**Gateway Toyota -- Lost a loyal customer** Gateway Toyota and Sales GM Anthony should be ashamed. We have been a loyal Gateway Toyota customer for years and have referred numerous people to this dealership. A significant reason for that loyalty has been our sales associate Tarek, whose professionalism, transparency, and straightforward approach made every transaction a genuinely positive experience. That goodwill was squandered in a single interaction with Anthony, the general sales manager. We visited to purchase a vehicle based on an active listing on the dealership's website and brought documentation of that listing with me. Anthony refused to honor the advertised information and instead attempted to upsell options that were not part of the original listing. After I left, the listing was quietly altered. That is not a misunderstanding or a miscommunication. That is a breach of trust, and frankly, it calls into question the integrity of how this dealership operates at the management level. Because of that experience, we will not be returning, nor will we continue recommending the dealership to others. It is a genuinely unfortunate outcome, because salespeople like Tarek are precisely the reason customers remain loyal. It is a shame that one decision by management is what they will be remembered for. [Zero stars for management, 5 stars for Tarek.] [Edit] Anthony claims they can't sell any car without "an appearance package", which cost ~$3,570, which oddly enough, using price tracking sites, they have added and removed since first listing on their site. Overall they had over $5000 on dealer adds, which they wouldn't consider negotiating AT ALL. Well done Anthony! Stay away from these bait and switch tactics. RUN, don't walk, away from Gateway Toyota. Greg, you lost a loyal customer and a recommendation source. Word of mouth goes two ways! read more

Gateway Toyota - Rav 4 Limited - Car Dealers Near Me - Toms River, New Jersey

Like someone in an abusive relationship, I get screwed over, yet I keep going back hoping it will get better, yet it never does. The Service Department does nothing more than upsell customers to maximize profits and provide the bare minimum os customer service. If there is a issue, the Service Advisors and Manager gets defensive and does everything he can to avoid accepting responsibility for his technicians mistakes. His customer service skills are nonexistant, and his laissez-faire attitude has contaminated his staff. I'm done. Never again will I bring my vehicle to Gateway for service, and I will never buy a new car there again. I'm sorry I spent so much money there over the years. The obviously don't value their customers at all. read more

My family has bought 6 vehicles from this dealership. Each experience better than the previous. Has nothing negative to say about this place or anyone who works there. All salespeople we have dealt with went above and beyond to help us buy the vehicle we were looking for. Highly recommend place to go if you're in the market for your next vehicle. Will absolutely be going back to purchase additional vehicles when that time comes. read more

Gateway Toyota - Our newest ride. - Car Dealers Near Me - Toms River, New Jersey

In short, the price on Carfax is not 100% real because they would have "add on packages" that is on top of the great deal you saw online. Unpleasant negotiation would be expected as they would not give you the online price to begin with. ------- Just bought a Rav4 from Gateway Toyota. I got the car but the process itself is very unpleasant. I saw it on Carfax, it sat there for over 2 months and it is now over $3000 below the market value and is $21K, so I drove 2 hours to get there. The car is there, but then after we inspected and test drove it, the real deal came. We were introduced to the sales manager Billy, and was told that the car was never $21K. It has the $699.00 "doc fee", which is not included in the Carfax price. But it is on the dealership website so if it ends here I would be fine as I could have checked their site too instead of just calling. The thing is they presented me the "diamond package" which is $2k, and a ceramic protection which is $800. So the total of the car after tax and doc fee AND all their add ons would be $26,500. I told them I don't want the add ons, and they be like oh is already on the car and it has to be $26,500. That's real shady because that diamond package and ceramic protection is nowhere to be found on the website and Carfax. And I started understanding their trick. They literally put the price $3k under the market price, and then when you came they hit you with the add on packages that is already on the car and the real price is actually the market price instead. I told them we are not taking it because if I wanna pay fair market price, I can just go back to NY instead of driving 2 hours there. After a bunch of back and forth negotiation, we finally get rid of the add on packages. But just the process itself is not that pleasant. We ended up getting the car around the same price of Carfax price + doc fee. But just a lot of unneeded negotiation because they wanna juice the last part of money out of you, and are using shady practice to makes you think that you have a really good deal, which actually is the same deal I saw on Carfax to begin with. ANd if we are not firm, we would have to take the deal of $26500 in order to get the car. I give it 2 stars because they run the dealership with 1980s shady practices in this digital world. These kind of add on packages trick makes the whole process very unpleasant. But at least I got the car and other than the sales part, the transaction itself is pretty smooth. But I would come back to it to see is it really smooth because I still have to wait for my registration and everything mails to me since I am in NY. Overall, do not recommend. And think twice if you see a really good deal from this dealersihp, cause very likely unreal. And even if you get it, would be some long unnecessary, unpleasant, meaningless negotiation. No need to drive this far because you can get the same deal and experiences in your nearby dealership. read more

