We initially hired Pristine Clean because they quoted us a very competitive rate. The quote was for 2 cleaners to take 1.5 hours. Instead 3 people showed up (which was a more expensive hourly rate) and took 1.5 hours. The team did a fine job cleaning the apartment, but we have had better cleaning services. We were then charged over 50% more than we were quoted which is completely unacceptable. If you are going to hire Pristine make sure you are very clear with them, because if you are not they will take advantage of you. read more

did a great job cleaning my whole kitchen. they scrubbed the ceiling where the cooking grease was, did the tops of my cabinets, blinds and inside of windows, Stove including grates and dials and the kitchen looks and smells clean. they were punctual, professional and friendly. Sandy N read more

This company does their best to make sure their customers are happy with their services. You pay for what you receive. If you are not happy they do their best to make you happy. They take pride in cleaning the best. read more

I was provided for 2 hours service by 3 people and scope was to clean my kitchen, bathrooms and other places with lower priority if time allows.. the crew mngr asked for 3 hours or more and I said OK for 3 hrs. I again asked them to prioritize the kitchen and the results was not good at all. Lots of dirty stains not removed at multiple places. I have then paid the invoice for about $388 for the unsatisfactory work With this feedback to their mngmt. they emailed me back as below saying they will come back and finish the work. I was happy and waiting... On the day of the follow up for completion, they called me saying they changed their mind and they need extra compensation to complete the work because 3 hours was not enough etc. I do not recommend this company to service anyone else after my unpleasant experience. " Thank you for you honest feedback. I do apologize there were some things that were not cleaned well. I do see a couple things that for sure look like they would easily come clean and our cleaners for sure missed cleaning, the side of the refrigerator and the top of the oven door. The inside of the sink was scrubbed out and may be scratched or hard water stains, dishwashers we normally don't clean the insides unless requested, most people just run a cycle on them. Trash cans we don't normally scrub out unless requested and we take them outside and rinse out with a hose. The eye washer around the stove stop normally won't come 100% clean. I would be happy to send someone out and correct what we can next week. Or I can offer you a credit of $30.00. Let me know how you would like to proceed. Again, I do apologize. " read more

A few weeks ago my son got the keys to his new townhouse in Cincinnati. It will be a couple of months before he moves in. I live up near Cleveland and wanted to help him get the place ready to move into, as he is very busy with work. These rentals are never as clean as promised. Lots of dirt, debris and drywall powder everywhere. Cabinets were not wiped out. I must have called over ten cleaning companies and not a single one could get us on the schedule within a week. I finally landed on The Pristine Cleaning Company and was able to speak directly to the owner. She actually answered the phone!!! I had to leave voicemails with most of the other companies and some did not even call me back. I explained my situation to her and she was so helpful in answering all my questions and accommodating our needs. She was able to get us on the schedule within a few days. Three very nice and professional women were sent to the townhouse. I met them there. They did everything from scouring toilets, to wiping down showers, closet shelves, baseboards, insides of cabinets, appliances, vacuuming, mopping, ceiling fans and even the window blinds! They were very thorough and even swept out the garage! They brought all their own cleaning supplies. They were there for three hours and the price was so reasonable. WOW, was I impressed! I highly recommend this company. It is privately owned and well managed. Thank you so much, Tammy and your team! You were a "life saver!" Sincerely, Mary S. read more

Wonderful cleaning service! My house looked amazing! Very pleased! I will be telling all my friends and family!