I don't even know why I keep coming back here. Maybe it's blind hope that new staff would mean better service but nope. Same sh*t hole. Same problems. Appointments are always booked ridiculously far out like, what's the point of being a "medical" clinic if I can't get seen until next month for something urgent? This place is chronically understaffed and it shows. You feel it the second you walk in. The energy is low, the professionalism is lower. And it's not even just slow service it's the complete lack of care that gets you. It feels like the whole system here is broken. It's no surprise this place has 2 stars. Honestly, even that feels generous. I've left a bad review before, and here I am again -- that should tell you something. This place doesn't learn, doesn't grow, and clearly doesn't care. Avoid if you value your time, your health, or your sanity. read more

Big shout-out to Diana from the call center! Sorry if I missed spelled her name. She went above and beyond to make sure my dad did not miss his ER follow-up appointment, which he urgently needed to request a referral for orthopedic surgery. Diana contacted a manager, checked insurance, made sure everything was in order, and even got me a same-day appointment -- and I had called in the morning! Usually, I wait a month or more for any appointment, so I was honestly shocked (and so happy) by what she did for me today. Her help truly made a difference, and I'm so grateful! read more

I'm 33 weeks pregnant, every time, every appointment I used to have they called me a day before to reschedule! From the beginning of my pregnancy I been telling to stuff that I don't want to be seen with a male obgyn provider! Every time when they wanted to reschedule my appointment, they asking me to be seen with male provider! Why can't you tell me before my 30 weeks that you don't have a full time female obgyn provider! Front desk is not experienced well, and they don't know how to do their job at all! If you are a new patient, is not worth to go and spend half of your day for only check in! Worst, worst, worst place ever! read more

I have been a patient at this location for a year, and every single time I go to my appointment, I have to wait at least 20-30 minutes--every time! My provider, Dr. Miller, knows my health condition well. My feet, knees, back, and brain are all in pain, both physically and mentally. On top of that, I may or may not have cancer. They sent me for multiple mammograms to determine whether I have breast cancer, and the whole process took over three months. Every single day during that time, I was left wondering, Do I have cancer or not? because the results kept coming back unclear--sometimes yes, sometimes no. Recently, I scheduled an appointment with my doctor to have a form signed because I am currently unable to work. However, when I arrived, the staff made a mistake, and another doctor came in, telling me they couldn't see me because I was not their patient. I understand that a different doctor cannot sign the form, but this was yet another mistake from their staff. They keep wasting my time, and in the end, nothing gets done. It feels like they don't care about their patients at all. I also see a psychologist in addition to my primary doctor. Despite my ongoing health issues, my doctor refused to sign the form, claiming that, in her opinion, I am able to work. Yet, for over six months, every time I check in, she asks if I am working, and I always say no. Do I need to go to the ER for them to finally believe me? I am not able to work at this time. I don't know what is going on with this place, but if you're a new patient considering this clinic, trust me--it is not worth it. Don't waste your time. They are always running behind, the staff is disorganized, and in the end, all you'll get is an apology with no real help. read more

Do not Think about even going here. There is sexual misconduct by a doctor that i unfortunately blocked his name because of the trauma he caused me. Please, please. do not go here at all. Two years ago after the visit. He called me days later to ask how i was doing. I was confused, and when i have explained this story to my loved ones while crying. they tell me it's because he took advantage of my body. They are right I will never not forget the words he muttered "you're so deep." And the nurses face when she saw what he was doing. All just a real horror story. read more

Horrible clinic with the worst customer service I've ever experienced. The staff act like they're doctors, telling you there's no point in seeing the actual physician or care provider completely unprofessional. Instead of just helping you make an appointment, they'll throw unsolicited "respect advice" at you, as if I'm there for a life lesson instead of healthcare. You're not a therapist, your staff act like it. Rude, dismissive, and absolutely no help. Be prepared to be judged and potentially denied a doctor visit based on a nurse's personal opinion. Ghetto if you ask me LMAOOOO read more

Where is the 0 star option? Borrego Health; excellent physicians, terrible reception. You can thank Judith in urgent care for my 4th negative Yelp review in 10 years. You can also thank her for me never returning. Judith was: irritated that I entered the facility, not discreet when asking about the reason for my visit, completely lacked empathy, couldn't be bothered with doing her job. Unless you enjoy being embarrassed and made to feel like a nuisance for wanting healthcare, I would recommend visiting another urgent care facility for URGENT matters. read more

