Let me start off by saying your Woodland crew, all of them are exceptional and outstanding, there are no improvements needed. There are no "stupid questions" and they make you feel like they are your best friend and your part of the crew, from an enthusiastic greeting as you walk in the door, to another as you enter the show room. I cannot say enough. AYour selection is impeccable and vast as well. Now for ownership, that is another thing. The biggest beef and I am not the only one as I have heard from other customers as well. What is with the $5.00 atm fee? This is an absolute slap in the face to your customers, and I can only equate it to corporate greed. Your employees work so hard to make each shop into a "local neighborhood shop" and in seconds you kinda put a damper on that. Maybe I am missing something, and I do know there are fees at the bank involved. But let's do the math. First off, you do have expenses as all business does but the profity margin at dispensaries is already high. The price point you set is to remain profitable. The beef, is at 5$ per swipe, at a modest 100 transactions per day is approx 15 k pure profit. So that encourages cash only as your bank machine has fees as well. Let us talk about encouraging cash............hmmmmmm. I love getting "cash" as well. I get that. But your adding 5$ per trans is really soaking your clients. With almost everything being cashless or cashless encouraged it almost feels like a trap. You have gone so far even as to switch out to a new debit system and "forgot" to put the 5$ per transaction fee notice back on the customer terminal so if the employee forgets to mention it you don't even know about it. Now I have heard other businesses charging this heavy fee but instead of being greedy they put it into their employees. Retirement funds, medical and health coverage or yearly bonuses etc. I know you have reward programs etc. and are a great business. I def may have it all wrong, but I have heard people really complain and with so many other dispensaries around, a switch is easy. I love your shop but this just leaves a bad taste. Like I said I am mostly uninformed and maybe totally wrong but with everything being so expensive do we really need such a high fee. The 1% give to the community is a start too. I would like to thank you in advance for your time and do hope you take this question and suggestions as intended and not a attack on you or your staff. Please pass along the love to your staff. Best Regards and the best day, Terry read more

embarc is ripping you off! I did a pick up order with my girlfriend and when we got home and smoked some flower it was like rolling up some old wood the flavor was gone and the potency to. we checked the packaged date and it was last year 2025 . embarc sells old outdated flower and vape pens under deals to get rid of products that are old. clearly a rip off!. I don't recommend embarc instead I recommend future buyers to check the package date to ensure you get fresh weed for your money and not a rip off!. read more

Embarc - old outdated flower no potency. - Cannabis Dispensaries Near Me - San Bruno, California

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i would agree with questionable costumer service. The GM is very nice but if he isn't around the Front desk staff is very rude and the manager on duty is very unprofessional and won't help you. read more

5 folks working behind the counter but 1 bud tender actually working. Everyone looking busy, but actually doing nothing. Classic. Thanking us for being patient- hah. How about y'all attend the people waiting in line. Stop effing around and tend to the customers. Yeah. read more

Customer service is always questionable when I go in. I don't think I've ever had a very pleasant experience at this location. I usually love this chain but this location has all lazy employees that take forever and need better training. If you can, just go to the Redwood City location. They are always patient and friendly read more

SHADY...i live down the street and only use this dispensary, but my last purchase was a vape and it suddenly stoppd working after the first day i bought it... so i bring it back to ask them if they can swap it out for me and they basicaly told me im SOL cuz i didnt keep the packaging... how would i know theyre products might not work? y would i keep the rippd up paper packaging? super disapointd they didnt care to help a local customer . ill never be back there read more

Embarc - waste of money vape from embarc - Cannabis Dispensaries Near Me - San Bruno, California

CASH ONLY despite their online order saying they accept debit at pick-up. The only other options involve your banking and routing number or paying their ATM fees. No card or tap to pay accepted at all. Waste of time. Need to update their online order process. read more

If I could rate negative stars, I WOULD! I ordered online knowing it will save me some time. I've ordered online before, I would go to the pick up window and was in & out. This time, I was made to wait in line to check in. Then after the long wait to check in, I was asked to move over to the pick up window and she'll be right over to get my order. But the girl just started helping the next person in line. WTF! She was not finished helping me! I will never shop at Embarc locations again. I ended up driving miles away to Bloomerang in SF. read more

Great location, selection & pricing and Jackie was personable, knowledgeable and a big help!!

Staff is great, quality of the supply they have is very low as honest as I can be about it.

