The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Worst Brake job I have ever had. Brake dust everywhere and they screech as new brakes. I called to…read moresee about a refund and I was rudely told no and to deal with it

The owners and team at All Pro are fantastic, and full of integrity. I would never hesitate to do…read morebusiness with, or refer my friends and family to them.

Terrible service . I do not recommend taking any commercial or any vehicle for service . When…read morepicked up truck after getting tires they've said there is a shake at 55 and to come a few weeks if it doesn't get better . We'll needless to say I couldn't even drive truck passed 55 . When I questioned why it was not done rigjt the mechanic said he did not have time . I had to take truck to another garage . For one thing he put wrong size tires are on truck now and they where not balanced. My guess is that he does not have right tools for what he offers. I highly recommend going elsewhere for service , especially on a commercial company vehicle. Cost me a day of work and alot more on getting tires re mounted and balanced. Also now my speedometer is wrong due to wrong tire size. What a joke.

It was great to find Action Auto. I bought a 2005 Legacy sedan that I suspected had a head gasket…read moreissue as is common in these Subarus. Travis at Action Auto got back to me right away when I requested a call, and he was able to guide me thru what they can do to find the problem and also that they'll work with me as to repair priorities. After bringing in the car and having the mechanic go over the entire car, being able to have an honest conversation about what needs to be done....everything was explained to me in detail and my questions were answered with care and patience...helped me so much. I found their pricing fair and Travis detailed each item and went over what was involved in repairing each issue. I highly recommend Action Auto. They've been in business for over 40 years and their expertise and kindness, along with expert knowledge of vehicles, inspires confidence. This is my go to place to all things car related. Huge thanks to Travis and the crew.

Awesome service and very knowledgeable. Got to my needs as soon as I went inside their shop.read more

Hàd to take my car back to Star Automotive,some oldie Goldie Honda Element awd with a check engine…read morelight and idling issues.The guys were totally awesome, explained me in detail the procedure they were going to follow in order of getting the job done right.They performed the work in timely manner, excellent service, like always,car runs super, I'm totally satisfied,love this place,the repairs are highly affordable priced right,thank you very much for your professional services!

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

It's so nice to have a mechanics shop that treats you so well. They tell you what is best for you…read moreand your vehicles and lay out a plan for how to keep it all going. Great service at a great value. I'm honored to be able to say I can trust my mechanic team.

All of the employees here are kind and really take care of your vehicle. Always bring my Rover here…read moreand I'm never disappointed with the service

Canadian driving through Medford and in need of air conditioning repair. The front desk staff was…read moreVERY helpful and professional. They were able to get my car in the next day diagnosed, and repaired while I waited. Tech did the repairs quickly,then took the car for a test drive and was quite concerned about a rear wheel bearing noise. He recommended a quick ck and decided bearing was finished. The owner Ken gave me a loaner for the night and the Tech had my car ready to go by 8:30am. :} In my opinion this is exceptional service and should be recognized as such. Thanks for the help.

SOAC has a secret asset above every other car maintenance business in the area. His name is…read moreAndrew, and he is the best professional diagnostic mechanic anywhere. Seriously. My husband has followed Andrew through the years and all over Medford as he built his skills and reputation. I'm actually hesitant to tell too many people about him because I don't want him to not have time in his schedule when I need him. But I can't help bragging about him and the service at SOAC either. Speaking of service, (at the helm) Ken is also the best ever! Always helpful, efficient, knowledgeable and caring, I have never been let down by anyone at this business. I don't know why it's taken me this long to write a review, but I'm doing it now out of sincere appreciation for years of outstanding service and kindness.

Honest folks & Work completed as promised. My little car…read moreruns great ! I needed brakes all around. Thank you very much

I inherited a classic truck that was not regularly driven. Long story short the engine was dying…read moreand was not starting up. It was taken to a different local automotive shop. The problem remained unknown and I was ultimately referred to Bridge Street Auto. I appreciated the transparency and communication regarding the diagnostics, problems found and the cost of repairs. In the course of the work, there were some parts that could benefit being replaced, and I was consulted about any 'new' item that came up that we hadn't previously discussed. Within a week or so I had my truck back, running smoothly again, and at a cost that was honest and fair. I have been driving the truck regularly and I have Bridge Street Auto to thank!

Smart, competent, friendly people. What else do you want? If you live anywhere near Medford and…read moredrive a Honda, this is where you should take it. Don't argue! Just do it. And if you're wondering what my Honda needed? Nothing! I had concerns about the brakes, but 15 minutes up on the lift led to a clean bill of health ... at no charge.

This is an outstanding shop. Our 2018 Pilot was due for its 60k service…read more They changed the required fluids and inspected everything (brakes, tires, ect.) We are very pleased and will use them again.