Had the best experience buying our Rav 4 at Gateway Toyota in Toms River! Jay is an excellent salesperson, very patient and informative, he took the time to explain everything about the car to us. I hope when we are ready to buy another Toyota that Jay will be there to sell one to us! read more

Amazing car! has a year of every song, and its just so space full. Definitely Recommended.

John Moro in the service department was super professional and helpful! My first Toyota and could not be happier with my vehicle and service. read more

This Dealership has a low rating for a good reason the rudest manager Billy. He admittedly said he was having a bad day and proceeded to yell at me. I will never step foot in this dealership again. He was very rude to me and condescending, they should be ashamed of themselves. I went to speak to his boss who was also rude. Unfortunately Steve is a nice guy and lost a sale! Stay away plenty of other Toyota dealerships!! read more

My father just leased a 4 Runner there and they wanted to charge him 700 for side rails on the roof rack. They then reduced the price to $350 and said it was a two hour job. He called two other Toyota dealerships and IT'S NOT a two hour job! He also ended paying $140. VERY DISHONEST!!! read more

I recently left a bad review and wanted to update I dealt with Mr carino sales manager he was very fair and fairly resolved my dispute with Toyota I would recomend this dealership read more

I rented a 2024 Toyota Camry from Hertz. I was trying to use the "Maps" that was on the Camry screen but it wouldn't let me. A Hertz employee (who was walking by) helped me by downloading my Apple Music to the car, but after he walked away, I realized I didn't have Google "Maps" showing on the Camry screen. I also saw that all of my contacts downloaded to the car, which I didn't want. I just wanted to use Apple CarPlay on my rental but couldn't figure out how to do it. I had my USB cord plugged into the armrest area. I stopped by Gateway Toyota on Route 37 in Toms River. Gateway employee Matt came out to my car and showed me where to plug in my USB cord. There was a USB jack under the radio where I needed to plug the cord in. After I plugged it in, Apple CarPlay started immediately. Matt was super helpful and I'll always remember how kind he was. Thank you, Matt! The next day I noticed that the Camry gas gauge hadn't moved, even though I had driven the car for 1.5 hours. I decided to call the sales department at Gateway, and a nice male salesperson helped me. I asked him if it was ok that the gas gauge hadn't moved, even though I had been driving the car for 1.5 hours. He said it was fine; the car gets great gas mileage, and that the gauge would move eventually. I'm glad I thought to deal with a Toyota dealership instead of Hertz. I really liked the Camry. I highly recommend that everyone buy their Toyotas from Gateway Toyota. read more

Just a note to folks looking for a new car. I recently leased a Toyota Corolla from Gateway Toyota on Rt 37 in Toms River, NJ. My salesperson was Joseph Carino. Joe's experience and attentiveness to my interests certainly made the process most pleasant. Other members of the staff at Gateway were also very helpful. Sorry, I'm bad at remembering names. Joe also made sure to give me his card and I know he is there if I have questions or concerns. I've always liked Toyota's, and am loving my new one. Thanks Gateway staff. Pat McGarvey read more

Michael F was honest, forward, and patient helping me get a Rav 4. They didn't have the model I was looking for in stock but he went out of his way to make sure they could get what I was looking for. He was over the top with communication with helped make the process easy and smooth. Highly recommend! read more

I just got a new 2025 Camry. This is my 5th car from Gateway Toyota. The dealership is fair and honest with their customers. My salesperson Brooke Naughright was excellent. She was knowledgeable about the new 2025 Camry and the new features. Brooke updated me regularly from the time car was built to delivery and I picked it up. Brooke was a pleasure to deal with and made the purchasing of a car easy. I recommend Gateway Toyota highly as a dealership and Brooke Naughright as a great salesperson. read more

