I was on there the other day and was trying to purchase a couple of cookies and a hat for my dog's…read morebirthday , the girl was helping one customer making appointments over and over for grooming into August and September.... There wasn't an acknowledgment of I'll be right with you or anything so I stood there 10 minutes and then walked out...... no thank you!! Terrible customer service..

Absolutely the WORST customer service imaginable. I read some negative reviews in the past that I…read morewas willing to overlook until I experienced firsthand. According to their policy it stated that they needed 24 hours to modify an appointment. Ok great noted. But when I rescheduled within 24 hours they said they were still going to charge my card for the fee. I could understand if 1) it was not within the window or had happened before (which it has not). For the staff to then decide it needed to be 2 days notice is the problem. No wonder they can't keep employees on staff, they never have the same ones whenever we go, They always quit. Not to mention our dog hates this place as well. Avoid if possible. Can't recommend. Update :Not only do I show up for my scheduled appointment but they REFUSED to see my dog when I rearranged my schedule to make the apt that they were "charging" me for. Absolutely do NOT go see this girl she is the worst with grooming and cut my dog last time my dog had her! The owner is negligent and refusing any acknowledgment of the is situation.

We have occasionally brought our 2 Maltese dogs here. They are very friendly and do an awesome job…read moreon both. One of my dogs is very difficult, she does not like to have her face touched. No one has ever complained how hard she is to groom. I have had to tidy up the cuts.

There's a great opportunity here to improve customer service through clearer communication and…read moretransparency. If there are staffing challenges or delays, it would be helpful to let customers know upfront and give them the option to reschedule or adjust their plans accordingly. I had a grooming appointment for my dog at 1:00 PM on 8/4. Normally, the service takes about 1.5 hours, so when I hadn't received a call by 3:00 PM, I stopped by Dirty Dog to check in. I was told they were short a groomer and it would be another 45 minutes. I returned home and received a call at 3:56 PM saying my dog would be ready in 10 minutes. However, when I arrived, my dog was still not ready. I spoke with the manager, who explained they were short-staffed due to a personal emergency. While I understand things happen, there was no apology or effort to acknowledge the inconvenience. Initially, she said she couldn't assist because she had to handle payroll, which added to the frustration. Eventually, she offered a 10% credit, which I appreciated, but the overall experience left me disappointed. With better communication and a little more empathy, this could've been a much more positive experience.

The experience was very unprofessional. There was no greeting before I was told how horribly matted…read moremy 2.94-pound Yorkie supposedly was. I was told he was matted and would be "traumatized" because the grooming would take forever. He's only 4 months old but he's been giving a puppy cut and a nail trim before and everyone says how sweet he is. I typically use a comb on him, but after leaving I purchased a slicker brush and was able to comb him out myself in less than five minutes in the parking lot, he didn't make a sound. There was already an additional $15 charge for being late, which I understood, but I had also read previous reviews mentioning that this groomer often insists dogs are matted in order to add fees. Considering I have dreadlocks and also own a cocker spaniel, I'm familiar with what matting actually looks like. If higher pricing is needed, it would be more transparent to simply adjust rates, especially since prices are not listed on the website.

Lacy works some serious magic on my 150lb St. Bernard. In 5 years I've only found groomers half as…read moregood as her. He also really picks and chooses who he likes and seems to do well with her so maybe she is a dog whisperer or something.

They are great we have a big rescue pit and weren't sure how he'd do with other dogs and new…read morepeople. They got him in and out in a flash. They were very kind and comfortable with handling him. Have to say we'll use them every time if possible. Prices were great and the service was fast for a walk in. Thank you guys so much

I have been going to All About Pets Grooming for many years, and I highly recommend them. I believe…read morethat they are the best in Raleigh - family owned with reasonable prices and excellent service. They are also easy to find, centrally located in North Raleigh. It's important to know that they are frequently booked out 4-6 weeks. So when you make an appointment, allow some time to see them because they are very popular. And well worth the wait! I have two dogs (a Cavachon and an English Cocker Spaniel) which require frequent grooming. I am very particular about their grooming and they always look great! I also appreciate the fact that my pups love to go there which gives me great peace of mind. All About Pets is owned by Joyce who is dedicated to providing the best care for your dog. Joyce is highly experienced, detail oriented, very kind and truly cares about you and your dog. She keeps thorough and accurate records about each detail of your dog's grooming. Each grooming session is custom made just for your dog. The groomers are excellent, too - very thorough and experienced. They also provide detailed report cards summarizing each visit. They provide ear cleaning, expression of anal glands, nail grinding and de-matting during each visit. I like the fact that my dogs have the same groomer for each visit which maintains consistency. You can also drop off supplies there to support local dog shelters. I am very grateful to Joyce and her groomers for the wonderful care that they provide. Always a great experience for me and my dogs!

Just as background information I've had my dog Buttercup for 8 months and she was a rescue that…read morewas/still is skittish around unknown people or things. With that being said... THIS PLACE IS AMAZING!!! I made an appointment for 9am with Mary and she did such an excellent job with Buttercup. Over the phone she had asked what type of cut we're looking for and it's exactly what I asked for! Buttercup as well was very open with Mary even when I arrived to pick her up. My baby smells, looks, and (I bet) feels so good! Price wise as well it's very reasonable and time management is handled in a fashionably order. Overall, it took about 2 hours! Definitely recommend.

