Great staff, good knowledge of everything they sell. Not a huge collection but enoughread more

I am a frequent shopper, and have been going to the dispensary for decades now, usually 2x/week…read more But the new staff members at Caliva are extremely rude and not knowledgeable about product or sales in general. They do not make you feel welcome, and have continually been short or seem annoyed. I will no longer be shopping at Caliva, with so many other options why would I choose to patronize a place where people make you feel bad?!

Iv been coming here for many years. Frank is an employee who has helped me out on many occasions…read more He's is an amazing bud tender who makes the visit to Elemental Wellness feel like a visit to a friends house. He's quick to help and offers awesome recommendations when inquiring. Promote my guy Frank!

UPDATE | After my review was posted, my pickup order was declined yet my ACH was still charged…read more(documented and disputed with my bank). I also received five unsolicited calls from management attempting to move this off written record. I've been a loyal customer of Elemental Wellness for over a decade, but the service has sharply declined this past year, and today's experience was the final straw. What Happened: * I placed a delivery order scheduled between 12:00-2:00 PM and stayed home the entire time. * I received no text updates, despite requesting them in the additional notes. I received no call even though they stated that they did call me, and no one rang my doorbell for a delivery order. I received no email update that my order had been cancelled either, just that it was on time and would be delivered in the requested timeframe. * At 2:15 PM, with no delivery or communication, I called the store. The associate was rude, accusatory and claimed the driver arrived and called me at 12:38 PM, which never happened. I received no call, no text, and no doorbell ring. I did receive an attitude, hella "sorry's and reprocess the order yourself." I reprocessed the order myself, I requested a supervisor and spoke with Sylvio, who assured me the order would be reprocessed and that my phone number was accurately updated. Frustrated, I submitted a one-star review detailing my experience. After that, the order stayed in "verify" status for over an hour, which is far from normal. I eventually canceled and reordered for pickup, and the same delays and lack of confirmation happened again. This experience shows a petty and careless attitude toward customer feedback. It's clear that Elemental Wellness no longer values customer experience, and I'm extremely disappointed. I will be taking my loyalty and business elsewhere.

Melissa helped me out today and she was very welcoming in setting me up after a long pause from…read morepurple lotus. She was very informative and helpful in the whole process of assisting me in making my purchase. If you're ever nearby, look for Melissa! She's the super friendly person that's running the cashier.

While in town for the World Cup I wanted to check out what San Jose had to offer. Found Purple…read moreLotus during a search of the area. Upon arriving, I found plenty of parking in the front and back. Security checks your ID prior to entering the building. The lobby has a welcome desk for new timers and another desk for online orders. Being first time, I was given all the details of being a newbie. FREE JOINT first visit! And the gifts keep coming on your next visits too! After all the exciting news, I finally entered the room with all the goodies. Greeted and provided knowledge of the place, brands and how to maneuver through the store. I used the kiosk to place my order. Similar interface to other stores I've been too. Staff was friendly all throughout my visit. I returned a second time, different staff but all with smiling faces. They have plenty of deals they offer daily. A wide variety of selections to choose from. Great experiences.

Updated Review - I'd like to thank Scott V., the GM at Airfield! He quickly reached out to me…read morepersonally and was able to make it right. He also hooked it up with a lot of samples. I'm definitely back to being a loyal customer.

I just had a seriously frustrating experience at this store. I placed a preorder totaling $57.17…read moreand handed the employee $57.25--eight cents more than the amount due. She refused to accept it because it was not "exact change." I repeatedly told her to keep the eight cents, but she still would not take the payment and had to ask her manager. She came back and continued explaining that they did not have change, even though I had already made it clear several times that I did not want any change back. First, how does a cash-based business not have change available? Second, why turn away a customer who is offering slightly more than the total and explicitly saying to keep the difference? What should have been a simple pickup turned into an unnecessarily confusing and frustrating situation.

