worst place you can come, if you have another spot go to that spot, i needed to pick up ny…read moreduplicate shield it was 4:20pm guy said come tomorrow, he had to check the computer. it took me an hour to get to this place. i explained to him it took me an hour to get here, his response you have to come tomorrow! he is an older guy with glasses. i have spend so much money in this store and for what. horrible customer service.

called in regards to purchasing my class A Uniform (called 6 times), the staff seemed very upset…read moreand agitated that I was one of the people that apparently passed the 600 mark promo when I wasn't aware it was going on to begin with. He wasn't able to do any service with me while still being unprofessional.

Paid for Premium Shipping -- Item Still Hasn't Shipped…read more I placed an order with ArmyNavyUSA.com on 02/19/2026 at 9:41 AM PST. At checkout, they offered three shipping options: Ground Advantage, Priority Mail, and UPS -- with UPS being the most expensive option. I chose UPS, assuming the higher cost meant faster or at least prioritized handling. It is now February 26, 2026, and the item still has not shipped. When I reached out to customer support, I received this response: "Unfortunately the UPS option is not a fast shipping option." That explanation is baffling. If UPS isn't faster, why is it presented as the premium-priced option? Charging more for a shipping method that doesn't actually expedite processing feels misleading at best. After looking into the company's reputation, I noticed their Trustpilot rating sits around 2.3 stars, with numerous reviews specifically mentioning slow shipping and poor communication. What's even more concerning is the pattern of nearly identical owner replies apologizing and promising to "improve processes," while the same issues continue months later. At some point, repeated apologies stop meaning anything. Paying extra for shipping, waiting a full week without dispatch, and receiving vague explanations is frustrating and disappointing. Transparency matters. If processing times are long regardless of the shipping method selected, that should be clearly disclosed before customers pay more. I'm genuinely curious to see what generic, templated response will appear under this review. Hopefully it includes more than the usual "we're working on improving." Buyers should read the reviews carefully before ordering. Also just look at the photo they have on Google Maps...look at the front of the store...do you want to order from here?

This was the WORST customer service experience I have EVER had…read more I placed an order OVER a week ago, and it still HASN'T shipped, so I called to cancel the order. The male representative I spoke with was EXTREMELY unprofessional and disrespectful from the moment I said I wanted to CANCEL. He responded with a condescending tone and said, "Are you aware NYC has high restrictions on using batons?" I replied that yes, I am aware, and I have purchased from your company before. He then QUESTIONED me further and asked for information to verify if I had actually made a previous purchase--as if that had anything to do with the current order. What does that have to do with the fact that my order hasn't even shipped? If you are TRULY concerned about customers being aware of local restrictions on the items you sell, then you should clearly post that information on your website--ideally somewhere visible BEFORE checkout--so customers can read it and make an informed decision before placing an order. I firmly stated that I wanted to cancel and receive a refund regardless of whether the item ever ships or not. At that point, he began to "WARN" me that if I canceled this order, the company would not process any of my future orders. I actually laughed at how absurd and unprofessional that sounded, and I told him that was perfectly fine. He then abruptly said he would issue a refund and hung up on me IMMEDIATELY. BYE~

they need a new staff, the woman there was no pleasant at all. they dont really have anything and…read morethe prices are all jacked up.

This store is horrible. They look to take advantage of people in the Academy. They have no respect…read morefor the Academy. They try to rip off the recruits. They change their prices daily. I would never buy anything from the store again. I'd go out of my way to go to another store that I at least know if if there's a problem, they'll fix the problem and be honest. The owner is not honest at the store and the employees seem to have no backbone until the owner. He's not honest I would never go back here again has been a multiple complaints filed with the Better Business Bureau about this store and the Academy has a complaint against them.

I read the reviews and STILL decided to give them a try and take the 40min Drive from BROOKLYN to…read moreQUEENS. Upon arriving I spoke with Muhammad's SON and had a lot of questions and didn't have a lot of money to spend. After picking out 2 surgical scrubs sets my wife wanted to try them on for FIT. We were told she can only try the BOTTOMS on, (with no explanation why) so we were eyeballing the TOP for fit. After getting home we realized the TOP was EXTREMELY too small. I bought them back the next afternoon to EXCHANGE for a Bigger size with Mr Muhammad and was told that they were SOLD as a SET and I needed to bring BOTH BOTTOMS and TOPS, I explained HOW can it be sold as a SET when your SON sold me MEDIUM BOTTOMS and SMALL TOPS (which he confirmed via phone) Mr Muhammad was very adoment & refused to EXCHANGE but preferred I take another 80 min ride. No LUV loss, I will DEFINITELY NOT REFER 1199 WORKERS to this STORE. UPDATE: After questioning Mr Muhamnad about NOT being able to try on TOPS, I was told that because she had MAKEUP on.

I placed this order for $278 in May until I never received it according to them they sent it to…read morethe wrong address they won't talk to me the son is threatening me on the phone saying he knows where I live I don't know what to do they won't give me my products or my money back. People plz stay away I promised u they give me my money one way or another

If you ever need a uniform or linen rental I recommend New York Uniform. Their prices are great…read morewhen you consider all of the service and quality of items that come with it. They are professional and attentive. All of the deliveries arrive on time. All around a great company and group of people!

New York Uniform is an amazing company. I'm sure they're dedicated to keeping their customers…read moresatisfied. I work in a doctors office and they supply us with lab coats and towels. If we are ever in a bind and need extra merchandise, Mark or one of his drivers will go out of their way to get what we need, no matter what time of day. They go out of their way to make us happy, and I'm sure they're that way with all their customers. I can't speak highly enough about them.

Honestly, the quality of the uniforms is fine -- nothing special -- but the real issue is how…read moredifficult it is to get what the school requires you to have. When there was a local store we could walk into, everything was easy and there were never any problems. Ever since that store closed, it's been a complete hassle. I drove over an hour and a half to the nearest location only to be told they don't carry our school's uniforms and that everything must be ordered online. If you happen to order the wrong size, you have to pay for return shipping. They don't even offer expedited shipping, so now my son will stand out in his school pictures because his uniform didn't arrive in time. Many parents at our school have been urging the administration to end their contract with Flynn O'Hara since we no longer have a local store, and honestly, I can't wait for that change to happen.

WORST FABRIC I'VE EVER TOUCHED!! The fabric its synthetic made and for $40 bucks a piece feels like…read morea scam. Wish my school had other uniform providers.

I needed 13 t-shirts (Next Level 3600 - very soft and has a great athletic fit) with a color print…read moreon front and text on the back for a bachelor party and had a pleasant and seamless transaction with Lucila (owner). She was very quick to respond and helped adjust my image on the front and back to my liking numerous times. Lucila didn't charge me extra for having XXL and XS shirts in my order and made sure that it would be completed within 5-8 days. I would order from here again. Update: after 1 wash, everything seems to be holding up great. No pilling and the print on the front and back have no damage.

Ordered over 30 t shirts with short notice. I live in the area, this was first item in my search by…read morelocation as I walked to work on Thursday morning, on Tuesday evening I had over 30 T-shirt's delivered, different style, different brands, different designs, entire size line. I called the number on yelp, Lucy texted me right back with my options, I submitted designs with sizes on Thursday evening, we coordinated via text through out the process. Prices are very reasonable and with great service and support as I have received throughout the project - could be higher. We have had a great time as a team for allergy awareness week, thanks to Lucy and Freddy for getting this last minute project done stress free.