Great experience! Eric was incredibly kind, patient, and respectful from the moment he introduced himself. He gave honest opinions on strains, recommended great brands, and was super efficient from start to finish. Also want to shout out the security guard and the gentleman at the counter--they were both welcoming and helpful. Juva has a great selection, and the customer service really stood out. They also had a great discount! I'll definitely be back! read more

Delivery takes forever sometimes sometimes it's within 30 min of the window which shocked me . If you get a 1-3pm (2 hours) window expect it to comes at 3:30-4:30pm. It's a lot of waiting.... Anyways they do bring the correct product you ordered. It's alright. Probably the best service for delivery in the San Mateo area. But I would just go in person if you can. It's worth the time or wait since you're waiting hours anyways even though you pay the delivery fee ordering online read more

Had my delivery order changed without my knowing and the website allowed an order I wouldn't actually have access to. I saw the 420 deal for a quarter pound of the All Purpose Flower for $99. Killer deal and I saw no limitations beyond brand and quantity. I was able to add the items to my card, have the $99 for 4oz deal show in my cart, and schedule a delivery. However, when the delivery came the order was changed to only 1 oz of All Purpose Flower for regular price. The 420 50% discount was applied as it was applied to most items in the store. So, I was going to pay $60 for 1oz vs the $99 for 4oz I thought I was getting. Turns out this deal only applies to medical card holders. At no point did I see a disclaimer or limitations to this specific deal being medical only. I declined the order and disappointed that this has happened. This isn't the first time that website has caused issues for me either. I will say that the delivery person, Eric, was fantastic. Very chill and understand guy. He gives Juva an appeal to me still despite the technical issues that the website keeps having. read more

Juva - The quarter pound deal was fully processed, but the final delivery was changed without my knowing to 1oz at the standard price and discount. - Cannabis Dispensaries Near Me - Redwood City, California

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very average middle of the road experience. The staff are friendly enough, but the check in process takes so long. Their selection is also pretty lacking and it feels like they only try to push their in house brands on you. Other than their in house, brands, the prices are nothing special. read more

Never again! Placed an order at 12p online for a 90 min delivery and then couldn't get a hold of them alllllllll day. They finally called me at 546p saying they were on their way at 645p. I already had 20 calls into them, no pick up. Horrible company!!!! Never never again! All lures read more

I've had a very bad experience with this club. I bought the discount card and I always have issues when I come here, staff (cashier) needs training so customers are not being held hostage while they are doing in store trainings. These discount cards are a joke ! I spent 60 dollars on a gram of rosin that was labeled 80 dollars. It was suppose to be 50 percent off , I walked out the door 57 dollars So basically they hike the prices up , you buy the discount cards and still paying high prices ! I can get the same product at exotix dispensary lower prices with out a discount card Anyways last time I come here read more

Juva - Over priced rosin , better off going to exotix in San Jose so you don't get ripped off , these guys are taxing too much - Cannabis Dispensaries Near Me - Redwood City, California

Phone never answered, call backs never followed up. They used to be dependable. This also happened 3 weeks ago and I was told they were fixing the phone and email communication issues. Oh well. read more

A True Gem Among Dispensaries Ever walk into a dispensary and feel overwhelmed by the hustle and high-pressure environment? Think Airfield, one of those "hurry up and buy" shops that prioritize sales over customer care. Juva, on the other hand, is the antidote to those "pump and dump" dispensaries. From the moment I stepped into Juva, I felt welcomed. Joseph, the head budtender, greeted me with a friendly smile and approachable vibe--look out for his ear gauges and signature cool-guy beanie! What followed was a genuinely enjoyable and informative conversation about all things cannabis. Not once did I feel rushed or pressured to make a purchase. Joseph's knowledge is incredible. Whether it's flowers, edibles, live rosin cartridges, or concentrates, he offered a thoughtful and detailed breakdown of my options, ensuring I had a cornucopia of choices. I even mentioned how I'd previously ordered Juva's delivery service and didn't realize their flagship location was right here in Redwood City. In my quick 15-minute visit, Joseph left a lasting impression. His professionalism, passion for the cannabis community, and commitment to creating a positive experience stood out. It's clear he genuinely cares about his work and his customers. If you're looking for a top-tier experience, skip the stressful shops and head straight to Juva. Spend some time chatting with Joseph--you'll walk away informed, relaxed, and feeling like part of the community. As someone who's walked out of plenty of dispensaries for not meeting my expectations, I can confidently say Juva is the real deal. I ended up purchasing some Allswell flower (same distributor as Glass House, but for smalls). I spent a total of $6.57 for a quarter of flowers. Can you say? Allswell that ends well?! Mad love, nugs, and hugs! read more

