Daniel and Ricardo M. are the employees to look for at this store. I have to say that the employees at this store went above and beyond to help me solve an extremely unusual situation with T-MOBILE. Daniel and Ricardo M. knew/understood something was wrong and understood me as a (customer) and the importance of having my phone line active, something that no one else at T-MOBILE customer service was able to do for 7 days. They were patient and took their time in explaining every detail when/for a service they are providing. read more

LESLIE. If you do not have as much expertise as your co workers to apply a FREE screen protector on the phone of a 20 YEAR T-mobile customer.. Then could you at the very LEAST truly order the screen protector? Just a little tid bit.. the customer will know you're a liar and lazy when the item NEVER comes. Franco Martinez, if I had a dollar for every BS excuse Franco grunted during our interaction I could buy a new iPhone in cash. Franco claims that often when items are ordered they aren't actually ordered, lmao. He also showed NO accountability for his team and had to be SPOON FED on how to handle to issue with his employees. YOU HATE YOUR JOB, I GET IT. AT LEAST PRETEND BETTER OR YOU'LL LOSE IT Signed, Secret Shopper read more

I've been with T-Mobile for over a decade and have lived in multiple locations like Manhattan, Los Angeles, and Minnesota, but this was by far one of the worst experiences. I waited in line for about 30 minutes while three reps were assisting other customers. Not one of them acknowledged me, not even a simple "we'll be with you shortly." That alone set the tone. While waiting, I ended up troubleshooting the issue myself. It turns out my older second phone had lost service due to needing a software update. All I needed was Wi-Fi access to fix it. When I asked to briefly connect, I was denied even though that was the only solution. The bigger issue here is the lack of urgency and awareness. There was no sense of pace, no communication, and no effort to help even minimally. A simple acknowledgment or allowing quick Wi-Fi access could have solved everything in minutes. Instead, I left without help and had to pay $6 for parking for nothing. This location seriously needs to improve customer service, communication, and efficiency. I don't appreciate slow ppl. Lol read more

Employee does not want to clean the bathroom so they will make an excuse to say that there is no bathroom. We would understand if we didnt get anything but we actually did, spent 1.2k, no bathroom, and validation covered half, terrible location and terrible employees. Also, the employees are extremely uninformative about the return, restocking fees. If we can look it up online, what the hell did we come here in person for? If we have known, we would have returned the item without the restocking fee. Parking is like $20, and validation system here is absolutely trash. Employee needs to be retrained with literally everything. Literally one of the customer came to me to help her out. They need to treat elderly with respect. Trying to sell another phone to an elderly that clearly does not need another phone is absolutely garbage customer service. I worked in customer services in the past, language barrier should never be an issue with anyone. We have technologies that can help with that. Please re-train everyone. Use the technology we are given to use. read more

Terrible customer service experience. I was assisted by an agent named Douglas Muñoz, and it was honestly one of the worst customer service experiences I've had in a long time. His attitude was extremely arrogant and dismissive, with absolutely zero focus on helping the customer. I understand that there are policies and protocols that need to be followed, but that does not justify treating people with arrogance or lack of respect. Customer service requires patience, empathy, and professionalism--none of which were shown during this interaction. If someone cannot communicate respectfully or provide basic customer care, they should seriously consider changing professions. Very disappointing experience. read more

T-Mobile - Mobile Phones Near Me - Los Angeles, California

Bunch of snakes taking advantage of old people here. They'll tell them they can get a free watch and don't tell them they're actually adding a line. I found out my dad has insurance on his phone that's not even worth $50. Anything to make a sale at this store. Keep your senior parents away from this store especially if they don't speak English! read more

Horrible customer service ever!!! Came to update my account but apparently the associate that i spoke to is obviously has no knowledge what his doing at all.. read more

I went in to upgrade my phone and get the info and data transferred to my new phone. Leslie helped me and she was so nice and professional. She handled everything and made sure my trade in was wiped clean and that my new phone was working perfectly. Everyone else in the store was nice as well. read more

