physician were all very nice. And the facility is clean. But inaccurate pricing / unexpected charges are deal breakers :( read more

My husband had to be seen by a doctor, sooner rather than later. He went online, completed the paperwork, and saved his "place in line" and needed to be there by 4pm. Shortly after we arrived at 3:55pm, he was called for vitals, etc. and then asked to return to the waiting room. By the time he was called to a room, it was around 5:15pm. What? I understand this is a walk-in business, but why bother keeping your "place in line" online, only to wait another hour? It doesn't make sense. Then, after he was seen by the doctor, he waited xx before someone came in with discharge instructions. I used to work in an Emergency Room so I understand how some patients are placed before others. And, I'm normally a patient person. That said, I don't understand how the whole "saving your place could work here. At a doctor's office, everyone has an appointment - including last minute visits. But it doesn't seem like the patient flow could be managed in the same way. After seeing the doctor, we sat again for another half an hour waiting for my husband's discharge paperwork. He ended up poking his head out and was told, "Oh, I was just printing that!" Right... By the time we left, the waiting room was completely empty and it was almost closing time. If he didn't have to go there because of insurance, we wouldn't go back. read more

I went in for a cold and they reassured me with covid and flu testing. They were really patient and went over medications they prescribed. Everything is digital so I got all after care results on my phone. read more

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The doctor laughed at me and I couldn't understand anything he said with the speed in which he spoke, nor with his accent. He could have cared less about my issue. He also didn't do anything to help or listen when I spoke. He spoke over me and would only listen to my husband like I was an idiot. They also need to have their trash cans emptied daily for cleanliness and they don't. They were stuffed full with what looked like several days worth of waste. The doctor also tried to touch me after letting his glove hit the inside items of that can and he thought that was okay. I did not allow that - disgusting. Yea, it was pretty gross. They also forgot we were in the room at all and we had to remind them after sitting there for 45 mins when we could hear them helping a person that got put in a room next to us right away. Once we reminded them we had been sitting there in the room forever the doctor showed up. It was a waste to come here and a little scary with the practices. read more

So it's been about a month or so and just an update about billing .. I have only received a very small bill for lab work.

This review is strictly from the standpoint of clunky internal processes at Marque Urgent Care both at this location and at corporate and not related at all to my personal experience of patient care. My employee came to this location for care on a workers comp issue. He received the help he needed which I appreciate however my gripe is that I received multiple emails from different departments who are all asking for the same information and want me to fill out 3-4 different forms. The front desk asked me for an authorization form. I filled it out and sent it back but I later found out because they didn't attach it to his patient file, their workers comp team can't access it and hounded me aggressively for information. If that wasn't enough, their workplace wellness solutions team (corporate) asked me for the exact same information so I spent the next 30 min filling out a duplicate form for them. I totally understand a big health group having different processes but truly, this group need a process improvement specialist to streamline the lack of communication between departments and the customer experience from the standpoint of asking for the same information multiple times on different forms. Can 1 form be filled out that your team disperses through the applicable teams? read more

Went to Marque Urgent care in La Mesa and I had a scheduled appointment at 11:45. I got seen, assessed, got X-rays and discharged by 12:30 :). There were two people ahead of me with no appointments. Dr. White was amazing, came in for a knee injury and he thoroughly assessed me, he was very knowledgeable and informative. Front desk and MA's were very polite and prioritize those with appointments obviously so I highly recommend booking prior. read more

If you're black they will NOT take your pain seriously. DO NOT COME HERE. I've been having severe stomach pains & back aches to where I can't sleep and barely can walk straight without pain & finally had my sister take me after days of pain. I suspected a kidney infection, but they suspected nothing and didn't formally check my vitals or anything. They said maybe it's jsut your muscles hurting. Smh and this Asian lady laughed at me when she came in after I had a panic attack on the phone w my sister bc I knew I wasn't receiving any help or concern. I just got eye rolls from the white lady that came in first. They jsut sat back & gossiped abt me and didn't help. I begged for an antibiotic shot & they gave it to me only bc I threatened to call corporate which I still am bc whatever they gave me made me pass out later on. Lawsuits will be filed bc idk what they gave me bc they discussed my pain w me for 1 min and said im being dramatic & nothings wrong. I'm not the doctor, but I know when I'm healthy and when something is seriously wrong and I had to do all the work myself to feel better. Smh now that I'm healthy I'm going to the full extent of the law about this. No black woman can come here and feel safe and cared for. A bunch of racists work here read more