Had a great experience here. The staff was extremely informative and helpful without making the…read morewhole interaction feel like a sales pitch. They actually took the time to answer my questions and explain everything, which I really appreciated. The product I purchased was reasonably priced, high quality, and most importantly, it was actually really tasty. I've had similar products in the past that were pretty forgettable, so this was a pleasant surprise. Definitely one of those "okay, I see the difference now" moments . Overall, great service, a quality product, and a price that didn't make me question my financial decisions afterward. Would definitely come back. Highly recommend!

I had such a great experience here! The dispensary was clean, welcoming, and very professional. The…read morestaff was incredibly friendly and helpful, and I really appreciated how knowledgeable they were. I purchased a topical cream and had quite a few questions. They took the time to go over everything with me, answered all of my questions thoroughly, and made sure I felt comfortable with my purchase. I never felt rushed or pressured, which made the experience even better. Excellent customer service and a very knowledgeable, friendly team. I would definitely recommend this dispensary and will be coming back!

Great product The quality is outstanding…read more The consistency is excellent No long lines Price is outstanding Taste and odor is excellent. I want to get some product after a few months with none Gotta get me some product soon!

Popped in here as a first timer. On the road and wanted to pick up some green. Unfamiliar with the…read morescene, I used GPS to show me places near me. Harborside stood out to me from the photos online + good reviews. A good amount of parking is available when you arrive. Staff was warm and friendly, letting me know as a first timer how it works. 40% off anything in the store. They had a great deal on some pre-rolls, buy 2 get the 3rd for a penny. Wide variety of selections to choose from. Good experience.

Huge shoutout to Brooke for always getting me right every time I step into the store. Love the…read morecommunity feeling and how friendly the staff is! Only thing I would suggest is maybe having a little music playing in the background to the shopping experience even better

I was delighted to see this dispensary open up near where I live. I usually do delivery from…read moreanother place but sometimes I like to go in. I came in on a Friday evening and it was moderately busy. I checked in at the front and when I walked in I was greeted right away. I knew what I came in for but wanted to see what else they offered. I gave my order to the guy helping me and he input into a tablet that sends the order to the back for fulfillment and they call your name when it's ready. As I waited I walked around and instantly saw something else I wanted. I approached the counter and the girl was nice to help me add it to my order, not an issue. I waited about 10mins for my order to be filled, not bad. They have a good variety and everyone who works here was nice. I would go back!

Emerald supply was right on time. The customer service and the quality is unbelievable. I'm…read moredefinitely gonna be accruing there service again

Paula is the owner and the service is amazing with this company Emerald Supply company. You call…read moreand she'll be within your home within 45 minutes and she has everything on her menu, If it's on the Internet, she has it in stock. Paula is amazing. You have got to try these hash holes they are incredible and you have got to try them. They are 1.5 g premium, Cannabis and they are amazing..

First time here! I went in for a few things and it was a great experience!…read more Everyone was very nice and helpful. The place was cute and clean. They had a great variety of things and the prices weren't bad at all. Variety, staff, ambiance was great lol but the best part was the wall of pets! I'm not from San Jose, but I definitely would be coming back if I was!

Excellent customer service, friendly staff, and transparent transactions. Again and again, I love…read morethis location to be specific. The Commercial Street location is not as good about honoring their loyalty system for first time and returning customers, nor are they very good about informing you about the $5 fee their card machines charge. This location is the best out of ALL dispensaries in SJ, hands down!

Selection is decent, staff is friendly. Prices are high but that's what you get in this area. If…read moreyou're like me and you just want someone nearby to sell you a raw garden every week then then this is your spot

I've been to quite a few dispensaries around San Jose, and Haze is one of the few I keep coming…read moreback to. The selection is always really good, whether I'm looking for flower, edibles, vapes, or something new to try. They carry a nice mix of brands and seem to keep popular products in stock. Yes, prices can feel high, but that's pretty much the reality with cannabis taxes in San Jose, not just this shop. I'd rather pay a little more and know I'm getting quality products with a great selection. The staff is always friendly and helpful when I have questions, but I never feel pressured. Overall, it's been one of my favorite dispensaries in the area.