Not a big review writer but this stood out. John was super helpful. We went through a number of…read moresuggestions; he was patient and engaging. Looking forward to my next order with them.

Highway robbery when applying Nugg's $20 promo code, with a cash only order minimum of $20 above…read more$200 instead of the standard $50! I ultimately paid $125 because they were short a portion of my order. Dispensary driver requested my rec and ID upon initially confirming the order, as though that were the norm with Nugg orders. When I reminded him that this was a seamless in-app, third-party transaction, he conceded that he wanted my sign-up outside Nugg. Said he was clueless re: my Nugg delivery instructions and insisted we meet at his location upon delivery. Worst Nugg delivery experience with a partner dispensary.

Great experience! Eric was incredibly kind, patient, and respectful from the moment he introduced…read morehimself. He gave honest opinions on strains, recommended great brands, and was super efficient from start to finish. Also want to shout out the security guard and the gentleman at the counter--they were both welcoming and helpful. Juva has a great selection, and the customer service really stood out. They also had a great discount! I'll definitely be back!

Delivery takes forever sometimes sometimes it's within 30 min of the window which shocked me . If…read moreyou get a 1-3pm (2 hours) window expect it to comes at 3:30-4:30pm. It's a lot of waiting.... Anyways they do bring the correct product you ordered. It's alright. Probably the best service for delivery in the San Mateo area. But I would just go in person if you can. It's worth the time or wait since you're waiting hours anyways even though you pay the delivery fee ordering online

Went to the address, realized it was a house didn't get anything. Looks like delivery only.read more

Convenient and legit for the most part. However, several times, I have received orders that are…read moreclearly not what was advertised on the website. Most recently, one purchase that was priced higher because of the strain was complete crap. Sprayed down, old, and probably moldy because Ive been coughing like bronchitis for three days. Everything is bagged so you really don't know what you will be getting and the last two vapes were unsmokeable. Also THC percentages are exaggerated on the site. Delivery is fast, smooth and friendly.

THE HeLLLA BESTTTT DISPO !!!! . This is honestly the best dispensary in the Bay Area. I've been…read morecoming here for years and their customer service is always top tier. Today (March 8) I got a call letting me know that the product I ordered online wasn't available anymore. Most dispensaries would just wait until you show up and then tell you, so the fact that they actually called ahead was already great customer service FRFR !!! When I got there, the budtender really tried to help me shout out to the bud tender for that my apologies tho I forgot her name . !!! find other options, including cheaper brands and similar products. Luckily they ended up finding the exact one I originally came for. What really stood out to me was that since at first they thought they wouldn't be able to satisfy my order, they gave me a free all-in-one vape on them so I can try it Who does that?? I've never seen another dispensary give a free product just to make sure the customer leaves happy In all the years I've been coming here, I've only had one small issue and they solved it immediately. The staff is always nice, helpful, and they always have tons of deals DEFINITELY RECOMMEND !!!!!

I've been going here for years and I've had to sign up for accounts a half dozen times now. My…read moreorders never stay in the history so I've been unable to see what I ordered before. I did always get good service and products. Yesterday I took advantage of a really good deal (I think it was BOGO for a penny) to order two AIO and four cartridges. It came out to $66. I was stoked. I got a notification that my order was received and that I would be notified when it was ready to be picked up. I didn't hear anything by the end of the day or today so I decided to just go down there. Oh, they don't fill the orders, I was told. You have to just come down there and get your stuff because they don't notify you. Not only that, if you don't come the same day, your order goes away. No way to see what you ordered. Disappointed and I'll admit very frustrated, I got one AIO and two cartridges and it was $66. Half as much product for the same price because they wouldn't honor yesterday's sale today. Even though they never notified me in advance of their arbitrary rules. Might be time to find a new dispensary.

Great prices, amazing service and the variety of products is also a huge plus for our family…read more Love this place!!

As the Director of Community & Partnerships at Art Beat Studio, I can confidently say that Cloud…read moreCity is an incredible asset to our Downtown Campbell community. They've both hosted and co-hosted events with us, and every experience has been seamless, collaborative, and fun. We love what they offer, not only to their customers but also in how they consistently support and uplift other small businesses in the area. Their involvement in the community truly makes a difference. Amy, the owner, is a fantastic business leader--always approachable, enthusiastic, and such a delight to run into around town. We are so grateful for their partnership and the positive energy they bring to our downtown district!

