They claim you can rent a unit online any time but it doesn't work and chat says we can't help you,…read morecall the 800 number and the 800 number says we can't help you use the chat.

If you like rapidly increasing rent, rodents burrowing holes in your mattresses and chairs and…read morepulling the foam out, being slapped on the hand when you leave 5 minutes after the posted gate hours and having all your concerns addressed by a friendly kiosk and off site customer service, then this is the place for you!! Needed long term storage, the rent has tripled in five years. Rent at time of move out was more than double current walk-in, non-promo price. Had repeated rodent problems which caused several hundred $$ in damage even though the animal issue was reported. Don't even think of using the onsite dumpster to throw away those rodent damaged items either. I've stored at several area facilities and Public Storage is by far the worst.

When I made a recent job transition I needed a place to store a dozen of boxes. I compared all the…read morestorage areas in Troy but also in other cities nearby and I made my choice by picking this place for the following reasons : * Safe neighborhood : Troy. * 24 hour free access (code) * Vehicle Drive-through (high ceilings so OK for big trucks) * Air conditioning (summer) + Heating (winter) * Price : One of the cheapest of the market. Check around you will see * Service : I felt like a VIP customer even though I just rented their smaller unit. * Clean level : 6 stars (if it was even possible) * Payment : Online (one time I was late by a couple of days and did not get late fees applied) Finally it was very easy to reserve the unit and even easier to get out. The customer service was really outstanding. If I ever need a storage again I know where to go !

Mini Storage in Troy/B'ham is great!! The facility is brand new very easy to get around and the…read morepeople that work there are always friendly. Bathrooms are clean too. Plus there is free ice cream and water. You also get a free truck rental when you move in. I had a storage unit there for a year and I did not have any complaints. As a side note they seem to always being involved in the community, when I was there they were taking bike donations for less privileged families.

Family owned and managed. Great location with fantastic…read moreservice. Rates are also very good and remain stable year after year.

Have been storing items with Snell's for years. Family owned and very friendly. I have used several…read moredifferent storage facilities in the past and Snell's Self Storage is hands down the best! I highly recommend you use them for any storage needs!!!!

Compass Self Storage Shelby Township…read more Beware the company reels you in with a low price. But believe me, every 6 months, rent will go up. Not just a little, but Hefty increases . In the last 18 months , rent went up by $40, $50 and now a Hefty $62. Our rent is pretty close to being doubled . Reason in order to maintain our high standards and provide you with customer service you deserve . Questioning what improvements have been made there ? So if you decide to rent there , you've been forewarned about constant increases . D. R.

Terrible customer service. Wouldn't take my monthly payment because I was 1 day late and told me I…read morehad to pay 2 months. Lost all my things.

Never have I ever needed to consider a storage unit until recently. My husband and I moved in to…read morecare for his 93 year old Mom and put our furniture and belongings in her basement. The unthinkable happened during a terrible rainstorm and her basement flooded! All our belongings were in jeopardy. Fortunately, emergency plumbing stopped the flooding (sump pump failed) and a restoration company came the next day to stabilize the situation. All our wet boxes of belongings were emptied, dried out and reboxed. Our furniture was put up on pallets and when dried out, was wrapped in plastic to prevent a future flooding disaster. In the interim, my mother-in-law's health really declined. We knew then that our living arrangement with her was drawing to a close and we would be moving out soon. Rather than having the restoration company put all our belongings back in the basement once it is restored, we decided to take everything and put it in off site storage. This is where Storage Sense comes in! Beth, Utica location Manager, answered my request for a quote promptly via Yelp. The concern she had for our situation overwhelmed me. She made the perfect selection of a storage unit for our needs and gave us an affordable solution to our dilemma! I met with her under a very stressful time for me (mother-in-law back in the hospital) and at the end of her working day. She took the time to show and explain how storage units work, set me up with an account and relieved that immediate stress in my life. Storage Sense is not only clean, safe and well managed by Beth, but it also has a heart. Thank you Beth and Storage Sense for a wonderful first time ever experience with storage facilities! I HIGHLY recommend Storage Sense and the services that Beth provides at their Utica location!!

