I had a great experience with Vincent Granados and highly recommend speaking with him. After my home was flooded from a burst water line, I had a lot of questions about what my responsibilities were versus my HOA's under the CC&Rs. He took the time to carefully review my governing documents with me and explain everything in a way that was easy to understand. I did not feel rushed, and he patiently answered all of my questions during a consultation that he provided. What impressed me most was that he wasn't trying to pressure me into hiring him. Instead, he genuinely wanted to help me understand my situation. He even offered to review mitigation estimates to make sure the scope of work was appropriate. It's rare to find someone who is both knowledgeable and willing to help without expecting anything in return. If I ever need a public adjuster in the future, he will absolutely be the first person I call. Thank you Vincent for your professionalism, honesty, and generosity with your time! read more

I highly recommend JPA Adjusters to fight and deal for you. They are efficient, helpful, professional and very knowledgeable. They delivered what they promised. I had a water leak, and it affected the first floor of our home. We were in the hotel for three months. The insurance was rushing the fix and was sending different companies without informing us what the plan. Our neighbor recommended JPA Adjusters. They dealt with our insurance and took the stress from us. They were able to negotiate what we requested. Thank you, JPA team!!! read more

We had a severe water leak that damaged our walls and floors. We immediately called JPA adjustors. They helped us with remediation from the very start. After having taken all the necessary steps our insurance company still refused to pay anything claiming the costs to repair the damage was less than our deductible. We hired JPA Public Adjusters and it was the best decision we could have made. Vincent Granados took on our case and fought tirelessly for us. It took a long time to get our settlement but it was only because of Vincent's hard work and refusal to give up. Insurance companies are no longer on the side of helping homeowners. They are desperate to deny claims whenever they can. We got our settlement but it was only thanks to Vincent and the JPA team that had the knowledge and experience to help us see it through. They truly care about their clients. Do not try to fight insurance companies alone. read more

Jae Park is amazing, he will fight for you and get the best resolution to your losses with insurance. He's helped two different times already, once with a water leak and once with the Eaton fires. read more

They were very professional and guided me through the whole process. I was very happy using them and was very please with the outcome with the settlement with the insurance company. read more

06/13/2025 Vincent was incredibly knowledgeable and provided excellent customer service. He took the time to give me helpful advice regarding the ongoing issues I'm facing with Regent Association Services. I truly appreciated his honesty and professionalism throughout our conversation. Unfortunately, I won't be able to move forward with hiring JTA Adjusters at this time, as I'm nearing the end of my case. Nonetheless, I'm grateful for the support and guidance Vincent offered--it made a difference. read more

Just wanted to provide a thorough review so I will have to break this down a bit for people. The common advice I have received from friends and family has always been that, "If you ever need to file an insurance claim you need to get a public adjustor otherwise your insurance company will do whatever it takes to minimize what you are owed." This is then followed by hope that you will never get into a situation where you will need to use that advice. Unfortunately, after my parent's home was damaged by smoke, my family quickly learned why that advice is so necessary. Without Jae and Virginia's assistance this process (which was quickly growing to become an absolute nightmare) would have been impossible. Getting my parent's home repaired required an exhaustive amount of effort in the form of recording the damages, ensuring the language used to describe the damages was adequate, organizing and disputing damage assessments by random 3rd parties hired by the insurance company, etc etc etc. The list of things needed to be done and the number of phone calls required to get my family's home repaired was astonishing. Without this company's expertise, advice, and continuous support and work on their end we would have never been able to finally get this done. Their value as a service is incalculable. I cannot emphasize this enough. Trust that JPA adjustors will set things right with you when your insurance company won't. Also don't wait. Don't even try to start things with your insurance company first. Go straight to these guys first if something ever happens. Even if you haven't gone to them first you will be better off the faster you start working with them otherwise your insurance company will do EVERYTHING in their power to make your life miserable, stall the process out indefinitely, and fight tooth and nail before giving you a single penny. read more

