Had CV axles replaced, owner said he would back up his mechanic, Joe's word in regards to test drive and what he heard, all that Joe recommended would have been needed was CV axles replaced. I asked on Yelp messaging, what would he do if there's still all the noise from test drive together? Would he fix the other issues, complimentary, so that I don't have any noises, since that was / is my concern? The interaction of messages on Yelp were deleted in the system (not by me). Test drove afterwards around the block, not over any speed bumps or really bumpy roads, in order to listen for everything. Was told and shown the brake caliper loose (but not told it is not working properly). Called JT Auto, was told over phone they would replace it as a warranty item if it was bought through them, and to go to where it was bought originally. I still hear something below after the second test drive after I returned same day. Same sound(s) as when Joe and I took it for test drive, minus clicking noise when reversing. Grateful they fixed that issue. read more

Did not have a good experience here. Owner speaks very condescendingly to you, they didn't solve my issue.

Without question the best garage in Tucson. Not only is the staff friendly and know how to communicate they really have a good understanding of automorive systems namely electrical which has been a problem I've had with other garages. I'd take my car here first before choosing the dealer. read more

Not a bad basic auto shop. If you have a newer/nicer car (something with a turbo charger or a boxer engine), don't take it here. They won't service CVTs, but that's the case with a lot of auto shops. Service is really good, includes photos texted to you showing you any issues with your vehicles, then the owner calls and asks if you want to act on any of those, and quickly gives you a quote. My only quip is the owner tries really hard to sell you tires, which is whatever I guess, but he only ever has Coopers and Toyos in stock, don't expect to get Michelin/Goodyear/Continental from him. If your someone with an older vehicle without a CVT, this is probably one of the best shops you can go to for routine maintenance. read more

Again my car broke down they worked me in knowing I use the truck for work. They had it done with several extra things I needed done since they had it all apart and still finished earlier then promised with such a fair price. I have been taken advantage of by garages so often. Not here they are no nonsense. They run a business to keep repeat customers. Unfortunately my 4 runner seems to want to turn in every time I drive past just trying to limp it through until next year and they are amazing read more

This auto body shop saved my butt. I've been been on a transcontinental road trip to move for my new job. My car all of a sudden had the dreaded check engine light that had turned on and the body shop especially the mechanic Brandon was patient and has the customers best interest in mind. He was exceptionally knowledgeable, straight forward and personable. They managed to squeeze me in, were very straight froward and only charges you for what you need. read more

JT Auto has taken care of our work vehicles and personal vehicles for over 10 years and the estimates provided are unbeatable! This full service auto shop does their very best to get you in ASAP, offers a variety of different services (oil changes, brakes, tires, computer diagnostic codes), and even replaced my antenna for way less than the dealer would've charged me! Check in, wait time, and check out are always prompt and efficient. The staff are super friendly, the lobby is warm and inviting, the mini fridge is always stocked with bottled water, and the restroom is always clean! They also offer military discount! Love this shop! Best in town!!!! read more

Reasonable price for oil change and tire rotation. Unfortunately, signifiant up billing for repair detected during the oil change is quite big. I was told about an oil leak requiring change of gasket cover and posterior axile brake+rotor change. The quote was 1200 dollar+tax. Of course, you would shop around. A mark up of 20% is what I usually get in Tucson market from prior experience. This one is about 100% up. Discussion with multiple local mechanical shop results in breakdown of the following. 4 hour of labor and about 300 dollar material cost. Most place quoted around 500-800 dollar. Please be advised about price and do negotiate. read more

I was referred to JT Auto by a friend who said they were great people and the service was excellent, and he wasn't kidding. I needed to have new rotors and pads put on my Lexus RX350 along with an aftermarket tow hitch, and because I bought them myself (the brakes were even from the dealer) nobody would put them on, but JT did, and at a very fair price. In today's world places like JT Auto are extremely hard to find, but walking in the door reminded me of going into my uncle's repair shop in northern Colorado decades ago where the people were friendly and totally honest, and it was obvious to me from the moment I walked in I was in the right place.. and my sense of the place proved to be spot on. I can't speak highly enough for JT and his crew... they were all really friendly, good and honest people, and they really know what they're doing, so thanks guys. And if you happen to read this, the next time I need work done I'll be in touch for sure. read more

We were visiting the area when we must have hit and damaged the underside of our car. Being from out of town and not knowing a good mechanic, I reached out to a few places on Sunday night. JT Auto was the only one who got back to me and said we could bring in our vehicle the next morning. They knew we were trying to drive back home that day, promptly assessed the damage, and did a quick fix so we could safely drive back. They didn't even charge us anything! THANK YOU so much! We were so impressed and recommend them. read more

Groupon coupon used. Was to include a tire rotation but pretty sure that didn't happen. Wasn't given a receipt or any paperwork whatsoever. Not a return customer here.FAST service though!! TOO FAST! read more

