Review of Modul Pools, by OC Poolscapes…read more 4 1/2 Stars Overall, Modul substantially delivered on its "6 Weeks or Less" promise. I intentionally waited until the project was complete before updating this review because I wanted it to reflect the entire experience. Sales - 5 Stars Jaiden was outstanding throughout the process--transparent, responsive, friendly, and never pushy. We negotiated flexible pricing and several upgrades, and I always felt he treated me fairly. Five stars to Jaiden. Permitting - 5 Stars The permitting team knew my city's requirements, handled everything professionally, and moved quickly. I never had to chase anyone down. Five stars to the permitting team. Construction - Beautiful Pool, Minor Project Management Issues The finished product is beautiful. My family absolutely loves it, and Modul and their subcontractors did quality work throughout the project. Modul also handled several things well. They replaced a porcelain coping tile that my hardscape contractor accidentally cracked and rebuilt a brick planter that had to be demolished when excavator access proved tighter than expected. My only meaningful criticism relates to project management and communication. During the major construction milestones--excavation, plumbing, electrical, shotcrete, tile, and pebble--communication and scheduling were excellent. However, when the work shifted to punch-list items, cleanup, warranty coordination, or other items that didn't require another payment from me, responsiveness became less consistent and often required additional follow-up on my part. Construction projects are rarely perfect, and I never expected this one to be. My expectation was simply that the same sense of urgency shown during the primary construction phases would continue through project closeout. I also want to recognize Sam, the project manager's assistant, who was consistently responsive and instrumental in helping move many outstanding items forward. Five stars to Sam. Chemical Startup The startup process was probably the weakest part of my experience. I would have appreciated a more thorough startup walkthrough or pool school, and there were a couple of missed startup appointments that resulted in some unnecessary frustration. Salt System The most significant issue on my project was that the salt cell had inadvertently not been installed. Fortunately, my independent pool professional discovered the omission during a routine visit. Initially, the replacement part was backordered through the distributor. To Modul's credit, management ultimately stepped in, sourced the salt cell through a different distributor, and completed the installation rather than continuing to wait on the original backorder. I appreciated that they took ownership of the issue and found a solution. Automation & Warranty We also experienced an issue with communication between the AquaLink automation system and the Jandy VersaTemp heat pump. The only frustration was determining who would ultimately handle the repair, as there was some back-and-forth over whether it was an installation issue or a manufacturer warranty issue. Once it was routed through Jandy's warranty process, the problem was resolved and everything is now functioning properly. Final Thoughts No construction project is perfect, and this one certainly had its share of punch-list items and follow-up. That said, Modul delivered a beautiful pool at what I believe was a competitive price. My family has already created incredible memories and that's ultimately what this project was about. I genuinely believe Modul has talented people throughout the company. While I think there is room to improve communication and follow-through on punch-list and warranty items, management ultimately stepped in, addressed the significant issues, and delivered a finished product that we're extremely happy with. If I had one piece of advice for future customers, it would simply be to negotiate a reasonable punch-list retention and not release it until every remaining item has been completed and verified. It's a simple way to ensure the final details receive the same attention as the major phases of construction.

Don't fall for their instagram presence like I did. They will over promise, over charge, and under…read moredeliver. A simple 9x18 pool will take them over 7 months to fully complete from excavation (Nov 2025). Your project will not be a priority because all their resources go to their other company, Modul Pools, that claims to "build a pool in 6 weeks or less". If you hire OC Poolscapes, you will have to project manage their project managers to get them to do anything. If not, communication will be nonexistent. But even with me being on top of them, they don't answer calls, return calls, or even respond to texts. Not the owner (Malkiel), not the managers (Michael, Brandon, Jason, Brendan) , not even their assistants (Ulysses, Sam, Bernardo). With 5+ employees in the group chat they set up, it's hard to get a hold of them for any updates. For some reason they also switched project managers on us 3 times due to "company structure changes". First it was Brandon, then Jason, then Brendan. This caused months of delay because no one knew what was going on with our project. Multiple times, I had to walk them through what still needed to get done. There was no handoff or communication internally. Each time a new project manager contacted us for the first time, they would promise to be in constant communication and move things forward. But, the project eventually was put on the back burner again. There have been many missed construction deadlines and tons of issues with them getting permits approved. They tore down two walls in my backyard for access that they have yet to rebuild because whatever they submitted in the permit caused the city to think it was a build to require extra engineering, soils reports, and OSHA permits as well. To this day they are still trying to figure out the permit. Not even the pool build itself needed extra clearances and reports. They say workers will be here on a certain date and then no one shows up. But honestly they don't have anyone scheduled to come at all and just say things to stall and buy time. When you call them out on anything, there is always some sort of excuse. This has literally caused 3 months of delays on their part. No weather issues, no permit issues, just them dropping the ball on scheduling. They also do not take pride in their work. They constantly leave the job site a mess until you ask them to clean up. The tile and grout finish was a rushed and left messy and has since started falling apart (see pictures). Managers do not care to pay attention to the details, despite claiming they build luxury pools. They do not send their in-house workers. They contract the job out to others. For example, I have included a photo of how "their plumbers" ran our new gas line to the pool equipment. It isn't even secured to the wall. There is no way they can be proud of this and put their name on it. I had to call them out on it to have it fixed and secured. Oh and guess who came to fix it? Plumbers in a Modul Pools truck. They best communicate when a payment is due. They will gladly send someone over to pick up the check same day, no problems. But getting someone out here to do work? To them, it can wait. They are also quick to get back to you when you tell them that you are going to fire them and take legal action or file a complaint with the Contractors State License Board. But they immediately go back to not caring about your project after they do a little bit of work to appease you. Look, I know it's a miracle anything gets built in Los Angeles, but it's a miracle OC Poolscapes have built a pool at all. There's a lot more I could go into detail about but hopefully this review has painted a good picture. But with everything said and done, DO NOT hire OC Poolscapes or Modul Pools. I am posting this review before our project is fully completed and final inspections passed. I will not be taking this down. I will be submitting a complaint to the CSLB and will likely pursue legal action as they have practically built us a Modul pool for twice the cost.

