I recently took my dog today April 17th for grooming. Her appointment was at 9 AM, and I didn't pick her up until 2 PM, which felt excessively long. This was my second visit. The first time, my dog had a full coat of hair, so I expected it to take longer, and surprisingly they called me about 4 hours later. However, this second time, it was just a bath and a little touch-up, so I didn't expect such a long wait.
As a service provider myself, I know how important communication is. Unfortunately, the person I spoke with on the phone was quite rude, which was disappointing. However, when I arrived, the groomer, kaitlin I believe was much nicer and more professional.
I was told that puppies were prioritized, which made me feel like my dog's grooming wasn't as important, even though I'm paying for the service as well. Towards the end, I overheard a comment that it doesn't take 3 to 2 hours, which was frustrating since I'm not new to this.
Because of how I was treated, I might not be returning. I had finally started again on grooming her prior to me doing it myself . It's unfortunate since I was recommended to this place and live 3 minutes away. I hope this feedback is taken into consideration. read more