We had a pipe burst in kitchen on February 29th. A leap day we will never forget... Unfortunately, during this time my father in law was very ill and hospitalized for 10 days at that point so all I could think about was how I was going to get through this without help. My husband had to focus on supporting his dad. I had heard of public adjusters through my uncle but hadn't really thought of it until this happened. We were referred to JPA through our contractor and we have no words to describe the weight lifted off our shoulder during this whole process. Ernesto Gallardo is truly an angel sent from heaven. Without him and his consistent support, I would have crumbled. He helped us through the process of dealing with our insurance claim, ensuring we could secure loss of use funds for our rental due to my daughters allergies and finally ensuring that we were getting properly paid out the cost of what it would take to repair our house. He was diligent with getting the necessary paperwork complete and with keeping our insurance company accountable. Thank you so much for everything Ernesto!! Anyone that has Ernesto as their PA, you will be in the best hands! read more

Ernesto was very helpful and genuinely cared. He gave me some great tips on how to deal with insurance. He is knowledgeable and nice and very pleasant to speak to. I appreciate his time and his efforts. read more

Jae and Virginia were excellent. They helped us resolve an insurance claim. They were very professional and polite. We are very happy to have worked with them. read more

Thank you to Jae & Vincent for handling my auto property damage claim. The process was seamless and professional. I highly recommend them to anyone filing an insurance claim. read more

My house had a water damaged while I was traveling. It was really frustrating, but after Jae and Virginia guide me through the steps involved in claiming through my insurance, I went through very smooth and easy. Jae and Virginia are demonstrated expertise and shared extensive knowledge. They responded very quick with any question we had. Highly recommended. read more

Good service, faster handle case (our restaurant smoke damage). The explained everything very clearly and JPA Ajuster helped us get great settlement. Thank you JPA Ajuster read more

"I cannot express enough gratitude for Ernesto Gallardo and their exceptional service as my public adjuster. When I was overwhelmed by the complexities of my insurance claim after we had a hot water leak he stepped in with unparalleled expertise and compassion. Ernesto Gallardo meticulously documented every detail of the damage, negotiated tirelessly with my insurance company, and secured a settlement that far exceeded my expectations. His unwavering dedication and commitment to ensuring a fair outcome made a truly difficult situation bearable. I wholeheartedly recommend Ernesto Gallardo to anyone in need of a public adjuster who goes above and beyond." Thank You, read more

After my house took upon some pretty serious water damage, I was advised through a family member to give Jae Park a call. I am glad I did because from the start Jae Park led me through the process and answered all my questions and concerns in a timely manner. Even with these unprecedented times and delays that follow with it, JPA's team made sure to keep on top of everything and Ernesto, the office manager, was punctual in his responses and updates from our insurance company. I strongly advise anyone that is a victim of unexpected damages to their homes, to go through JPA Adjusters. You won't regret it. read more

My kitchen faucet failed from underneath and flooded behind the cabinets, causing damage to the wall, cabinets and floor. My insurance company was quick to respond, but it seemed like they were trying to do the cheapest, minimal repairs possible. I was advised to get a public adjuster and I yelped some local ones. I went with JPA, based on reviews and my initial phone consultation with Jae. He was very informative and knowledgeable so I gave them a chance and am sooooo glad I did. Ernesto and Jae handled everything with the insurance co. and kept me in the loop. They really came through with a settlement that I'm 100% sure I would not have gotten without them. My kitchen has been fully restored and I couldn't be happier with the job JPA did. Thanks again Jae and Ernesto!!! read more

When our house got flooded by malfunctioning toilet, Jae Park and Ernesto Gallardo helped us in settling claims with insurance company. Honestly, without Jae Park and Ernesto Gallardo, we would have went through miserably difficult and lengthy process in settling the claim but all the troubles and procedures were handled in very professional manner by them. I can say without hesitation that it was most beneficial that I had hired Jae Park and Associates. read more

