Unfortunately, I can't leave zero stars...... I went to look…read moreat golf shoes and ended up finding a couple of items that (I thought) were marked down. After inquiring to purchase them, the manager (Brandon-GM) is asked to go verify. He noticed the price tag and rudely stated there is nothing they can do about the tag being wrong or the being in the incorrect space. It's not a big deal about the price of the item, but trying to chew out an employee in front of a customer about it is unprofessional and speaks to his lack of leadership. I chose not to buy anything because their prices are higher than Academy and other competitors, even for the same items. On top of that, you have people like Brandon who would rather stand up front and do nothing than make sure customers have a great experience at their store. Needless to say, I definitely won't be back.

Absolutely terrible customer service, shoe department has a bunch of people sitting around talking,…read morenot taking care of customers. Can't imagine the amount of money they're losing daily.

Great spot for all your local sports needs! They always have what I need and the staff is always…read morefriendly and helpful!

I'm not complaining about the 30-degree drop in temperature that we got yesterday but after…read morefreezing my buns off at last night's football game, I decided to pick up something that will keep me warm at the next sporting event. This place opened within the past year and they're located next door to Joe Willy's. If you reside in the Rockwall or Heath vicinity, this little sports shop carries all types of apparel for the two local high schools in addition to other athletic/sports related stuff. They also do custom printing orders for your favorite high school sports team or club. I don't know about anyone else, but I'll be stylin' at the next outdoor stadium event rockin' a pair of flannel pajama pants with the Rockwall logo emblazoned all over them! Maybe I'll even dress them up with some high heels! : - 0

Racquet and Jog is great spot for casual sportswear and extensive running shoe selection.read more

Amazing service. My mom has a difficult time finding tennis shoes and Hailey was so patient and…read moreaccommodating. I definitely recommend this location and will keep going back. Thank you Hailey!

Absolutely above and beyond! Montarvo is the best, he helped me out very much when I was looking…read morefor bikes. Thank you thank you!

Horrible customer service at the customer service counter. What a shame that they are the face of…read moreAcademy. I waited 15 minutes for an online pick up. I just want to commend Rodney, one of the employees there. He was busy at the registers and rushed over when he was done to help a line of people waiting for store pickups. All the manager (female with long, straight, gray hair) did was stare at me while I waited for her to do everything but help customers. When she finally "assisted me," there was no apology for the wait, no smile, no hello, no thank you. What happened to this place? It's become a dump with no one on the floor.

Very helpful and friendly staff, I asked if it was okay to hold a shoe for me it was the last shoe…read morethey had in that size. Everything went smooth I will be a returning customer.

Came here to get my husband's feet scanned to see what shoes would be best for him. Thankfully all…read moreof the staff was really good to us and helped my husband find a couple pairs of shoes that for him well with his foot problems. Found some ankle socks for myself to get. Love the layout/vibe of the store.

All went great, nicely supervised...,,making it a family gathering for all!…read moreThe only slight issue was the **cost of tickets, and how to pay for it! I think $50 a ticket was too high as well as the difficult way to pay... through an app. No cash was accepted, (safer) but people didn't know that in advance until they walked into the tournament!!!! Should be posted on outdoor area to let customers know in advance! $15 per game is way too high per individual!

After purchasing an expensive football helmet for my peewee football player online, we were seeking…read moreprofessional help with fitting and assembling the straps and so on. Google directed me to Rockwall Sports Center so I called. We live an hour away so I inquired if they provided help in assembling the straps and fitting. They were the most helpful and we went the next day to the store. We were greeted immediately with professionalism and kindness you don't normally get at a small store. KR exceeded every expectation with his knowledge and willingness to spend time making sure the helmet fit my son properly and assembled everything that came with the helmet properly and quickly. It was very apparent he knew exactly what he was doing. This store is the epitome of sports equipment store. We didn't shop the store but I will be back to shop this store before we shop big box stores. We had an amazing experience and would recommend them 200%. -The Dean Family

I walked in with my cousins bike with a training wheel issue, and in five minutes the tech found…read morethe correct nut for the wheel. We also bought a kids helmet for her safety. We almost bought sunglasses, but I put them back when she was not looking. I appreciate the quick service and friendly persona of the staff. I drove an hour from Kaufman because they answered my questions quickly and efficiently when I was looking for a bike shop open on a Monday. Thanks again.

Literally every experience I've had here has been awful. From slow customer service, to rude…read moreemployees, being lied to, ignored, had my tire put on backwards, yelled at by one dude because I didn't bring sealant, had work done poorly, I've been overcharged. Discriminated. The staff is mostly very young men who tend to play around when the manager is gone or off. Too much to write. But I'm glad to share with anyone in person. The last straw was talking to the manager about how upset I was that shoddy service was done but he was more interested in defending his employees that considering me the customer, and I've spent money in that store. Have all the receipts to prove it toi. It's really sorry there isn't another bike shop around. I'd rather take my bike to Richardson bike Mart which is pretty far from me and be treated with a little dignity and respect. If you ride mtb go anywhere else this place is awful.

Great products on display of different types of outdoor gear. The bows and hunting…read moreequipment/supplies for all different budgets was great to see. You can spend a lot of time just shopping for different things and visit their bar for a drink. Daydreaming while looking at the pontoon boats and ATVs is fun, but just checking out the aquarium makes the whole trip complete. Also, they are animal friendly and give your dog a treat at the checkout counter. The staff is very friendly and open to conversations.

I am returning to the sport of archery after several years, and brought my bow to the store, hoping…read moreto use the range which was advertised on the website. However according to the associates, the 'range' is actually an infrequently used single setup lane. Additionally, you need to be there when the bow tech is on shift, but I did not find those hours posted. This took me by surprise, given the size and location of the store. The east side of Dallas can surely use a true indoor range.

Wow, it's been a long time since I've witnessed such poor customer service, especially from a…read moremanager. I have a big family and we've shopped at Famous for years. I brought in an even exchange from a purchase my Wife made 30min prior. The Manager who was helping us seemed confused calculating simple math, refused to look at the receipt and acknowledge she was charging $10 more for the exchange. She became visibly upset and disrespectful. We paid the extra $10, but next time i'll wait for anyone else to work with but this person, or I'll just save myself the hassle and shop elsewhere.

Went in yesterday to get some work crocs that I saw online. On the clock shoes. Came in and the…read moreperson working there greeted me. I was the only person in the store. I asked where the croc were and he pointed and tried to describe where they were. I went to where he seemed to be saying and couldn't find any of the shoes I was looking for. I can hear the person working there talkin on the phone. So I thought I would wait. Finally I walked Over to the counter and asked if they had any of the shoes I was looking for for and they showed me where some of the work shoes were and then said they do not have and I would have to go to a bigger store. I said it shows they have them online. Nope. Sorry