May-Thurner, Compressed Common Iliac Vein syndromes & pelvic venous congestion DO exist & should be considered if increasing pain symptoms occur with multiple fibroids or if severe pain occurs in the pelvis & there are no specific etiologies. Borrego Women's Health with Dr. Robert Segnit was a bad experience! He was "polite" enough but the appt was a total waste of time! He was snarky with me at the end & did NOT want to consider a pelvic congestion or venous issue as a source of chromic pelvic pain with the fibroids. 2 years later I am now at UCSD about to get UAE for fibroids & will probably need a STENT in the Left common Iliac vein. It took an MRA to diagnose. Over the last 2 yrs pelvic pain increased & pain/pressure in left leg veins increased~Generally an unwell feeling in the entire body. Thankfully UCSD gyno & UCSD IR listened to me & UCSD IR doc was an angel! No ego & a genuinely compassionate doc willing to explore further (b/c gyno also threw out a possible Endometriosis dx on the table) Dr. Robert Segnit (gyno) who was the colleague of Dr. Tracie Davis, is apparently retired now. Initially I wanted to see her, but she was booked, so I went with him. Maybe if I had seen the female doc she would've listened to me? But I doubt it b/c none of my other docs listened. I think male gynos & male IR for UAE are bad & non-empathetic. Male docs don't have the anatomy & cannot comprehend the severe & deep pain in the pelvis or the annoyance of bladder incontinence from bulky fibroid uterus. ***I had 2 older male docs who basically misdiagnosed me & had ZERO clue where the pain & pressure were coming from & did NOTHING for me to try to figure out WHY I was suffering. The male IR doc was not at this clinic. He was at American Access Care (Dr. Rattner). Dr. Rattner was trying to tell me I didn't know the difference between uterine or ovarian pain & he kept interrupting me every time I said "pain in the uterus". I think these older make docs in their 60's or 70's are not up to speed or up to date with the current literature & diagnoses. May-Thurner & pelvic venous congestion DO exist & everything should be done for women to test for Iliac Vein compressions to rule that out. Some women may not be symptomatic, but for those of us who are symptomatic, we need the proper dx & tx! read more

Centro Medico El Cajon - Urgent Care - 2 yrs later-MRA UCSD confirms a venous insufficiency, pelvic congestion disorder. - Urgent Care Near Me - El Cajon, California

Don't do it!! I know sometimes the reviews can be a little misleading, but not in this case!! I've had three appointments here and I've never waited any less than an hour and a half. When I try to reschedule an appointment because I cannot wait a long time they rudely told me he would always be backed up. The maternity doctor was extremely nice however the receptionist super rude . They sent me for an ultrasound and bloodwork told me to wait a couple of days. I waited a whole week eventually turns out They never sent the request paperwork I had to wait over an hour for them to manually fill put the paper and they're all just sitting around talking and then they give you the attitude when handing the paper ... oh and try getting them to actually pick up to set an appointment smh Unless you have no absolute life and don't mind waiting 2+ hours every visit and don't mind rude people and don't mind having to go back 1 million times because they forget to send out request for blood work etc then you should give it a try read more

I love San Jacinto Borrego Health clinic. Every time I need a appointment it is made with ease which I love no long waits to see doctor or nurse. All staff is very friendly and welcomes you. I would highly recommend this office. If you want to be in an out with ease and great service... great team keep up the good work!!! read more

Centro Medico El Cajon - Urgent Care - My healthy daughter ready for school with all her vaccinations from Borrego health San Jacinto - Urgent Care Near Me - El Cajon, California

Do not go to this place !!!!!! Dr. Hiba Shakri She's been seen my dad for 10 years and when he asked her to fill out the form she rejected for one month she keeps saying come back and nothing has been done and one time she lost the form. Keep making excuse the worst doctor I have ever seen. I will put all her information later on Facebook that way everybody knows and all over social media as well. Her name is Hiba shakri read more

I went to Borrego Women's Health back in 2017 when I had Sharp Insurance because Sharp refused to do an ultra sound on my breasts. I had requested it at the advice of my personal surgeon who gave me large breast implants. My primary care doctor agreed and sent a referral to Borrego Health and I was able to pay cash. For the last week I have tried to schedule an ultrasound with them (I understand they are under DAP Health now) and not only did it take over a week for someone to get back to me, they tell me that they have a new policy that they will not treat cash-only patients who already have insurance, for any reason. This doesn't even sound legal to me. Needless to say, the acquisition of Borrego Health by DAP Health is NOT a good thing for patients. read more