My home suffered a smoke damage last year. It happened during the Labor Day weekend and I couldn't reach my insurance agent. I had to make the claim call to my insurance company directly. After getting off the phone, I didn't feel too comfortable. The person that took my claim report was unfriendly and was rushing and pushing me to accept their choice of services. She didn't explain the process nor answered my questions. I then realized I need to get some professional help with this claim. I searched online for public adjusters. I spent some time reading the reviews and making some phone calls to different adjusters. I finally chose JPA Adjusters. I wasn't so certain but decided to trust 5 star reviews. Today, I'm writing this review to validate those reviews written by others. My personal experience with JPA Adjusters was identical to those 5 star reviews. Jae Park showed up at my door next day although it was during the long holiday weekend. He quickly assessed the damage and explained the claim process. He pointed out the hidden damages that i didn't even know they existed and certainly would've been overlooked by the insurance company. He seemed very confident and I accepted his professionalism. Next day, I was introduced to Ernesto in JPA office, who was assigned to take care of my claim. Since then, Ernesto and I worked as a team. I followed his instructions and advice, and we continued from beginning to end. We ran into some obstacles here and there, but they were solved without too much difficulties. Thanks to Jae and Ernesto. They knew it coming and knew how to go over and around it! I highly recommend JPA Adjuster for those who are in need. Spend some time searching, reading and deciding. I made a good choice. I hope you do too! read more

At the end of August, the hot water pipe burst, causing our kitchen to flood and damage the base cabinets and floors. I immediately got in contact with Ernesto at Jae Park & Associates and he came over to asses the damages on Labor Day. He started the claims process for us right away and brought us fans and dehumidifiers to start the damage mitigation. As first time homeowners, we had no clue what to expect but Ernesto explained every single step of the way and made sure we understood everything. At the beginning, the insurance company wanted to deny the claim but not only did Ernesto get them to approve the claim, but he made sure we got paid out fairly and then some! Ernesto made this whole process so easy and not as tedious as it could have been had we faced the claim on our own. He made sure to keep us up to date with every single step and oftentimes calling us after hours and on weekends with updates or to let us know there was no update. I hope we never have to hire Ernesto again but if we would need to file another claim for our home, Ernesto will be our very first point of contact! read more

We had a claim that was pending for 8 months, insurance was giving us the runaround and pinning us between HOA and our own insurance. We were left living outside of our home in a rental for 4 months. Then we found JPA. Ernesto came to gather information, pictures, and got to work, it might have taken an extra 3 months but he got the job done, he got our claim through and couldn't be more thankful. He definitely kicked my insurance's behind to get us our claim and back in our home. After the settlement, Ernesto continued to monitor us and make sure the whole repairs were still working for us and also continued fighting for damaged furniture we had in our unit and got a resolution on that as well. Hate to say this but even gave us pointers on what to be looking out for when reapplying for insurance. I thought all insurance are the same, but had an eye opener. Solid effort and resilience from Ernesto, and would recommend any day. Thank you for all your help read more

Working through a home insurance claim and repair can be one of the most stressful experiences a homeowner has to go through, so I am so thankful to have Jae and Vincent help me through this process. They are patient and detailed in their explanations and were responsive to all of my concerns and needs. I would recommend this team to anyone. They take care of everything for you and made sure the process was as seamless as possible. Thank you Vincent and Jae! read more

I would like to start by saying that I am so sorry for writing the review too late. We had water damage in our house at the end of August last year, and we were really at a loss. At that time, I was very lucky to meet this company and proceed with the claim. It was perfect from start to finish. They did their best to work for us, and they gave us updates almost every day in case we were frustrated. They agonized together as if it were their own business, solved problems together, and eventually everything went well. I dare say that it couldn't be more perfect. And what's more impressive is that even the after-sales service is so perfect. Even now, they keep monitoring and following us up to see if we miss anything. My friends around me are all surprised when they hear my story, and later they say they want to leave their work to this company. Finally, I'm so sorry for writing the review so late once again, and once again thank you all to Jae and Virginia. read more

