Many business owners think about their products and services from the perspective of a provider or…read morevendor. Not the customer. Here's some advice: Walk through your business the way a customer would. How do they enter your space or navigate your website? How easily can they identify what they need? How smoothly is their order fulfilled? Where are the natural opportunities to upsell or add value? What does the payment experience feel like? Every step shapes their perception of your brand. If customers sense high effort, confusion, or indifference from staff, they will look elsewhere. Of the four customers I saw during the visit to your location: 1) the first one was frustrated because the ingredients advertised weren't available, so instead of being guided to an alternative she had to make that choice, 2) The second customer was frustrated because there was only one person working, and while this individual was making his order, the soul worker did not acknowledge any of the other customers, so he was frustrated when the customers pulled his attention away from crafting his order, leaving him with a negative experience, 3) the third. Customer was clearly frustrated because she was purchasing premade juices, but still had to wait an under amount of time before even being acknowledged by staff, 4) the fourth customer (myself) after waiting in line and have to ask a new employee who just came on shift if I could be helped was immediately informed by the staff regarding what they were out of and what they didn't have. Here's a tip: Instead of delivering a flat "we're out," train your team to offer alternatives that keep the experience positive. If you're out of vanilla on a hot day, guide the customer toward other refreshing options. They came to you to solve a problem--thirst, hunger, comfort--and your job is to preserve that momentum. When your marketing has already done the work of getting someone to your door or onto your site, honor that investment. Even if you can't provide the exact product they wanted, create a smooth transition so you don't lose the sale, the relationship, or the goodwill. Your brand, values, and reputation are being formed in real time. Inconsistency, poor service, indifference, or discourtesy can undermine your business before it gains traction. A customer‑centered process is your competitive advantage. For customers who are trying to support your business, especially as a black owned business, you are making it hard for customers to give you their money. Please fix this.

I had some time today after my dentist appointment and wanted something good to eat but it was so…read morehot that I decided on a smoothie. I'm glad I did. I ordered the Vanilla Warrior protein shake and it was great! I didn't have to wait long for my order.

I ordered online and arrived a little early for pickup, so I sat down and waited. The employee…read morepreparing and packaging my smoothie handled it with great care and attention to detail. He finished my order and placed it in the pickup area before I walked up and introduced myself as the customer. Seeing that level of service before he even knew I was there was refreshing and showed genuine pride in his work. Great experience overall.

Utterly fantastic!…read more This is located near the Outback Steakhouse, Mezeh, and Nando's att Laurel Town Center. There was no wait in line, the cashier was friendly and helpful and competent on the register, the smoothies were made quickly, and the taste of both was phenomenal! I got the 20 oz smoothie, which is ample for one adult. The customer service is on point! All three employees greeted me, acknowledged me, and/or thanked me, which is super nice. It really changes your mood when the team members are in a positive and upbeat mood. There is plenty of seating inside and outside. I'll definitely be back!

Fueling up for an adventure with a healthy on-the-go lunch from @riseup_nutrition…read more Definitely a pricy option but I'll treat myself every now and then!! @@jus2blkgirlseating #PeanutButterCup #onthego #travel #photography #ontheroad #breakfast #healthy #healthylifestyle #coffee #foodie #vegan #healthyfood #adventure #follow #love #fitness #food #lifestyle #summer #instagood #roadtrip #mealprep #lunch #yummy #explore #delicious #momlife #fashion #happy #glutenfree

I had a minute to stop on my way in to the barbershop. I have been wanting to try Rise Up for some…read moretime now, so I stopped in. Upon entering, I received a warm and delightful greeting from Kristin and Grace. They explained their menu concept and services they offered. It just also happened to be Wednesday and on every Wednesday, they offer waffles and each waffle with any topping of your choice. Each waffle has up to 22 grams of protein. RISE UP offers a healthy snack/meal choice for shakes, teas, and snacks. Shakes have around 24g of protein, 24 vitamins and Minerals, with up to 350 calories based on the shake option. On my first visit, I ordered the Salted Caramel Mocha. Yes, it taste as good as it sounds. On my second visit, I ordered the waffles with bananas and strawberries. It is equally as good as the shake I had. Gluten free options are available. Stop in and give Rise UP a try. They also offer fitness programs and they support those living healthier lifestyles.

One of my favorite locations. Staff is attentive friendly! They have added food at this location,…read morewe had the bulgogi fries, and loved it

I go out of my way to get this tea! My favorite is The peach…read moregreen tea with mango jelly. What I love most is that you can customize your sweetness and make the drink your own. Customer service is always 10/10 and I appreciate the simple but trendy decor that really adds to the ambiance!

Great place with wonderful customer service and the owners are the staff. They want you to return…read moreand are very accommodating. The food is great and they have veggie/vegan options. It is a great location to hang for any old reason. I try to get stop by as often as I can.

More than Java Cafe is a hidden gem. At least they were to me. I visited for a friend's birthday…read moregathering, and didn't quite know what to expect outside of the glowing reviews that my friend gave about the brunch items. I had the Jerk Chicken & Egg, potatoes, and drip coffee. Everything was delicious, and I had plenty of food leftover for later. The owners were hilarious when they joked with me about my tolerance for spicy food. The Jerk Chicken Sandwich (wrapped in coco bread) is advertised as spicy, but it wasn't overwhelming to me. The service was timely, and everyone was kind. There's plenty of seating to choose from, and you can explore the other small businesses while you wait for your food. If you're looking for a small Black owned business to support, I highly recommend More than Java Cafe. The food is delicious and the service is on point. I will definitely return when I'm in the area.

Katherine was very awesome, she was friendly fast and patient. I ordered 2 bacon ranch flat breads…read moreand a smooth spent around $24. The flat bread was good just wish it had more meat & bacon! It tasted like a bacon ranch pizza lol. Overall inside was clean and well stocked will be back when I'm area.

Date of service: July 26, 2026 Location: Laurel Washington…read moreBlvd Customer service: HORRIBLE Occurrence: I haven't been here in a while because the last time I was here, I made a purchase that was approved on my card and as I watched it say processing and approved, the young lady walked away and began doing something else. I waited at the register for her to give me my receipt but she continued to make smoothies. After I sat down she said Ma'am you have to swipe your card again. I said no I do not, the transaction was approved and it's showing on my account as processing. She gives me a receipt that it was voided. I asked why didn't you complete our transaction before walking away and maybe this was the reason it did that. I explained to her that I wasn't swiping again because I would be charged twice. This is the second time their register has done this to me and I've viewed others have the same issue. The young lady is totally unfamiliar with understanding this process. I even showed her how my bank is showing that it was being processed. If you come here, PAY CASH because I suspect something else is happening here. Ambiance: it's just tropical smoothie

The menu has everything! Açaí bowls, pitaya bowls, green smoothies, Greek yogurt bowls. You can…read moremake your own and add additional toppings/protein powder. The bowls are packed with fresh and healthy ingredients. It's a perfect snack/meal and I'd definitely come back to try other menu items.

I love having this place as a nutritious options. I always get the green smoothie and add the whey…read moreprotein to meet my daily goals. The only problem is it's rarely a quick stop. Even when the place is dead it can take 10 min for your smoothie to be ready.