Juva - Receipt - Cannabis Dispensaries Near Me - Redwood City, California

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Positive experience today from checking in to leaving. Hannah was so helpful suggesting options to help me get some sleep. Greatly appreciated her knowledge and upbeat personality. read more

I am a long time Juva customer from back when Juva was delivery only. I recently took a break and came back to Juva this year. Overall, I'm disappointed in the online ordering and pick up service. It has consistently taken over a day for orders to be fulfilled, even when ordered early in the day and when estimated wait times are shown as 40-50 minutes. I currently have one small order that's been in process for over a day now, and I have a feeling it was overlooked. From what I remember, Juva was quick to prepare orders and communicative every step of the way. The staff are always nice, and the store is clean with good deals. But the processing time for orders and overall communication is not what it used to be. You might have better luck shopping in store to avoid long delays. read more

ever since expanding they have had poor service. gave me a free "membership" for black friday that they won't even honor. delivery drivers consistently mess up my order by not giving money they owe me back. i shouldn't have to remind drivers to give me my own money. everything is "on sale" because it's all overpriced. finding another dispensary. they used to have the best customer service. too bad read more

Lies about accepting digital/mobile payments, doesn't let customers know ahead of time because they would rather surprise you and force you to give them cash on the spot. I understand that dispensaries have literally always had digital payment processing issues. When a dispensary openly advertised accepting digital payments, but then failed to give fair warning ahead of time that this wasn't available, they have ALWAYS (literally, every time) found a way forward. Was every one of the dozen or more dispensaries wrong? Or perhaps Juva's skeezy, deceptive behavior also explains why they definitely didn't care when I stood outside in the cold for 15 minutes trying to find a way forward after having spent the evening expecting my order, all the while unaware I was about to get 'Justled' for cash. Don't give them your business, it ain't worth the bad taste left in your mouth. read more

As you walk through the front door, we were met with a man behind a podium type thing, who asked us for our ID. Her Ladyship asked if she needed to show hers, as she doesn't imbibe. Yes, and we both complied. All of the products are in various glass cases, and I saw what I wanted right away, a sleep aid. It said SLEEP, so I went up to this section, looked like it was the place to get my STASH, I remember that word from the 60's. You know the old saying. If you remember the 60s, then you weren't there. Still remember the word though. Before buying, a young guy, came out with a ipad, and wanted to know my name. Not sure why that was necessary, then proceeded to talk me into a more expensive product. It was so much better he preached, and I listened to his sermon and spent $40+ instead of $20+. He was right, it's definitely stronger, but not really a sleep aid, which I found out after trying the product. Totally stoned. That's fine, but I wanted a sleep aid, so I'll either need to go back, or go to another store. Parking was pretty easy, and it seems like a safe place, so I would recommend. read more

So I don't know how you all do business. But if a customer places an order, and you cannot fulfill said order, it is usually customary for the service provider to contact the customer. And since you have my email and phone number, it would have been the decent thing to do to reach out. This was my first and last experience. You wasted my time, and I won't waste my money. read more

JUVA continues to be exceptionally customer friendly. I was going to write a positive comment and see that I posted a very positive comment two years ago. I was honored to see at least 262 people appreciated my praise of JUVA! I continue to find JUVA not only reliable but exceptionally personable. I am 86 and find that many businesses are requiring a level of tech skill to shop that I no longer have. JUVA makes it very easy to shop there with full access to their support services. read more

