We hired this company to replace our bathtub with a walk-in shower, which should have been a straightforward project. Unfortunately, it turned into months of frustration, poor workmanship, and broken promises.
We signed the contract and scheduled everything in February. We were told the shower walls were already in stock, yet the installation didn't happen until the middle of May. That should have been the first red flag.
The initial installation was a disaster. The shower walls were cut incorrectly, pieces were broken, there were scratches on the panels, and nothing lined up properly. The flooring was cut incorrectly to compensate for the poor installation, the baseboards were damaged, and even our ceiling ended up with scuff marks. It was obvious there was little attention to detail or quality control.
After reporting the issues, communication was just as disappointing. It took about a week just to hear what they planned to do to correct everything. We were then told to expect another call within two weeks and that the repairs would be completed during the first week of June. That never happened. We didn't hear from anyone until the middle of June, extending an already frustrating experience.
Even during the "repair," the problems continued. Instead of simply fixing everything correctly, I had to provide my own replacement flooring and baseboard trim because of the damage their installers caused. No homeowner should have to supply materials to repair damage created by the installation crew.
In the end, the shower is in a satisfactory condition--but only after months of delays, multiple installation visits, damage to our home, and far more effort on our part than should ever be expected. "Satisfactory" is the best I can say. It certainly isn't exceptional, and it definitely wasn't worth the stress, inconvenience, or lack of professionalism we experienced.
If you're considering this company, be prepared for delays, poor communication, multiple callbacks, and workmanship that may require you to advocate for yourself every step of the way. Based on my experience, I cannot recommend them. read more