Love this spot!! Honestly don't understand the rating as it's a super chill location across the board. The staff are really friendly from security to the budtenders and everyone behind the counter is very knowledgeable. The prices are great and the new member discounts were amazing. I think people may just be salty about the parking lot being small lol but I've literally never had a problem with it. They get people out pretty fast so the parking lot turns over quickly. read more

Love Embarc I come here often. Great prices. Tony always helps and is super awesome

Come here if you want to wait 25 mins to get help with only two tellers. I suggest ordering online. Also the Sales Tax here is pretty wild. $18 item I'm paying $6 in taxes. Many clubs out there that avoid this. read more

Great Service, friendly staff , good prices great products nice location well needed for the San Bruno and surrounding area

*Attention Manager* I live literally a block away from this dispensary and come here often. The staff is usually great, and I've become pretty familiar with a few of them over time. There's one employee in particular I want to recognize. Michelle, she is always incredibly kind, knowledgeable, and full of positive energy. She consistently makes the experience better and always tries to find the best deals. Today, she helped me with my order and got genuinely excited about the deal she was able to give me. It was such good vibes and felt like she truly cared. Unfortunately, something happened that really bothered me. A heavier set male employee with green hair reacted to her excitement in a way that felt very rude and unnecessary. He startled her and spoke to her harshly, and it was enough to visibly bring her to tears in front of me and another customer. As someone standing there watching this happen, it was uncomfortable and honestly upsetting. She was simply being kind and enthusiastic, which is something that should be appreciated, not shut down. I'm sharing this because I genuinely enjoy coming here, and I think she is a huge asset to your team. It hurt to see someone who consistently brings such good energy treated that way. I hope management can look into this and ensure that staff feel respected and supported, especially employees who clearly care about customers and the experience they create. I would appreciate a response from management. I really want to continue supporting this shop, but I also want to know that the people who make it great are being treated well behind the counter. read more

I'm here constantly to satisfy my crippling weed addiction - everyone here is super nice and knowledgeable, and I've never had a problem with the service. They do take card, I'm not sure what that other comment is talking about. Debit only, and there's a fee. read more

BEWARE- shady practices - didn't check my receipt in the store. Got home to find Embarc auto added a whopping $17.64 tip onto my debit card. Zero heads up about this. I even dropped a cash tip in the jar for the person who helped me. read more

Embarc - Automatically added tip receipt - Cannabis Dispensaries Near Me - San Bruno, California

What a perfect stop, especially on 420 Day ! Just a short hop from the airport -- super convenient if you're rolling through San Bruno or Millbrae . Easy in, easy out , with fire prices and a huge variety of goodies to choose from . Big shoutout to Santana -- super helpful and chill . Definitely a go-to spot for the next sesh ! Happy 420! Stay lifted Great deals, good vibes, top-shelf service read more

A 20 dollar eigth turned into 45 like all kinds of hidden fees. I paid 25 extra apart from my purchase of a 20 dollar eight . And my weed was stail packaged 4 months ago. This place is a rip off . read more

It was my first time visiting a dispensary, and Embarc made it a great experience from start to finish. I was warmly greeted by a security guard who even opened the door for me, and the person checking my ID clearly explained how everything worked. Once inside, Nicholas greeted me right away and was super helpful. The entire staff was knowledgeable, friendly, and made me feel completely comfortable. I found exactly what I needed--and more! Highly recommend Embarc, and I'll definitely be back. read more

Love love love this place especially on Fridays they rock and everybody is so nice glad they opened up close to me

After taxes and fees I ended up paying $20 for a j that was listed at $10. There's a $5 debit card fee that the budtender failed to mention prior to our transaction. When I pointed it out, he said "most places charge a $5 fee" which is not true at all. I definitely got jipped, because there shouldn't be a 50% increase just for using a card . read more

Embarc - This tiny J initially costed $10 but after taxes and fees it ended up costing me $20. Not to mention, They charge $5 to use your debit card. - Cannabis Dispensaries Near Me - San Bruno, California

I was blown away by the service and care from Ken. He took the time to help me understand terpene profiles and curing characteristics of their concentrates. This is one of the best dispo experiences I've ever had! Can't recommend enough, and their prices are awesome. read more

Embarc - Cannabis Dispensaries Near Me - San Bruno, California

Great customer Service. Chris, you're the man! Will be a returning customer often, thanks!