Worst Urgent Care to consider going to .. I don't recommend coming here to be treated and taken care of. The health care providers are non experienced & will not know how to help you. read more

We have a 5pm appointment & have been waiting to be called back for almost an hour. We have been passed over by people without appointments. If you give us an appointment please stick to that time. I have somewhere else to be and will not be able to make that meeting now. Very frustrating read more

We were a walk in on New Year's Day so needless to say, long wait. Mom hurt her knee so we reluctantly made our way to this location. I say reluctantly as our last trip here was not great. Happily this time the only issue was the wait, which can't be helped. Haley was our MA snd she couldn't have been better either my parents. She spoke in a manner they understood, was very patient with mom and very friendly/ respectful. Everyone was friendly and the facility looked clean. This was a good experience and now has me adding the location to my address book! read more

The caregivers provide good service. However, I can't access my account through their automated system. Calling them sends me to voicemail. 48 hours later and no response from this company. Terrible follow up. Find a different urgent care if you can. read more

I took my daughter-in-law here for a finger that she hurt at work and she had an appointment. She checked in, we sat and waited for AWHILE, with NO ONE IN THE WAITING ROOM. Then, the same woman who checked her in tells her she needs to fill out work comp paperwork, when all her employer wanted was for a Dr. to sign one single paper saying what was wrong with her finger (sprained). RIDICULOUS!!! read more

Great service. Fast. Efficient. Clean new office building. Friendly staff. Overall perfect experience. Easy in and out.

Horrible experience. I waited over an hour just to be seen, then was placed on a rushed Zoom call with a physician that lasted barely two minutes. Before that, I waited an additional 20 minutes just for the doctor to log into Zoom. They took a strep throat test and told me I wouldn't receive the results for 4-5 days, which is ridiculous by then I'll likely be healed, making the results pointless, especially since no treatment was given at all. The doctor was uninterested, rushed, and provided no real evaluation, no diagnosis, and no treatment plan. I was given no medication, no antibiotics, nothing. I left just as sick as I came in. This place is a complete waste of time and money. I absolutely do not recommend this clinic. read more

Came here on a weekday around 7p. Took me about an hour to be seen and discharged. The medical staff was very professional. Got an xray and was seen by a PA. Overall, it was a good experience. read more

I have been here several times over the last several years- as my regular doctor doesn't have available appointments for days when I have been extremely ill, and I always seem to need care over a weekend. I am always impressed with the efficiency and kindness of the office staff. While urgent cares often have long waits- this urgent care will let you make appointments and go home to wait instead of sitting in the waiting room. One time, when I was in a lot of pain and felt horrible, they sent me home and then called me 15 min before seeing me- so my hubby could drive me back and I walked in and went straight back to triage. One doctor I have seen many times is Dr White, and he's always so nice and helpful. If you are hurt or feel like crap- it's nice to know Marque is there. I feel like they take better care of me than my regular doctor's office who is like- "Oh, you can't breathe and are coughing so hard, you're throwing up? We have an appointment next week..." Thanks Marque staff and doctors!! read more

This place is amazing. From quality of care to the way you are treated from all people who work there. It is a state of the art facility with the most amazing people. I went for a laceration wound just below my eyebrow and a tetanus shot and received antibiotics! My whole time there was less than an hour! read more

The Dr was a physicians assistant and not shown as one of their doctors on their website. While he was pleasant, I could not understand his English. I would have liked someone who would better explain to me what he felt was going on with my son. I eventually figured it out, but it took many questions and him trying his best to tell me in very broken English. Overall it was decent environment, pleasant staff and not too bad of a wait (average for urgent care). I would go again but would ask for a different provider. read more