I went in to urgent care today because I cut the tip of my index finger and the staff was honestly just the best they were amazing, cared for me even boosted up my mood from being worried and scared. They made me laugh and smile, it truly made my day. Shoutout to Yolanda, Leyla, Danial and Alexia for being so sweet and kind to me. You guys are the best, may god bless you all! read more

I saw George at the Urgent Care. I had been having a burning feeling on the left side of my back. It was a very small spot that I would have off and on. This had been going on for about a year so I thought I should have it checked. As I tried to explain this to George he kept interrupting me and rolling his eyes. He pushed spots on my back asking me if it hurt. it didn't hurt so he said well why did you come here today? I was just going to leave at that point and I said well I am sorry I bothered you today. Then he changed he said well your heart is on that side so we need an EKG. He seemed insincere but I thought I am here so maybe I should. EKG was done and he said it was abnormal. He wanted to send me to the hospital in an ambulance but I said no I will drive. After spending the rest of the day and into the evening at the hospital they said my EKG was normal. The hospital did bloodwork and Xrays everything was normal. Maybe they need a new EKG machine? Thanks George for being a jerk and wasting my time. I am changing provider. Who needs this? read more

Worst customer service. Was hung up on the phone from a receptionist because she lied to me and I told her she was wrong. I called to make sure my labs were in the system so I can pick them up at the office. The receptionist said " you cannot get your medical records." I told her well why not I've been there multiple times before and have picked them up. She then said well I cannot give them to you. I said I know you can't and I did not ask you if you could. I asked if my labs were in the system to pick up. Also I called medical records 4 times and each time the system hung the phone up on me- nobody picked up. I told her this and she said well call them again. I told her I will not be calling them again because it hangs up every time. She hung up on me after I told her that I never asked her if she could give me my medical records. She's incompetent and should not be working in a field that requires both knowledge of the medical system and customer service. read more

This place is very unreliable, the front desk assistants are never on the same page, I had to go to the pharmacy three times to get my sons prescription because they didn't send after I specified a clear urgency that he needed it same day for his acid reflux. Calling to get In for a sick visit they told me they were booked two months out. I said no, this issue will get worse so I told them they needed to see us and they need to go find someone to speak to to get a sick infant in. When I got there I wasn't seen until an hour after my appointment time. I waited at the front desk for 15 minutes for someone to check us in. When I called to get my sons appointment they switched me to a phone appointment with no knowledge so it took longer to get in our actual appointment like I said this place is crap and unless you feeling like sincerely fighting for medical care don't come here. If you need something urgently it's better off to go to the urgent care or emergency room. I just called this morning after they are already open was on the phone for 20 minutes before I hung up because nobody answered- the front desk was probably talking to other employees again. read more

The women's health center never answers the phone. When I call another department to leave them a message it takes a whole day to get a call back. read more

0 rating. Today I headed there because my son tested positive for Covid and wanted some sort of treatment since he's in the high risk group. First off, the blonde receptionist, maybe in her 50's began freaking out and panicking. Some older woman told her to take my sons name and birthdate. I wanted to give her his health card and she said she "wasnt going to touch anything". I really don't blame her but the manner she said it, like wow. This woman is not trained to work in this kind of situations, pretty inept. The second woman. interjected and asked if we wanted a Covid test, WTH? I just had explained both that we were there for some Covid treatment because he had tested positive earlier and she ask that question, dumb. she finally said they don't do it. I left and called 211 and they referred me to a place that was able to help me. what an unpleasant experience. read more

One of the most disrespectful staff out there working in the front desk. Specially, the girl in the front gave me attitude and yelled at me. I definitely do not recommend this place at all the worst. read more

Very disappointed with this facility. I'm in my second trimester of pregnancy. Trying to get blood work is a nightmare. I've called numerous times and been given the run-around. One of the excuses was that they moved to a new office. On my last call, I got my first blood draw in my SECOND trimester. Getting my sonogram, they would ask about missing tests that I needed to take and would have to follow up to get them scheduled. The doctor leaves me a voicemail to call her back because it's urgent information, but she ends up going for surgery. So I had to wait hours until they found out what was wrong. She advised they found something in my chromosomes that I might be able to pass on to my child, and now there's nothing I can do about it because now I'm late in my pregnancy. This is insane since I got a call from the phlebotomist a week ago saying blood work was fine. The genetics consultant advised this could have been prevented sooner. I'm getting more blood tests done, praying that my baby will be okay. Yesterday I went to my 4-week check-up and was there for nearly 2 hours, and saw the doctor for only 15 minutes. I'm switching doctors at the end of the month, but the lack of detail and education on operations with the staff has already been damaging. I should not be the one that has to follow up on my tests. Staff needs more training before they are put on the phones. Doctors are on call often and leave to go to hospitals to do surgeries and don't leave information for nurses until they come back, and they usually don't even know when that will be. I've been getting notices for a virtual appointment with a nutritionist, and she never calls me during her appointment time. Staff provides misleading information, phlebotomist provides information that blood work is okay, but the doctor has to backtrack and advise it is not. Do. Not. Recommend. read more

