I went in for a cold and they reassured me with covid and flu testing. They were really patient and went over medications they prescribed. Everything is digital so I got all after care results on my phone. read more

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This is my first call to this Marque Urgent Care Clinic . I called this business yesterday on Wednesday, June 10, 2026 at 4 PM. I thought if I went to this Marque Urgent Care Clinic yesterday to ask one of their Doctors to give me a Blood Test and an Ultrasound on my right leg which I was experiencing moderate to severe pain that feels like a tingling sensation from underneath my right knee down towards my right foot. I also have swelling in my right leg and my skin on the front and back of my right leg is warm to the touch. These symptoms that I am describing are signs of a Blood Clot in my right leg and I was advised by my nurse to walk into this Marque Urgent Care Clinic yesterday. A blood clot is a very serious medical condition. It's a medical emergency. When I called yesterday at 4 PM I got an answering machine that said ALL OF THERE MEDICAL STAFF IS BUSY AND LEAVE A MESSAGE. I did leave my full name and my cell phone number to call me back ASAP. This Marque Urgent Care Clinic NEVER called me back yesterday and I have a serious Blood Clot in my right Leg, if this blood clot breaks off it can move up to my heart and I can have a Heart Attack and Die. read more

Update: it was infected and confirmed the doctor did not do a proper procedure and he ended up hospitalized. Great job guys. Do NOT go here. Lazy doctors. Ridiculous. Absolutely BS. Went in for tooth ache and doctor didn't even do a through exam. Flashlight to the gum for 2 seconds and immediately prescribed ibuprofen. Didn't even care to look at every angle and didn't ask any proper questions. Told us to make an appointment with the dentist when the whole point of urgent is that it's urgent. Dentist couldn't see anyone for a month.. $240 to do absolutely nothing is insane!! Don't recommend at all. Could've easily told us at the counter that they don't treat tooth aches. read more

This place needs to work on their price transparency and follow up! I came in for a wrist injury and was told the total was $160 with my insurance, which I paid for in person, but then weeks later I'm hit with another large bill in the mail afterwards! On top of that, they didn't give me the orthopedic referral that was promised and that I needed, so I had to pay an extra $80 for another separate appointment with my primary HCP. Marque Urgent Care had the opportunity to make my injury less stressful, and my pathway to healing easier, and they dropped the ball. I won't be back. Side note: the staff and physician were all very nice. And the facility is clean. But inaccurate pricing / unexpected charges are deal breakers :( read more

Worst place made me wait almost 3hrs for no reson.Was told to wait 2hrs max yet waited 3hrs and when i got in waited another hr. So total of 4hrs. And wlked away with no treatment. Pls dont go to this place it is by far the worst clinic. read more

Staff was very nice and truly attentive. Wait time not so great. But I was able to see someone regarding my injuries.

My husband had to be seen by a doctor, sooner rather than later. He went online, completed the paperwork, and saved his "place in line" and needed to be there by 4pm. Shortly after we arrived at 3:55pm, he was called for vitals, etc. and then asked to return to the waiting room. By the time he was called to a room, it was around 5:15pm. What? I understand this is a walk-in business, but why bother keeping your "place in line" online, only to wait another hour? It doesn't make sense. Then, after he was seen by the doctor, he waited xx before someone came in with discharge instructions. I used to work in an Emergency Room so I understand how some patients are placed before others. And, I'm normally a patient person. That said, I don't understand how the whole "saving your place could work here. At a doctor's office, everyone has an appointment - including last minute visits. But it doesn't seem like the patient flow could be managed in the same way. After seeing the doctor, we sat again for another half an hour waiting for my husband's discharge paperwork. He ended up poking his head out and was told, "Oh, I was just printing that!" Right... By the time we left, the waiting room was completely empty and it was almost closing time. If he didn't have to go there because of insurance, we wouldn't go back. read more

I went in and had a sample taken for the lab and was told I would get results in a few days. 6 days went by and no results, and when I called they said something happened to my sample and I need to come back. I went and did another sample and after 14 total days since my original visit there was no call or results. I called again and they gave me results through email that said my sample was contaminated & there was still no answer. 14 days and 240 dollars later, an absolute waste of my time and unprofessional customer service. read more

