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Silver and Sassy - Front Door

Silver and Sassy

(12 reviews)

$$

Terrible service. I bought a few items from this shop. Two Brighton watch bands and one pair of…read moreBrighton sunglasses. I had an issue with my sunglasses and was told at the point of sale that if I had any need of repairs I could bring them in. I did just that in November of 2024. I was told that it would take about a month to get them back. I called in January to check on the status and was told that someone would get back to me and no one did. I was later told that the owner was sick with the flu which is understandable and that someone would get back to me. No one did. I finally got a hold of the owner today after months of trying to get the status and she verbally accosted me stating that she ordered a ring for me that I didn't retrieve which is a BOLD faced LIE. She did not have the ring in stock and I wanted to see it in person BEFORE making the purchase. I also told her that it was fine and that I would try the Brighton store in Delaware. She volunteered to order it and told me that I could make my decision when I visited the store and that I was under no obligation to purchase it. Rightfully so as I did not make the request. Weeks later told me that the ring came in when I called to check on the status of my sunglasses the first time and I told her that I would take a look at it when I came to retrieve my glasses. This owner Kathy was very defensive despite my effort to emphasize with her for the brief 3 weeks that she was sick. She apologized for lying saying that she did in fact not tell me that the repair was a curtesy and she had to pay a total of $40 to send it for repair. While apologizing she simultaneously disrespected me saying "not to mess with her" and abruptly hung up on me while I was simply stating that it had been months and was empathizing with her situation. Of course she didn't hear that as she was screaming at me. She also accused me of being disrespectful in her shop which nothing could be further from the truth as I've had nothing but sweet encounters with her, her family and staff in addition to my husband and autistic child. What a disgrace. You should be ashamed of yourself for the way you treated me unnecessarily and your utter LIES. SPEAKING OVER your customers is not the right way to do business especially when they have legitimate questions and were being empathetic. I do not recommend this vendor and will be taking my business to the Brighton store going forward. I'm sure you're going to reply with UTTER lies but remember I also cannot believe that you JUST mailed the sunglasses out for repair. God sees and knows all things and will repay each one for wrongdoing. AS THEY SAY KARMA is no respecter of persons and you I'm sure won't be exempt. DO NOT BUY HERE!!

Me: "You know, you really gotta stop saying 'how cute' every 3 seconds in here."…read more Friend: #1: "How about 'SO cute!'" Friend #2: "How about 'KYOOOT!'" Me: "Now you sound like a bunch of New Jersey Kardashians. STOP already." In essence, one of those little boutique galleries filled with home decor that is just layers of adorable. I got suckered in and was lasciviously eyeballing a string of miniature salt and pepper shakers with tiny lights when my sister hollered, "FOR GOD'S SAKE!" and just bought them for me so she didn't have to listen to me whine for the next 18 months about how I should've gotten them.

Just For Ponies - horsequipment - Updated May 2026

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