I called JPA to inquire about their fees and the issues I am having with the insurance adjuster . I didn't know of public adjuster until the water mitigation contractor mentioned to me to check it out. I spoke to Vincent G. who was very patient and helpful. He explained to me some useful information although I did not signed up he mentioned to contact him when I get the insurance estimate . He said he will review it and go over with me. True enough I called and Vincent went above and beyond . He offered to swing by and check the item one by one to see if the adjuster miss anything. He brought complete tools to check for dryness as well. Vincent found and pointed out a few items I could ask insurance adjuster to take another look and possibly get an adjustment! I am very impressed with the gracious attitude of spending time to do all that for nothing. I really appreciate Vincent and JPA. I hope it does not happen to anyone but after this experience, it would be a good idea to contact JPA even before contacting the insurance company because then they could take care of everything from beginning to end. I wish I knew about JPA, it certainly would be less stressful and probably get me a better n more fair compensation from insurance company. read more

The team at Jae Park and Associates are not your typical Public Insurance Adjusters. They go the extra mile to address any issues and answer any questions or concerns in a quick, timely manner. They are very knowledgeable in their field and exceeded our expectations. They treated us like "Family" and that itself spoke volumes. Jae Park, Michael Tran, along with Vincent Granados have been there every step of the way and continue to do so. All three of them were patient with us and have been a blessing in disguise. You can rely on them to take on the load and fight for you until everything is resolved. I highly recommend them and their services! read more

My property had a water damaged when I was out of town. Jae and Virginia help me deal with the process of claiming through my insurance. They explain in details what items can be claimed and represent me to negotiate directly with the insurance company. With their guidance and help, it makes the claiming process much comfortable. read more

I would like to commend JPA Adjusters for a job well done in assisting us during our time of need. In April of 2023, we had an unexpected water leak in the kitchen. Our insurance failed to send an adjuster, but instead trusted the restoration company they were contracted to asses the damage. In short we were short funded based on the assessment of JPA. The insurance also refused to give us temporary living accommodation. We suffered the worst living condition while staying at our home due to the tremendous amount of dust and around the clock unbearable noise coming from the machines they left to dry the floor which worsened my husband's allergies. After almost two months of suffering, I searched for a company that would assist us in handling our claim and luckily I found JPA. JPA Adjusters were at my home the very next day after I contacted them. Jae, together with his amazing, professional staff walked me thru the whole process sending experts to thoroughly assess all damages. Because of their expertise and hard work, we were fully compensated. I would like to express my deepest gratitude to Vincent Granados and the rest of JPA staff for the excellent service and a job well done. Vincent held my hand all the way thru the entire process. read more

Mr. Ernesto Gallardo helped me through my tough case and bad insurance. THAnk you so much!

I had a very bad experience with a contractor about claiming home insurance. This contractor did not have a public adjuster license, he charged a 15 percent charge whatever insurance paid to waive a fee; I found this was a lie. He was not a faithful person in the end. A friend recommended Jae Park as a licensed public adjuster whom I consulted. He was so knowledgeable, kind, and patient to hear all my problems while kindly suggesting what to do for the next step. I should have known about him earlier, my house and its mess would have been avoided. Please save your time and effort to have the right person, if you find someone who is not professional they waste your time, very stressful so don't waste your time with the wrong person! I highly recommend Jae Park! Very professional, very glad to have found him! read more

Vincent and Jae were both so helpful on working with my claims. They worked hard to get the coverages I needed for the water loss for my property. They are very professional and they are on top of everything. They know what they are doing and they have resources to help you get through the process. I dont have previous claims experience but with their guidance and support , it is all worth it. I will definitely highly recommend them to my friends and families in the future read more

Ernesto deserves 5 stars! He was very patient and helpful with dealing with Allstate Insurance who took almost a year to payout for our water damaged home. He was also able to get us more $ than the measly amount the insurance adjuster offered. He also followed through and helped us get an invoice the insurance company missed payment for paid. I'd definitely refer him to any friends and family!! read more

