Very expensive to begin with in addition to an automatic 3.9% credit card fee makes me unlikely to return. The cut was good. Fine, overall no complaints really, but at it's just way too expensive. We moved recently and our last location was just as good of quality but about 30% less expensive. $80 for dogs less than 15 lbs and $110 for a less than 20 lb doodle. Plus automatic 3.9% plus tip? Too expensive just for dog grooming imo. read more

Was glad to find them when we moved to the area from Raleigh. Pleased by the initial consultation with Brittany- very thorough and she took the opportunity to put the dog at ease. The facility itself is clean and parking is plentiful in front on the street. The pickup is fairly prompt- no shampooing and then waiting for the actual grooming to begin. The haircut was perfect. Recommend unconditionally. read more

Our pup is really skittish, so I was nervous about taking him to a new groomer. Ruff Cuts gave him a great cut, & he was calm when I picked him up. I'll definitely come back. read more

First I'd like to say I've been coming here for almost a year and until recently I would have continued to recommend them. I did not have any problems with them until the last 3 to 4 months and they have done great cuts. Incident number one occurred a few months ago when I had an appointment for 3 o'clock on a Friday afternoon which is my normal time. I got stuck in Youngsville traffic, sitting at the gas station light for almost 10 minutes which made me arrive at the establishment at 3 o'clock on the dot. Because of Covid they require you to call when you arrive and then they will meet you at the door. So I kept calling and calling and it was busy, I could also see three other people standing outside and no one had come to the door. So I just kept calling until finally I saw someone come to the door so I hopped out of my truck to confirm I was there with Teddy. By then it was almost 3:15. My groomer apparently, Jimmy beach, was standing inside waiting on me. When he came outside he was very frustrated that I was late and I proceeded to explain why I was late and he started yelling at me because I said a cuss word about the damn traffic Or something similar but I did not cuss at him I was cussing at the traffic. We proceeded to stand on the sidewalk and argue with one another about what I should have done. At this time the store owner arrives, apologizes for the way I was being treated, and offers to cut my dog because I told them I felt uncomfortable about them cutting my dog after being treated this way. I was really shocked at the entire situation because Jimmy was the same groomer I had used all along. I chalked it all up to just a bad day and moved on because the owner was so understanding and they did always do good job cutting Teddy so I decided I'd go back and choose a different groomer. This leads me to incident number two -- which will be the reason I will not return. The past three days my dog has developed a severe ear infection which he has never had before. His last grooming was approximately four weeks ago and his next grooming was in two weeks from the time I write this post. I am currently leaving my vets office with a $100 bill because of an ear infection. According to my vet, this was caused from his inner ear hairs not being properly plucked for months. He explained to me that with the length of the hair and thickness that was in his ears there's no way that they had been recently plucked in months. I will take some ownership for not checking his ears to see if there was hair in them and having confidence that I was receiving the service I was paying for by my groomers. Yes, as my dogs provider it is my responsibility to ensure he is being taken care of but when you pay $75 for someone to take care of those needs, you expect it to be done. This is why my dog will not return to Ruff Cuts because I can't trust them to do the job that I am paying them to do. read more

Ruff Cuts Pet Spa - Before - Pet Groomers Near Me - Youngsville, North Carolina

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They are amazing . Love taking our Great Pyrenees there ! A lot of pet groomers shy away from Pyrenees. Not then ! Michael bought my dog a toy that he plays with to this day !!! read more

Once again I am so grateful and thankful for the wonderful service my schnauzer Milo gets ,,,Mike is the best ever ,my boy looks amazing, thankyou so much for your service, I recommend Mike any day ,my puppy never looked better, love it read more

We were customers here for a few months but stopped going, only because it was an inconvenient drive from where we live. Gave a few tries with a different groomer and our dog ended up developing a new, rather severe anxiety with the grooming process. We decided a positive experience for our dog was worth the extra drive and came back to Ruff Cuts. The staff here is always so friendly, and this is the best cut our dog has had since we'd left. They're super sweet to him here and helped him through his anxiety.. seeing his reaction after a visit at Ruff Cuts vs the last place was night and day, major change. Highly recommend. read more

