**Gateway Toyota -- Lost a loyal customer**…read more Gateway Toyota and Sales GM Anthony should be ashamed. We have been a loyal Gateway Toyota customer for years and have referred numerous people to this dealership. A significant reason for that loyalty has been our sales associate Tarek, whose professionalism, transparency, and straightforward approach made every transaction a genuinely positive experience. That goodwill was squandered in a single interaction with Anthony, the general sales manager. We visited to purchase a vehicle based on an active listing on the dealership's website and brought documentation of that listing with me. Anthony refused to honor the advertised information and instead attempted to upsell options that were not part of the original listing. After I left, the listing was quietly altered. That is not a misunderstanding or a miscommunication. That is a breach of trust, and frankly, it calls into question the integrity of how this dealership operates at the management level. Because of that experience, we will not be returning, nor will we continue recommending the dealership to others. It is a genuinely unfortunate outcome, because salespeople like Tarek are precisely the reason customers remain loyal. It is a shame that one decision by management is what they will be remembered for. [Zero stars for management, 5 stars for Tarek.] [Edit] Anthony claims they can't sell any car without "an appearance package", which cost ~$3,570, which oddly enough, using price tracking sites, they have added and removed since first listing on their site. Overall they had over $5000 on dealer adds, which they wouldn't consider negotiating AT ALL. Well done Anthony! Stay away from these bait and switch tactics. RUN, don't walk, away from Gateway Toyota. Greg, you lost a loyal customer and a recommendation source. Word of mouth goes two ways!

My 2024 Camry needed a rear brake caliper less than 3,000 miles after Gateway Toyota serviced the…read morebrakes. Draw your own conclusions. I have been a loyal customer of Gateway Toyota for the past 2.5 years and own a 2024 Camry. Unfortunately, my recent service experience has caused me to lose confidence in their service department. In April 2026, at approximately 64,000 miles, Gateway Toyota performed rear brake service on my vehicle. Less than two months later, at around 67,000 miles, I began hearing a grinding noise when braking and brought the car back for inspection. After waiting nearly 3 hours for a diagnosis, I was informed that the left rear brake caliper needed to be replaced. This was also the first service visit where I did not receive the usual mechanic video inspection that Gateway Toyota typically provides. When I asked why no video was provided, the service advisor could not give me an explanation. I expressed my concern to both the service advisor and Service Manager Eric Mahan that a rear caliper requiring replacement only a few thousand miles after a brake job seemed highly unusual, especially considering that their technicians were the last people to service that area of the vehicle. Rather than providing an explanation for why the caliper failed, I was told that calipers are considered wear-and-tear items. Gateway offered to cover labor but insisted that I pay $408 for the caliper and bracket, while denying any possibility that the issue could be related to the prior brake service. What concerns me most is the timing of the failure, the lack of explanation regarding the missing technician video, and the unwillingness to take responsibility for a component failure that occurred shortly after their brake work was performed. I encourage anyone using their service department to carefully review repair recommendations, ask detailed questions, and consider obtaining a second opinion when significant repairs are recommended shortly after previous service.

While this may occur at other dealerships, the loading of add ons and damage to bumper to mount…read moredealer advertising seems unnecessary and inconsiderate when spending over $40K for a new Odyssey! Buyers should be consulted (and informed) about these "shady" practices! Last time using their dealership! Besides, no apology when these issues were mentioned!

I began searching online for a used car and was contacted by many dealerships. One of the first to…read morereach out was Liz from Honda of Toms River. Her friendly tone and willingness to listen made me feel at ease. Over the course of a few phone calls and texts, I explained exactly what I needed, including the type of car, my payment limit, and that I was looking to work with someone I could trust. Based on our communication, I believed Liz would be the person I would be meeting with in person. When I arrived for my appointment, I told the front desk I was there to meet Liz. I then overheard the receptionist ask, "Who's next on rotation?", an immediate red flag. A salesperson named Emily soon came to greet me. I explained that I had been dealing directly with Liz, and only then did I learn that Liz works in Internet sales and would not be assisting me personally. This was never disclosed to me at any point, despite multiple conversations beforehand. When I asked to speak with Liz and described my disappointment, she became defensive instead of taking responsibility. Her justification was that I "never asked her what her title was." To me, withholding that information after days of communication was misleading and unprofessional. Trust is a key part of any large purchase, and once it's broken, it's hard to restore. While I did receive follow-up calls and messages from management, Liz and Emily afterward, the integrity of that first interaction could not be repaired. I chose not to continue working with Honda of Toms River because transparency and accountability are non-negotiable qualities in customer service. I hope management ensures that future customers are given clear, honest communication from the start. Stephanie L. Toms River