We incurred significant water damage at our home and frankly, it quickly became apparent we needed some help dealing with a non-responsive insurance company. A call to JPA Adjusters was the smartest call we've made in a long time. Their team took the time to thoroughly explain how they deal with insurance companies which put us at ease from the start. Time and time again, our insurer tried to low ball us on our claim and each time, JPA called them on it, even going so far as to quote specific statutes and insurance codes they were violating. It was a pleasure working with this company. It is a small business but don't let that fool you into thinking you won't get great service. Every interaction we had with them was positive. A special shout out to Jae Lee who was there at the beginning and showed a ton of patience while answering a ton of questions. A double shout out to Ernesto Gallardo, an office manager, who did all the dirty work with the insurance company. We can't tell you how many emails were sent and calls were made but he doesn't take "no" for an answer. Jae Park - you have a team of professionals and I appreciate how much effort they put in to make sure we were fairly compensated. They definitely exceeded our expectations. Thanks again... read more

My house was flooded which was a bad thing happened, however me and my family were very lucky to work with Jae Park and his office for the whole repairing process. They are extremely professional and super responsive. I can't think of any thing I was not happy about working with them. Definitely recommend! read more

JP provided some very helpful advice without strings attached. Very honest about the process without putting his own interests above mine. Can't ask for more than that! read more

Jae Park and Associates took care of us like family and were there for us from the beginning until our case was resolved completely over a year later. You can rely on JPA to fight on your side regardless of how complicated your claim may be. In our case, we had several hurdles to overcome, from our insurance company, the HOA board, and the contractor who had caused second water damage. Each time, they worked hard to present our case and speak on our behalf, making sure the process would be speedy. Jae and his team are very knowledgeable, reliable, and diligent in getting your claim moving forward and I highly recommend them. read more

Most knowledgeable adjuster I spoke with, definitely recommend. Guided me with all the relevant information with my case!

I needed assistance when dealing with insurance as my house needed to go through a lot of renovation for repairs and working with Jay Park and his team was a great decision. He was very knowledgeable and was able to answer any questions that I had. His team was always kind and followed through when needed. They were very reliable and made sure to follow up with me timely on all important matters. Jay and his team made me feel at ease during this stressful time. Thanks again! read more

Jae and his staff were amazing from the beginning of our insurance claim to the end. Our entire house was flooded from a rainstorm and Jae walked us through every step explaining it all in detail. He was always a phone call away and patient with my questions and concerns. I can't even imagine trying to navigate what we went through without him. I highly recommend Jae! read more

Jae Park, is a professional PA who is honest, straight forward & won't give you false hope or information. I have worked with different Public Adjuster's & I'm amazed by the difference between Jae Park and other Adjuster's. He is the most professional and honest PA you will encounter. I can assure you that if you need someone to fight for you against your own insurance company; Jae Park is the right choice! He speaks fluent English & Korean (he takes good care of his staff & focuses in giving excellent service to all his clients) regardless of how busy he gets. His client's & staff remain his #1 priority! This speaks very highly about the type of person he is and most important the professional PA you need to fight for you. He knows when is time to be aggressive! No insurance company will intimidate him from doing his job. Please be advised that I do not work with this firm. I'm only sharing my opinion from my experience after working with other Adjuster's. read more

Jae Park was highly recommended by relatives and friends. He took over my insurance claim for water leak in my house from beginning to the end of the claim which lasted a couple months. Without him AAA which is my home insurance would of underpay me for the claim and at I would end up with a huge bill for the repairs that would cost me tens of thousands of dollars. Don't trust your insurance company, they are liars just like politicians are but you can trust Jae Park to help you in your claim and will get you every penny to complete your repairs and more. read more

Mr. Park was energetic and professional. He. provided initial in-home consultation for flood related property loss.