Hi my name is JACOB GARNER I'm the owner of BLESSED ELECTRIC a Christian local electricain company. I'm writing this review because my father recently passed away and I became extremely bad alcoholic! I didn't realize it at first but I just kept drinking every day more and more to be strong enough to face whatever I was going through or will be facing! It got to the point where I couldn't cope with any without a few tall cans of some very strong IPAs 10 percent volume ! It got to the point if I'd try not to drink I'd shake with widthdrawls and small seizures in the nighttime! Anyway tomorrow will be my 4th day sober and I just wanted to say Im pleased with the product I purchased it's not all about the cannabis being extremely strong! I know if I would have purchased some flower that was strong it would have just game me extremely bad anxiety and I would have ran straight to a liquor store to buy beer ! So it's not all about the cannabis being extremely strong ! Most people don't like that ! It's supposed to be a medicine! Anyways as exspensive as it was I'm pleased with the product I purchased it's perfect not to strong very mellow ! And helps ! It's 85 percent CBD and 15 percent THC there's people that die from the alcohol diseases and just can't break the habit that's how powerful this disease is ! Anyways I like the product I purchased today but I don't think I got my 20 percent off for my first time visit! I think when they rang me up they forgot to add the 20 percent off for first time visitor! Anyway thank you ! read more

Juva - Cannabis Dispensaries Near Me - Redwood City, California

It was my first time visiting, and the customer service was excellent. I felt very welcome and will definitely return again! read more

Juva - Cannabis Dispensaries Near Me - Redwood City, California

Great service and selection. Recommended! Quality customer service goes a long way. I like the selection they have to offer and they friendly staff helps to tell friends to go to the same spot. read more

Juva - Great location. - Cannabis Dispensaries Near Me - Redwood City, California

I've been a loyal customer ever since Juva was a delivery service before the storefront. Daniel is awesome and has huge knowledge of the entire cannabis industry. The entire staff is super welcoming and the selection and prices are also good. Highly recommend anyone to come here if you're torn between Juva and anywhere else in the local region. This spot is the best for value, selection, and the staff is knowledgeable and will share their expertise with their customers. Great service and great vibes. read more

Used to be a really good company but they changed recently and screwed me over without any communication. I ordered an oz paid for it and scheduled a delivery for the same day. Later that night I got a call from them saying they were unable to complete my order because they were low on drivers. They asked if they could deliver the next day and I said yes as long as they can be here between 6-8 since that was my only opening for the day. They said they would do that and would also "include a couple of freebies" in the bag when I got my order. So the next day I got another call saying my order wasn't going to make it in time. To make up for this I was told I would get 40% off of my next few orders. Great sounds good to me. I got my order late and there was a single gummy included with my order. Next time I went to make an order it wasn't showing the 40% discount so I emailed them and they called me. I was told that I was given a 40% off membership for three months (starting in December) and when I asked why it wasn't applying the discount they told me that was because the oz I was ordering was "already discounted 30%" and that I would get 10% more off. I was confused because the oz was the same price I always order it for and they told me that's because that brand is "always discounted". So since it's always discounted I actually am only getting a 10% discount for their mistake. Annoying but whatever since I could use the discount for top shelf items instead of the cheap stuff I usually buy I thought okay whatever. A couple weeks later I went to make an order but their whole website was changed and I couldn't find my membership or discount anywhere. I emailed them hoping for an answer but I never received any email or call back. Straight up scammed me and didn't care. I won't be going back. Can't imagine how the people who were actually paying for the membership feel... read more

Horrible service. No call, now show, nothing. Don't shop here. Awful experience. Shouldn't be that hard to communicate with your customers.

Awesome professional establishment. The associates are super chill and friendly. If you share your needs they will have wonderful suggestions. If you order ahead, your order will be waiting for you when you arrive. Super organized, easy to do business. Thank you for being here! read more

Juva - Cannabis Dispensaries Near Me - Redwood City, California

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What a great dispensary. Super vibrant. The vibe is chill. The ambience is amazing. Someone came up to me right away to help me. I ordered, went to the counter, paid, and my order came from the back, and I was out in like 10 minutes what a smooth and amazing process. read more

John Olson is an S tier budtender. (The very best) Wish you guys carried cbx / cannabiotix cartridges but thankful that you had their flower! John had some great recommendations for other products and was very knowledgeable, and made sure to take the time to recommend the his favorite strain of the house bud as well. I've also never taken a picture of my girlfriend in a dispensary but you guys had the cutest light up cloud room thing! It was really a nice atmosphere. All of the staff were incredibly friendly and helpful. read more

Juva - I don't know this lady - Cannabis Dispensaries Near Me - Redwood City, California

staff are always so friendly and the products are great!! Love the vibe of the interior too :)

Hannah was amazing, she helped us find exactly what we were looking for and answered my million questions. Knowledgeable and patient! I appreciated that they had a system for viewing all the inventory even when everything wasn't out on the show floor. read more

