My friend and I drove for over 25 miles to go to the restaurant yesterday, just because of the recommendations on this site! When we got there, it was cold and they told the new customers to stay outside till we sort things out. While there were enough space for 10 people to stand inside, they let us and 5 other customers outside for 15-20 minutes. 3 of them left after the first 10 minutes. Eventually this guy who appeared to be the owner/manager showed up and invited us inside. He gave me and my friend the sit right in front of the entrance door and it was really cold there! I asked a server that we want our table to be change, and that we are not comfortable here!!! He said ok and disappeared for 10 minutes... Another server showed up I repeated my request and she did the same as the first server. I ended up asking 5 different people and overall it tool us 30 minutes with no result. They all promised that the first table that gets empty will be ours! And in this time over 7 tables got free and they disregarded our request and moved the ones who just moved into the restaurant to sit there! I thought talking to the manager is a good idea so when he was passing by, I asked him if we can change to another table that is free now and no one is sitting there, instead he told me that, "I will close the restaurant door, so it wont be cold anymore!" He said that and disappeared like the other folks. During the next five minutes, the door was opened/closed over ten times and we were getting cold/warm rapidly! Guys, it is not so cool to put a table right by the entrance door!!! its not cool!!!
It was suddenly so serious for me that why the hell these dudes are not honoring our wish? We are not here for free! and we are paying for this food like everyone else! Thus, this time this rude guy showed up, I told him again that we are not comfortable here and give us another table... he didnt even say anything and left. So I told my friend that lets go... I dont wanna eat in here! we got ready to leave the restaurant and I called a server and asked her if I have to pay for the bread and vegetables stuff that they are providing before the actual food gets there... Before she answers my question this rude guy showed up again and asked me what happened? I told him that we are leaving and if I have to pay anything for the stuff :) he said is there any problem? I told him, yes we are not comfortable here and we asked you guys 4-5 times but no one seemed to care, so...! he suddenly started arguing with me as if he wants to get into a fight. He raised his voice and said,"there is no empty table, what you wanted me to do!?!?!?! I dont even know why he was so pissed off when he already knew what was the one and only problem! and that the only thing I was asking was that if I have to pay anything for the bread and stuff before I leave... So I responded to him that there were a number of free tables during the past almost 40 minutes that we were here, but you didnt care, and I told you few times about the nature of the problem... and since our food is not ready after this period of time, we decided to leave... he was that angry as if I insulted him!!! he wanted to get this to a verbal and probably a physical argument and I prevented that and said I dont have any problem with you and we just want to leave if you "let us".... and he with his angry loud voice said OK GO!!! So this is my experience from this place guys-based on a true story!!! Personally, food quality is as important as customer service for me. I do not want to go to this restaurant again and I have already recommended all my friends the same thing. And the way we were treated there, not only we felt the lack, but we felt disrespected as well. I only wish that if the manager dude reads this comment, thinks about it and try to improve his services to attract more customer rather than being a knucklehead mumbling around. ok over and out read more