AMAZING Customer Service!!! I ordered a side-view mirror for my F150. Received the next day!!! However, I ordered the wrong one. K2 (Natalie) arranged for a pre-paid return shipping label, this despite the listing clearly stating buyer pays return shipping costs. read more

Bad customer service, I requested to return a part because it was not as they advertised. They refused to provide a shipping return label. Ended up having to dispute charges through credit card company. What a hassle and waste of time. All due to misrepresenting, false advertising. Do not purchase from K-2 Motor.​ read more

Attempted to purchase lights on Dec 13,2024. They were expected Dec 18, 2024. The only tracking info that I received was that a label was created. Here it is Dec 24 no item. I Initially started a case with EBay. The customer advised to close the pending case and they would reship the product. K2 motors is a joke. Horrible customer service. Don't do business with them read more

Worst purchase and experience. sold me a faulty product, I lost hundreds of dollars in instal as well as paying a technician to pull all the wiring out as they demanded the product back for a refund or replacement then gave me a list of tasks to do by end of day to even get my refund of the part only and are making me pay to ship it back. doubt I'll see a refund but they will be served with my technicians bill. read more

Will NEVER buy from them again. Purchased a set of tail lights for a dodge ram off ebay from them not even a year ago. I'm already having issues with 1 of the lights not working. Tried messaging them on ebay but couldn't. Either I blocked them or they blocked me for some reason. These lights obviously don't last long and mad they were a waste of money. F this seller/company.​​ read more

Do Not order from K2Motors. It is Tuesday, March 10th and I have not received my 2 packages which had a guaranteed Delivery of March 6th. I took today off of work to take car in to have lights installed, my rear taillight is broken and has to be fixed. K2Motors CSR in 6 emails back and forth from March 7th said my packages would be put on "Hold for Pickup" and I could get this morning. I might get packages tomorrow...and I lost a day of work. K2Motors Phone CSR offered no assistance this morning, just an abrupt SORRY. read more

K2 Motor - Do Not order from K2Motors. It is Tuesday, March 10th and I have not received my 2 packages which had a guaranteed Delivery of March 6th. - Auto Parts & Supplies Near Me - Walnut, California

Purchased a set of headlights from them and were installed by my mechanic. They did not work properly and seemed to have an electronic problem. Called this company and informed of the issue, had to jump through a few hoops but finally they sent a replacement set. Again had the same mechanic install the replacement set and within 5 minutes the lens started to melt and bubble. Call them back and they said yes sounds like a defect and to send photos and description of issue. Then they refused to replace a clearly defective product and no refund. Do not purchase headlights from this company they are selling poor products and do not stand by their customers. Out $300 plus dollars and no working headlights. read more

This company is garbage! I purchased some retro headlights and taillights from this company. The taillights were okay, but the headlights were a disaster! The housing for the projector were assembled poorly! These projectors were mounted sideways! I had to come out of pocket to have them professionally fixed and mounted correctly! Had to pull the whole lens cover off of the housing to properly angle them straight! As is there is no adjustment for these! Customer service is crap! They asked me to revise my bad review for them and that they would reimburse me the price for the headlights. Well I went ahead and did so thinking they would honor their word. Boy was I wrong! I was bamboozled! This company and their cheap products aren't worth your hard earned money or your time. K2motors is straight garbage!! read more

K2 Motor - These are the crappy lights I purchased! - Auto Parts & Supplies Near Me - Walnut, California

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I'm still trying to figure out if this is the manufacturer or a reseller of Chinese made junk! Bought $500 worth of LED tail lights and projector headlights here a few days ago.. Been nothing short of a nightmare with the product itself and the lack of response from these people Product Seems well built until you start the install. Then you shortly find out wiring is too short by about 2" for C LED in headlamps to connect to parking lamps without putting undue stress on the connections, the two prong connectors on wires for headlamp bulbs are absolute junk. Had to cut the connectors off and drive to autozone for replacement headlight connectors to connect to factory harness. Taillights, well, they installed perfectly and blinked normally for about 10 minutes. Now I have the dreaded hyper-flashing issue and their support team is absolutely useless. Takes them minimum of 24 hours to respond to you via email, then the next response is at least that long as well, no one ever answers the phones. This has been going on for 5 days now!! First they told me they can't send replacement resistors because they're embedded in the circuit board to which I respond to them with a pic of the actual resistor it came with that requires to be mounted and then plugged into connector on lamp assembly. Now no response again some 24+ hours later, going on day 6! My advice, don't buy from these people. HORRIBLE AT BEST!!! read more