This review is strictly from the standpoint of clunky internal processes at Marque Urgent Care both at this location and at corporate and not related at all to my personal experience of patient care. My employee came to this location for care on a workers comp issue. He received the help he needed which I appreciate however my gripe is that I received multiple emails from different departments who are all asking for the same information and want me to fill out 3-4 different forms. The front desk asked me for an authorization form. I filled it out and sent it back but I later found out because they didn't attach it to his patient file, their workers comp team can't access it and hounded me aggressively for information. If that wasn't enough, their workplace wellness solutions team (corporate) asked me for the exact same information so I spent the next 30 min filling out a duplicate form for them. I totally understand a big health group having different processes but truly, this group need a process improvement specialist to streamline the lack of communication between departments and the customer experience from the standpoint of asking for the same information multiple times on different forms. Can 1 form be filled out that your team disperses through the applicable teams? read more

Do not go in for a broken bone. The PA that helped us was amazing but up till that point I absolutely regretted bringing my son there. He broke his arm, upon check in there was NO triage, we just sat for an HOUR with a broken arm. Then when we finally made it to a room the XRAY tech had just left for lunch.... Why on earth would they not tell her there was a pending urgent xray? We were there for 3 hours just for them to send us to Radys. Lesson learned, do NOT go here if it's urgent. read more

So it's been about a month or so and just an update about billing .. I have only received a very small bill for lab work.

My go to place for drs emergencies. After spending more then 5/6 (once 12) hrs at the actual hospital, this place got me in without an appointment, and out this door in less than 2 max. They have pretty much everything you need. Have taken my kids here for those last minute second guesses most parents have about their kids being maybe too sick. Great all around office. Clean and well organized. Definitely becoming a go to. Thank you to the drs and staff!!! Keep it up read more

Worse urgent care ever ! They ask to come 15 min and waste my 2 hours waiting ! Keep chatting to their co workers and laughing around instead doing some job ! They gonna ask you to wait and wait even you have a reservation ! They put you in room more than another hour after the 2 hours waiting at the lobby ! Front desk was very rude and unprofessional! Bring your business to other urgent care ! You're just gonna waste your time on this business ! They don't give a fuck of your pain and your time ! Too much talking than working ! The Asian guy doctor didn't even listen on what we say . Like wtf ! So unprofessional! How do they get their degree and license . read more

This was my first time in urgent care ever. The place was clean, it looked new and staff was friendly. It's nice that you have the option to do a video call, make an appointment or just a walk in. The visit was straightforward (I had a sore throat, tonsil and ears were hurting). I did asked how long was for a walk in and said about an hour or more then I asked for appointments she sad also about an hour "but hopefully less" which made me think what was the point of making an appointment. I was there for an hour BUT from check in to discharged.... sooo it was not so bad but I was expected to wait to be seen after an hour when she said that. I hope they would give priority to their appointments and see them in a timely manner. Another thing ... I understand that for me it worked out because it was a sore throat but I was still expecting to physically see a physician. I wanted to go in person so they can check me in person, touch my neck, parotid glands, check my ears and check my throat but instead I was talking to the physician through a screen. If I knew that was going to be the case I would have just scheduled a video call and waited comfortably in my house. Talking to the physician took 5min, not super friendly but like I said maybe my case was straightforward. Everyone else was super friendly and explained everything. They did explain they do have a physician there but it depends on patients needs if they need to see them physically or it could be something over the video call so that is helping everyone kinda move faster but still... waiting time for appointments are an hour. Not cool Overall I would go back to Marque urgent care and I would recommend it. Hopefully they can improve their waiting times. read more

Marque Urgent Care - Where the physician was talking to me during our consultation. - Urgent Care Near Me - La Mesa, California

This urgent care again is the worst. If you have an appointment they ask you to come 15 minutes early and then they are running around 30-45 minutes late resulting in an hour of wasted time. read more

