I used their 1-800 number to order a 5G mi-fi hotspot. I just want to say, their customer service over the phone is GREAT! I first spoke with Jessica, who was extremely helpful and patient, but then I lost the call because I hit the wrong button on my phone. When I called back, I got Jesica (in the Philipines of all places, could hear roosters in the background), who was super nice, super attentive and super helpful. I just want to say, T-Mobile Rocks. To the executives that be, the phone people --working at home -- Jessica and Juliet -- should be training others and placed into management. read more

Rat fucking bastards charged an additional month after cancelling. Even though they were quick to disable Netflix immediately. Fuck Tmobile read more

Customer service said I would receive my replacement of internet mesh router in 24 hours. I find out it's not arriving now until 9/8. I contacted them on 9/4. I did inform him that it needed to arrive quickly as I'm going for surgery 9/8 and my wife doesn't know how to do tech stuff. So here we are now with intermittent service both phones and internet. I'll be looking for a different company after recovery and will not recommend them for anything. To fail us when we need it to be handled quickly is certainly not worth asking for such a recommendation. read more

I gave it 3 stars because the manager was actually very helpful and I think I would come if the manager is here because he really helped me get a good deal for what I was looking for. One of the younger workers just does the bare minimum to the point where the explanations doesn't even make sense. I asked for how much the total was monthly and she said I don't know, and I can't tell you until I charge you. I asked if I can know before I pay and she said no. Then the manager came and explained that the promotion I was looking for was only for new lines. She could have just said that instead of saying I cannot tell you how much you're paying for until charging you. I said thank you to the person who didn't do the best in communicating anyway, but then she just ignored me. It's kind of prevalent in some millennial and Gen Z workers in terms of their attitudes, but honestly when it comes to customer service I probably wouldn't ask her anything if I go back to that location. She kind of throws out little bits of information here and there and I found myself having to wiggle out information to get a good deal. So as a buyer you don't really want that, you want the full breakdown. To be honest I was so ready to buy the phone and was about to pay until her response. I left and didn't get anything because her response just made me think I need to look in more to this before purchasing something with her. The manager though was awesome and if he is there I would definitely ask for him the moment a worker seems clueless before doing anything with payment. read more

T Mobile Experience Store at 5528 Sepulveda Blvd, Culver City, CA 90230: leaving town within hours, had screen protector bubble up & off in North Carolina heat/mug. Found the backup screen saver I had at home was stuck to the applicator film (screen savers have expiration dates?). Went to Store to buy replacement (& a quick install). Found covers were no longer sold for my model. REGARDLESS, Danny stepped in & took on the impossible. His diligence & persistence caused a separation of the protector film from the applicator film!!! My phone could be used again! Cannot say enough for the beyond-the-norm customer service Danny & his team showed me. SUPERB! Recommend this store & service team for sure. read more

I am not happy with the services I keep getting charged with a bill and every month I am paying close to $400 for a phone bill which doesnt make sesnse when my device has been paid off. and every time I call and ask I get hit with ridiculous fees left and right. I am not happy especially because the money never gets returned. read more

This T Mobile is in a small shopping plaza. Took me over 30 minutes to find parking. The staff members will save parking spots for one another, not leaving any spots for customers. There are other T-Mobile stores in the area. Avoid this one. read more

This T-Mobile location customer service is probably the best I've had since I had T-Mobile. Steven and Zach did a excellent job of helping me with my needs thanks again gentlemen!!! read more

Really great customer service! I have been to a couple of other stores in my area and Alexis and Daycy are the absolute best. They were knowledgeable, very patient in answering my questions and I never felt like they were trying to take advantage. It worked in their favor - I ended up buying another item! I highly recommend this store because of their service. read more

Today is July 10th, 3 person working, and one of them doing some job interview for more people to with at this location probably. Worst customer service ever and lady who is working not willing to talk even. Very rude read more