Very poor customer service in my opinion. I asked them about a certain led lighting item on the overall size. Their reply was, since they drop ship this item & don't actually have it in stock, they couldn't provide this information to me. I get it, many companies like this want you to think they have all these parts available for "Joe The Customers" when they drop ship from their supplies, my issue is, Exactly how hard would it had been for them to email their supplier on the size in question I was wishing to purchase from them, wait for a reply, and then provide to me. That's Poor Service...... read more

Updating my review after many months. I spoke to a gentlemen name Henry who picked up the phone surprisingly. He confirmed with his staff that all 4 tires were returned and is providing full refund. It took over 6 months but I'm happy to say this is now resolved. read more

I purchased some headlights for my 2005 Ford F150 on Ebay from K2Motor. The guarantee is for 6 months. I got mine for a christmas gift late last . I put them on in March. One of the headlights was water all over the inside before it had 6 months of being in service. I contacted K2motor, to get a replacement at no charge, but they would not do it, because it was purchased 9 months ago, even though the headlight did not have 6 months usage. I asked for a discount to replace the defective one, but they do not sell individual lights. The bottom line is their quality is terrible and they do not stand by their product. They sell junk, and I suspect these headlights are made overseas. So please don't waste your hard earned dollars with K2motor. K Kleman read more

I purchased a Grille for my Pick up truck from Ebay thru K2 Motor. This Grille was damaged in shipping due to them not packing it. It was simply in the box, taken off of the boat from China. Shipped to me. I have 11 emails, 3 phone conversations and still no return or refund. These people are masters at the return game and Buyer beware if you have to return an item. The customer service is an atrocity, the products are inferior. I tried to deal with them outside of ebay to resolve my issue. I ended up contacting ebay to open up a claim.The amount of hours that I have invested in this is just ridiculous. Darren Oliverio read more

This company sold me headlights that only lasted 2 weeks now my left side day time running light is not work and most important of all my turning signal is inoperative as well making it a unsafe scenario. called customer service to speak to a manager and was giving the run around clearly they have unsatisfactory customer service your selling untested headlights with only 90 day warranty I cannot take the risk after working 2 weeks I requested a refund and pickup by there shipper because I have to pay to remove and install factory back on what a huge waste of time. read more

Cassandra with customer service is absolutely awesome! I had an issue with my work where I had to leave the state before my order arrived. She was so helpful coordinating with UPS to get my order rerouted. Im so happy with how this was handled and will work with them again!!!! read more

Perfect service!! Very nice staff, execellent product . Great delivery time also. This company is great all around. I highly recommend them

Purchase BMW e38 tail lights less than a year ago that are now clouded up. The car sits all year under a water resistant cover and is never driven in rain. I contacted customer service to inquire about why this has happened and was there anything that they could do? They tell me sorry but you are out of warranty. The product they sold me is junk and now I am left with cloudy tail lights that look terrible. I wouldn't buy anything else from them and advise anybody else to go elsewhere read more

I found an awesome grille for a Honda Civic here. The site made it look cool. They sent the wrong one out. They wouldn't call or email back about the issue. We got ahold of them, and they said we bought it too long ago to return it. Pretty convenient, huh? Good thing it wasn't something expensive, like an exhaust! read more

Shipping was fast! Thats about the only thing I liked. Unfortunately, like everyone else, the part did not fit. Good thing it was only $37 and change. Really sad though because I thought I had a good deal. :,-( read more

I bought a part for my car but it did not fit (despite the description clearly stating it fits my make and model). Calls/emails to customer service were not returned. I am returning my product through ebay and expect a full refund.... Would not recommend. read more

Great customer service and fast shipping! Definitely recommend! They are always very courteous and willing to help !

Ordered a pair of JDM headlights for a client. Got K2 Motor through Ebay. Shipping was fast. Two months in the headlight assembly started to have condensation. Emails sent. Weeks has passed, nothing. Sent out another email. They stated it was shipped out already. A few more days later. Nothing. Emailed again and stated that it was delivered already. Checked cameras, no delivery at "supposedly" delivered in front of the door. Emailed again and told them about it. All I got back is "it was delivered not my problem". Do not order from them! Too much headaches. read more

I ordered a set of Halogen headlamps for me ML320 and got them delivered the next day! The price is unreal considering I looked online for a 1 headlamp it was about $300... I will be looking to K2 for my other upgrade options! read more

K2 Motor - I ordered a set of headlamps for my ML320 from eBay, Wow! ! I will be seeing K2 again for other upgrades for my baby - Auto Parts & Supplies Near Me - Walnut, California

Stop by the warehouse to purchase a rack. Customer service staffs are extremely helpful. Definitely will come back to do business again.

