First time here, and had a horrible experience with the staff at the register and the manager. I wanted to come here for my birthday and my free birthday race. I called early to check on the availability, and according to the staff on the phone (and also on their website), as a first timer you can come in, register, buy membership, and get your one free birthday race. So here I am driving 30 min to come here, the staff first told me to go register and pay for the membership, then told me that I can't actually get the free race until after a few days....i asked for the manager and the manager told me that whoever told us on the phone is lying, and then finally agreed that if I purchase at least one race then I can get my birthday race as a compensation. The nightmare is not over yet, now the manager left me with the horrible front staff again. Before I go ahead and make my purchase I asked how long will I need to wait for my race, she told me she will tell me after I make my purchase. After I paid she then told me that I'll need to wait 1 hour 40 minutes for my one race. Like wtf? I felt so manipulated first for registering and paying for my membership before knowing about their "wait a few days to get birthday race" rule, then I had to pay before I was told that I have to wait close to 2 hrs. This is unacceptable both from the perspective of their company policy and their staff attitude. Yes, the whole time the front staff is giving me an attitude. P.s. for reference I visited on 4/30/2023 around 6:30pm read more

The crappy reviews are well deserved. Don't get me wrong. They have a few good employees, but once the crowd starts rolling in, all bets are off. Manners and professionalism disappear. read more

Hi, we'll start with the positives. We booked my daughter's 13th birthday party here. She had started at a new middle school, and these were her new friends. The kids enjoyed the races, but there was NO FOOD OR DRINKS for teens, and it was super embarrassing for our family. The room that we had reserved was double booked, but thankfully we decorated the table in a center area and brought our own hors d'oeuvres. They were also over booked on the food orders. We bought all of the real party food from the venue. The food came out after the party was over. We kept waiting for the food, and kids started going home, so we didn't even get to cut the cake. When the food finally came, it was disgusting. We had to throw it away because it was not edible, sad soggy chicken tenders. The staff let us get an extra race, which was very fun (though it was late and we were tired). Here's the takeaway: The racing is fun, but I do think they throttle your speed. Bring your own decorations and use the tables in the shared space. Pay whatever extra to bring in outside food, then you should be able to have the party that you were hoping for. The races are double booked so build in flexibility to eat first or race first to adjust to the chaos of the day. read more

The BEST KART INDOOR RACING LOCATION EVER!! This facility was packed with fun activities to do with your family and children friendly. Very nice and detailed beautifully to give that true race car driver feeling. It felt like I was at a real race car arena!! It was the best presentation of entertainment I've ever seen. We loved the arcade section, the well-lit signs, seating area, designs throughout the facility, cleanliness of the restrooms and MORE! The gear that you need to wear before safely driving, is given to you. A face-mask protecter, along with a nice design helmet. These are required to wear, for safely is top priority. Height required is at 48in and there's no getting a pass on that. You MUST meet the height requirement, or you will not be able to drive. It's a one-seater only. Make sure that you have experience with driving a kart with smaller groups so that you won't be in fear of the other drivers, because after all it is a SPEED RACER. You will be driving around curves and turns but you MUST BE SAFE! This isn't a bumper car racer, that'll lead to extreme danger if these precautions aren't taken seriously. Other than that, if you don't drive you can enjoy the food, the views, the arcade room (which is HUGE!), and plentiful great tunes that are playing through the speakers. All-in-all this is the best place to go with friends, family, your children, plan a party or thran event. It's well worth every penny. Customer services and hosts were beyond professional, helpful, and assertive. Top tier respectful representatives here. This place is a MUST GO! THUMBS UP! read more

K1 Speed Burbank - Go Karts Near Me - Burbank, California

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The staff at the registers were nice but staff on track was not. Particularly the staff member who was waving the flag that evening. I didn't catch the guys name but it was my first time ever going go karting and I was confused as to how to drive and use the vehicles and that was probably on me for not knowing. I didn't know where the pedals were and he kept yelling at me to go which you can argue isn't the worst thing. That wasn't the bothersome moment though what did bother me was that he continued to shoot angry glances at me even after I had left the track. To the point where even my friends noticed that he was angry at me. It was seriously an uncomfortable evening. Edit: reading the reviews it seems I'm not the only one who had a problem with this staff member... read more