This Health Center has gotten worse over the years, When I first started seeing a doctor here it was okay but over the years it has gone downhills. I was seeing a doctor who was quite caring but he moved on and then I started getting rude doctors who would just listen to me talk and didn't say much, maybe I was talking to a wall. So now I just do the over the phone thing where a doctor is transferred my call and they say "what can I do for you", I ask for refills and end of call. These doctors don't give a care about their patients nowadays. I only stay with this clinic because they have a chart of my history and know what medications I need. What happened to caring doctor, I know Covid has done some bad things and people panic, I guess it's not going to change. read more

This is the worst medical practice in San Diego! I was aware of the bad reviews, but I didn't think too much of it. I patiently waited 3 weeks for my first ultrasound appointment. The day before my appointment they called me saying the Dr. Hill was not going to be in the office, and rescheduled me for another 2 weeks!! Really!? You are going to wait until the day before to tell me this!? This office is unreliable and clearly they do not care about their patients and their needs. Please do not come here! Thank you Dr. Hill for canceling my appointment. read more

Centro Medico El Cajon - Urgent Care - Urgent Care Near Me - El Cajon, California

Terrible. Absolutely terrible. I went here because I was having GI issues and the first issue was finding the place. The security guard working the building was very rude when I asked for directions. The second issue was when I got there to check in, I found out that the doctor I was supposed to see decided to not come in, so I was given a random PCP. Third, when I go to the office, it was very generic looking and was also filthy. The person behind the desk was friendly and I was supposed to fill some paperwork out but she never gave them to me. There wasn't anyone else in the waiting room besides one person. I got in to see the doctor. I explained my daily severe colon spasms to her and she would not give me a prescription for it. She did refer me to a GI but told me it would take months to get an appt in. I was told I would get a call from the GI in 3 weeks. They didn't call me til months later. I did not get to pick my GI and the GI I was given, was one I previously knew of and didn't want. My doctor thought my issues were serious yet didn't want to rush my referral or give me a prescription for the pain. The appt was very awkward and I felt uncomfortable coming here for some reason. Strange vibes this place gives. My doctor also rushed through all of my symptoms and didn't ask if I had any questions or concerns. read more

I've had so many problems with this office but I finally made the decision not to go back after the only decent doctor they had left. I had a phone appointment to go over ultrasound results and the doctor was extremely rude, and dismissive, as she kept calling me " girl". This office always cancels appointments days before your suppose to go in and nobody is ever on the same page. I would NOT recommend this office at all. read more

The worst medical practice I've ever experienced it takes months to see any doctors they lie about sending in referrals that never get sent to insurance I've called every day for 2 months about a referral and no one ever calls you back all they say is there understaffed I wouldn't go there if your life depends on it take my advice stay away from this hell hole read more

This place deserves less than a star. First of all, the receptionists are incredibly rude and second of all, the customer service is extremely negligent. I have called as a mother trying to get assistant and have been ignored and avoided. They have clicked on me, avoided answering questions, just plain terrible service. I will not be going back, nor do I recommend anyone coming here. Any of the good reviews must have been paid for because this clinic is terrible. They need new receptionists with hospitality and respect. The end. read more

The doctors are usually great. The entire staff is terrible. They take forever to get back to you, or never at times. If you are standing in line and are the only one in the office waiting in line they will still take a while to call you. Sometimes there's never anyone at the front desks. This place really has gone to the dumps. I grew up going to Centro Medico. It really is disappointing. Will be looking for a new place in the near future to take my family. Clearly no one above cares about their reputation otherwise they would of made a change a long time ago. So many terrible reviews and nobody is doing anything to change it. read more

The staff was wonderful and so kind ! So happy to experience my second baby at this facility. Thank you! read more

Centro Medico El Cajon - Urgent Care - Lobby waiting area - Urgent Care Near Me - El Cajon, California