I wasted 35 minutes just to be there just for them to tell me they don't have a phone in stock. They could've just easily told me instead of wasting my time for that reason I am switching to Verizon. T-Mobile is no good terrible customer service read more

Mario gave me the best customer service I've ever had at a phone store. He was patient, knowledgeable, and genuinely helpful. I left feeling confident and taken care of. T-Mobile is very lucky to have him! read more

When I upgraded my phone, due to an employee's mistake, I was put in a situation where I almost lost my benefits. Instead of helping me resolve it, they kept telling me to contact the service myself, which wasted a lot of my time. The staff entered the information incorrectly, and rather than assisting me, they irresponsibly told me they couldn't help and that I should contact the service center to fix it. Seeing how they avoided responsibility, I definitely do not want to come back here again. read more

Horrible customer service !!! MONIKA, MANAGER, she is just horrible. Daniel, a sales associate is lack of professionalism, and he is unmotivated and unknowledgeable for his customers. I went upgrading my phone, instead ended up paying my bill with two transactions with fees - Of course, it is NOT DUE day YET, It should be one transaction, but they charged differently. I had to pay $5 each transaction. Which is so messed up situation. Beginning, Daniel said I have $1,000 credit for trade-in my phone and get a new Samsung Galaxy 24. A few minutes later, he said I had to put down $250 deposit to get a new phone, plus I have to pay my due balance. Which is NOT TRUE. BECAUSE I called customer service, representative on the phone, she said I don't need to pay my balance. It's a words game!!!!! He is confused by himself. Monika, condescending and bad manner! If you are in retail, you know at least customer service. She is unfit for being a manager. I had asked a few things, WHY do I have to put down the deposit to get a new phone. Then she rolled her eyes with a condescending voice she said What is the problem?!" I was about to change and upgrade my phone, but both Monika and Daniel killed my vibe. Not only that, I feel deceiving being a T mobile customer. I was with T mobile over 6-7 years, and I never felt like this furiously intimidated by the sale associate in store. I left the store immediately, NOT UPGRADING my phone. I don't know if I keep being a T mobile customer or I would probably find a different phone company. Please DO NOT GO THIS location. Save your money and go some place else. read more

The amount of trouble and annoyance and inconvenience GERARDO MARTINEZ the store manager, caused me back in September is just too much! Terrible terrible experience I had with him being so careless and unfocused... I am not going back here for sure. read more

Brian and the Manager Monika in this store are awesome!! I upgraded my phone and brought it in to activate it and transfer my data. Brian was patient and extremely knowledgeable. He made sure my new phone copied exactly what my other phone had - which was a lot of apps and pictures. Monika was very helpful and has excellent customer skills. I recommend this T Mobile store for all your phone needs. I went to another T-Mobile in Mid-city (La cienega and Pico) with my friend awhile back and they screwed up her phone and lost all her data when she upgraded her phone. The manager and staff were unfriendly and have a "couldn't care less" attitude. What a big difference a store can make. read more

Douglas was very kind and helpful and even tho there was no replacement screen for me he ordered a new one. Thank you!!

Horrible customer service. Do not come to this place and waste your time. Horrible customer service. Do not come to this place and waste your time. read more