Our car was having problems starting and we were in the middle of moving out of our house. JT Auto scheduled us in right away, diagnosed the problem and replaced the battery. Fast and professional. Beautiful shop, which looks small from the front but don't be fooled, they have a second building in the back with more service bays. Excellent service. Highly recommended. read more

I can not explain how GREAT this business is!! Being new to the area, I was worried about finding a trust worthy and reliable auto shop. I couldn't have picked a better spot with friendly faces, fast service, and great prices! They even caught a mistake that another place of business did and helped me get that straightened away with them. 1000000% recommendation!!! read more

Fast, honest, nice!!!! Highly recommend!!! Fast, Honest, nice, highly recommend!!! Why can't I post this review? Have to say it again lol. Fast honest nice!!!! read more

Needed work done on my car and they helped me with everything so quickly. JT Auto does a great job of sending detailed reports with pictures and descriptions for each vehicle issue. I highly recommend for anyone needed car help. read more

I was traveling and had trouble with my car. I'm so glad I found JT Auto. They quickly scheduled me and provided honest, efficient service. Highly recommend! read more

Mechanic took great care of my car! They are busy and for good reason. Definitely recommend!

The folks at JT Auto are always friendly, informative, and fair. I started going there a couple of years ago and have not gone anywhere else since. read more

One of the best auto service family owned companies I've used for oil and full auto services. I traveled across the US from AZ to KY two years in a row and traveled a lot from AZ to CA. Always has on-time service without any runaround. Recently moved from Tucson, but def miss the great service JT Auto rendered to me and my husband. read more

I just had my oil change done at JT Auto. It was my first time there. The staff was friendly and helpful, making suggestions for my car. I found this family-owned business via GroupOn, and am happy with the choice. read more

I moved to Tucson from Chicago with a 20 year old used car. Many shops have refused to work on my car here, because of the presence of rust. That's what rain and snow does to any car in the Midwest. I received a referral to try JT Auto from an employee at Auto Zone. I gave it a try and I think I just found my guys! I can't say anything more than "satisfied" in regard to the repairs and service I received. I need two front axles, all the belts, air filter and two tires. Wyndell, the owner, was explicit in advising what was needed for my car and the price was right! I got a ride to and from home while the work was taking place. I can't say anything better about it. Having my car worked on stresses me out, and I felt relieved that the repairs were done right. I would definitely go back! read more

JT Auto - I drove out to Tucson from San Diego before the 4th of July week and my AC died 2 hours out from Tucson (yes in 108 degree weather). When I got in to Tucson I immediately began calling repair shops and received quotes from $1,500 to $2,000 as it sounded like I would need a whole new AC compressor system. My sister recommended JT Auto. The owner, Wyndell was my nephew's Freshman basketball coach. We contacted him Saturday late in the evening and he worked all weekend trying to ensure he would be able to get appropriate parts for my car without even seeing it, since multiple shops gave the same diagnosis. I brought my car to JT Auto on a Tuesday morning. As we expected, I needed a new AC compressor system. My car was ready Wednesday morning and I was happy be to driving with cool AC temperature. Wyndell communicated throughout the whole process and explained to me in detail what was going on with my car (the clutch had melted.) JT Autos prices definitely beat all the other quotes I received as was the friendliest person that I worked with. I highly recommend JT Auto because of Wyndell, for his honesty, and great communication. read more

I am very pleased with the repairs made to my car! I had priced the brake repairs I needed previously, in my old neighborhood, but put it off since I was barely using my car during Covid. But when I went in for an oil change, I was offered a good package price for tires I also needed, and the brakes, so I took the chance with a new (to me) company and I couldn't be happier. My car is driving so smooth, the brakes are feeling like new and I am enjoying getting out and just driving around! They fit me in the same day, gave me a ride home and treated me well with no one talking "down" to an older female. JT's has a new customer and I have a new shop in my new neighborhood. Win win. read more

JT Auto is my go to for honest quotes and repair work. This is a family business that goes above and beyond to make sure you're happy with the work done. Also a great place to buy tires. I highly recommend JT Auto. read more

JT Auto does great work for an exceptionally fair price. The entire staff at JT Auto are awesome. The owner Wyndell is so kind and respectful of all who come in. Wyndell does what he says he's going to do and doesn't jerk you around with double talk also he doesn't sell you things that you don't need. The price he quoted you is the price you pay. There is an exceptionally clean waiting room and rest room. I highly recommend JT Auto to any and all. read more

Great customer service and definitely a good price. They have been nothing but accommodating!

