When it comes to getting the job done, right I'm always coming to Image Wireless Inc. where Shawn…read moreis always there ready to make things right? I highly recommend when you want things done right with your mobile phone or Computer service needs, this is the place without a doubt. Whether I'm traveling internationally or at home here, I know my mobile phone issues are always resolved knowing Shawn! Simply one word, THE BEST!!

Shawn's amazing, Shawn's friendly, he knows his business extremely well as he took care of ALL my…read moreneeds. I recommend him highly highly highly!! Highly professional. He has been in business for 35 years and he knows how to make everyone happy with not only doing things but teaching you about them. I was able to get my Gmail, AOL and Apple ID updated and also had my phone organized and cleaned and walked out up-to-date and a big smile Priceless and great to know!!

I came here in December 2025 while dealing with a a lot personal problems Unsure of what to do…read morebecause I didn't have access to a phone that my father had. I originally planned to go to a place that said it was down the street but when I went, it was closed permanently. I sat in my car cried and started looking for places on yelp and found this place down the street and they were so nice and accommodating. They helped me add minutes to his phone so I could keep answering phone calls to notify people. They also had two very sweet dogs that cheered me up. Definitely recommend

I previously got my Samsung S23 Ultra screen replaced here, and it was very smooth, so I figured…read morewhen I was having camera issues I'd come back and get it fixed here again. Unfortunately, Josh didn't have the part and it wouldn't come in time for when I needed it, so he referred me to another unaffiliated repair shop to get it fixed. I respect and appreciate that level of transparency and honesty, and they offered the same level of service that Josh would have.

The manager turned me away twice not knowing what to do for overcharges I received of $2,500+…read more T-Mobile staff members frauded me - it's now over 30 days they couldn't give me back my credit. Worst and corrupted telephone company. Doesn't care about their customer

I had some particular situation setting up my new phone. Monica and store manager Aaron helped me…read moreout until it was all resolved. It was the best customer service experience I had. Thank you. You guys are awesome!

October 1 4:30 pm there was an extremely rude employee who refused to help my friend for 1 hour and…read more15 minutes, repeatedly took customers just after they came in even after the new customers said "go ahead, you've been here much longer than me" it seemed like profiling. i don't know what's wrong with people like that like maybe she's bigoted or maybe she's underpaid or maybe she's just mean. regardless we've lost our trust in verizon black shirt hair in bum purple iphone dark brown hair midsized woman with medium light complexion approximately 30 years old

My wife and I want to congratulate two employees that finally corrected our as Verizon customers…read more We had an unfortunate experience as some of our billing was incorrectly processed which took considerable time for us to explain to the salesman in the store. We contacted Verizon by phone and received some good advice from a supervisor named Brenda. We eventually returned to the store in Westwood and met Johnathon, who was extremely courteous and kind. He patiently solved our problem and fixed the mistakes that occured from our initial phone purchase. He corrected the accounts and got everything working correctly. We were prepared to take our buiness elsewhere, but he and Brenda kept us as customers through their efforts.

Group Micro along with its modus operandi of under promise, over deliver is:…read more Professional. Ethical. Honest. Affordable. I'm a firm believer if over-the-hill technology can be spared an immediate e-waste destiny, FIX IT. Group Micro's highly skilled technicians agreed; bought two old people's equally old MacBook Pros a few more hours of use. Upon pickup, noticed a display case of previously owned, reconditioned Macs. Not one for requiring the latest and greatest made note of this for future reference. Group Micro moved a few doors north so you won't find it under the green awnings in Yelp pictures. Didn't snap any pics as hubby was circling the block to avoid parking in the adjacent Broxton Avenue Public Parking lot https://www.yelp.com/biz/broxton-avenue-public-parking-los-angeles cuz we weren't going to stay that long. Avoid metered parking too few and far between. Aforementioned lot is your best bet especially if you intend to enjoy the Thursday Westwood Village Farmers Market https://www.yelp.com/biz/westwood-farmers-market-westwood after you drop off your repair at Group Micro. Mega thanks Group Micro!!!!!

Lies. Do not go there. They say they can do same day. But not even open and no regard to customers…read moretime. Waited over25 minutes

Walked in here to get my I phone charging port fixed. Alex helped me out and fixed it less than 5…read moreminutes. Friendly and quick service, definitely coming back if I have future phone issues.

Fast and professional service. The price was very reasonable and the person was very friendly ;)read more

guess nobody showed up for work - door and gate locked though all other information says "open"…read more Unreliable when absolutely nobody shows up at all

Today I worked with Marina! Amazing and helpful and these peeps work so hard. Treat them right and…read morethey'll be there for you!

My daughter broke her screen on her phone. Cellular Expo is a few blocks from where we live. Walked…read morein on a Monday at 5:15 P.M., showed Solomon the phone. He said it would be ready in 30 minutes. I had to drop me daughter to babysit at before 6:00 P.M. he said he would wait for me to get back. I hurried and was back a little after 6:00 P.M. The phone was ready and looked new. I appreciated that he waited and didn't tell me to pick it up the next day. My daughter was happy. If we have any other problems, this is where I will go.