This is a review of the singular tall young male Hispanic representative at the 3183 Wilshire Blvd, Ste 183, Los Angeles, CA 90010 T-Mobile location. After waiting more than 40 mins with a 10 month child in tote for what should have been a 15 min transactions this is what happened to me. This representative falsely charged me a extra $35 for a phone so he could make commission. I asked if buying the phone in store would have a upcharge if he assisted me and he blatantly lied and said no. I asked him several times for clarification insisting I could head home if it was cheaper to do it online. He assured me it would be the same price. When he rung up the phone and it more than expected I again asked if there was service surcharge and he lied saying no to my face. He said sometimes the phones are more than advertised on T Mobile.com due to taxes. He said the extra $35 was for taxes. I who needed a new affordable phone asap in case of emergency took funds from my rent to make the purchase since this was an emergency. I think it is very unfair for this jerk to make commission for dishonesty. I asked him to be truthful and he blatantly lied. Whilst he was suppose to focusing on me he was fully distracted just shooting the breeze, gave zero eye contact, negative customer service and seem completely disinterested since I knew what I wanted and would not talked up to some ridiculous upgrade. I felt targeted for this scam as the only black POC in the store and because I was dressed down he must have assumed I would take this type of financial thievery. Sir, you are far from correct and I hope this bad review reflects badly upon you. I warn anyone if you see this guy avoid him and ask for another representative to help you. Nevertheless, I will sing the praises of T Mobile customer service phone line who took my price gauged report seriously and helped in all the way they could. I just learned never to walk into a store and do my transactions via phone/digitally moving forward. read more

First time coming to this location Edwin was the first person to approach us with the biggest smile ! Actually looking like he likes his job, welcomed us was very energetic extremely funny YES THAT HELPS A LOT !! Let us know he was here to help and in good hands went through what best fits our budget and in the process of getting a new line and phone he also asked me and my sister about our day how are we it just felt so refreshing. We will definitely be coming here more often thank you Edwin !! We appreciate you and your positive energy ! You definitely made our day read more

T-Mobile - Getting a new phone with Edwin - Mobile Phones Near Me - Los Angeles, California

Avoid this store, employees gets annoyed when you ask them simple questions over the phone like don't work here if u hate your job dipshits.

So I don't know what the disconnect is between consumer and ads. There's a wonderful ad/commercial where advertisement is "transfer your number and get a free 14iphone on us. I went to 3 different locations and all 3 said oh "no we have an offer of 200.00 credit towards your bill. And boy are they pushy on trying to get you to buy ad one and extras but what the hell why place a fake commercial?! We are on to you t-mobile. Walk the talk read more

0 stars. Do not buy anything in this store. The Korean American guy with blond hair is so rude and aggressively talk even with simple queation. Everytime he explained to us, his voice seems angry. What happend to his manner? So dumb. What does he think he is? It was not even busy and we didn't even ask that many questions. If you don't want to be nice and work hard then quit the job. read more

I Love T-Mobile but this particular location is extremely toxic! I've been in there more than a few times and cannot remember one time that I wasn't confronted by some extremely rude, obnoxious and toxic behavior. If I were T-Mobil, I would keep an eye the boys working this location, they shouldn't be allowed contact with your customers. One individuals name comes to mind, "Young" was extremely rude! And his friend, also extremely rude! If it were up to me they'd both be let go! Both were complete dirt bags! MINT Mobile is now looking more like the option here... read more

Don't go here. They mess up phones here. If you're seeing this and still end up going and you're phone is messed up, then you're an idiot

I have been TMobile Custumer for over 8 years and I had never had complaint with a store like this one. If you want to get A LOT of attitude from employees, then go to this place. We went to change the screen protector of my new phone, and a guy name Julio treated us really bad! Since the beginning he had a lot of attitude. We told him that I came to the same store earlier but they put a wrong size screen protector. After explaining that my insurance cover for that, he took my phone with a bad mood to change it but put the same size protector that still did not fit. The only nice person there was a guy name Chris, he was very helpful. Companies like TMobile should invest more money in training for customer service for employees like him. At the end we went to another tmobile store and we got the right size screen protector for my phone. read more

Came to this T-Mobile store to switch a sprint number to my T-Mobile account. Was told they couldn't do it, I had to call 611 for a T-Mobile rep to do the change of ownership. Called 611 was informed that they couldn't do that for me since the store has to do the process of merging the sprint account number to my T-Mobile account. When the two employees at this store told me they couldn't do it the day before. The 611 Rep even apologized about the situation, said the employees aren't properly trained. There's wasn't a problem for a sprint number to go to a T-Mobile account. This store is supposed to help sprint and T-Mobile customers. At the end of the day I couldn't fix my problem since now I have to go another store. read more