Best customer service e in town. Even when ther is a line it goes by pretty fast, unlike the fancy places in North Fresno

I accidentally purchased 2 packs of pre rolls that were 7 months old which I would never have done. The second I realized they were expired while I was still at the store they said they wouldn't exchange them for fresher ones even though I had just bought them a minute earlier and they were unopened. Very disappointing that they would rip me off for $50 just to be stuck with moldy pre rolls read more

I had an amazing experience with Michelle! My card was acting up and it kept declining yet she was still so patient, she didn't make me feel rushed even though there were people waiting. I moved to the side so she could help them and then I was able to figure it out and get on out of there! Amazing service! She's very enthusiastic and kind to everyone. read more

Recently purchased Stizzly Vape which didn't work. Returned for exchange which also didn't work. Not being in perfect health after being diagnosed with Cancer I was a little frustrated after having to go back 3 times for a defective vape pen. Know how would you feel expending all that energy for nothing. I'd be pissed as I was. The manager refused to give me a refund or money back. I ended up picketing the store for 3 hours. The cops were called and 5 cop cars came to the dispensary all because a manager was on a power trip she refused to give the cops my money. I know I was ripped off because now Embarc has a sign saying we have fixed all Vapes well I got one broken one in my house that they know was broken and didn't back their product and give me back my money. Why would they steal from me I'm sick and have cancer. Bad business that manager is pure evil knowing you have bad product and still sell to customers is Satanical. Shove that pen up your ass ms manager. read more

Their selection on vapes is what makes the store perfect just by itself. On 7/4 there prices were good with the discount. Lady who helped me is more than knowledgeable!! read more

The products are fresh and it's convenient and customer service is outstanding they are very knowledgeable thanks

Worse batch of alien labs cryptochronic I ever had, i feel like it was another strand in a alien labs container. This was my first and last time going to Embarc read more

Not really one to leave reviews but need to share how awful this place was to go inside. For context: I go to this dispo all the time in Redwood City was with my bf in San Bruno so we stopped by this location together. We walked in all was normal. They checked our IDs.. They answered my man consistently while ignoring the hell out of me. I waited patiently and tried to repeat myself loud enough. I was looked at and ignored repeatedly. I wanted to see a product and was indenting to buy a couple things but left empty handed. Completely ignored like a ghost. I still can't comprehend why. Then to make things even more interesting thee female employee accuses my man of having a fake ID?? And then figures out it's real??? Unprofessional asf. Terrible location. Never had an experience like this won't be returning. Please treat people with kindness you don't know what others deal with read more

Tearra is a knowledgeable budtender. She understands the products in the store on a real level--strains, effects, and what works best for me. She had so much patience with me and didn't rush my decision at all. She's calm, and friendly with solid product knowledge. My experience was great with her. read more

This place has a shady set up when it comes to pricing. They charge 40% over the asking price for the flower. When I sought clarification on the taxes, the bud tenders got passive-aggressive and tried to dismiss me from the building and brought in security. Traditional pre roll $12 but after taxes $16.50 ? Major problem is that the tenders will not explain the fees or update the accurate price on the flower. Guarantee this place will close earlier than expected. Bud tenders stated "it's not my problem". Unprofessional service on (07-23-2025) in the afternoon. Similar to every dispensary removing 1 gram options on flower, every dispensary has adjusted their menus to reflect prices after tax. I attribute the lack of this adjustment to laziness and obfuscation. read more

I thought there would be seniorities with letting me go inside without my id since I always go here. The front staff was two faced bi polar and acted like she didn't know me to let me go inside side by side with my mom even though she had her id and I didn't have mine. read more

I had an excellent experience at Embarc! Ken was incredibly helpful and knowledgeable. He was extremely patient with me as I asked questions and took my time deciding. He helped me pick out high-quality items that I really appreciated. Ken's expertise and friendly attitude made the whole experience smooth and enjoyable. I will definitely be coming back. Highly recommend this place! Also, you get 30% the first 4 purchases ! read more

This was my first time visiting a dispensary, and I must say, Embarc was the perfect place to go! From the moment we arrived, everyone was friendly, respectful, and helpful. Santana listened to our needs and was very helpful in choosing the right products without pushing us to buy more than what was right for us. read more

First time here and Jason was AwESoME Very helpful in making selections and helping me to determine the best value for my needs. Can't wait to come back soon! read more

Got a bum cartridge here and asked if I could swap it. Unfortunately I didnt have the receipt to return it, even though im pretty sure it keeps track on their system. Then the guy told me "not to bring back this one" i just bought implying I would lie and swap out the one I didnt have the receipt for which seemed a bit insulting and unnecessary. read more

So happy there is finally a dispensary in San Bruno! Krystal walked me thru all the sales and days I can come in for certain products I regularly buy. She was very kind and knowledgeable and answered all my questions and even gave me suggestions on new things I should try. The store is so beautiful and has a large selection, highly recommended you check them out. read more