Great service, front desk made everything clear and straight forward, love the headlights

Ordered these headlights from them for my car off amazon.. The lights came and worked for 2 months then the led lights on one side went out and I called them to try to buy replacement lights.. It took an hour just to get a hold of anyone and they said to send a payment through PayPal and they will ship me the lights.. So they took my payment but two weeks later I still don't have the lights, and I also don't have a shipping confirmation and when I try to call them back they put me on hold right away.. Has to be one of the worst companies ever. ***update*** the lights ended up coming a week later, but then a week after that they burnt out on the other side yet again...which led to me to have to call the company yet again and wait on hold for a few hours to order more. I ordered about 5 pairs of replacements so I would never have to deal with them again. Don't purchase anything from this company. Live and learn. read more

My son ordered Louvers for his 2006 mustang. They came in and the brackets did not fit the holes on the Louvers. We sent them back and was sent new ones. The holes on the louvers on the second set were, again, too small. This is not a way to run a business. This company should have checked the holes BEFORE sending out the replacement Louvers. We will never buy from this company again. read more

I wanted some nice headlights for my 2012 Civic! Looked everywhere & I finally found the ones I wanted on Walmart.com by K2 Motor Corp! They were even cheaper than other car websites, which was perfect! Their prices & customer services are amazing! I def recommend them over anything! read more

Bad products and bad customer service. I bought fender flares from these guys because the price was better than everyone else's. I quickly found out why. The flares were warped slightly and the red backing on the adhesive tape was coming off a large portion of the edge trim. I decided to go ahead try and make it work mostly because when I received the first shipment I got 2 front drivers side flares and had to return the kit for a new one so I wanted this to be done. Another bad decision. The adhesive did not hold up well so one of the flares began to peel away from the fender. I just got done speaking to them and won't send me more edge trim. They won't even sell me any. I'm screwed. Leave these people alone. They deserve it. read more

Bought a set of headlights and tail lights for my Dodge Ram truck off of their ebay store. While installing, the cheap plastic mounts broke and the screws were not right size. The lens of headlights started fogging and quickly discolored. The tail light connector on driver side would not secure and the tail light bulbs kept going out. Had to wrap with electrical tape. Let company know but totally worthless POS. Stay away from this company. read more

They sent me the wrong part. I have called twice and told to email and then someone would call me back. I have emailed them 6 times with no response. I just want my money back for the incorrect part they have sent me. read more

I placed a order and paid for UPS select. I am suppose to get it this Friday 12-14-18. Now I will get it on Monday 12-17. What was the point placing the order on 12-11? Its like my order sat there for over 24 hours since I placed it at 1120 am their local time. I will shop else where read more

Came to the warehouse and was immediately helped. Great customer service and will definitely do business here again.

Fast and reliable very friendly good customer service price is not bad and shipping is fast

I've done business with this company before and rarely have issues with the product, however, my most recent order had defective led's. This it the only reason for the 4star and not perfect rating. Their customer service team helped make the mistake right without any headaches. read more

I ordered some headlights for my Mazda 3 and the high beam projector motor is going out and has nothing to do with what I have done with them. The company won't take responsibility for putting weak motors in the headlights and I've only had them for 7 months. Honestly worst customer service. I was told on the phone I was getting a one time exception but when a representative emailed me told me that the warranty went out and was willing to give me a discount. Like I'm going to order from them again. I DO NOT recommend getting anything from this company. Spec-d is a much better company they have the same products. read more

Selling crap. Headlights for F150. Within a couple months of installation (at an auto shop) one LED went out. Emailed them and only 90 day warranty i had to wait for appointment for installation so i was out of warranty. Now a year after purchase the drivers side is fogged up and has condensation on inside. Product is very poor quality. DO NOT BUY FROM THESE GUYS read more

I ordered 4 tires on line,they only shipped 1. They keep jerking me around on the return. Ended up buying my tires locally. slow shipping and poor service after the sale. Learned my lesson. Buy from someone you trust and pay a little more. read more

Very friendly! Great customer service! Will do business again! Thank you k2! First time here and it only took 30 minutes to prep my exhaust and very professional! read more

Worst customer service I have ever experienced. Ordered a part that was supposed to be shipped next day air. 2 days later they had yet to ship the product. Continued calls and emails to their office have yet to be answered. Pretty sure this site is a SCAM! read more