Went to Marque Urgent care in La Mesa and I had a scheduled appointment at 11:45. I got seen, assessed, got X-rays and discharged by 12:30 :). There were two people ahead of me with no appointments. Dr. White was amazing, came in for a knee injury and he thoroughly assessed me, he was very knowledgeable and informative. Front desk and MA's were very polite and prioritize those with appointments obviously so I highly recommend booking prior. read more

If you're black they will NOT take your pain seriously. DO NOT COME HERE. I've been having severe stomach pains & back aches to where I can't sleep and barely can walk straight without pain & finally had my sister take me after days of pain. I suspected a kidney infection, but they suspected nothing and didn't formally check my vitals or anything. They said maybe it's jsut your muscles hurting. Smh and this Asian lady laughed at me when she came in after I had a panic attack on the phone w my sister bc I knew I wasn't receiving any help or concern. I just got eye rolls from the white lady that came in first. They jsut sat back & gossiped abt me and didn't help. I begged for an antibiotic shot & they gave it to me only bc I threatened to call corporate which I still am bc whatever they gave me made me pass out later on. Lawsuits will be filed bc idk what they gave me bc they discussed my pain w me for 1 min and said im being dramatic & nothings wrong. I'm not the doctor, but I know when I'm healthy and when something is seriously wrong and I had to do all the work myself to feel better. Smh now that I'm healthy I'm going to the full extent of the law about this. No black woman can come here and feel safe and cared for. A bunch of racists work here read more

We have a 5pm appointment & have been waiting to be called back for almost an hour. We have been passed over by people without appointments. If you give us an appointment please stick to that time. I have somewhere else to be and will not be able to make that meeting now. Very frustrating read more

We were a walk in on New Year's Day so needless to say, long wait. Mom hurt her knee so we reluctantly made our way to this location. I say reluctantly as our last trip here was not great. Happily this time the only issue was the wait, which can't be helped. Haley was our MA snd she couldn't have been better either my parents. She spoke in a manner they understood, was very patient with mom and very friendly/ respectful. Everyone was friendly and the facility looked clean. This was a good experience and now has me adding the location to my address book! read more

Worst Urgent Care to consider going to .. I don't recommend coming here to be treated and taken care of. The health care providers are non experienced & will not know how to help you. read more

The caregivers provide good service. However, I can't access my account through their automated system. Calling them sends me to voicemail. 48 hours later and no response from this company. Terrible follow up. Find a different urgent care if you can. read more

I took my daughter-in-law here for a finger that she hurt at work and she had an appointment. She checked in, we sat and waited for AWHILE, with NO ONE IN THE WAITING ROOM. Then, the same woman who checked her in tells her she needs to fill out work comp paperwork, when all her employer wanted was for a Dr. to sign one single paper saying what was wrong with her finger (sprained). RIDICULOUS!!! read more

The doctor laughed at me and I couldn't understand anything he said with the speed in which he spoke, nor with his accent. He could have cared less about my issue. He also didn't do anything to help or listen when I spoke. He spoke over me and would only listen to my husband like I was an idiot. They also need to have their trash cans emptied daily for cleanliness and they don't. They were stuffed full with what looked like several days worth of waste. The doctor also tried to touch me after letting his glove hit the inside items of that can and he thought that was okay. I did not allow that - disgusting. Yea, it was pretty gross. They also forgot we were in the room at all and we had to remind them after sitting there for 45 mins when we could hear them helping a person that got put in a room next to us right away. Once we reminded them we had been sitting there in the room forever the doctor showed up. It was a waste to come here and a little scary with the practices. read more

Came here on a weekday around 7p. Took me about an hour to be seen and discharged. The medical staff was very professional. Got an xray and was seen by a PA. Overall, it was a good experience. read more