You guys can improve your lights in here and air circulation. I have a unit on the third floor and…read moreI can't even go through. It can't even look for anything. Can't even sort it out or anything like that cause it's so hot up here there's no air circulating and there's no lighting. I can't see anything you guys have the time so quickly. I can't even look for anything. She just have a light switch in every unit cause this is ridiculous. Spend all this money and I can't even go through my stuff. I can't even find anything. I'm sweating up here and I'm handicap. It's so hot up here too hot for me so I pay all this money and I can't even go through my storage. There's no air no circulation. Definitely can't see anything at all. You should have a plug-in here or something. I don't know, but this is ridiculous. Pay all this money and I can't even go through my storage look through it or anything cause it's so hot up here gonna pass out. you guys need to fix this or I'm moving my stuff somewhere else because this is ridiculous and I will tell everybody else that runs here to leave too because they have the same complaint. You can't find anything cause the lights go out why why can't they stay on? Makes no sense do not rent here. He will not be able to go through your things he won't be able to see and if you have the third floor, it's very very hot with stale air.

When I arrived with a 10-foot UHaul truck full of my belongings and paid-by-the-hour loading…read moreassistants, someone from another Public Storage location had moved into my unit, mistakenly at the wrong site! The resolve from Public Storage was to move me from my premium first floor unit to the second floor at a higher monthly price (best available). They gave me $25 however my rent that was $116 for my original unit was priced at $139! I asked if I could have this unit I was inconveniently placed in for the same price as my original, and they would not budge. Furthermore, the transfer to the second floor was terrible because occasionally the elevator would be non-functioning for up to three days in a row at times. This is something that no one is notified about so you don't know (nor could they tell you when it will be resolved!) until you arrive to transport things in or out. On top of that, they just went up on the rent from $139-$197! Absolutely not, not, not. Goodbye forever, and I'm going to tell anyone who asks.

Awesome facilities, great staff, John was particularly helpful today calling me to warn o had…read moreaccidentally turned auto pay off when changing payment method on my account. I give this place and location a 5 Stars, no doubt!

I won a public auction which is legally my property when I win. I call them to verify I can come…read moreget my property and Angela says what unit and I said I'm not sure I paid $160. She goes here it is and it will ready when I get there. I get there and the other girl after 5 minutes of me waiting asks me what unit. I say I'm not sure I paid $160 and she made a big stink about me needing to know what unit. I said I'm sure you didn't sell that many units for $160 which I joked about on the phone with Angela. So then I make a comment how this is going to waste even more time and she asked me what I said. I chose not to repeat it and kept quiet. She then says I am being disrespectful and will ban me. Thats wild so I take my phone and start recording. Asking what I said or did that was disrespectful. Neither of these ladies mentioned a single thing I said or did that was disrespectful. Not a single name called, No cuss word, No epithet, Slur or anything. They had silence when asked multiple times. Then I get kicked out only when I turned the camera towards Angela As soon as she seen the camera I was banned. No disrespect in the video and it is clear as day when I am banned and it was not for threatening her like she said Not for anything else but being recorded. So then she calls the cops and says the one girl says I am threatening her by filming them. So of course the police show up 3 cars deep and pull me over just to tell me I am not allowed to go there. This place uses the police as a weapon over asking why I was disrespectful or how and filming them. Angela Martin 1-800 Self Storage www.1800selfstorage.com 1800selfstorage.com 26660 Greenfield Rd, Oak Park, MI 48237

I've been with them for a couple years now. I recently got all my stuff out. In the beginning they…read morewere very kind they were very good with me. I had no problems until recently. I called March 31 to close my storage unit for April 1, I only had to pay like three dollar charge. And then when I got there after hours they put a lock on it already. I called them and they said they got it off and happily got everything out. A week later I got a email saying that I miss my charge and I have a late fee. I quickly call them and said it was error. this place is great but you gotta make sure to catch there mistake.

So I've had a 10'x12' for a while and they just bumped the price AGAIN by 20%. I'm now paying more…read morethat twice the rate shown on their website. Called to get it reduced and it was a flat "NO". They suck you in for the opener (like a good dealer) and then stick you on the backend. If you haven't checked prices of similiar units elsewhere I would suggest you do.

I would give zero stars if I could. Expect price increases of more than 10% every six months like…read moreclockwork, even though they advertise at significantly lower rates on their website. When called out on it, they make predictable excuses. Basic marketing will tell you that it's far less expensive to retain customers than obtain new customers, but they have zero concept of that. Avoid if possible.