Took a car to JT Auto for a pre-purchase inspection. They texted me a link to their thorough report that included pictures to document any problems that they found in the vehicle. I used this report to negotiate down the purchase price of the vehicle and also received a 6 months warranty from the seller. I was so impressed with JT Auto that, after purchase, I took the car back to them to have the noted items repaired. My thanks to JT Auto owner, Wyndell, for providing great, honest and responsive service - I'll be coming back to you in the future! read more

Recently purchased an older model car that I needed to smog in order to register. The car failed the test so I started researching and reaching out to mechanics for an estimate. Sent a message to JT Auto around 930pm within 10-15 min got a response and an appointment to bring it in first thing in the morning. Took the car in and waited while they checked it, they were able to diagnose it and show me what needed to be replaced in minutes, the best part was they were able to order the part and finish the repair in less than an hour and charged me much less then what other shops had quoted me. I am very satisfied with job they did and will be coming back for other things the car needs fixed. Thank JT Auto!! Awesome job!! read more

Went to change my car's oil, I haven't been changing the oil since I bought my car so today was my first time and I choose JT auto because my husband used to come here, he told me that the customer service was real good so I went with that in my mind expecting kindness or at least a smile but they didn't... maybe because I'm a women? And they spect seeing just men? I don't know but for me a friendly customer service is important and here I didn't experience that Pd: Service was good, what I didn't like was just the treatment and attitude! I would say that more clients would come to you if you (JT AUTO) were more kind and friendly. read more

I recently had my wheels aligned at JT Auto and couldn't have been happier with the service or price. The owner fit me in on short notice. My car was serviced quickly. The price was unbeatable. My car drives noticeably better. The midtown location was convenient. I'll be back. read more

Got me in really quickly for a diagnosis. Although I was not able to afford the repairs, JT Auto gave me a great pricing and was very honest and up front. They even showed me my car and let me take pictures to explain what was happening. I highly recommend!! read more

So appreciate the time on a Monday (Holiday to some) to assist with possible problem on car. Will absolutely refer to him. Thank you for your time ( Jeep Compass) read more

My car was having rotational tire squeaks ever since I changed my break pads a year ago. My mechanic back in California was not able to fix this issue and told me it was normal. Everytime I drove my car around for the past year, I was in constant anxiety as I felt like my car would break down any minute. Since moving to Tucson, Arizona, I began my search for a mechanic to see if I would have any luck here. Upon searching on Yelp and reading such great reviews about JT auto, I thought I would bring it in to see if my car issue could be fixed. I called at 2pm and was able to be seen at 2:30 pm. Once I arrived and informed them about my issues, they promptly took my keys and went to work. Within an hour, they came back and told me the issue was fixed! They also informed me that the issue was because previous mechanic that changed my brake pads did not reset my e-brake which was causing the sound that I was hearing! And the best part was they did not charge me a dime for solving this problem! Thank you JT auto for being so kind! I can drive without feeling anxious anymore. You have gained my loyalty as a customer! read more

Fast friendly service at a fair price. So glad I found these guys. I came for an oil change and I will be back for new tires. They showed me why I needed tires and what the Arizona heat and roads do to them. read more

I called needing help with my daughter's car's AC and Wendell, the owner, immediately tried to help me understand what it would need and offered to have her bring it in for a diagnosis. My daughter took the car in on her own and he and his staff were able to repair it quickly and point out some other needs, though without any feeling of high pressure tactics. Well done repairs, fairly priced and excellent customer service. read more

These are the guys to come to for all of your auto needs. Super dedicated and hard working staff. Thank you for providing amazing service!

A sway bar link on my car needed a replacement. I had bought the part thinking my boyfriend could fix it, no problem, but we don't have an impact gun and he was having difficulty getting the bolts off. I reached out to JT Auto on Yelp to get a quote, and the owner responded within 5 minutes, on a Sunday when they're closed! I had explained the issue and asked for an estimate to which he responded they wouldn't charge. I had a hard time believing it and thought it was too good to be true. He had availability the next day and I brought my car in. Within half an hour, they replaced the part for me. Great customer service, super responsive. I am very appreciative and grateful that I came across this business. I will definitely be returning for any other service my car needs. Thank you JT Auto! read more

OK, it's not a big glitsy place. Get over it. That said, these guys are the best: very competent and honest. What more can you want from an auto mechanic? read more

Always great service. I've been coming here for a couple years for oil changes and will never go anywhere else. As a young female I've never felt pressured into any "extra" services or felt like they were trying to rip me off. They've been able to help w other car repair issues and quoted me much lower than other auto repair shops. I'll continue to be a loyal customer. read more

I've been a loyal customer of JT Auto since the shop opened. Whether it's for a routine , or if I'm going on the road. Wyndell and his team have always treated me like family. I know he'll keep me and my son safe on the road. I HIGHLY recommend his shop for ALL of your automotive needs. His lobby wall is full of youth sports teams plaques and pictures that he's supported and sponsored which is an absolute plus! I admire his involvement within the community! Thanks once again for taking care of me!! read more