Bait and Switch! If you're considering a mobile carrier change to T-Mobile, be forewarned. I came here to this particular store during the holidays with my SO because of their great Yelp ratings. I got roped into a nightmare that still hasn't ended instead. God, why did i leave Verizon Wireless again?! T-Mobile offers to pay off your existing phone payments to switch over. The catch is, you have to lock yourself into a device payment contract with them in order to have your old phone paid off by T-Mobile. So, I asked to upgrade to an iPhone 8 Plus (i was switching from my Verizon 7s Plus). I also specified that i needed the iPhone 8 Plus model with the largest storage capacity available, due to the ridiculous amount of photos and video i take. The saleswoman launched into a long explanation about how Photostream and iCloud have new features that didn't require as much storage on your phone. She assured me that large storage capacities really aren't needed anymore (I found out later that the store didn't have any stock left of the phone i wanted because of the holidays - she was just pushing me to buy any iPhone they had left to sell). She also handed us a business card with her direct cell phone number written down on it, promising to personally assist us with getting my old Verizon phone paid off through their Carrier Freedom program. "It's easy!" she said..... The cell phone number she gave us wasn't her number. I ended up sending messages to a random number and getting no response back. After i physically walked back in to the store to address my new phone issues (new iCloud contacts being deleted, zero access to my photos without a proper cellular or WiFi connection, etc.) i was informed that the saleswoman who sold me the phone no longer worked there. When I asked to speak to the manager (a woman with short, blonde hair) she told me that there was nothing they could do to address or rectify my dissatisfaction with my customer service and now sub-par phone. I was factually informed that I'm now past the 15-day window of time to take the device back and they weren't even able to charge me a re-stocking fee to switch to the one i had originally asked for. Geez, i wonder why this employee doesn't work there anymore, hmmmmm? "Oh, but you can certainly upgrade early to the phone you originally wanted for another $200!" It got worse. Every time I uploaded my outstanding Verizon Wireless bill to T-Mobile's Carrier Freedom portal, the upload would either mysteriously sit in queue -or- i would call back in and be repeatedly told my submission was disqualified because not enough detail was provided in the uploaded bill. So, now my credit is being threatened over this. My coverage with T-Mobile is terrible. I can't access any of my photos unless i have full bars of service or am connected to WiFi (I work in media, so this is major). I hate my phone, it's not what i asked for and i got bullied into a sale by a dishonest salesperson looking to make a quick holiday commission. Thanks a lot, T-Mobile. I can't wait to escape your money hungry Carrier Hell. read more

T-Mobile - T-Mobile employee's own handwriting on a company card with a cell phone number that wasn't even hers. - Mobile Phones Near Me - Los Angeles, California

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Had one of the best customer service I have ever had! Especially from this down to earth shop assistant, Christian! He took his time to help me get what i wish for from the phone plan. He was never pushy. He was patient. I'm rather picky. Even when it comes to a phone number lol. So he called up the customer service to help me just pick a number. Which regular assistants wouldn't do. All in all, he made my visit at T-mobile such a great experience! read more

T-Mobile - Mobile Phones Near Me - Los Angeles, California

ZERO STARS!!! I've had a T-Mobile "Legacy Prepaid Plan" account for 12+ years. This morning I found that T-Mobile has abandoned the T-Mobile "Legacy Prepaid Plan," and their "Valued Customers." I was paying $.04 a minute, now paying $.10 per minute. Business in America has no conscience. I contacted the President of T-Mobile's office a number of times and was treated like S_ _ _! Yesterday I had 1200+ prepaid minutes & now I have much less minutes. T-Mobile has millions of users, they won't miss me. The problem is American Business has NO CONSCIENCE. The last time I posted a similar Yelp! review, T-Mobile contacted me & they Jacked me up. I was contacted by someone @ T-Mobile & the abuse began. Let's see what happens this time. I would switch to another provider, but I've been screwed by every phone service provider I've ever subscribed to. Their Customer Service stinks & their plans suck too! Thanks to all conscienceless American businesses. read more

I tried to add a landline phone to my account; I was told it would take 24 hours to transfer my number. NOT true, the next day I discovered that they were going to give me a temporary number and I'd have my old number in 10- 15 business days. This was unacceptable, 1 3/4 hours later -- speaking with two costumer service agents and finally a supervisor I was able to cancel the service. The agents have limited knowledge and no ability to find the correct answers. They asked the same questions several times and never admitted they didn't know the answers. T Mobil isn't what they ae cracked up tobe. read more

Adam & Adolfo we're great at fixing my issues and pairing my Apple Watch A few other T-Mobile's just rendered me to customer service which never solved anything I went to this T-Mobile on a limb and they took care of everything within minutes! I will only go this location now read more

I got fabulous service from Steven at the T-Mobile on 6th and Western! I had had terrible online phone service as a new customer and he was a welcome change. Smart and knowledgeable and he fixed all the issues I had been having with setup. My interactions with his co-workers were also great. I'll definitely be going back if any other issues pop up. Highly recommend! read more

Decided to change my mobile phone number few weeks ago... Giving away my 10+ year-old phone number full of memories and shits wasn't easy. I picked this location based on the previous experience when I initially switched to T-Mobile. With the other guy, you're able to pick and choose your new number right from your own computer with some fees. With T-Mobile, the system generates random set of numbers for you! Say what? What if I firmly believe in my cultural lucky and unlucky number things? What will I do? Thank god I met Gabriela that day. Gabby was so chill and friendly. When I told her the purpose of changing my number, she didn't seem hesitate to assist. She even helped me look for the numbers that I preferred. She spent at least half an hour going with multiple area codes with me. This's what I called "costumer service". Thanks to Gabby again. I'm very happy with my new lucky 323 mobile phone number! read more