I have been here several times over the last several years- as my regular doctor doesn't have available appointments for days when I have been extremely ill, and I always seem to need care over a weekend. I am always impressed with the efficiency and kindness of the office staff. While urgent cares often have long waits- this urgent care will let you make appointments and go home to wait instead of sitting in the waiting room. One time, when I was in a lot of pain and felt horrible, they sent me home and then called me 15 min before seeing me- so my hubby could drive me back and I walked in and went straight back to triage. One doctor I have seen many times is Dr White, and he's always so nice and helpful. If you are hurt or feel like crap- it's nice to know Marque is there. I feel like they take better care of me than my regular doctor's office who is like- "Oh, you can't breathe and are coughing so hard, you're throwing up? We have an appointment next week..." Thanks Marque staff and doctors!! read more

This place is amazing. From quality of care to the way you are treated from all people who work there. It is a state of the art facility with the most amazing people. I went for a laceration wound just below my eyebrow and a tetanus shot and received antibiotics! My whole time there was less than an hour! read more

Great service. Fast. Efficient. Clean new office building. Friendly staff. Overall perfect experience. Easy in and out.

Horrible experience. I waited over an hour just to be seen, then was placed on a rushed Zoom call with a physician that lasted barely two minutes. Before that, I waited an additional 20 minutes just for the doctor to log into Zoom. They took a strep throat test and told me I wouldn't receive the results for 4-5 days, which is ridiculous by then I'll likely be healed, making the results pointless, especially since no treatment was given at all. The doctor was uninterested, rushed, and provided no real evaluation, no diagnosis, and no treatment plan. I was given no medication, no antibiotics, nothing. I left just as sick as I came in. This place is a complete waste of time and money. I absolutely do not recommend this clinic. read more

The Dr was a physicians assistant and not shown as one of their doctors on their website. While he was pleasant, I could not understand his English. I would have liked someone who would better explain to me what he felt was going on with my son. I eventually figured it out, but it took many questions and him trying his best to tell me in very broken English. Overall it was decent environment, pleasant staff and not too bad of a wait (average for urgent care). I would go again but would ask for a different provider. read more

I've never been to an urgent care in La Mesa or even San Diego except for when I had Kaiser insurance and went to theirs. I had been to a couple in Texas. This place was comfortable and fairly efficient considering I was a walk-in with no appointment. If I need to go back I will definitely make it online appointment. The waiting didn't bother me because I had my knitting with me to pass the time and I was not in any severe pain where I had to see someone right away. The clerks at the front desk were very pleasant and didn't brush me off when I asked questions, which I appreciated. The medical staff listened to what I was saying and gave some advice but didn't actually do anything for me physically. The fact that they weren't terribly concerned with my problem was in itself reassuring because it meant I wasn't going to drop dead on the way out, LOL. At least hopefully not. I was treated with respect and concern which was important to me. read more

Do not come in as a walk in. Even if you got checked in, anyone with an appointment after your check in time gets priority. So if you come in at 10:30 and someone with an appointment comes in at 11, they get priority over you. Awful way to run this. Make an appointment first if you do not want to wait. read more

I've been to Marque Grossmont 4 times now, twice for my son and twice for myself. Each time was great. They are pretty efficient and the wait time wasn't bad. Each time we had knowledgeable doctors who seemed to really care about getting to a solution to our problem. One appointment was with a doctor via a TV screen in the room, and this was fine as my injury/ailment didn't need personal contact. Prescriptions were sent directly to your chosen pharmacy, school excusal notes were printed if needed, and online paperwork made it easy. Scheduling an appointment through the app is super easy and you can still come in early to get yourself in the queue. They also send you a follow up text to see if the treatment is working or if you need to schedule another appointment. Lastly, front desk staff are super friendly and professional. read more

My first review that Ive been meaning to publish. I brought my mother-in-law here a couple weeks ago, and I can honestly say the entire experience exceeded our expectations. From the moment we walked in, the staff treated her with such kindness and respect. The front desk team was friendly and patient, making the check-in process smooth and stress-free. The nurses were incredibly attentive, gentle with her, and constantly making sure she was comfortable. The doctor took the time to really listen to her concerns, answered all her questions thoroughly, and explained everything in a way she could easily understand. She never felt rushed, and she left feeling heard and cared for. It's not always easy taking a loved one to medical appointments, but this team made it a very positive experience. We're so grateful for the compassion and professionalism everyone showed. Highly recommend this office to anyone looking for truly thoughtful and expert care! PS: Please understand that an urgent care doesn't necessarily mean QUICK care. There will still be a small wait time if you make an appointment BUT that makes sense since there's only so much they can see at a time. BE PATIENT!!! read more