I've never been to an urgent care in La Mesa or even San Diego except for when I had Kaiser insurance and went to theirs. I had been to a couple in Texas. This place was comfortable and fairly efficient considering I was a walk-in with no appointment. If I need to go back I will definitely make it online appointment. The waiting didn't bother me because I had my knitting with me to pass the time and I was not in any severe pain where I had to see someone right away. The clerks at the front desk were very pleasant and didn't brush me off when I asked questions, which I appreciated. The medical staff listened to what I was saying and gave some advice but didn't actually do anything for me physically. The fact that they weren't terribly concerned with my problem was in itself reassuring because it meant I wasn't going to drop dead on the way out, LOL. At least hopefully not. I was treated with respect and concern which was important to me. read more

I've been to Marque Grossmont 4 times now, twice for my son and twice for myself. Each time was great. They are pretty efficient and the wait time wasn't bad. Each time we had knowledgeable doctors who seemed to really care about getting to a solution to our problem. One appointment was with a doctor via a TV screen in the room, and this was fine as my injury/ailment didn't need personal contact. Prescriptions were sent directly to your chosen pharmacy, school excusal notes were printed if needed, and online paperwork made it easy. Scheduling an appointment through the app is super easy and you can still come in early to get yourself in the queue. They also send you a follow up text to see if the treatment is working or if you need to schedule another appointment. Lastly, front desk staff are super friendly and professional. read more

Do not come in as a walk in. Even if you got checked in, anyone with an appointment after your check in time gets priority. So if you come in at 10:30 and someone with an appointment comes in at 11, they get priority over you. Awful way to run this. Make an appointment first if you do not want to wait. read more

My first review that Ive been meaning to publish. I brought my mother-in-law here a couple weeks ago, and I can honestly say the entire experience exceeded our expectations. From the moment we walked in, the staff treated her with such kindness and respect. The front desk team was friendly and patient, making the check-in process smooth and stress-free. The nurses were incredibly attentive, gentle with her, and constantly making sure she was comfortable. The doctor took the time to really listen to her concerns, answered all her questions thoroughly, and explained everything in a way she could easily understand. She never felt rushed, and she left feeling heard and cared for. It's not always easy taking a loved one to medical appointments, but this team made it a very positive experience. We're so grateful for the compassion and professionalism everyone showed. Highly recommend this office to anyone looking for truly thoughtful and expert care! PS: Please understand that an urgent care doesn't necessarily mean QUICK care. There will still be a small wait time if you make an appointment BUT that makes sense since there's only so much they can see at a time. BE PATIENT!!! read more

First and foremost, I wanted to recognize Tammy for exceptional quality, customer service, efficiency, professionalism, and exceeding my expectations. I had a medical emergency of a dog bite, and Tammy went above and beyond to make sure I knew I selected the best place for the best care she's phenomenal and deserves recognition. She is the manager. The facility is clean with ample parking and the staff is great. Highly recommended. read more

Why such a long wait every time? I've been here 4 times and each was its independently awful experience. I waited in the waiting area for an hour plus and then left in the room for an hour plus. No one to greet me on my way out and get paperwork needed. Communication was terrible. Wasn't different when I had an appointment. Really a very frustrating experience each time. read more

They called me regarding this review and issued a full refund given the circumstances of the situation. I appreciated their prompt response and the fact that they're willing to listen to customer complaints read more

