Amazing company. Honest and kind and trustworthy! Explained our situation very well. Thank you!read more

Pros -excellent customer service I called about a washer…read moreissue and he explained what it was and was very upfront and honest Cons -based on the customer service alone I would use them for future services

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

Scheduling the appointment was easy & the service tech was very helpful. The communication after…read morethat with the repair estimate was less clear, and when it was determined a part was no longer available, they didn't automatically offer to return my repair deposit; separate from the diagnostic cost. I'm still waiting for my refund.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.

He showed up on time, and was able to let me know quickly what was wrong! He was great at…read moreexplaining things and didn't push me for more expensive options!

Meant to leave feedback from a while ago, Alex fixed our refrigerator quickly! Highly recommend!read more

Alex showed up when promised, was very professional and he very clearly described what he…read moreconsidered to be the potential fixes required for our KitchenAid oven and the best and worst case cost assessments of each. It turned out our oven fix wasn't as easy as we had hoped, but the oven is clearly fixed and within the price range Alex initially quoted. Bottom line, Alex would definitely be my first call for any appliance matter in the future.

They did some work my washing machine because it had a leak. After six weeks it started leaking…read moreagain. They're coming out on Monday to fix it again. It is nice to hear they're standing behind the work that they did. I will let you all know if that changes.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.

Vitalii from Bold & Short Repair replied within minutes of messaging him for repair services on a…read morelate Saturday afternoon. I described my issue with my freezer (loud buzzing sound when the motor comes on) and he was able to schedule a technician to come by on Monday afternoon to work around my schedule. The technician, Vasyl, texted me when he was on his way and arrived promptly as scheduled. He was able to quickly diagnose the issue (ice build up that was hitting the freezer fan when it turns on). To repair, I needed to move all the food items out of the freezer and into coolers, and Vasyl was able to quickly repair the issue by manually defrosting the ice build up using a commercial steamer tool. He inspected the fan and it was still operating normally and no buzzing, so it did not need to be replaced. He was able to diagnose the issue and finish the work within one hour of arrival. The repair price was reasonable and the inspection fee was waived since I went ahead with the repair. Vasyl also answered my questions about how to prevent this from happening again and also some recommendations on future fridges when it is time to replace mine. Vasyl was very friendly, professional, and courteous. Thank you Vitalii and Vasyl for fixing my fridge on such short notice. My family really appreciates the quick turnaround, fast diagnosis and repair, your transparency on the issue, and not recommending any unnecessary replacement parts. You saved us money from buying a whole new fridge!

Were so easy to work with! Very easy to schedule, and confirmed with a phone call when they were on…read moretheir way. He was able to easily diagnose the issue, had the part, and had my dryer repaired within 30 minutes. Very happy with their work!

I canceled a diagnostic service with another company because they charged a fee, but would not put…read morethat toward any repairs. Sir Visser applies the diagnostic fee to any needed repairs. In addition, they have an option to purchase a new appliance if the repairs are too costly. This would be at a discount, as well. There was a four hour window. The tech came promptly and was very focused and professional. He quickly diagnosed the issue, and was able to fix the problem without having me purchase a new door. That would've been way too expensive. Very honest!

AWFUL SERVICE !! Do not hire them under any circumstances!! The team is completely incompetent…read more They ignore your voicemails when you are telling them to come back because their team didn't fix the problem. They sent 3 different technicians to "fix" the dishwasher & it's still broken! The second & third technician that came said their previous partner that was at the house ordered the wrong parts & they didn't know why they ordered what they ordered! They also let me know 1 of the technicians that came no longer works there because he was incompetent! The manager John is very rude & had a nasty attitude when I was complaining about the service on the phone. I tried to come to a solution with him but he refused. Customer service is terrible, team is incompetent. Do not hire this company under any circumstances! They wouldn't even refund us our $220 which they said would be applied to the end bill when they were done fixing The problem. The problem was not fixed after 3 visits from 3 different technicians & 2 two months of being ignored when we were asking for follow ups & time frames! We asked for a refund so we could find a company that could help us, but they refused. Beware!!!