Horrific experience. PLEASE PLEASE DO NOT take your children here. My son has been limping for days. Monday afternoon I decided to take my kids go karting and found K1 in Burbank. The place was big, clean and no one was there. I thought score! My kids can ride a few times and leave without waiting in massive lines. During their junior race (my two boys 9 and 7) and one other kid joined my two boys collided and my younger sons go kart did not hit the kart and bounce back like a normal go kart. It literally FLEW on top of my older son! My older son was now under my younger sons gokart screaming. I plunged over tha gate screaming and the worker removed the gokart off of my son who is now holding his knee and screaming. After removing my son from the kart he limped back to the seating area which one gentleman came and said "he's okay" excuse me!? Your un maintained go kart literally flew off the floor and came on top of my 9 year old! He offered an ice pack and that was it. And asked if we are done racing. Complete neglect! Both my boys said that the breaks were NOT working. Both. The other random kids mom yelled for his son to stop cause of the accident and he also said mom the break isn't working. These karts have not been maintained. Recent reviews are also stating this! My sons knees is complete bruised and scrapped. He is limping and now we are waiting for X-rays. Legal actions will be taken. read more

K1 Speed Burbank - Go Karts Near Me - Burbank, California

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Way better when it was Racers Edge. They never lied about wait times. When asked about how long until we get to actually race, my group was told it'll take no more than 30 minutes for the first race and 20 minutes for the second. We ended up waiting over an hour for the first race. Main issue is they purposely lie about wait times so you grab more races only to have to wait hours. No refunds either. Bring back racers edge. read more

terrible service wasting food and bad customer service would not recommend ever bad expericnr

If we could give this place a zero star rating that wouldn't be enough for what we had to deal with tonight. We had a reservation for a private birthday party for my son that was booked over a month ago. The communication with the sales department was great up until we gave our 50% deposit. Leading up to tonight's reservation I had little to zero communication regardless of the number of times I emailed and called Laura Cervantes in Group Sales (Corporate). Our reservation was set for today, December 17th from 4pm-7:30pm. We arrived at 4pm to prep for our first race at 4:30pm, they ran late but that was totally ok as we know things can get backed a little. Everything was going smoothly until we finished our last race and suddenly one of their workers came up to us five minutes before 6pm telling us we had to leave by 6pm because they now had a private booking with a famous entertainer taking over the whole race track/arena. No one notified us when we checked in or throughout the races. Our group of kids were still waiting to eat and sing happy birthday, etc. She allows us to stay and eat but there was no food ready to be served until we asked them to bring it out several times. When they did bring out the food it was cold. We had requested additional food when we confirmed our reservation again earlier in the week--that too was not provided. They rushed us out, refuse to let us stay for the time we had paid for, but also refused to refund us and according to them they could only discount $10 per kid. Soon after they called Burbank PD claiming we were refusing to leave and claimed we were trespassing onto their property--the audacity! This isn't about a refund but the poor and disgusting customer service, greed, and the complete disregard for a contract that was agreed upon and paid for. This entertainer/rapper showed up with his entourage smoking weed, drugs walking freely while 11yr and 12yr olds were trying to just have a great time celebrating our son's birthday. Our son's birthday was ruin and their GM Joseph Wardrapper didn't give a damn about any of it. His own employees there tonight said he was awful and they couldn't stand him. Clearly the GM was responsible for the double booking tonight disregarding our reservation, poor communication, his own greed, and lack of professionalism by everyone present tonight. Please don't waste your time or money in this business that treats their customers like sh*t the minute a celebrity walks through their doors. Shame on K1 for allowing a drugged up rapper to show up high as a kite and canceling/ruining our son's birthday party! Shame on WK your typical drugged out rapper! The craziness of this night can't be made up!! read more

Their website and service is VERY unreliable. We called to ask if they were open today and they said yes, we can just walk in. When we did, they were closed for a private event. We totally understand and asked if they were closed for the night or if they were opening later to the public. They told us they were going to open to the public at 9 pm and when we came back, they said they were closed!!! We wasted our time and gas... very upsetting. read more