Ruff Cuts Pet Spa - Pet Groomers Near Me - Youngsville, North Carolina

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I booked my pup, Nala, for the $20 Tuesday deal which consists of a bath, ear cleaning, and nail trim. The person I spoke with on the phone was very helpful and found me a spot for Nala quickly on the schedule. (This was the first time I was taking my pup anywhere like this; so, I had definitely done some research and read reviews before taking her here.) The spa is located right on Main Street in Youngsville. Although I didn't see a private lot, there is 2 hour parking on both sides of the street. Our appointment was later in the day; so, I had no trouble finding a place to park right in front of the spa! When we walked in, the front staff had me fill out a form for Nala as it was our first visit to the spa. Once I was finished with her form, they took her right away to the back for her bath. I decided to stay and sat in the waiting area. They sell treats, leashes, and what looked like some homemade goodies for the pups. It is a smaller spa; however, it seems to be large enough for the services they provide! While I was waiting, I was chatting with one of the front desk staff. She was really friendly and helped keep my crazy dog mom anxiety under control :). After about 30 minutes, they brought Nala back out. She was super fluffy, as always, after her bath, haha. On top of that, they put two bows on her ears! She looked SO cute - I couldn't handle it. She smelled squeaky clean and her nail trim looked great! *Notes for newcomers: it smells like a pet spa because it is a pet spa! Haha. Also, they do use a vacuum to assist in drying the pups. They may have other methods if your dog is scared of vacuums. Nala is actually scared of them but did very well during the process! They were very accommodating when it came to meeting your dog's specific needs. When I was checking out, I was told that they're continuing the $20 Tuesday deals and if you book another visit within a few weeks, you'll get an additional deal. How can you beat that? I thought that was pretty cool. SO glad I came across this spa - especially as I had no clue it was so close to home! We will definitely be returning for Nala. read more

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I booked my first appointment and had to cancel because of a transportation issue. I called back weeks later and they set me up quickly for both my dogs on the $20 Tuesday. My dogs are Hovawarts and have long hair. They have really enjoyed the rain this summer and rolling around. Needless to say, they were filthy and had many mats. I was astounded when my husband told me that Dean and Emma looked amazing when they were picked up and Emma didn't seem stressed at all. She loves everyone but hates clippers or scissors and they usually stress her out. She was very happy! We will definitely use them again! read more

Absolutely amazing staff and always accommodating! We have a large lab and they are very sweet and happy to have him! The location is easy to access and there is always parking. A MUST for anyone who loves their pet! Highly recommend. read more

Jimmy treats Sophie like his own. She is happy to see him and comes home looking beautiful and smelling great! Thank you for taking such good care of our girl! read more

While they were very friendly and were able to get me in quickly, I didn't feel like my dog was done completely. He was still wet when I picked him up, his butt trim is very uneven, and I asked them to not trim the ear area as he's a Leonberger and I like the ear fluff... they did it anyway. All I wanted was a little leg and butt trim and ended up with an all over cut. A tad stressed about that, I hope the hair grows back right. I may try again with a bath but probably not a cut. read more

Ruff Cuts has done a great job every time I have taken our dog there in the past. Unfortunately, I will now find a new location as two main attributes of a business for me is convenience and great service and I can no longer rely on Ruff Cuts for my pet needs. As one local business owner to another, I highly recommend you to discontinue the use of your online appointment scheduling as it is not efficient/reliable for your business. I have used the online scheduling nearly two weeks out and received a confirmation email, but when I was dependent on your system to be accurate and dependable it failed me and along with all of my other errands that I needed to handle. So for any customer wanting to try Ruff Cuts, I recommend you calling to schedule an appointment and if for some reason there is a scheduling conflict, don't think you will be able to get worked into the schedule or receive any apologies for the inconvenience they have caused you!!! read more

I can't say enough positive things about Ruff Cuts. I took both my pups in today. The staff were fast, friendly, and listened to what I wanted. I have a Border Collie/Golden mix (so we think) who is a lot to brush. I was shocked at how beautiful she looked in under 2 hours. I've been places that have taken 5+, to only make her look ok. The price point is also very reasonable! I've already made another appointment for them to go back! read more