An appointment at 9am for two small dogs can't justify arriving at the approximate time of pickup…read moreat 2pm, only to wait an additional 2 hours for my second dog. The owner went on to say, she wasn't able to shave his belly. Realized one on the dogs had a limp on his front left paw, along with their dark nails were not cut. What 'professional' groomer doesn't realize the quick on dark nails? In my haste to leave, given the amount of wasted time and the exhorbent cost of $160.00 - I need my azz kicked! NEVER, NEVER, AGAIN WILL I ENTERTAIN THE THOUGHT OF BRINGING MY DOGS THERE! This unfortunate nonsense grooming took place early March 2026; however, it's been weighing on my conscience. Beware after their show of kindness, end game can be disappointing !​

Extremely disappointed. I had a confirmed grooming appointment--called several times, no answer…read more Drove to the location and still no one was there. No call back, no explanation, nothing. I work nights and arranged (and PAID) for someone to help pick my dog up since I knew I might oversleep. The lack of communication, answer, or courtesy is unacceptable. If appointments can't be honored, at least let customers know. This was a huge inconvenience and very unprofessional.

I had to have my cat of some 19 years put to sleep . I cant express my gratitude for the compassion…read moreand empathy the clinic provided. They went above and beyond what I would consider normal. I have had experiences with multiple veterinarian clinics as at one time I had 4 cats; now I have only 1 ; Most of the other clinics were unprofessional;; over charged me and misdiagnosed my animals as well as selling me prescriptions that were way over priced. The Lansing clinic was the only veterinarian clinic that I felt was honest and upfront and provided need services. Thankyou Lansing Vets for all your help!

Dr. Nava is awesome, very knowledgeable. Nia and the rest of the staff is also GREAT! We've been…read morehere 2 years now and they are awesome to our pets and very patient with all animals even the "aggressive breeds"

this lady came to my house did my dogs I wasn't aware of the price, but she was very understanding…read more I didn't have all the phones. I told her please allow me a couple days to come up with the rest. She contact me two weeks later, but she gave me more timeand I sent her her payment. I would definitely recommend her to anyone. She's a great person.

I have used Clean Paws a few time's. The service is always excellent. Michelle is so kind and…read moregentle with my pets and I really appreciate that. The convenience of having Clean Paws come and service my pets while I can take care of other things at home is priceless . I'm so glad that the Clean Paws service is available to me for my pets. She does an excellent job with the grooming.

Valerie is communicative (to you and your pet), patient, and so sweet. We've been all over the…read morecounty and turned away because our dog is anxious and aggressive due to that. Big thank you to Valerie for getting the job done! She looks sooo much better!

Valerie has been nothing short of amazing with our English Bulldog, Bentley. He is 6 years old and…read morewould get such anxiety being boarded at a facility. Thankfully we were introduced through family to Tri-Vitalize and our world has been changed so positively! Now Mom and Dad can go out of town knowing that our baby is in amazing hands. Valerie gained Bentley's trust (not easy to do) and has been so wonderful to him. Whether we're staying downtown overnight or traveling out of the country for more than a week, we can count on our boy being in good hands and receiving regular updates, pictures, and even videos saying how he misses us! Valerie will even offer massage or acupressure when she sees he is feeling uncertain about this change in his daily routine. We are forever grateful for Valerie and cannot recommend her services enough!

I absolutely love this place, I bring both of my boys here for services. It started because it was…read morehard finding a groomer who was open certain days and hours out of the week. A couple years later we are still here, just like family. I can leave my boys and have no worries, they will be in good hands. Lauren goes above and beyond as well as her staff. I appreciate them all.

DO NOT GO HERE BETTER OFF AT PETCO!!! They tired charging me an extra $70. I usually receive a text…read morethat tells me that additional services need to be added to her appointment if need be ex: preshave or dematting. I never received a text this time saying she needs anything additional added to her service so I assumed she was good. They then sent me a text saying that I owed $125 When I got there. Upon arriving I expressed to the receptionist that I was confused on why I was being charged this amount and she expressed that all they charged me for 2 dematting services. I expressed to her that I never received a text and I usually receive a text if there's going to be an additional service added. Then the receptionist proceeds to be rude and tells me she doesn't have anything to do with me not receiving the text. But I find it so weird that I never received a text saying that this is being added to our service but they sent me a text telling me that she was done and this is how much I owe. She proceeds to then call the owner because I was not paying 70 extra dollars and the owner says "oh I'm not going to argue with her" when no one was I was just trying to get an understanding. Then the receptionist jumps back into the conversation and says "well you did show us a reference picture and usually if you show us a reference picture, we do whatever we have to do to get to that reference picture regardless of services need to be added to get the dog to look like the picture. I asked her why wasn't that stated when I got there and dropped my dog off to begin with and she tells me well, I thought it was common sense. Why the fuck would that be common sense to me wouldn't it be common sense to express to the customer what they could possibly be paying. THEY ALL SLOW IN THERE AND MY DOG DON'T EVEN LOOK LIKE THE PICTURE I SHOWED THEM. SO WHY WOULD I PAY YALL ANYWAY AND SHE DOESN'T LOOK LIKE THE PICTURE???? LAST TIME SUPPORTING BLACK BUSINESSES I SWEAR.

We love taking our dog to One Dog at a Time. Everyone is so kind and it is easy to get a last…read moreminute appointment. I feel very comfortable taking her here and she always looks great when I pick her up.

we love this place! We drive from Crown Point every 6-8weeks just to have Penny groomed here :-)…read more she loves it and so we! highly recommend!

Been living close to this place for about a yr & decided to give them a try, called and booked an…read moreappointment, which i would suggest there always booked up which is a good sign waited about 3 weeks and im happy with the cut and how they treated him he came out happy and smelling fresh ill def be returning!

Just picked my dog up after being there three days and he was covered in his own feces. The manager…read moreoffered a $50 credit towards my next visit as if I would take him back there and her response to me was so we're supposed to take the blame for your dog having diarrhea?

The employees are very helpful and also I like the fact after you buy so many bags of dog food,…read moreyou get one free and they also have free samples every day, which is very much appreciated

A nice local place to get pet food, bird seed, and other items for pets or animals. They have lots…read moreof options and choices to make. Prices are fair maybe a little higher than the big box stores but it is still a great place to pick up items. The people that work there are always friendly and offer help to carry items out to your car. I will continue to support this local business.

I wish I could give this place zero stars. I am deeply hurt with the outcome of this place…read more Yesterday I brought my dog in for surgery and they let him go right after the surgery knowing the stress that would be put on his body from moving that much and I was very surprised because they didn't want to have him stay vernight to watch and see how he's doing and the same night my dog passed. The surgery was 2200 and I don't think we should've paid for that especially since my dog passed from complications after his surgery.

I have a dog with IVDD who they misdiagnosed initially despite me telling them I thought it was…read moreIVDD and had to bring him back twice. I'm frustrated because it does seem like all this place cares about is money. It's expensive AS HELL and not very customer service oriented.