I dont like to leave negative reviews but i dont have much nice to say. The place was clean and the support staff was nice and friendly. However, Dr. Jeffrey White was one of the worst and least caring physicians I've ever encountered. I am a woman in my early 30s in case context is helpful. Dr. White took barely five seconds of his time to look in my ear before he falsely diagnosed me with an ear infection on a Tuesday. He prescribed me antibiotics and Claritin D. Two days later I had to come back in to be diagnosed with shingles. Again he took a cursory glance at me before saying "well you have shingles." He didn't examine me at all or take any time with me as a patient. While upset, scared (with a rash on my face, face swollen, and having been dealing with this pain and a false diagnosis for days, Dr White says "why are you crying? I see people everyday in here with cancer. You'll be fine." To say his bedside manner needs some work is an understatement. He continued to give me false information telling me there was no need to take ibuprofen or use any topical creams because he was prescribing me steroids, even though I was in an immense amount of pain and even though the packet he gave me said over the counter meds and creams were okay to use. He basically just told me I was out if luck and to sit there in pain for 7 to 10 days while I waited for the meds to work. He did not take my health, feelings or safety seriously and should stick to physical therapy or Xrays or sports medicine clearly. He also did not send my prescription correctly to the pharmacy, he didn't bother to include the quantity of steroid pills so when I got to my pharmacy I had to wait for them to double check the correct prescription. I was so underwhelmed by his help I paid another copay to see another doctor who upped my steroid dosage and actually recommended I go to the ER due to the severity of the swelling and rash. It was quite refreshing to have a doctor who actually explained my condition to me in detail instead of trying to rush me out of their office. The young men at the front desk were very nice and caring to the patients as was the nice girl who took my blood pressure each time. My only complaint about front desk staff is that when they gave me my discharge paperwork they accidentally included another patients confidential information and called me to let me know. Luckily I was still in the parking lot and went back in to give them the other person's document but BOY that is quite a HIPAA violation. read more

This is the best urgent care! Anytime I have been to this location its been a great experience anytime I have been to this urgent care. They fixed my plugged ear and I can finally hear now. The receptionist with the long fake eye lashes didn't have a name tag on so I don't have a name to give you . She was unprofessional yelling at her coworker saying she will push her down the stairs! I was like wow and a few patients were staring at her while she was yelling. read more

Staff up front is not very skilled. On a follow-up visit I had to repeat my self like I was speaking to a toddler. And when I was told to get lab work and could not get an appointment at quest Lab I came back to this place and they told me to wait for another lab kit and it took forever and I still don't know if they know what they're doing. I'll wait for a PCP appointment next time! Ridiculous! read more

I was experiencing some very bad symptoms, so I came in again and was seen by PA Pegah Eshraghi. I had a completely different experience, although it was late she didn't rush me, she took her time helped me and prescribed me the antibiotics and pain relief medication and she even did double checks on me. The front desk rep was great along with the MA completely different experience this time. read more

Rude and condescending. I have a medication that I cannot miss even one dose without extremely negative results. I called my pharmacy with a request for refill on a Friday. On Wed. the Pharm called saying there was no response from the Dr. I called the Arch office saying the Pharm needed to hear from them and that I Really needed this done soon as without the meds I will get very ill. We then discussed a couple of things. At the end of the conversation I reiterated my need for the medication and the doctor's renewal and was told, "I heard you the first time." I was shocked and said, "Really? Really, you just said that?" The clerk then hung up on me. This wasn't the first time I was met with this attitude but it was the last! read more

The staff is rude, and not helpful. There is one box of tissues for the entire lobby and when you request more they deny them to you. The doctors meet with you via zoom and take forever!! The waiting room was basically empty too! It's been like this for the last two times I've come... not coming back! read more

I've been waiting for my blood test results for 2 weeks now and when I try to call the phone just rings and nobody ever answers.