Service Dept... Yes, they fixed my repair in a timely fashion. Customer service is horrible. You could walk in there and stand forever. They never once said"can I help you?" Lazy and just doing their job. How do you run a service dept with no people skills??Robots!!! read more

a minute ago New I do not appreciate the scamming of elderly people. My mother, 82 years old, went to the Tom's River Auto Center for a free oil change for her brand new leased Toyota Cross (with barely any miles on it) and the service center found something with her wheel alignment scaring her that it was not safe and managed to charge her several hundred dollars. I have driven this car and there is nothing wrong with it. This "finding issues" with brand new vehicles so that people can pay hundreds of dollars is a common occurance with Toyota. I would beware of this "American Greed" type scam. read more

First time car buyer and the experience was amazing. Quick, smooth, and overall just great! We could tell Toyota truly values their customers needs. Wouldn't go anywhere else to buy a new car. read more

I hope I can come back here and give them a 5 star review. I have a Tacoma with a frame rust issue. I brought it into them in March 2020 after a notice and after I saw rust on the frame. Gateway SAID they looked at it but did nothing. I protested but still no treatment. I kept an eye on it. I saw the rust was much worse and returned to Gateway before any extended warranty ran out. Again they refused to do anything even after admitting there were holes. They said it was never treated. Yes. I know. that's why I complained in 2020! I went to a different Toyota dealer for an opinion. They were surprised, even shocked, Gateway did noting a few years earlier in 2020. If it had been treated when I brought it in then I would not have a serious problem now. I have asked them to reconsider their denial of remediation. read more

Gateway Toyota - The frame is flaking - Car Dealers Near Me - Toms River, New Jersey

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My experience at Gateway Toyota was great. I'm so glad I decided to drive the extra miles...it was worth it. Jay was awesome. very friendly and knowledgeable. I am very happy with my new Rav4. read more

Stay away from this dealership, they are not here to give you a nice price , this dealership will put thousands of dollars in dealer add on's, so don't expect a fair price they are there to keep you as long as they can , hoping to wear you down. I was there to buy a Toyota Tacoma the price was 49,000 dollars. I live right across the street from the dealership and told them I would be back in 15 minutes. When I came back they told me the price was now 55 thousand dollars while I was away they said they added door guards and scotch guard to the interior. I mean for 5 thousand dollars. I turned and walked out. This is the kinda stuff you will definitely deal with. I'm just trying to save you time and money. read more

My old 2004 Prius 60,000 miles traded in cost $1,000 but I find out they selling $10,000. I asked mangerment for $2,800 refund but He can't change that and refused give me a check. But I love my new 2024 Prius Prime. read more

I recently purchased a 2025 Tundra from Gateway Toyota during a difficult time in my life and Tarek, Jim and Brooke made it a wonderful experience going above and beyond right from the start. Tarek explaining every detail of the vehicle, Jim was so patient and helped me with all of my concerns, Brooke assisting with paperwork, transportation, plates, etc. This was my first purchase from Gateway Toyota and will not be my last. I can't say enough great things about this dealership and my experience! Outstanding! read more

Bought my 2021 Tacoma for her first checkup. They were very friendly and treated her great. She past her checkup with flying colors. I'm a little upset that I was give a 25,000 miles serve contract. I thought that meant 5 oil changes but I was told today they only change the oil every 10,000 miles. What a rip off. But I should have read the fine print. So all they did for the first service was a multi point check and supposedly rotated the tires. Well they never ran it through the car wash so I can see the dirt on the rims has never been touched. Very upsetting. I bought my car here because I heard such good things about the service depart!! read more

Needed to be in and out to buy a car in2 hours or less and they did it with 15 minutes to spare!! See Salesman Fred

I really feel really tricked with my car purchase. I was not given the opportunity to look at the detail of my financing. They went through the financing so quickly having me sign stuff while I was in the process of reviewing the installment agreement.. in short I was distracted and not focused on the detail because they were asking me to sign as I was reviewing. Yes my mistake and at that point I believed them when they said the reason my payment was high was because of the financing.. I was under the impression that they gave me a good deal on a used car only to realize after getting home that that they actually got the web purchase price. This guy Billy kept telling me today on the phone that I got a good deal because they took off $ from the price. Mind you it was the same price as the internet price!!! What a deal!!! NOT! It is too bad considering I was thinking of purchasing another car from them. read more

Leasing my car from Gateway Toyota was a great experience. Fred Heise was super helpful and made the whole process easy. He took the time to answer all my questions and helped me find exactly what I was looking for. If you're in the market for a new car, I'd definitely recommend Gateway Toyota. read more