First and foremost, I wanted to recognize Tammy for exceptional quality, customer service, efficiency, professionalism, and exceeding my expectations. I had a medical emergency of a dog bite, and Tammy went above and beyond to make sure I knew I selected the best place for the best care she's phenomenal and deserves recognition. She is the manager. The facility is clean with ample parking and the staff is great. Highly recommended. read more

Why such a long wait every time? I've been here 4 times and each was its independently awful experience. I waited in the waiting area for an hour plus and then left in the room for an hour plus. No one to greet me on my way out and get paperwork needed. Communication was terrible. Wasn't different when I had an appointment. Really a very frustrating experience each time. read more

I dont like to leave negative reviews but i dont have much nice to say. The place was clean and the support staff was nice and friendly. However, Dr. Jeffrey White was one of the worst and least caring physicians I've ever encountered. I am a woman in my early 30s in case context is helpful. Dr. White took barely five seconds of his time to look in my ear before he falsely diagnosed me with an ear infection on a Tuesday. He prescribed me antibiotics and Claritin D. Two days later I had to come back in to be diagnosed with shingles. Again he took a cursory glance at me before saying "well you have shingles." He didn't examine me at all or take any time with me as a patient. While upset, scared (with a rash on my face, face swollen, and having been dealing with this pain and a false diagnosis for days, Dr White says "why are you crying? I see people everyday in here with cancer. You'll be fine." To say his bedside manner needs some work is an understatement. He continued to give me false information telling me there was no need to take ibuprofen or use any topical creams because he was prescribing me steroids, even though I was in an immense amount of pain and even though the packet he gave me said over the counter meds and creams were okay to use. He basically just told me I was out if luck and to sit there in pain for 7 to 10 days while I waited for the meds to work. He did not take my health, feelings or safety seriously and should stick to physical therapy or Xrays or sports medicine clearly. He also did not send my prescription correctly to the pharmacy, he didn't bother to include the quantity of steroid pills so when I got to my pharmacy I had to wait for them to double check the correct prescription. I was so underwhelmed by his help I paid another copay to see another doctor who upped my steroid dosage and actually recommended I go to the ER due to the severity of the swelling and rash. It was quite refreshing to have a doctor who actually explained my condition to me in detail instead of trying to rush me out of their office. The young men at the front desk were very nice and caring to the patients as was the nice girl who took my blood pressure each time. My only complaint about front desk staff is that when they gave me my discharge paperwork they accidentally included another patients confidential information and called me to let me know. Luckily I was still in the parking lot and went back in to give them the other person's document but BOY that is quite a HIPAA violation. read more

They called me regarding this review and issued a full refund given the circumstances of the situation. I appreciated their prompt response and the fact that they're willing to listen to customer complaints read more

This is the best urgent care! Anytime I have been to this location its been a great experience anytime I have been to this urgent care. They fixed my plugged ear and I can finally hear now. The receptionist with the long fake eye lashes didn't have a name tag on so I don't have a name to give you . She was unprofessional yelling at her coworker saying she will push her down the stairs! I was like wow and a few patients were staring at her while she was yelling. read more

Staff up front is not very skilled. On a follow-up visit I had to repeat my self like I was speaking to a toddler. And when I was told to get lab work and could not get an appointment at quest Lab I came back to this place and they told me to wait for another lab kit and it took forever and I still don't know if they know what they're doing. I'll wait for a PCP appointment next time! Ridiculous! read more

I was experiencing some very bad symptoms, so I came in again and was seen by PA Pegah Eshraghi. I had a completely different experience, although it was late she didn't rush me, she took her time helped me and prescribed me the antibiotics and pain relief medication and she even did double checks on me. The front desk rep was great along with the MA completely different experience this time. read more