I'm super impressed with K&K for their products and also exemplary customer service. I had to order new pickups for my vibes with an extra length on the wires. I thought they got the order wrong, but it was a miscommunication that they made good on, by sending me first what I ordered, then sent me what I actually needed! Nobody got offended or snarky, just very pleasant above and beyond customer service. I highly recommend K&K for the best pickups for acoustic instruments, and the very best customer service I've experienced. Thanks in particular to Nikki, the office manager, for settling my problem in a very positive manner. read more