I'v been here several times. The service is so good. Especially This guy (Shawn) helped me nicely whenever I go there. He explained me everything what I ask about phone. I will definitely come back here! read more

T-Mobile - Mobile Phones Near Me - Los Angeles, California

I went in to the store not very hopeful about an issue I was having trouble returning my tmobile home internet router. Customer service on the tmobile line wanted me to resolve the issue in a store since they said they couldn't do anything on their end. The problem with my account was a bit complicated and yet Carla M. Was able to help me resolve this issue from start to finish. She asked me about my situation and got on the phone and advocated for a solution. She was very nice and explained every step of what we were doing. Even though the process took 30 minutes, she did not make me feel rushed or uncomfortable. She truly cared about my situation. I am super thankful that she was able to help me out yesterday and helped me find a solution! read more

Very unprofessional undertrained staff. The managers attitude pretty much sets the "standard" at this location. Didn't even get serviced from the manager instead he quickly wanted to throw me out and call security. I'd rather drive out to Montebello for quality service at a store I really liked. read more

I have been a tmo customer for about ten years now and have always been happy about tmos customer service over the phone. Actual store locations, however, I had mixed experiences. I intentionally avoided going to physical stores because I didn't want to deal with the associates in the locations. Today I has to actually go into a store because I was adding a line to my account for my friend... Because I had a bad experience at a local location in the past, my friend and I drove past it to go to another location. We figured its better to experience another store rather than going to a location with a proven bad record. The experience at this location was far superior than all other locations I have been yo in the last ten years as soon as we walked in. An associate named james greeted us and asked what we needed and kindly asked to wait after giving us a reasonable wait expectation. Soon after waiting, james escorted and introduced us personally to cesar. Cesar took his time to help us and answer all of our questions. He even took his own phone out to let us try his new iPhone 6 plus and convinced us to buy one as well. While cesar made appropriate recommendations for service plans and other accessory products, he was not pushy and respected our decisions. Overall, I think this is one of the best to locations around Los Angeles and would recommend anyone who needs help with their account to stop by here. Thank you James and cesar, and keep up your good work! read more

T-Mobile - Greatest Tmobile associate ever! - Mobile Phones Near Me - Los Angeles, California

Probably the worst t mobile store there is, lines are hours long despite the employees claiming the wait time is only 15-20 minutes, we waited for almost 2 hours and the service was extremely horrible they're out of stock on most things and the people there just suck, literally suck. And of course had to pay almost $20 for parking. JUST BUY ONLINE. read more

I called in about information on an upgrade and Ricardo was more than helpful and knowledgable! Thank you.

This is our GO-TO T-Mobile store. Everyone is so kind and friendly, willing to help you out in any way. Our personal experience when we had a situation with an LG rebate, Christian the manager was able to swing to the rescue and help us out to get our rebate. For someone to listen and understand your situation, ALWAYS ask for Christian, he will go out of his way to give you the best customer service EVER! Thanks Christian!!!! :) See you next time! read more

Stores like T-Mobile is supposed to take care of the costumer. I walked in and the 1st thing I noticed is that there's 2 employee's stacking up the walls, 1 employee taking your name and just walking around while 2 client's plus me waiting for assistance. Why aren't the employees helping the customer is the question read more

I went there and bought my dad a phone. His device is under 300 dollars. This Korean employee is very rude and arrogant. He would make you feel stupid and the way he talks to you was not pleasing. He asked me if I want an insurance for the phone and I said no, then he said whatever happens to the phone "you're on your own" and the other employee looked at me in disbelief. Don't ever go there. If I could give zero star, I would. read more