Let me start off by saying Dr. Pruitt is heaven sent! She was such a kind, mild mannered, helpful, knowledgeable, loving, and caring doctor! I have never come across someone like her She listened to me, paid attention to me, and asked me so many important questions that no other doctor has. Her personality and her experience are unmatched and I'm so happy I came across her! Her staff was also VERY kind and gentle. Thank you Dr. Pruitt! read more

Not recommended at all Please keep your self and your family away from this clinic, unprofessional, rude, know nothing about the procedure, no costumer service at all Tried to submit complaints but no one responded Really disappointed of this place This clinic didn't deserve a one star even read more

Literally tried calling them on three different occasions. Waited on the line for over 30 minutes each time. Still haven't heard from them. I'll take my business elsewhere read more

I went there for urgent care because I had an ear problem. The lady receptionist was so rude. I told her what was going on and was trying to make an appointment but she didn't get it what I said and wasn't trying to figure the stuff out. During conversation, she let out a really deep sigh and shook her head a lot of times. She probably did them because I don't speak English fluently but she really pissed me off. read more

Small update. 2 months later still no promised refund that I've requested in August. Moreover no reaction to this review.

I got no insurance & was recommended by cvs walk in clinic who wouldn't take me. So I go and pay the $75 fee. Everything was good up until I got home. The nurse practitioner "czar a." forgot to call in for my medications. So I call in (20 min waiting time) and the clown on the phone tells me they don't open till Tuesday. It's Saturday rn. Good thing it's not an major emergency I would be dead rn. So I'm just sitting here in pain. There was no point in paying 75 bucks. Such a waste of time read more

Worst place to have COVID test done, there was no form on line and the security person was in charge of line was so rude and unprofessional. Was telling people this many cars are in front of you and each car was parked with no numbers. I asked how many cars are in front of me after I waited for one hour said we Wii let you know when it's your turn. I will never come to this place or bring a family member here. It was like your in 1990s read more

Wow i am shocked i was just at this health care provider and the lady was shouting out loud a ladies information across the room. It was very unprofessional! I came here to drop off my girlfriend and the staff here was very unprofessional! They were shouting information out loud like nothing. They have a HIPPA out there for a reason. I can see why i will not be bringing my girlfriend back here! Horrible!!!! Please contact me because as soon as i heard this i started to RECORD it and i will testify if needed! read more

This place is seriously a perfect one stop shop for everything you need medically. They have an Urgent Care, Primary Care, Behavioral Health, and Women's Health all in one 3 story structure and it's freaking incredible. Everything from blood work to psychology is all handled in house and its very awesome. The reason for me making this review however is because there is this woman named Alexis that will actually go out of your way to help you schedule any appointments outside of their center. So in my case I had to schedule an allergy panel and an othamology appointment and she called each location for me, and helped me schedule these appointments. It's such a hassle trying to do this yourself and she just made my day so much easier. If you are in the El Cajon area I couldn't suggest a better place. I am really thankful for all their help. read more

Was sent to this place by our insurance since we are military and the primary care was okay, they did their job and got me in and out but I didn't need to see them for much. On the other hand, the OB floor was awful. I had doctor smith and my first ultrasound was about 10 minutes long and was a semi decent visit but every visit after that was about 5 minutes long. I was told to hold the band of my pants down and there was no covering that was put over my pants and a tissue box was plopped on my stomach for clean up later. This is my first baby and first experience and I know that is not professional. On top of the fast visits and getting 5 seconds to see the baby, there was no instruction from the doctor of what I should and shouldn't be doing. I was only asked if I got all my tests done and if I was taking my prenatal. The final straw was when they called me the day before our follow up appointment 10 minutes before they closed to tell me they don't take our insurance anymore and they need to cancel the appointment. Very unorganized and unprofessional, I do not recommend this place for your OB care or any care for that matter. read more

It is a busy clinic but I'm pretty sure it's free healthcare for all. Carla is the appointment setter. She is professional and nice and calls back quickly. I think people are simply turned off by the amount of people here. It is very busy. I called yesterday and got an appointment today. read more

Centro Medico El Cajon - Urgent Care - Not the newest faculty but they get the job done. - Urgent Care Near Me - El Cajon, California

Dr. Page In Chiropractics Please make sure if you're recommended to the Chiropractor; Go see Dr. Page. She'll give you a whole new life! I wish I'd seen a Chiropractor so many years ago. She's so professional and most of all; personable, and she lends an ear so the she's able to do the best for your health. Go see a Chiropractor; it'll change your life for the better. Thank you, Dr. Page! read more