WHAT AMAZING CUSTOMER SERVICE!!! The process it took to transfer my boyfriends contacts from his Android to his new IPhone 7 plus was literally like Astro-physics !!! But all the staff here worked together, googled directions and channeled the spirit of every technical guru they could to figure out !!! They went so above and beyond exceptional customer service that it was mind blowing. I still don't know how they did it, but they did. Thank you so much Ena, Jonathan, Christian ! read more

I just wanted to take this time to really commend the sales associate that helped me out last month from here with purchasing my new phone, along with a phone for my moms as well. Her name is Daisy. She did such a good job. She was helpful and knowledgeable, I was very pleased with the service. I can't tell you how many times I have walked out of a store just from poor customer service alone. No matter how badly I wanted or needed the item. Which is exactly what happened when I went to the T-Mobile store in downtown LA prior to this. The girl literally looked like she didn't want to be there at all. So, I didn't want to be there also. In any case, if you're in search or need of a new phone, definitely seek out Daisy!! She's your girl! read more

I don't think the people who work here, know the meaning of customer service. The employee there was the exact opposite of helpful and when I started to raise my voice at them because of all the nonsense they were giving me with their bullshit response, "it's company policy" over and over. Instead of finding solutions to whatever problem was, the employee started raising her voice right back at me. Smh..... Overall, what I found the most interesting and funny is the attitude of a sales associate , earning a sales associate wage feeling like she owns the damn company and defends the company's policy as if her life depended on it. I don't know whether the mobile should give her a reward or a raise for that, or get rid of her for driving customers away. T mobile, you're all f*cking CROOKS. read more

Came into TMobile minutes before closing had an emergency and traveling to the Philippines and needed the phone overnighted. It made it in right on time the next day life savers. I went into the location I was taken care of by Janet she did everything in her hands to assist me and get my replacement right. Thank you read more

Just wanted to say that the service in this location is amazing. The staff is really friendly and always trying to help out customers. I read some of the reviews from other people and just in case they don't know how retail works let me tell you something. The things that a rep can do in store are so limited.... so don't act stupid and expect someone to solve all your life problems. Do not expect to return something without a receipt... its just common sense. My experience here was definitely good and I will be coming back. Its a small store and they don't get a lot of people therefore the staff gives you the right attention, time, and helps you as much as they can. read more

I would give negative rating if I could. I applied for a buy one get one free phone for Note 8 on the first day of release and I still haven't received my rebate card that I was suppose to be getting a month ago. The person who helped me out is Janet and she keeps avoiding my phone calls stating that she is busy, on her lunch, sick, etc. This company gives false advertisement and also have blamed on me for not signing some papers online. As soon as my finance for the phones are over, I'm switching phone companies. I wouldn't recommend this place and the staffs are very rude. I've been a T - Mobile customer for 3-4 years. read more

I'm so happy and delighted and very satisfied staff of Tmobile 667 S Western helpful and flexible all staff especially mr . Ernesto

Worst customer service ever! I'm very curious how they have any good reviews. Every time I visit this location, I leave unsatisfied and more frustrated. After giving them many chances to fix my issues, I finally decided to switch my carrier. They overcharged me every month and promised me credits to my account. I have text messages from their employee, Tanya, to prove this. I went to the store for the last time after a horrible experience with their new manager (who didn't say his name and wasn't wearing a name tag). Like their other employees, he clearly does not care about T-Mobile customers. Think very carefully before doing business at this location. Wish I could give them zero stars! Buyer beware. read more

I don't really want to disappointed like this but I couldn't imagine how their customer service is too poorly working there. My husband and i started an account and got numbers and they charged 20$ more every month!!! When we come and tell them to their store, they saying "Okey, we'll charge 20$ less for the next schedule". But its still going on, im very sick and tired of complaining to them every month!!! Stop wasting my time!!!!! read more

Customer service sucks by all means!!! Came here to switch from At&t to T Mobile, but hell no!!! The customer representative Christian V. didn't provide any information about deals or anything!!! I was asking questions and he was just replying as if he was f*cking bored!!! Plus he was chewing a gum the whole time which i find unprofessional & awful !!! T Mobile better train their sales reps first before putting them in an actual store!!!! He didn't"t know basic information and kept calling T Mobile. read more

Best experience ever! Store manager Pam C , and guy took care of problem perfect today. Will be coming back here always whenever I have any problem!! read more

They are wonderful here, both Tess and Miguel are very thorough in explaining everything, while making it both fun and chill.