If I could give zero stars, I would. We were told the next junior race was in one hour and 20 minutes. After checking in periodically when multiple junior races went off, we were met by extremely rude employees. The (unknowledgeable) staff would tell us our kids would be in the "next junior race" everytime and then they were not. The staff was annoyed when we would inquire and ultimately, we left. The manager scolded us for expressing our frustration. Wow. Go MB2 to race because the staff is friendly and you don't wait two hours to maybe get to race. read more

If I could give this establishment -5 stars I would. Wish I had seen the 2 star review before coming. Manager was rude, staff is completely incompetent. We signed our kids up for a Junior race and kept getting told we were in the next race, then 2 hours later when we inquired as to why they still hadn't been called the manager wouldn't listen to us and responded "Can I speak" when he had nothing to say to rectify the situation. Waste of $$. Go to MB2 instead, much better use of your time and $. read more

I had called this place to see if I needed a reservation. They said no I didn't need one they were not busy. I also asked if they allowed jr drivers as well. They said yes. So when we got there. Some guy came up to us and said we don't allow jrs Don't you read the signs! And also there is 2 hour wait before we could drive. I find the staff rude and unprofessional. I would highly people not go to this place. Very disrespectful and dirty environment read more

I'm writing this review based on how poorly I was treated as not even a customer but just as a person. I was put in a group of people that were advanced and the race was going fine until after I crossed the finish line. To be honest i wasn't fully aware IF my foot was pressed down on the petal all the way or not, however, my kart was already slowing down in speed after i crossed the finish line. I never stepped on my brakes but i guess i was halfway on the throttle without realizing bc im pretty short. Anyways, I was hit by a person still going full speed after he crossed the finish and honestly that impact was so strong it did give me whiplash and the back of head still hurts even hours later. I was asked if i was okay by one of the employees and then after the advanced driver who hit me just said to me "you should've done that". I tried to explain what happened to him but decided to try and brush it off because it's my first time there and there might be something that i could take at fault. After the race ended an employee said to me "don't everrr do that again" but kind of with an attitude like he was super annoyed. Again i tried to explain what happened but he literally had no sympathy. He then kept explaining that i was in the wrong and how much i should've done what i did. I was really annoyed about that interaction i actually wanted to leave right there and then. I still stayed for my last race but after that i just felt uncomfortable being there. If i'm not mistaken the advanced group i was put in the go karts were at max speed. If someone is so advanced and does this a lot , wouldn't you think they would be mindful of other drivers who are not on the same level as them. Anyways, my point of this review is just treat people a little nicer especially if they get hurt and be more understanding instead of trying to prove people wrong. read more

Lord have mercy!!!! If I tell you the wait time is insane it is insane!!!! We got here at 6 and told us it is about an hour wait unless my sons dad wants to also do it and for that it will be 3 hours! So we just decided to have our son race, well that hour turned to 1.5 hours to 2.5 hours to 3.5 hours and finally at 9:30 he was able to race. We will never return here. Staff is nice but they need to be truthful about times and also the women's bathrooms are disgusting! Food was okay and drinks are expensive! $10 for a beer and $4 for a water bottle! read more

K1 Speed Burbank - Go Karts Near Me - Burbank, California

Who wants to sue with me!? Class action ya'll! My car was dangerously slowed by a negligent track operator with zero qualifications. I have substantial proof showing my group's races were clearly tampered with including my cart slowed to multiple stops in dangerous straightaways. Umps can fix games let's not put it past some high school kids to slow cars because they ain't never seen someone hit the track like this. SUE SUE SUE!!! read more

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I went there for my daughters birthday. I walked in and there were three employees behind the counter standing there doing nothing. They were extremely immature and disrespectful to me and my family. For some reason Fernando started to mimic me and the other two young girls behind the counter thought that was funny and didnt stop laughing until I asked another employee if I could speak with manager. Very unusual for something like this to happen. I felt like we were discriminated against for some reason. Manager Joe did nothing about it at all. We left at that point. Ruined my daughters birthday. Burbank location read more