Dennis is a great guy--professional, responsive, and someone who genuinely cares about taking care…read moreof people. He takes a lot of pride in what he does and in treating people the right way. I would recommend Platinum Pool Company to anyone! Let's go!!!!

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

Central OC Pools has just finished a plaster / tile upgrade and plumbing upgrade on our 60+ year…read moreold pool in Orange CA. We went from old tired white plaster to the newer pebble plaster and it looks terrific. Also replaced the old copper plumbing with PVC. They did a very commendable job. The crews were on time, worked very hard in the summer heat and kept things clean. They did an exceptional job on the trenching and plumbing it required the careful removal of pavers, installation of a new skimmer and drains and three returns. The pavers stayed intact and were replaced with care and look terrific. Not an easy pool to work on, as it is old and a rather unusual shape (yes, that's a five pointed star). We found the price was quite fair and there was good transparency on any additional charges such as some compromised concrete discovered after the old plaster was removed. Looking forward to using our fancy "new" pool for years to come.

Called and left a voicemail. No call back so called again the next afternoon and was told they…read moredon't service Westminster. Their website says they work "throughout all of orange county and the surrounding areas." Guess not. Also - wish they had called me back and told me that. Please update your website. Update from 2 to 4 stars. Michael called me right away after my review and apologized for not getting back to me earlier. Said that he appreciated that I bought to his attention that the service area isn't clear on his website. Gave me some good advice about looking for companies in my area. Seemed genuine and honest. Give them a try if you're in their area.

We are beyond ecstatic with the work Andy's team did renovating our outdated pool! This project…read morewas stress free and everything promised was delivered. The teams are so efficient very friendly courteous and cleaned up well each day. This is a well ran company that delivers! We entertained many companies for this project and are so glad we choose Andy!

No words can describe just how happy I have been with the work Andy's pools provided for me…read more Everything from great customer service from Mr.Allan Garcia to having the pool of my dreams for my family and I. I cannot recommend them enough!

We're extremely happy with the way our pool remodel project turned out. Thanks to Jeff, the project…read morewas quickly completed. The crews he brought to bear did an excellent job. They showed up early and ready to work! Jeff kept in constant communication throughout and was very responsive when I needed him. Without hesitation, I'd highly recommend him!

Spoke to Jeff and he provided the most reasonable estimate to replace my old and cracking DecoSeal…read morejoint around my pool's coping. The job was completed on schedule and looks better than the original seal. I would definitely recommend All Time Pool Plastering to anyone in need of repairs.

This was a big project with a deck on a hillside and redesign of the pool. BPP was there every step…read moreof the way with good communication, smart choices and constant support. The results are stunningly beautiful. Our project manager, Jarrett, was on top of everything and great and getting back to me in a timely and friendly way. He was the face of a great team. I highly recommend this team and am super pleased with the results.

Since a pool is such a big investment for many families, I wanted to provide an update to my…read moreinitial review. We are approaching 6 years since remodeling our pool and backyard, and I can say everything still looks as good as the day it was installed. The quality and craftsmanship of Brian's crews is top notch, and the customer support I've gotten over the years has been stellar. I have not had many issues, a couple led lights went out, various questions and service of my filter and salt cell, etc.....each and every time I needed support, Brian's team was always very quick to respond and address my concerns. Considering the quality of their work, and more importantly, the fact that they stand behind it years later, I would still not hesitate to recommend Brian's pool plastering for any of your pool needs!

Salvador and his team did a fantastic job for a very reasonable price. The pool came out great they…read moreput in 3 return lines, made staple repairs to the body of the pool and did the plaster and tiles. Please do not judge his work on the coping or decking we did not pay for those to be completed.

Had our in ground pool replastered with stonescape mini pebble. Underground pipes were replaced as…read morewell as a handrail and new light installed. Very knowledgeable and job was completed in about 10 days. Pool looks fantastic now! Highly recommended.

This was our first ever pool remodel. The process was fairly seamless minus the city being closed…read morefor covid. The work began in late fall and finished right before the new year. I would bring them waters once and a while. All the crew were so polite. From the first time they came to my house all the way through to the end we felt informed and at ease. This is a very professional company with good communication. As a business owner I appreciate that. Our backyard and pool look fantastic. Thanks guys

These guys installed a pool that leaks. They sent out a leak detection team and now they won't…read morereturn my calls because there's a leak in the pool that is only nine months old. I will be taking them to court and getting every sent back that I put into this. Try this, try calling them and see if you get through. You will not get through to these people.