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    PetSmart

    2.5 (60 reviews)
    Open 7:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Ariel W.

    Love love love this place! I've been working in the PetsHotel for almost 3 years. PetSmart has the best selection of pet products for dogs, cats, fish, birds, and small animals. The staff are always so friendly and helpful. Doggie day camp and individual play times are lots of fun for the dogs! Plenty of pets and treats to go around! The people in the PetsHotel are so kind and positive. The best place to work, and to be a pet parent at.

    Stained matted fur
    Kenya M.

    This was my first time leaving my 4 month old ShihTzu at the PetsHotel while I travel for work. I am very particular on who keeps her to ensure they have her best interest at heart. But I am sad to say I failed at doing my research prior to leaving my baby here. My mother picked her up from a two nights stay at the PetsHotel and she reeks of urine and her hind legs are stained from urine and god knows what else. She was supposed to play in doggy daycare each day but the amount of urine permitting the air tells me differently. The staff was very pleasant and eager to take in my baby but their service during her stay does not equal out. Her tail is urine stained and she's matted. I brush her daily because her shitzu fur needs special attention. I will not be sending my baby to this PetsHotel ever again. Be careful with this place.

    2 tuxedo cats in cat tree.

    I went in to get a big white cat tree for a little less than $100, it was on sale online. This was after the nonsense the Burbank petsmart put me through, so I have a credit card and the receipt for the same product, hoping it won't be faulty this time. I went up to an employee named Julian, showed him the price for the product online and told him the whole story from what happened last time. Long story short, the product was dysfunctional, it was the last one they had in stock with no extra supplies and they refused to call nearby locations to see if they have them elsewhere, so I had to do the legwork. Despite the blatant price difference on the card/receipt, he gave me the tree without having to pay a cent more, not even sales tax! I was expecting something about store policy or following protocol or some such nonsense, but Julian did me a major solid and genuinely made my day! I didn't get screwed out of my money and the tree works just fine, so I'm a happy guy!

    Our baby was a little nervous at 1st!

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I used the PetSmart hotel and everything went well, from the moment I checked him in to the moment I checked him out.

    Mentioned in 2 reviews

    Read more highlights

    The Canine's Voice

    The Canine's Voice

    (72 reviews)

    Sabrielle and her staff truly understand and care about dogs. I have a very special little dog who…read moreneeds a lot of training and attention to help overcome her behavioral challenges and they not only understood what to do immediately, we've been making steady progress since we first met everyone. The convenient Wheaton location of the facility is great for daycare and they also allow for half-day daycare too. Very flexible scheduling. When I pick my dog up, I can tell that she's received personalized attention from the staff and that she has been well cared for. Often she's been able to work one-on-one with a staff member for nearly all of her half-day session. We also attend the group classes which are incredibly unique and let my dog build up practice interacting with other dogs in a way that reinforce new, good behaviors. My neighbors are thrilled with the progress almost as much as I am - my dog no longer automatically barks at everyone outside now and is able to make new friends. The in home training we did originally was incredibly valuable to get us started on the right foot. We need to do that again very soon! Is it the least expensive daycare and/or training in the area? No. But it is ABSOLUTELY worth it. When I leave my dog in the care of The Canine's Voice I know that she's going to be safe, loved, and will learn a few things while she's there. The classes are incredibly valuable too. The results speak for themselves.

    We've only ever rescued older herding dogs, so we decided to get a 10-11mo…read more.. Sabrielle helped us greatly in the process giving us tools to tame the little maniac. She had plenty of tips and techniques and it was nice having her visit the home for the sessions to see how he is in that environment. After several mixed purpose sessions I feel like we're on the path to success, maybe. We hope .

    Midwest Animal Hospital - On our way home from surgery

    Midwest Animal Hospital

    (283 reviews)

    We sadly had to put our dog down on February 4th. The team members who were absolutely phenomenal…read morestaff Alexa who works mainly behind the counters. However for my migraine alert dog passing she gave us a huge hug! Then for our last fur dogs passing who we had to put down on February 4th, she held our dog genuinely and lovingly, she provided soft treat snack for her if she wanted it. She refused it at first but she gladly took it. Current doctors who we tried to routinely see if available Dr Straight. She has a beautiful soul and a love for animals! She is patient and kind. She saw our furbaby and worked hands on with our baby till the end. There was another Doctor who we absolutely love. She was gentle and genuine. She was supportive! We added her to our dog list of doctors because she had a ton of knowledge on senior dogs. While she did not put her down, she still came to say her goodbye. Katelyn a groomer there worked along side of our dog. We did let the front staff know if they wanted to tell Katelyn before we put her down that she was welcome to come back. She did come back to say her goodbye to Cocoa when she did not have too. She is a fantastic groomer!!! She takes solid notes. Sofia was a beautiful soul too and we appreciated her. She very sensitive towards the situation. We did ask for clippings of our dogs fur and we never got that from them. So if this is something you want from your dog please do it on your own terms or have a trusted neighbor assist you if you can't. I was planning on turning it into a necklace but never got it. When we picked up our dogs ashes. Staff were sad. One staff she was very kind but she firmly told my husband he was a good Dad. She did not say anything to me on that matter which hurt because while I was not there mostly for the vet appointments. She did not know the work that I did at home or if I attended by phone. So that rubbed me the wrong place. When Katelyn was gone on maternity leave. They had a brand new groomer. She was crappy. She injured our dogs ear. Our dog had to receive vet care. They should have credited full amount back to us but they only gave us partial. That is not substantial when a newbie injures your dogs ear.

    I took my cat to Midwest for the first time and we saw Dr. Lukas. I was very impressed with her…read moreclient and patient skills. She was very gentle in handling my cat, who had a leg issue, and was thorough when examining here. Dr. Lukas was interested in hearing all of my questions and she answered them fully. All of the staff I encountered was very kind and treated my cat with kindness and consideration. Truly a five star experience. We'll be back!

    PetSmart - groomer - Updated May 2026

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