I have been a loyal and regular customer since they were delivery only. They completely lost my business on my last visit to their shop yesterday. Terrible customer service, argumentative and accusatory staff. They wanted me to make me feel that their mistake was my fault. I paid in advance using my bank card online and I was double charged for an order because they made two pickup orders for me instead of one. One order was short one item and they charged me for both! The explained that they "thought they were out" of the item I ordered, which was why the second order was created and also charged to my bank card. It was strange because my original order was there, with all of the items, they charged me for both and they made me feel like this was somehow my fault, being aggressive and condescending during our entire conversation. When I requested a receipt for my refund (they refunded me in cash instead of issuing a refund to my bank card) on the second order, they denied my request. One employee even demanded that I show them my bank account transactions and explained to me my email receipt for prepayment was not "actually a receipt" during the fiasco. I can't even begin to explain how humiliated and degraded I was made to feel by the staff. After the refund had been issued, I should have been given a receipt for the transaction and the charge for the complete package of product I received should have been left on my card, problem solved. I have no idea why I was made to feel like I was in the wrong, given that the whole situation was because they built two orders for me for no reason. I won't be back and I highly recommend you take your business elsewhere. read more

Really love this place. Great selection and fair prices. They have things not every dispensary has-like 1000 mg cookies.

Love there costumer service and them helping me to decide what was right for me love the clean place

This is my second visit to Juva, and unfortunately will be my last. It seems like everyone is in their own bubble and the service is scattered. For example, I came in to pick up an online order, there was a gentleman ahead of me. Instead of saying please excuse us we will be with you shortly. The guy at the front desk (silver hair) and the customer were having an in-depth conversation, which is fine but at least address it, it looks bad when you've got customer standing outside and you're just chatting it up. I got to the pick up counter and the girl who's ringing me up doesn't even say hi or is this order for you? Then the same guy with the silver hair from the front desk appears again and starts asking her about Led Zeppelin? So she starts listing off the things I got in between the conversation with the guy so I asked her are you talking to me or him because it became very confusing. Come on dude, hold your private conversations after work or when customers are not around. It's extremely unprofessional and rude to do that and especially seeing this as a consumer it sends the message that my time isn't important and that people can do as they please, really disappointed as it's a nice place (aesthetically pleasing) but the customer service is very much lacking. read more

The team at Juva was so helpful. I booked a time for a consultation online; it was so easy & they were prompt. I was hoping to ask questions to help my dad with pain management - they were welcoming & informative. Didn't make us feel bad we were new & had a lot of questions. They invited us into the store, which was clean, bright & easy to navigate. Hannah patiently & happily answered more questions - we found some great products to try out! Great experience for my parents, helpful, welcoming & educational! read more

Very pleasant and eligible people at the front door and inside and at the counters as well. Great experience for the first time.

I absolutely love this guys/gals! Thank you so very much for always being well stock, Great quality products at honest prices. Got a question? they are all very knowledgeable, always reliable and on time. Most of the time I get my order right away if am lucky; happens ! They send you little packages with full description of what you are consuming, level being my favorite! Oh and sometime throw in little goodies! . Thank you guys, love what you guys are doing read more

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They have a great selection here! It's a must visit dispensary. Love the art inside & the staff are very friendly and helpful.

I do not know what the deal is with this place but just like two others have mentioned in recent reviews, they do not fulfill orders and there is no one available if you try to call them. I tried calling for over two hours, left messages, emailed and no one picked up, called back, or even responded to the email. Order was never delivered. This is by far THE WORST dispensary I have ever dealt with. DO NOT ORDER FROM THIS DISPENSARY unless you want to sit around all day waiting for literally nothing. read more

Super welcoming & friendly, very attentive. Had recommendations as well. Annalise was super nice. Thanks for helping. read more

Terrible customer service and they do not give you the correct time when arriving and they make customers wait plus they do not let customers know when system is down and customers can not pay with credit card they insist on cash only... very disappointed!!! read more

Best frozen blend coffee ever! SpongeBob artwork and very friendly barista with cute cat ears.

I would like to give a big thank you to Emilce for helping me in the store on 4-16! He was so helpful and retrieved my Birthday points and had me out of the store very quickly! I have been shopping with Juva for 9 years (new store since they opened) never had an issue and always have great stock!! read more

Everyone was hella nice here and helpful for my first time ever being in a dispensary. The people that work there are super cool!