First and foremost ... I HATE buying cars! Just to show you my relationship with the automobile…read more... my last car had 184,000 miles on it when I said goodbye, the car before than had 167,000 miles and the one before than over 190,000 miles. So, I am not your eye bulging car lusting type of man. I want good transportation and then when I need a new car I want a great deal from people I trust. And, that's where Lester Glenn's mega-dealership steps in. I have discovered that Lester Glenn's sales staff are honest and patient. They want to know what you really want and more than likely the fact that they are a mega-dealership means that they will find you your car at a price you will be amazed is actually an option. You will save money and be happy! In addition to not being the type of guy who loves to rev up my engine to impress my neighbors and I don't know if I ever burned rubber out of a stop light to show how macho a guy I am ... I am cheap ... oops thrifty, which means I don't want to overspend when I spend my money. The first time I discovered Lester Glenn, I had already worked a good deal with a local car dealership. I was ok and ready to drive away until someone asked if I had checked with Lester Glenn. Well, Lester Glenn saved me $1500 and when I went back to my dealership they said they couldn't come close so I bought my first Hyundai from them. A friend was buying a Hyundai from a dealer close to his home. I suggested Lester Glenn and he said he didn't want to drive 75 miles to buy a car. I said give me the specifics of the car you are buying ... when I said "do you want to save $1200?" He was on the road to Toms River and is so happy with his purchase. Buying a Hyundai means minimal service work but every time I used Lester Glenn's service department I was treated like family. They have a clean shop with great people. No matter where I move in the future I am pretty sure that Lester Glenn will be where I return. Of course now that I have a new car it won't be for another 180,000 miles or so! They have stores with a wide array of models so Jeep, Chevy, or Hyundai like me ... google them and then make the trip.

My name is Robert Brown, and I brought a 2011 Hyundai Genesis on 5/19/2026 as is with no warranty…read moreand I was told that the lemon law did not apply to this purchase. Once I got the vehicle back to Philadelphia it stalled, the check engine light came on and stayed on and from time to time the vehicle is hard to start. I had Hyundai Pacifico check the vehicle out. The check engine code read P0335 which means engine trouble of some sort. Faulty Crankshaft Position Sensor: The sensor itself may be defective or damaged. Wiring Issues: Loose, corroded, or damaged wiring and connectors related to the crankshaft position sensor can cause signal loss. Timing Belt/Chain Problems: A broken or misaligned timing belt or chain can affect the sensor's ability to function correctly. Engine Control Module (ECM) Issues: In rare cases, the ECM may be faulty and unable to process the sensor's signal Mechanic BaseMechanic Base+1. After reading the lemon law for myself it states that The law applies to used cars sold for more than $3,000, that are seven years old or less, have not been declared a total loss, and have an odometer reading of 100,000 miles or less. I am reaching out to you to see if there is a way that the dealership can help resolve this issue. My name again is Robert Brown phone is 215-370-3736 the vehicle is 2011 Hyundai Genesis Vin# KMHGC4DF0BU123610

new to the area i walked in very polite tech explain to me that if any major repair they take a…read morevideo 1st to show you i think thats a great idea to know i always take my car to the dealship they know the car.

Went in here to test drive the new Nissan Altima, and it was such a great drive. The sales rep was…read moreso patient and explained to me all the features that the car had.

I have been using their service department, and I must say, every time I have visited, they have…read moredone an excellent job. I plan to be a new car customer at Celebrity in 2026.

I bought my Ford at Down's Ford in 2019 and have taken my car back to them for regular maintenance,…read moreproblems and weird noises; I never once had an issue. Upon a recent trip to the dealership I became aware that the dealership changed hands and is now Celebrity Ford, new ownership. I needed new brakes and the service/service team were all fine. However, Celebrity Ford is now charging it's customers a 3% fee to use their credit card. Upon further inspection, I was charged $20.00 for "CUSTOMER PAY SHOP CHARGE FOR REPAIR ORDER" What the hell is that? As if the 3% egregious extortion fee just to use your credit card isn't enough, I have to pay an extra $20.00 for what? People - Stop paying and patroning businesses that are charging YOU to use your credit card. IT IS THE COST OF DOING BUSINESS. PERIOD. The convenience of credit is the responsibility of the business owner, NOT YOU! It's unconscionable and immoral. Like we are not paying enough. Auto repairs NEVER come at a good time and the repairs could cost thousands of dollars, of course the majority of people are going to need their credit card to get their car fixed to take the kids to school and go to work; how dare you? If credit card companies are charging too much, go after them - NOT US. GOOD JOB TWISTING THE KNIFE ON YOUR CUSTOMERS. Sincerely, former customer of Celebrity Ford.