Had an awesome experience today. I'm always wary of any sort of retail place because I hate meeting the "salesman" type. But the guy that helped me out, Edward Lee, was extremely helpful and patient with me. He gave me a bunch of options I could possibly take with my situation, without being pushy, and basically gave off a vibe of someone genuinely trying to help me out. Also, it doesn't hurt that this location has a parking lot. This is definitely my go-to T-Mobile store now. read more

By far the most uninformed and rudest individuals I have ever had the displeasure of encountering. They were intentionally discriminatory and unapologetically clear that they did not want to help me. If you support racism and childish brats as "customer care" then this is the place for you, because you will feel right at home. read more

Ena and Jonathan took a bad experience with my phone and made it a good one! I had many choices insofar as which route to take, and they patiently and calmly walked me through each, eventually guiding me to the best one for me and my business. They were pleasant, polite, and thorough, which are adjectives that can be scarce among employees these days. In my opinion, they deserve a raise! I will be coming to them in the future with any questions I have, and for any assistance I need. THANK YOU, Ena and Jonathan! read more

ZERO stars. There's a Hispanic girl here who consistently does not know what she's doing. This will be the last time coming to this tmobile even though it's the nearest one to me. Lack of knowledge and customer service forces me to go to another location. The one on La Brea is much better. All the employees are on point. Maybe staff from La Brea need to retrain the staff here. There is a gentleman who is knowledgable at this location, but unfortunately he was not working tonight or the other times we've frequented this location. Two big thumbs down. read more

I went in with my cousin to get a new phone for her and Joshua was extremely helpful. His store was out of stock of the Gold Galaxsy s6 so Joshua called another T-Mobile store down the street to see if they had it. They did so he OFFERED to go to the store on his scateboard, himself right then and there to get it. And came back with exactly what we wanted. Thank you Joshua. Very helpful. Very kind. read more

Terrible customer service. I tried to return a CellSpot device to this store and they demanded a receipt, but I never got a receipt as it was shipped to me when I called 611. I called the store before I went there to make sure I could return this device there and the person I talked to never mentioned to bring a receipt. I called 611 after my experience at this store and the rep I talked to told me he never heard of that before. Now I have to go to a UPS store and ship it back to them. Total waste of time, I was right there at the store to return this device. read more

Never coming back here again. Was happy with their service before but not anymore. F*****g retards with no understanding of what they are doing. The manager is always calling for help and asking for help. What kind of manager that does not know what they are doing. SMH..... read more

This review is for BRIAN, JUAN, and JOSIE! I had the absolute best crew to assist me with my phone issues. After breaking my iPhone SE a few months ago, Josie assisted me in following the insurance protocol and getting me a phone the very next day, delivered to my doorstep in less than 24 hours. Fast forward to this week: after having a few issues with the replacement, i went back to this location and Brian and Juan were just as good as Josie. I had so many issues over the phone with customer care and with the insurance company i decided to pop back in the store to see what my options were. Both Brian and Juan spoke to the representatives over the phone and made them stay online until we got clear answers about my situation. I previously had been transferred here and there and they really made this so much easier. They are the epitome of customer service, making me feel that my frustrations were valid and they truly wanted to help me out. They also were able to get my replacement phone to me the very next day. Juan and Josie assisted with setting up my new phone and answering any and all of my questions. This was by far the EASIEST cell phone experience i have had. I recommend this location to anyone seeking a painless, friendly and informative experience! Thank you so much guys, appreciate each and every one of you : ) read more

Never give reviews but I had to today it was one of my best experiencias when it comes to buying a phone. I been having lots of problems with company's when it comes to phone services but these guys helped me out I'm so happy with my phone all thanks to Josie she's the best read more

WHAT AN AMAZING customer service!!! Ignore the previous review! The staff went above and beyond my expectations of customer service. They made me feel welcome!! I have never been to a location where I was greeted as soon I walked in. I highly recommend this store. They are really hidden so not many customer come here which is good because they actually listen to what you have to say... Thank you to all the reps working that day! read more

They don't even deserve 1 star!!! Please people, DO NOT GO THERE, unless u don't mind getting ripped off. Spent half a day just to activate a phone. The best part is they blamed me for being so impatient. What kind of customer service is that??? They are soooooo lazy and I actually corrected their mistake. I would make a better employee for T-Mobile than all three of them put together. I was sooooo pissed off. Anyway, I had to go to another T-Mobile office (3rd and Kenmore) who were soooo friendly and took care of everything within 45min. So people, take my advice and don't go there. read more