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    JRS Flooring

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

    Services - JRS Flooring

    Carpet cleaning

    Re-grouting

    Grouting

    JRS Flooring Photos

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    9 months ago

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    Zerorez Cincinnati - My carpet not being cleaned because Zerorez doesn't show up for their appointments.

    Zerorez Cincinnati

    (33 reviews)

    Had my carpets cleaned yesterday with this company and wish I would have read the reviews here…read moreprior. My appointment window was 12-3. I received a text at 2:30 stating they were 54 minutes out only for the technician to arrive at 4. The technician was having issues with the equipment and took almost an hour after having to call the office many times to actually get started. He did add the odor elimination to all 5 spaces after I paid extra for just one room. The carpets looked fine after and seem to be drying as expected. After he left, I noticed that there were some small things like, he must have hit my daughters desk with the machine as one of my daughters Lego sets had fallen an broke (she's in college and not home so I knew it wasn't her). Overall, the carpets are clean and I'm happy with that but the experience itself was less than par. I didn't complain about the late arrival, lack of communication or anything else and was just hoping that the technician would do something automatically for the inconvenience. I honestly was just happy when it was done. It took over 2 hours for 1100 square feet with no furniture needing to be moved.

    Absolute joke of a company. Had an appointment set for 5/7 anywhere from 10am to 1pm. So all of the…read morefurniture is moved, and basically the whole day is set aside for them. They call, with an automated line by the way, no actual person, and canceled the appointment and said it would now be 5/12 between 3-6pm. Absolutely not. When we called and actually talked to a person it was also terrible customer service and more of an attitude. Didn't even try to keep us from canceling. Save yourself the wasted time and possibly money and just call somewhere else. There's no picture to share since they couldn't show up to do the job they agreed to do.

    Stanley Steemer

    Stanley Steemer

    (30 reviews)

    Horrible quality and value for what we paid. First thing they said when walking in was that our…read moresectional was too big so charged and extra $140. They finished our four bedrooms upstairs in about 10 minutes and just hit the main middle spots. Down stairs in our living room was the worst. They seperated our sectional and broke off two pieces to put it back together and didn't tell me until I found it hours later. They also left black streaks across the floor that they cleaned up once I requested. For any cleaning products there was of course another fee and house was left messier than when they came. Also, it's 2026 now, surprised they have to leave the door open with the 30 degree weather out to let all the heat out. Overall lazy, rushed and zero attention to details.

    What they are really good at is not taking any responsibility for damages that they have done…read more Chipped tile under kitchen vent...Dented main air intake duct that makes loud popping noise every time air conditioning starts and stops...Expected a much better care for my property. It's just very upsetting that you go with "the Best" and more expensive company and this is what you get. Can NOT recommend unfortunately. Special "thanks" to Jeremy Lewis and Micheal Westlund (technicians ). P.S.: they broke that piece of a tile off and instead of giving it back to me so that I can possibly fix my flour they instead preferred to throw it away and cover the job up in hopes that I will not see it. But I did right away. Update 8/23/24: "Good" stuff keeps coming...The Dryer Vent ! They cleaned it, they said ...Picture taken a week after "cleaning" ( we are rebuilding our deck and got to the vent yesterday , its located below the deck). Beautifully done job! Forgot to add: Just an advice, film your home before they come, your vents and around them, your furnace, the way it looks, operates. All the damages that they will do to your property will be "pre existing " according to Stanley S.. So just keep in mind.

    JRS Flooring - flooring - Updated May 2026

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