One star is too much! My daughter fell off a horse. Used this place because they have xray machine. I suspect broken ribs. This is the Walmart of health care...rediculous! Nothing URGENT about THIS OUTFIT. Had to make an appointment 30 hours ahead then waited 1.5 hours to get vitals. Then waited in exam room 40 mins plus before seeing a provider. Absurd!!!!!! What a joke!!! read more

The reviews are correct. Marque is very good at what they do, even at this location. It seems to be in a zone with very few urgent care options, and also has x-ray and physical therapy. However, any other location of Marque is not jammed with patients. Try Governor Drive, Pacific Beach, or Eastlake. It is a different and faster experience. San Ysidro Health, Sharp, and other urgent cares are all pretty good. Scripps has a 24 hour urgent care at Torrey Pines, to the side of Scripps Green Hospital. It is excellent. If you have a low budget, Medi-Cal has a network of urgent care locations that are quite willing to accept Covered California. Marque will most likely ask for $100 and bill the rest. They can ask to lower the copay, but it will be billed in the mail or at your next visit. read more

Marque urgent care was great. My boyfriend went there with breathing issues, and the care and people were great! I definitely recommend this place. read more

Today was my 3rd experience with Marque Urgent Care - Grossmont in the last year and a half and it was impossibly better than the first two, which were both exceptional. I made a reservation for 1pm today, I arrived 10 minutes early and they were able to take me back before my appointment time. Within 10 minutes I had been tested for COVID, flu and strep, they took my vitals and I was in a room waiting to be seen. When the nurse returned after just a few minutes he said there were 4 people in the office ahead of me so to avoid a wait, they pivoted to a telehealth appointment with the nurse using the diagnostic equipment in person and the doctor evaluating my ears, throat and lungs virtually. I was home by 1:30pm. While I may have been a bit lucky with my timing I cannot take anything away from how efficient, kind, professional and compassionate everyone was, yet again. I highly recommend Marque Urgent Care. The experience could not have been better. read more

DON'T GO HERE! they want your money but they are lazy, unprofessional, & you will get this type of service "google it" or "I'll google it for you" when it comes to your blood work results. This is the most unprofessional unequipped urgent care, I'm surprised they haven't been sued or put under. I showed up with an ear infection & the Dr couldn't spot it. Instead they sent me home with a human diagram on how not what dizziness means. When my blood results came back they called 7 times, so I was freaking out & thought I was dying. When I called back it was front desk giving me my blood results which I'm sure is not how medical professionals should go about it this, because when I asked what that mean she said I could google it. I still had not idea what was wrong with me & you would think that's the whole point of going to urgent care & going through 3 different medical exams while I was there. I decided to call back the next day to get a better understanding on my diagnosis (which I never got) and what my blood results meant. When I called back the front desk person told me she could google the meaning of my results and refused to patch me to the dr unless I booked an appointment & pay another copay. I finally spoke to customer service after that entire unpleasant phone call. They assured me that no uncertified person should be reading off your test results and assure me that a Dr would call me back to give me diagnosis and give me my blood results. He did and it was equally unsettling, the test results he gave me he was missing information until I brought up what the front desk person told me & he said "oh yeah". Then I said what was my diagnosis and he said you need to be seen by a neurologist and you have to through your primary for that. Then I mentioned the possibility of an ear affection and he said no it's not that, you have to go to your dr to see a neurologist. That every urgent care will tell me the same. Skipping forward to 40min later, I went to Scripps and they told me it's an ear affection. He noticed it by checking my ears in 5 seconds. It's nice to have your health and time taken into consideration for the same prices. NEVER going to Marquee's. When I reached out about getting my copay back for poor medical service, treatment, and pretty sure they broke some laws by not having someone certified to read my blood work examines because the Dr was being lazy.. they refused. I will be looking into a lawyer. At the end of the day I'm not dying and it was an ear affection, what a waste of money and my time. read more

I book appointment I thought this was going to be fast . And I will get my test result and medication in the same day. It's way worse I kept calling them and no one gave me an answer. I went there for a UTI. She said she has my number and she will call me back didn't get no call back. She said their processing my test and the doctor will call me didn't get no email no calls from anyone. I  didn't get any test result back. No medication should've stuck with the real urgent care at sharp. I felt like I got ripped off paid $50 co-pay for nothing. Like I just got scammed. Never using this service again. I did my appointment at 9 AM drop off my urine sample. At 12pm . This was actually my first time doing this and I thought it would be a good idea since it was a virtual appointment. And I was only going to be seen for a UTI. Definitely will not recommend using the service read more