By far the worst K1 I have ever been to. Had about 2 bday parties going on so I understand the wait.... but not a 3 hour wait to get on track. Groups getting here later that us getting on track before, workers not teaching track etiquette to dangerous drivers, yellow flagged 90% of the time. I can now see why this location is rated so poorly. Place is ran like a Chuck-E-Cheese. Track conditions are also abysmal. read more

Amazing place to meet new people and make new friends. Thank you staff for always being so helpful and encouraging others to do their best. Love you guys! read more

K1 Speed Burbank - Go Karts Near Me - Burbank, California

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I wish I had read the terrible reviews before booking a party here. It is true- the service is terrible and staff seems unmotivated and at best getting by with least amount of effort. I don't blame the staff because they are obviously not well trained or well compensated. This is a corporate management issue. The CEO's name is David Danglard and his wife Susan Danglard co-owns K1 Speed. It is such a disappoint especially with the cost of the parties. It looks like corporate doesn't want to invest in organizational culture and the results speak for themselves. It is a shame businesses like this that is in the entertainment and service industry in unable to deliver the quality that customers deserve. read more

"I had my birthday celebration at this go karting place, and it was a disaster. The staff seemed disinterested and unfriendly, including manager. No one ever came to ask how was everything going, no host, staff was very lazy, like they were doing favor, I had to run all over the place with constant questions. At the end they overcharged me. Save your money and go elsewhere for a fun birthday experience." read more

I STRONGLY recommend management FIX their issue with their call center. The left hand doesn't know what the right hand is doing. I called to ask if there were any group reservations at the Burbank location and was told there weren't any. Then I called the actual location by pressing option 5 and got the same respond from a representative. Then we drive up from Long Beach only to find out there were multiple group reservations. WTF! So frustrating to have been given WRONG information. read more

This new K1 is awesome the staff is amazing the 2 managers we spoke with were great and understanding I used to go to Ontario and I live in upland this will be my new K1 it's a long drive but they run it really well thanx guys reminds me of the old crew at Ontario, Mad Racer X read more

K1 Speed Burbank - Go Karts Near Me - Burbank, California

The Individual racer has to wait for group party to finish their races. We've been waiting for more than a hour and have to wait for another 1.5 hour the first round! Super disappointed! read more

Very bad customer service! We lost keys at the Burbank location and we couldn't get any help when I called on the phone twice to see if they found them. I was asked to select a different extension that no one answers, then I was given a wrong number to contact. And the place is over priced, not worth going there at all. read more

Rude staff. brought a birthday coupon they said I couldn't use it that day had to use it the next time why would I come for a birthday race not on my birthday. It was our first time and they put us on the track with people that have been there before they should have let us go on our own they were not busy at all. Getting bumped on the track was not fun getting dirty looks by the staff was not fun . I just wanted my mom to have a good time . read more

Don't waste your money or time here. You will purchase credits for your kids to play at the arcade only to find out the credits disappear automatically without you using them. When you as the manager about he says sorry I can't help you we don't own the machines. read more

THE BRAKES DIDN'T WORK ON THE CAR BEHIND ME! The cars can reach a max speed of 48 mph. I don't know how fast the guy was driving when he rear-ended me, but it was on my first lap of my first race. I had bought three races and had trouble finishing the first one. Management said that my other two races would not be refunded and were not transferable. But that they would stay in my account and never expire. Even though the driver said "my brakes weren't working" which makes me never want to come back. They offered me no ice, didn't eject the driver, and showed no sympathy. The one positive from this experience was that I discovered a good massage place for my upper back and neck due to whiplash. It is a super fun activity, until you get hit. It's a real car accident. read more

worse customer service gave me a broken car that stopped working in the middle of the race and they did nothing about it this place is a huge mess. read more

If I could give it 0 stars I would. I don't believe any of these positive reviews are real. This place is trash. Dirty bathrooms, trash and spilled drinks all over the place in the game room. The staff is incompetent, lazy and rude. Plus they SCAM you into the group deals, don't buy into it. They advertise glo karting on Friday nights, but apparently the lights on the track weren't working. Delivered on nothing. Horrible place, I can see why no one even knows it's here read more

