A fantastic place to get your phone fixed within 20 minutes . Is supremely knowledgeable in…read moreeverything iPhone . Got my 11 pro max fixed . LCD damage and screen cracked /water damage and it was done very fast and I didn't have to wait . Reasonable prices. And I'm typing on the screen as I write this and it's already better quality than the last repair. Would definitely come back .

Curbside service this guy is amazing and affordable and super nice!!!…read moreUsually within a few hours !!!

Left my iphone 15 and was given a time to return. When I returned the whole place was closed and I…read morehad to wait in an alley to meet the people from their booth by chance. Then my phone was held hostage while they tried to not only force me to pay cash(after stating in message cash app and Apple Pay were acceptable) they tried to make me pay an extra $100 dollars. Don't trust or give theses thieves your service!!

This is my first every Yelp Review and here's why…read more Orlando at Simple Mobile was a total professionional and repaired my water damaged Samsung S20 Fe 5G phone quickly and at a reasonable price. He listened to me and all of my concerns and explained what he would do and even showed me the factory Samsung display screen he would use to replace my old one if needed. He connected my phone to a special charger he had that showed that the phone was charging even though we didnt' see or hear anything. I dropped my phone in 5 ft of water for about 30 seconds. After 3 days of trying various methods to dry it and trying every combination of button pressing and restarting the screen was just black. Sometimes I'd hear a blip and a short vibration. So I started calling around West LA for quotes. The prices I was getting, I could just use the money to buy a used phone of Ebay or Swappa. I yelped my request and decided to give Simple Mobile a try. Orlando gave me a reasonable quote, better than all the other repair shops. He also said he had a factory Samsung display screen if needed and that they offered a 30 warranty on the part. No one else offered this. The shop is in a very dense part of town, a little past Koreatown across from MacArthur park. There's a parking lot next to the shop. Just tell the security guard you're going to Simple mobile. I had my concerns but don't judge a book by it's cover. The drive was worth it. Orlando called an hour after I dropped off the phone and said the old display was fried. He installed the new one and it was working fine. It even had the plastic wrapper on the screen. I tested the phone and saw all of my texts and pics. The finger print scanner wasn' really working, but it never worked that well to begin with. I added a third scan of my thumb and the scanner's been working better than before. Orlando at Simple mobile will be my repairman if I ever need help again. They also repair tablets. Thank you Orlando and Simple Mobile. You saved the day.

Came in a couple days ago to upgrade my phone to the iPhone 17 Pro Max and I was waiting for…read moresomeone to be available and the associate by the name LUCERO rudely talked to me like I was a thief or a child telling me not to unplug the display phones when I was just looking at them... she stopped helping the customer that she was with to come around the corner and talk to me like I'm an idiot and then I got a different associate MOISES to help me with my upgrade and I let him know that his coworker had said that and he said the same thing that I'm not supposed to unplug the display phones. I WASNT!!! After that comment I made him stop the transaction and left because I will not be made to feel like I'm trying to steal or be talked down to by someone I'm gonna spend money with. I genuinely don't understand what the big deal was if I unplugged it because it was just a charger and the display phones are connected so it's not even like you can take them off even though I was not trying to. Honestly, this behavior was disgusting and I'll never come back to this T-Mobile store unless both of these associates no longer work there.

Great customer service is all about creating a positive and memorable experience for the customer…read more It involves being attentive, empathetic, and responsive to their needs. A friendly and knowledgeable staff can make a significant difference by providing accurate information and resolving issues promptly. Going the extra mile, such as following up with customers to ensure their satisfaction, can leave a lasting impression. Ultimately, great customer service builds trust and loyalty, encouraging customers to return and recommend the business to others. All of which I didn't receive from the manager, Jorge. I called another T-Mobile store and provided them with the same information I gave him, and they were kind enough to offer alternatives and explained possible outcomes. The younger staff has always been friendlier. I guess it's a generational thing--maybe they come with a built-in 'nice' app or something, idk.

Friendly, affordable prices for your budget. One professional cellular store in Korea town Los…read moreAngeles.

Beware. Never use this service if you don't want repairs using parts from stolen devices.read more

Super quick response time,…read more The owner was sweet and gave clear prices on the phone, with no haggling. Go during the day is my concern. As it is in downtown.

Brian replaced the screen on my broken iPhone 17 Pro Max super quick! I was in and out in about 15…read moreminutes. Had a nice convo while he worked on my phone and the screen is perfect again! A lot of places don't have any screen for the 17 Max so I'm glad I found this place.

Shout out Nicholas man ! Great customer service.. He helped me with everything I needed . Highly…read morerecommend speaking with him . Anything Negative you see thats about this location DONT BELIEVE! lol people are just bitter

A few months back, I came in to switch my payment method and also to create a new account and a…read morehome wifi. The switching on my end was cumbersome but Nicholas was very patient and knowledgeable in the whole process. I'm posting this now because all got resolved and everything's been good ever since. Highly recommend and major kudos to him!

I recently upgraded my iPhone because AT&T is/was running a trade in deal to good to refuse. I…read moreinitially ordered online for an in-store pickup at another location, but after multiple delays and cancellations, I decided to just go in-person to this particular location instead without placing the order online beforehand. I wish I had just come here from the start. Super friendly, super smooth, and I left same day with a new iPhone...even without an appointment. The manager Burhan was absolutely amazing and made sure my trade-in went smoothly. He was super patient throughout and explained everything super thoroughly. Thank you so much! 5 stars and 2 thumbs up! A++++

Eddy was super friendly and helpful. He went well beyond the minimum, for example, checking my SIM…read morecard at the back of my phone to learn about whether or not I might have a purchase option for a Japan-friendly SIM card. Terrific experience!

My phone wasn't charging, and they cleaned my port and confirmed it was a battery issue…read more They replaced my entire battery for only seventy bucks, and were extremely helpful! Great prices and honest diagnosis! Totally recommend!

My friend's stolen iPhone keeps pinging from this location. She called them on the phone asking…read morewhy, and the guy got all defensive and claimed they didn't do repairs or have any spare parts on hand. SHADY

A great place to get affordable phones and tablets as well as getting anything from phones to…read morelaptops fixed...

Just got my iPhone 14 Pro Max repaired and must say, Way better service and better deals!…read moreCompletely worth it! Thank you Sean!

I've been with T-Mobile for over a decade and have lived in multiple locations like Manhattan, Los…read moreAngeles, and Minnesota, but this was by far one of the worst experiences. I waited in line for about 30 minutes while three reps were assisting other customers. Not one of them acknowledged me, not even a simple "we'll be with you shortly." That alone set the tone. While waiting, I ended up troubleshooting the issue myself. It turns out my older second phone had lost service due to needing a software update. All I needed was Wi-Fi access to fix it. When I asked to briefly connect, I was denied even though that was the only solution. The bigger issue here is the lack of urgency and awareness. There was no sense of pace, no communication, and no effort to help even minimally. A simple acknowledgment or allowing quick Wi-Fi access could have solved everything in minutes. Instead, I left without help and had to pay $6 for parking for nothing. This location seriously needs to improve customer service, communication, and efficiency. I don't appreciate slow ppl. Lol

Bunch of snakes taking advantage of old people here. They'll tell them they can get a free watch…read moreand don't tell them they're actually adding a line. I found out my dad has insurance on his phone that's not even worth $50. Anything to make a sale at this store. Keep your senior parents away from this store especially if they don't speak English!