Solomon is the best go-to guy in W LA... every time I've had a problem with my iPhone 6 (which he…read morehas kept running for the last three years), I go to Solomon & his technician. In a short time I'm on my way with my Just like new phone. I've had water damage, needed batteries, broken screens, tech issues ,etc... he's also repaired my laptop issues. It's foolish to go and spend $1000/monthly bills on a new phone when you have his expertise! His prices are fair, he's fast and honest! You won't be sorry... Thank you Solomon!!!

Note: Review is for Venice Blvd location…read more My wife's phone was smashed by a would-be robber (scary!), and this place had the most/best reviews, so I thought why not give it a shot? Price was from their website - iPhone 6Plus OEM for $100, and included the screen protector, which they put on. I don't like putting them on myself, anyway. The screen actually fixed an existing problem of my wife's phone, so it's better than it was before. The whole process took about 45 minutes, only due to 3 customers being in front of us. $100. No tax. Really easy and convenient for a screen replacement. The main guy (sorry, I don't recall his name) was really smooth, and it seemed he was hitting on a female customer in front of me and my wife. Maybe they have history and know each other, but it was a bit strange. The only con is that the neighborhood isn't the greatest, and they basically are a cash business, with only a corner store ATM available nearby. If you need your phone repaired, and done well, I DO recommend this place.

Suzie Q's Fun Facts:…read more The word "rude" dates back to approximately 1280 A.D. from a Latin word meaning "rough, crude, unlearned." The word didn't come to mean "ill-mannered" until the late 14th century. =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ I've got to wonder how a business still exists, in the competitive landscape that is the greater Los Angeles area, when the employees are shockingly, unnecessarily rude to its customers (or in my case, potential customers). I was looking for an iPad screen repair shop, having just dropped and shattered my iPad 3 that I use professionally, on-stage, to read lyrics (I'm a singer). I stumbled upon this shop's website, which I found to be a bit confusing. One price ($50) was for "glass and digitizer screen repair" (for an iPad 2, 3 or 4), but another price was for "LCD screen repair" ($90). So I called the shop, expecting the owner to simply explain to me the difference between the two services, and to help me figure out which service I needed. Instead, the guy - who answered the phone in a bored, irritable tone of voice (despite the store having only just opened five minutes before) - impatiently tried to tell me that the service I wanted was actually $70. Note: You can see from the screen shot, below, that there is not a single $70 service listed under "iPad 2 3 4 Repair Pricing." When I questioned whether the website was up to date, which obviously it's not, he kept trying to get me to come in to the store so that it could be sorted out.... versus just looking at his own website, and clarifying the issue for me over the phone. When I responded - quite reasonably, in my mind - that I didn't feel comfortable deferring the issue until I walked into the store, suddenly the conversation took a bizarre and offensive turn: The guy said, "Well, clearly you can't read, sorry about that." At which point, shocked and offended, I hung up on him. But oh, this guy wasn't done yet. Moments later, I received a text message from him, again insulting me ("I'm so sorry u can't read"). I've included a screen shot from my phone, below. If this review isn't enough to send you FLEEING in the other direction from this store, I'm not sure what is.

Amir is a star. He was able to correctly identify and fix an issue that Verizon's customer service…read moreand other store could not navigate. His knowledge is stellar, customer service is exceptional, and his ability to problem-solve is commendable. While the parking lot is certainly uniquely designed, this Verizon store is worth the visit when you're in need.

This is a 3rd party Verizon and does not have the same abilities as their corporate stores. Reina…read moresent me and another customer to the corporate store on Wilshire saying it was open extended holiday hours until 8 pm instead of 6 pm. She said her store was open until 9 pm instead of 8 pm for extended holiday hours. She said all Verizon corporate and 3rd party stores have these extended holiday hours, listed above. The corporate store was locked after I drove there though so I wasted another trip then had to circle back. This was after I had already wasted an hour calling her store and other Verizon stores, which never answered. She had said, before sending us on the goose chase, none ever answers phones. She then contradicted herself numerous times. Then she locked me out of my account access in the store. Not once did she ever understand my phone didn't work in light of a damaged screen and what this involves, or that I had paired it with another device that sometimes can have a delay before showing texts since it isn't on my Verizon plan. Instead she insisted the insurance had only 3 repair shops in LA County, each through heavy traffic routes over about a handful of miles away, knowing she caused me unnecessarily to have to take extensive time off work again and do so again. Even after I said the much nearer approximate area had seen it is in, she insisted it wasn't there though this is the one the insurance eventually suggested. She then contradicted herself again. She said the store closed at 8 p.m. She said I had to leave as I made a quick call to ask advice so I could ask her a quick question based on it, as the store remained open and another customer stayed another 25 minutes or so. I had to stand on the street so I could not hear, as I had to stand near enough the store right by the street to do this on wifi data. I knocked on the glass door about over a half hour before she said it closed at 9 pm to ask this quick question after, though she ignored it. As I held up 9 fingers about the 9 pm hour not having come, she repeatedly held up a cell phone seeming to take pictures of me showing her statement it closed at 9 pm was dishonest. However, I did not consent and request she and Verizon erase these. To the customers that eavesdropped and laughed, not knowing still or ever almost the entirety of the situation, some day they are going to be in the situation and are going to laugh at themselves, though entirely not how they think or did today. It is not that I hope this. It is inevitable.