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Much Props to the Manger Tiffany. Had a little problem getting our room for the kids party. She gave us the best customer service. Would highly recommend this place to everyone. Thanks again Tiffany... you are the best. read more

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This spot has the worst process to race and have fun. It's over the top expensive and customer experience terrible. Wait time can be 4 or more hours and the website and calling in ahead of time does not guarantee you will know what the wait time is? For $200 you can sit around for 5 hrs before you see the track... no thanks read more

It's the best place for go karting and it's fun if you go when it's not late it's the best place .

The ONLY reason I'm giving 5 stars is because of an employee there named Kara - we had a stressful situation with needing to leave for a friends birthday dinner on time and her customer service was beyond great - she was helpful, kind and very considerate of the stress we were under. Truly a wonderful interaction, I hope this place values her because she deserves it. read more

Big NOPE from me. Came at 1:40 on a Sunday, registration & check in were easy enough, there were 3 of us. Looked like there were a few parties ahead of us so we figured it would be a few rounds before our turn- no problem. We checked out the venue (NO AC for this huge warehouse type spot) - only in the party room, which is reserved for parties- so you're sweating like you're sitting in a sauna waiting for your turn. We went to the arcade to pass the time, watched the juniors do their round and then when we saw people who had paid before us go up we decided to ask how long till our turn. Their answer? They called us and we "missed the race" and the next available spot was in 40 min. Mind you, we're coming up on an hour of (patiently) waiting. We have unique names and were obviously waiting for our turn- there's no way we missed our names being called and FURTHERMORE they mentioned it was quickly after we had checked in- if that's the case the LEAST they can do is say "hey your race is in the next 15 min or so, stay close" OR do a FINAL CALL... nothing, nothing, Manager on shift + 2 other girls working were generally friendly, but didn't seem to care at all and after reading reviews it's probably cuz they're used to these kinds of complaints. Got a refund and left- didn't sign up for a sauna and no carting experience. Unfortunate cuz it's a cool spot with so much potential but damn what a fail. read more

This place is so bad honestly there was a woman telling me just to check in then a guy said come here I'll help u so I had a birthday pass and I asked him does a birthday pass expire then he says no.then he says oh a birthday pass this expires within the week in your birthday.then he says this doesn't work her it's just really dumb and I think they should that guy who clocked in at 7:30. read more

When it came to the racing, the cars and track were set up nicely, the staff was somewhat helpful for the kids racing, and they seemed to have a good time. But EVERYTHING ELSE was just awful: We raced an hour after our scheduled time, our ordered food came out 3, yes THREE, hours late, and as others have mentioned: no AC, and on a summer day it was miserably hot inside. Biggest thing of all: no matter who you ask, no one seems to know WHY anything is messed up. I hadn't scheduled this get-together, but the woman who had was in tears, so frustrated with the service, lack of help, and just general confusion of the staff overall. Whatever you're thinking, believe me: it's not worth your time and money. read more

Don't listen to the negative comments. I feel like the negative comments are people who don't realize this is a serious racing facility/and expecting to be catered to. Yes you are going to get accidentally bumped and yes there are some racers who will cut you off if you're going slow. And blocking the path. This is no "driving the kids to school." These carts are really fast and it's a tight race track it's going to happen. Just don't go 25 in a 55 mph speed zone ;) Also was very well run. The staff was on top of everything. They even instruct slow drivers to pull over and let faster drivers pass. We were also called up to race in a matter of 15 minutes. Was very quick we had a blast. Would love to come back. read more

This place is always busy. They sold me a package of races but every time I go to use them they are booked. They do have kids races, but they don't prioritize or take turns with adults. So if you and your kids show up to have a fun race or 2, expect to be turned away And kick rocks. Really disappointed they don't prioritize families and kids, just parties. I will not go back read more

Don't buy birthday package! It was horrible experience. Service was horrible, no party helpers, the bathrooms were dirty, they forgot to give us drink tickets and also forgot to give the medal to kids, they charged arm to leg but no service. read more