I used the PetSmart hotel and everything went well, from the moment I checked him in to the moment…read moreI checked him out. I would call everyday and they always gave me good news. They are so sweet, professional and respectful at what they do. I received all charges upfront and also an extra for grooming, which I loved cause that way I knew how much to pay. I picked him up early and he was clean and smelled so good even looked a little chunkier. I will definitely be using them again. Thank you to the Hispanic girl that took care of us to check in and out.

Love they way they care for my babygirl. The grooming service is top tier and Phashion is always…read morehappy when they are done. She enjoys her spa days!

I always shop Petsmart for all my dogs needs and things she doesn't need but gets because she is…read moreawesome. Over the years of patronizing this store I've never had a bad experience with anyone working there or the products they sell. Everybody is all smiles (who couldn't when dogs walk in to shop all day), and very knowledgeable of the products they sell. The prices don't seem to outrages to me but I don't have a lot of other pets stores to compare too. Petsmart is all I've known since I was a whipper snapper. Recently I went to have my doggos insanely crazy raptor nails trimmed up. Backstory: I adopted her in 2013 and was advertised as a puppy. She looks like one, but she sure wasn't a pup. No matter, this doggo was in rough shape. She needed me (in the end I needed her more). The fur around her neck was sparse and her skin was kinda nasty from what I was told is mange. She was found in a forest I'm told and had gotten into what not but thats all I know. Over the year I was able to fix everything myself: Her neck has a thick coat of fur, her once rough nasty ears with crusty edges now are fully recovered and feel like silk. Her nails however, were still super long, sharp, and considered weapons. She would scratch people on accident just trying to give them love. Her favorite game is to pull your mouth open with her paws and try to french kiss. Obviously no thanks doggo-- and secondly I'd go to work daily looking like I was attacked by a woman's nails up and down my face. I'd get her nails trimmed and they were still long. My luck however came today when my normal raptor blade sharpener place decided to not update their hours online. Annoyed, I decided to give Petsmart a try. Its about $10 for a clipping, but it was worth every penny. My doggo is REALLY sensitive to any sort of discomfort or slight pain; especially touching her nails. Heather was absolutely amazing with my doggo and used a dremel tool to get the job done. As expected, Doggo wasn't enjoying it and Heather allowed her to take a break and walk around a bit to calm down so part two of the operation was a lot easier. Her nails have never been that short ever before. She hasn't scratched me yet, and shes silent walking on the floor. I wish I would have tried a different groomer before. I was told her quick was unusually long. Heather got those raptor claws looking like doggo nails again. Doggo seems much happier and less sensitive around her nails now. I am just happy because my doggo is more comfortable and less dangerous to her loved ones and fan base. Thank you AGAIN Heather and Petsmart. You have earned all the money I spend on my pets material, living, and grooming needs.

Came to this location with intentions to adopt a cat. When I ask the woman playing with the fish to…read moresee the cats she came back with ...."well the thing is there's only two of us here me and a cashier and we do adoptions at 1 o'clock. ". (It was 12:50) . I'm thinking a better response would've been. I'll be with you in a minute , but someone came up to her and they were talking so I waited around .....four minutes to 1 and still no acknowledgment and still talking. apparently too busy to help the animals get adopted but not to busy to talk. South suburban put the animals there to get them exposure , they are wasting their time . I won't be buying any of my animal needs here. being that petty to make someone wait .?? Besides myself I saw no other customers in the store.

Always super nice! I take my dog to get his nails trimmed and everything here. Sam is amazing!read more

**Horrible experience, stay away.** I just moved to the area and was looking for a new groomer for…read moreour 2 dogs, a Bernadoodle and a Shih Tzu mix. Melissa did a terrible job on our Bernadoodle. When I dropped him off, she mentioned he might need a close cut on the face. However, when I picked him up, he was shaved all the way down, including his tail--he looked like an Irish Wolfhound. My kids were almost in tears when they saw him. When I questioned Melissa, she claimed he was matted and had to be shaved but showed no empathy. "It had to get done." Both our dogs get groomed every six weeks, and we brush them weekly. She should have called me to discuss the situation. On the other hand, Samatha did a great job on our Shih Tzu. I will never return to this location.

They do an amazing job with my dog and cats. Been going…read morethere a long time. Wendy is awesome, An will help you out with whatever u want.

Easy to get an appointment and they do a great job with the grooming. My doodles always look great…read moreafterwards!

I don't have enough good things to say about this place! I have the most timid golden retriever…read morewhen it comes to going to the groomer and vet. I would practically have to pick her up out of the car and it would sometimes take me over 10 minutes to convince her it was okay. But here, she can't wait to hop out of the car and run right inside to see all of her friends and get her bath. Not to mention, I find the pricing extremely reasonable. I would highly, highly recommend giving them a shot! You won't regret it.

From the owner: Our dog spa specializes in working with senior and difficult dogs. Our staff is very gentle and…read morepatient and has had success with dogs that have had negative experiences with grooming in their past.

do not go here beware. Bridgett injured my dogs ears and refused to pay for the surgery. i also…read morefound out she dissolved her business in 2012 and is still accepting clients. this happened on July 14th and it is no August 12th 2024 he still has now hair wear she injured him!

My 3 dogs went crazy for their treats and ram horns. All natural which is a plus! Definitely…read moregetting more!

Zero stars actually. DO NOT ORDER FROM THIS COMPANY!!! When I ordered a larger order online for…read morexmas gifts for dogs in my life, the site stated that I'd receive an email. No email ever came. Six or seven days past with no contact. I reached out to the store but my call was instantly cleared and a text came through almost immediately. I typed out that my order was missing, the total and when the money had cleared my account. I sent a screenshot of the order number, No response. Nothing. So I tried to call again. Sent to voicemail twice more. Do not lose your money to this store. They will steal it. Update: They made a google review reply and it has false information. I did not ever get an email and zero text response until almost 6 pm that day. All businesses should have a working phone most, if not all, of the time. I don't have any social media so I didn't have any idea of any issues they were having regarding online orders. No one should have to use social media for updates regarding their orders when they ordered from the website. I stand by my review. This business is run terribly. I will continue to pursue action against this business for their horrible business practices. I also am now terribly concerned after reading the review about the dog that got so horribly sick after eating this companies products. Scary. If they refuse to refund my money after ignoring my calls and texts then I will pursue legal action as well. This was not my fault. Their faulty electronics should never be the customers fault. The fact that they couldn't even respond when asked about the order says everything. They didn't do anything until I posted a review. No apology, No compensation. No rush on the order to make up their mistake. Nothing.

What an awesome job they did with our puppy!! She came home the same way we left her loving and…read moresweet

Couldn't be more pleased with this facility. It is super clean, and our go-to for boarding and even…read moredaycare. Their schedule allows for ample playtime with breaks for resting, and outdoor potty breaks! The staff is wonderful, and our dog loves going there to see his friends! Definitely recommend!