How could I not have reviewed one of my favorite places ever?…read more This awesome place has given us such peace of mind! Our Chewie Monkey is an old guy who has special needs and we know he is in good, loving hands when we board him or bring him in for day care. Love that they post lots of pics online. Love that they offer different size options for the "townhome" that your pet will be in. Love that he gets to hang out with other dogs his own size. Love that they are so caring and considerate. Highly recommend if you want your furry friend well taken care of.

We've always used mobile groomers when we lived in VA...didn't have a need after we moved here to…read moreNC...until we brought Boomer, a mini aussiedoodle doodle into our lives. My neighbors use Blissful Paws and recommended. We contacted and u fortunately Gov Cooper had issued a close executive order for any non essential businesses due to COVID-19. I did reach out via email and received a quick response that once essential businesses were allowed to open, Boomer would be placed in the rotation. We weren't sure just how long that was going to be, so we attempted to groom Boomers long 3" hair ourselves..not bad, but def not professional. Received a text that a Blissful Paws was okay to start working again,,,,Yay!! Boomer has had spa day twice and he looks awesome each time,,,she does a wonderful job...is friendly, courteous, and knows what she's doing! We feel very very fortunate that our neighbors shared Blissful Paws with us! Highly recommend!!!

From the owner: Stay Home..Relax..I'll come to You…read more Blissful Paws Mobile Spaw provides a unique luxury service that is fully catered to each specific dogs breed and its personal needs. Blissful Paws is a totally self-contained trailer brought right to your door for a luxury one on one spaw day for your pup Cindy has over 10yrs of professional grooming -Tremendously less stressful and healthier for your dog -Your pet will be comfortable knowing they are at home -Your pet is never left unattended -No more back an forth to the groomer, no loading your stinky pup in your clean car. -No interaction with strange animals, reduced risk of illness, stress, discomfort a loud grooming shop can have - cleaned and sanitize after each appointment

Was glad to find them when we moved to the area from Raleigh. Pleased by the initial consultation…read morewith Brittany- very thorough and she took the opportunity to put the dog at ease. The facility itself is clean and parking is plentiful in front on the street. The pickup is fairly prompt- no shampooing and then waiting for the actual grooming to begin. The haircut was perfect. Recommend unconditionally.

Very expensive to begin with in addition to an automatic 3.9% credit card fee makes me unlikely to…read morereturn. The cut was good. Fine, overall no complaints really, but at it's just way too expensive. We moved recently and our last location was just as good of quality but about 30% less expensive. $80 for dogs less than 15 lbs and $110 for a less than 20 lb doodle. Plus automatic 3.9% plus tip? Too expensive just for dog grooming imo.

I don't even know where to begin. Audrey's has always been outstanding for our 4yo dog the last…read morethree years, but the compassion and generosity they have shown to my family over the last six weeks is amazing. My husband passed away unexpectedly from a brain aneurysm in June 2023, and I have needed extra help with our dog. Brinkley was my husband's BFF and likewise. Audrey's and another local doggie daycare have loved on him and our family so much. Our future and every day is so unpredictable right now, but I know that I can count on Audrey's to provide reliable, transparent, consistent, and loving care to our dog. We use them for daycare, boarding, grooming, and training. Any time we've had the most minuscule issue (not recently) they always listened and addressed it. I trust and love this local family business.

The staff at this location are very professional. Love the attention they gave to our little…read moreMaltese. Thank you for being friendly and professional.

We went in right before the holidays and my mother bought me grooming (baths and descending) as a…read moregift for my three dogs - Hugo the owner seemed so nice at first so we were exciting being new to the area to find a dog groomer we liked. Well it went downhill from there. First red flag was a cancellation last minute - I get it we all get sick but same day was a little late. Then they were so rude when we did pick ups and drop offs. Because of this cancellation we had to go at three different times for each dog - no problem we don't live far but it was a rude welcoming from the owner each time. Then our last visit with our older golden retriever who I told specifically not to cut and was prone to ear infections so keep her head dry - they couldn't dry her head AND she was cut - not well and super choppy. Then they wanted to charge me for cutting her - "he has to pay his employee for the cut" even though he was told she was not to be cut. I'm upset with how the work was and how we were treated. So disappointed- usually don't write bad reviews but be warned and stay away. Plus spent a ton of money - they should have wanted to keep the customer.

Poodle People look out for each other: I hate to be "that guy" but I can't just let it go. We have…read more4 Toy Poodles. They are all brother and sister. Initially we had 2, and got 2 more from the breeder in Virginia for my mom when she was getting treated for Cancer because they comforted her. When she passed in 2020, we took them back because they are a lot for my Dad as he travels a lot. For the last 5 years we got them groomed at Top Notch Pet Spa. The price was pretty standard. Around $200-250 for all 4. When Top Notch changed management and the groomers went to different places we had to find alternative arrangements. We tried different groomers but ultimately tracked down the ladies that had been doing our poodles since 2018. Now, I spoke to the manager at Earthwise in Downtown Wake Forest. I told him we would give them a try but he couldn't get us on the schedule for a couple weeks. $288 ($72 each was the price we agreed upon. It was a bit higher than we had paid but we thought since it was one of the groomers that was familiar with our dogs (& we didn't have to drive all the way to Fuqua Varina) it would be ok. When I go to pick up the dogs he says the total will be $390! Talk about a bait and switch. The reason they gave us was the dogs had "extra matting (knotted hair)". But we didn't receive a heads up call, an ask to approve the extra cost - nothing. This was our first, and last time at this place. It's really disappointing too because after 5 years this is the most we have ever paid for grooming. The same dogs. Same groomers. Different pet salon. Warning to all Poodle/Dog owners out there. Not everyone wants your business or cares about customer service. Earthwise in Wake Forest did us dirty!