I personally also don't like dealers experience. I brought my dad and brother in law as back up and…read moremy research for what I wanted in the VW Tiguan. Lucky for me met with Jim at the door and he got me the car I wanted. He asked me all the right questions to not waste time and was very cool and helpful. I'm glad we met him. He also gave us a very good deal. Then when I had to go through processing all the staff were great! When I was done Jim came back and made sure to show me all the features again in case he missed anything. We connected my phone and set up some of the radio stations. I could of done that but l loved the extra care. Ask for Jim if you want a great sales person to lead to through the process. More importantly "I love my Car!!!" My first Financed carVW Tiguan

I had an extremely disappointing experience with Toms River Volkswagen. I leased a Volkswagen…read moreTiguan and within just 10 days, the moonroof suddenly shattered while I was driving on the Garden State Parkway. There was no impact, no warning--just a loud pop and shattered glass, which was honestly a safety concern. When I brought this to the dealership, I expected some level of urgency, concern, or accountability. Instead, I was met with dismissal and no real effort to help. I was essentially told it was not their problem, despite how quickly this issue occurred after getting the vehicle. A major component of a brand-new leased vehicle should not fail like this, especially within days. The lack of support, empathy, and willingness to investigate or advocate on my behalf was incredibly frustrating. At the very least, I expected the dealership to stand behind the vehicle they leased to me or help escalate the issue with Volkswagen. Instead, I felt completely brushed off. I would strongly caution others to think twice before leasing from here, especially if you expect any level of customer support after you drive off the lot.

The reason for the 4 starrs is because the purchase of this car took forever. an i paid cash for…read moreit. I really paid to much for it, the one head light is fogged out an the passengers side door lock is broken. a bit disapointing after over paying for an old used car. an with 100,000 miles on it. also came with just one key. disapointing. The good thing was the sales guy was very sweet an very helpful, so i don't want to be to hard on this review. He gets 5 starrs. an a thank you, The car was worth half of what i paid for it, but they do all the paper work thats worth a couple hundred but the price of that old car was really nuts as all used cars are, we are all over paying for them. The whole process an the prices are pretty sickening as is the insurance on these cars its just disgusting what we are all paying for this. Very upsetting an Very disapointing the whole thing.:-(

I don't even know where to begin with how unacceptable this experience has been…read more We own a 2024 Chevy Trax with under 18,000 miles. A vehicle that is not even two years old. We brought it into Lester Glenn Chevy for something as routine and simple as a tire rotation and balance. That's it. No existing issues. After picking it up, it began violently shaking when braking. We explained--very clearly--that this issue did not exist prior to their service. Suddenly, we're told the rotors are "warped from excessive braking." Excessive braking... on a car that was perfectly fine before it entered your service department? So let's be honest here: if that diagnosis is even accurate, then the only logical conclusion is that something happened while the car was in your possession for those hours. Because it certainly didn't develop overnight sitting in a driveway. When we raised the possibility that a technician may have test-driven the vehicle and braked aggressively, the manager, John, was quick to dismiss it as "unlikely." Not impossible... just "unlikely." And that response alone speaks volumes. What's actually "unlikely" is a low-mileage, well-maintained vehicle magically developing warped rotors immediately after a basic tire service. At best, this is negligence. At worst, it's a refusal to take accountability. Either way, something clearly went wrong while our car was in the dealership's care, and instead of investigating it thoroughly or standing behind your work, we were met with defensiveness and dismissal. This is exactly the kind of experience that makes people lose trust in dealership service departments. We brought it in for a rotation & balance and left with our car in a condition it wasn't in when it was dropped off. The funniest part: we were discussing last week that we were going to buy a second Trax. Not anymore. ETA: Yeah, the general manager kept speaking over me and wouldn't let me talk. When you post a negative review with Lester Glenn, they will follow up, but only to steamroll you. They will say you're lying when you're not. I wonder if gaslighting is part of their management training? The sole purpose of the general manager calling is NOT to resolve the issue, but to coerce you into removing your reviews. The number of negative reviews on various pages speaks volumes. Having a complaint over the phone isn't an issue for them; the ones other people can see are. That's why we didn't a call until the complaint was posted. I could have added more to my review, such as being given conflicting statements and video of what actually is wrong with the car. First we were told brake pads, yet the video we were sent, tech clearly says the brake pads were ok. Then we were told a "rotor was sticking out about 1/4 of an inch" and they could "cut it" for us. There are soooo many dealerships around - with better service teams, managers who listen and not speak over women, don't gaslight their customers, and are actually.. happy to do business. I can toss away this ENTIRE review about what is wrong with our car and rewrite it about how awful they treat and speak to their customers. I don't have to though, because there are entire Reddit threads about it.