They have a great selection ,their not as far as vallejo is and their open relatively late.read more

Having an endless menu is a liability when there is zero guidance to navigate it. The 'analysis…read moreparalysis' caused by too many options--paired with a lack of help--is exactly why we left and went elsewhere. This is also why so many people remain intimidated by cannabis instead of embracing its benefits. You only get one chance at a first impression, and they last a lifetime. Embarc has a great spot and a solid location, but the service is hit or miss based on the budtender. Some are nice and don't mind providing an educational experience; others treat it as transactional only. This is unacceptable. Case in point with Dom. I had a friend in town from NC and the experience was less than desirable. No effort to engage, no curiosity about what we were looking for, just going through the motions. Management needs to learn to treat all customers as discrete and unique individuals. Not everyone walks in already knowing what they want. Having an expansive menu is a liability when there is zero guidance to navigate it. The "analysis paralysis" caused by too many options--paired with a lack of expert help--is exactly why we left and went elsewhere. This is exactly why so many people are intimidated and don't embrace the full benefits of cannabis. Juva is right up the street and Airfield is right up the road. The competition is real. Invest in your people. Train every budtender to meet customers where they are, not just move them through a line. That is what turns a first timer into a regular. Embarc has the location and the selection. Now match it with the service.

Leo is so patient and helpful! I sent him running all around the store and he never made me feel…read morelike I was asking too much very helpful and a pleasure to speak with. The other day Carter stood patiently with me while he worked out a computer issue the store was having. Everything worked out in the end and Carter kept me company while we shared music. Excellent staff! I love coming here.

BEWARE. They WILL charge you DIFFERENTLY. Online I had an order with the total all together at 88$…read moreit was originally 70$ in the cart. They required 50$ minimum delivers. When I chose their prepayment, it would've charged me 98$. If I paid in person it would've 95$ straight. ???????? Their website said credit card accepted in-person, just to deny it, they didn't allow payment in cash only debit. On top of wasting 4 hours of my time, they would've charged me differently, they added fees, tips and taxes AFTER IT TELLS YOU THE TOTAL. Even with the online total the price CHANGED IN PERSON WHICH IS VERY CONCERNING. The online prepayment required a $1 tip automatically it was actually MORE EXPENSIVE THAN OTHER OPTIONS(stated online that prepayment would make things easier, therefore cheaper, but the in-person option was cheaper) I could DoorDash from a whole different city, not having to worry about price changes. DO NOT TRUST THIS PLACE ONLINE. THEY ARE EXPENSIVE IN-STORE AND BORDERLINE SCAMMERS ONLINE. THERE ARE BETTER DISPENSARIES IN THE BAY AREA THAN HERE

I've been using the Stronghold debit card for online payments, and there's a consistent issue that…read moreneeds to be addressed. On multiple transactions, I've been charged an additional $9 on top of the expected tax and convenience fees. At first, I assumed it was a one-time glitch, so I waited and made several more purchases at different times. However, the extra $9 charge appeared every single time. This doesn't seem like a random error--it looks like a recurring problem with the payment feature. Please review and fix this issue, as it leads to overcharging and makes the service unreliable for online transactions.

I visited Haze on 2/25/26. While I generally appreciate this location, my experience with one…read morespecific staff member was extremely negative. The budtender, whom looks like a hispanic female was overtly rude and her behavior felt discriminatory. She has a dermal in her face as well. Her tonality and passive aggressive demeanor towards me because my card was not working was inappropriate. Their tone of voice was hostile and unprofessional throughout the entire interaction. Come to find out, she was ill prepared with her knowledge and didn't let me know it would charge $5 on top of the amount it said. She proceeded to tell me their POS systems were new. This behavior made me feel disrespected and unwanted in the store. A business that serves the public should have staff trained to treat all customers with respect and professionalism. I hope the management addresses this issue to ensure a welcoming environment for everyone especially women of color.

Dawn is the shit! She's the one with blue hair and hella good vibes, so knowledgeable and sweet…read morethank you miss girl for the recs!!

I don't know what happened here but I don't think this is Caliva anymore (some of their branding…read moresays Stuzzy) the whole vibe is way different & the products seem cheap & poor quality. Also, the staff is very different. They used to be knowledgeable...now it's a very different overall experience

Being a certified yapper, I had a lot of questions about products. Logan answered all my questions…read moreand concerns! Super informative plus the products they recommended have all been a hit. 10/10 come here for the great selection and for people who really know what they're talking about.

My first visit the woman that helped us was really helpful let us know the deals and was super…read morefriendly and gave our 2nd visit 20% off which I used today but the customer service was awful. 2 men behind the bar. No one said hi, left us wondering around. No one asked if we need help they were just walking around. Until my friend asked them a question and they whispered back... I used my 20% off and my friend didn't buy anything because of the customer service. Honestly Embarc down the street is a little pricier but employees there always are nice and welcoming. The employees here don't care which is a shame since they do have good products. Better employees would make it a good spot.