AVOID this location. Try to find a corporate store where they keep the "fresh" inventory in stock. I have been a t-mobile customer for over 6 years. Dropped BIG $$$$$ at various locations buying and upgrading phones when needed. Never an issue till i came to this location. I came around 6:30 and it was over 100 degrees in the store. All the employees were sweating buckets and i was told the building shuts off the A/C after a certain time. I was just there to pay my bill and saw a special offer for the LG G6 and free LG tablet. Well i went for the deal. The LG G6 are great phones and 2 phones for $500 was a great deal. Then i'm told i have to be charged for a SIM Kit even thought the phones are shipped with brand new SIM cards inside. $25 extra per phone which i have never had to pay at a corporate store (shady 1) It's soo hottt inside and i'm trying to get tfo because the computers were taking forever. Then the worker "rain" tells me the system is asking for a deposit. I said wtf?, i've never had to pay for a deposit and i've had over 15 lines in the past without any issues. The supervisor finally makes a call and said it was a mistake, wth led to that mistake?. Anyways, he briefly shows me the LG tablet and i ask if this is the MOST CURRENT model out. He says yes. Well in the morning i am reading the news and an article shows up showing the updated version just introduced by tmobile 4 days ago wtf???? So i call the store and ask for the manager, had to call 10+ times till GENE came on the phone. Right off the bat she is rude. I ask if i could simply come in and exchange the tablet for the newer model. She says its going to cost me $75 as a restocking fee. I say I've been a long time customer and i haven't even opened the box, Rain opened it to activate it i guess and it's still in the bag in my car. She says she will make a call and call me back. That was the 2nd of September and today is the 21st. No call back and she avoids my calls. I don't have time to visit the store and i know if i will see her i will probably get into a debate with her and probably i will be tempted to smash the counters and everything i see if things aren't put right so i have come to terms with the fact that this tmobile location has screwed me over and GENE is the worst manager i have come across. My offices are in the Equitable building on Wilshire and i run a very successful business employing over 400 worldwide. I have told everyone in my office to avoid this location and i am also considering switching my personal lines to Verizon, a little more expensive but at least i know i won't get screwed over and they will handle a request from a long time business customer the "right" way. read more

I was having a bad week. Got an accident broken hand, sprained knee, and cracked iPhone. The wait was a bit long (due to lots of customers) but once it was my turn Carlos was AMAZING! I think he could tell i was struggling (i was standing the whole wait) so first thing he got me was a seat. Whew! THANK YOU! He then got me the exact phone I wanted (iPhone 13pro in Gold 256 GB) and got me a new case, Charger, screen protector, pop socket-and due to me not being capable of putting any of these items on myself-due to my broken hand. He did it all for me and synced my phones. When I walked out I felt a LOT BETTER, than when I walked IN. Such a bad week turned around by great customer service and a smile! Love my new phone & everything I got with it. I honestly am a customer who hates buying more than what I initially come in for-but his kindness made me want to listen & kept me open to his new products because I DO LOVE MY CASE & not having to worry about my screen again. THANKS CARLOS!!!! read more

Turns out they needed my ID to access my account? Yet I went to one after that and all I needed was to confirm my Name & Address...

Manager was very rude and laughed at me. They were not good salesman please owner give them more training read more

T-Mobile - Mobile Phones Near Me - Los Angeles, California

I liked this store. Great customer service. I'll definitely be back to buy the phone I want here. read more

T-Mobile - Reasonable price for the phone I want - Mobile Phones Near Me - Los Angeles, California

Hey Caser! You seemed like a nice guy, but what you did was not very nice. We wanted to covert our 2-line "Simple Choice No Credit" family plan into the plan with credit check. This was ALL we needed, but the T-mobile at Glendale Galleria already FAILED once. It was the 2nd time we came into a T-mobile store to deal with the plan conversion, but it didn't work out either! Caser told us things were all set and gave us a confirmation number. After a week, we still had 2 different accounts open with 4 lines, while we only needed 1 account with 2 lines. Thus, we went into a T-mobile store for the 3RD TIME! According to the system, the request Caser sent was denied, and clearly "things were not all set." Not sure whether it was because Caser didn't know how to deal with our plan conversion and made a mistake, or he simply didn't want to spend time helping us since he wouldn't get any commission for a simple plan conversion. read more