Thank you so much,Damon, for all your help today with the part needed for Toyota Tacoma. You went over & beyond to make sure the order was perfect & came in on time !!!! Kathy read more

I continue to come to Gateway Service. We've been through so much together, and my trust in them is complete. I usually ask for Jessica, but through the years have worked with many consultants and was always happy. I've found them to be very upfront and honest. Not once was I pushed into repairs that could wait, and they're always very frank with those that cannot. On several occasions they gave me a rundown and timeframe of upcoming issues, which allowed me to plan ahead and avoid emergencies. Sure there may be shops with cheaper prices; but I practically live in my car. I need to be absolutely positive everything's done right the first time. This is the place. read more

Thanks Mike Frio for helping me find a great deal on my new car. You sold me a wonderful RAV a few years ago, so I did not hesitate to come back this year when I needed another vehicle. read more

I left a review a week or so ago stating I was disappointed, and the Manager Eric Mahon responded right away and told me to contact him... I did and he said to come right over. He personally checked the truck and even took the time to take a drive with Henry to make sure everything was working as it should. He really,ade our day by taking the time to personally assis us. Thanks. read more

Start to finish. All personnel were fantastic and courteous. Didn't have to spend all day in the dealership and sales reps worked with you.

I recently purchased a Toyota land cruiser from Gateway Toyota. My sales associate was Jay Anzaldo. The whole experience was beyond my expectations. I would recommend Jay and Gateway to anyone looking to purchase a Toyota. The purchase went smoothly and the follow up was equally successful. read more

Had the best experience at this dealer. They are reliable and punctual. They have a lot of cars to choose from.

Steer clear of the GM Billy Tilton! My sister made arrangements to purchase a CERTIFIED PRE-OWNED 2024 Toyota GR Supra 45th Anniversary Edition Rear-Wheel Drive, which was advertised on the internet for $65,084 including the dealer doc fees. She arranged the purchase with a salesperson prior to arriving at the dealership. Once she arrived, the GM Billy became involved telling her the actual price was over $71,000. She spent time negotiating to the price that was agreed upon with the salesperson and then Billy adds additional items to the sale with doc fees of more than $1000!!! Billy was rude and clearly did not want to sell the vehicle to a woman who was willing to pay cash for the car. You need to work on your game Billy. You are not an effective manager when completing car purchases for your salesmen is your job! read more

Toyotas are great cars. Highly recommend. I also recommend buying from a second hand lot if possible. They have STOLEN my car from me in the middle of the night and when talking with representatives to get it back, I've been told separate things with each call leaving me scrambling for the CORRECT information with each call. read more

Avoid this dealership like the plague! Once you buy a car, they will never, ever leave you alone! I get almost weekly letters asking to buy my car back. They constantly call me to sell my car. Always receiving maintenance reminder letters, calls and emails. I have requested numerous times not to contact me. I even spoke with a manager and was told the contacts would stop. Still repeatedly getting hounded. Will never buy another Toyota! Going back to Hondas, as they don't make your life miserable with constant contact. I should sue them for not removing me from their email, and not being added to their do not call list. read more

This is our second car that we have purchased from Joe at Gateway Toyota. My wife loved their service department so much that she insisted that we go back. The Toyota Corolla was a great car and now we have a Toyota Camry. read more

over charged for warranty work service department is not honest. would recommend not go there for any service repairs.

Just bought a used car, negotiating was not too successful. After we agree on price, I'm told we will have the car detailed. Great, I thought!! Nothing more than a car wash. Except the slapping on of tire polish, only on outer part of tire. Makes it look awful. Many deep scratches that needed to be touched up, many dents on the hood. When I asked about it, I was told used cars come as is . Well detailing isn't a simple car wash. So I had to pay $30+ for touch up paint also. If you're not going to detail the car, then don't lie about it! Now, I plan to have it detailed on my own, obviously not there. Sick of people these days. read more

My sales rep, Lou Molino, went above and beyond to help get me into a vehicle after my Sienna was totaled in an accident. He knew how stressful the whole experience was and took the time to send me information on new vehicles that fit my family size and budget. He was kind, relatable, and most importantly he was honest. When it came time to buy the vehicle, the finance manager did all he could to get my payments as close to my budget as possible. He took the time to go over each option and I did not feel rushed or pressured to make the purchase. I am a Gateway customer for life. Thank you to all who made my experience effortless. read more