Jung and Sarah were incredibly helpful in dealing with our State Farm claim for the Eaton Fire. State Farm made this an unnecessarily arduous process, but Jung and Sarah patiently persisted until they got the job done. Highly recommended. read more

While the representative was polite and professional, their quote of 20% was double the rates of the four other public adjusters I contacted that same day. This was surprising, especially given that all adjusters are also overwhelmed with work during the Eaton and Palisade fire crisis. While the state does not explicitly cap public adjuster fees at a specific percentage, it indirectly limits the amount they can charge by ensuring the insured receives the full settlement amount offered by the insurer prior to any contract with the public adjuster. For residential claims, industry practice in California typically caps public adjuster fees at 10%, though this specific percentage may not be directly stated in Section 15027. A public adjuster quoting 20% for a residential claim may be considered unreasonable or exploitative, particularly during a crisis. read more

Highly highly recommended! Can't say enough about this company and Isaac in particular Hands down made the whole situation bearable I went through a nightmare that lasted about 2 years almost going on 3 and if it wasn't for Isaac idk what we would have done our insurance company would of gotten away with everything They had us living in our uninhabitable house with a newborn I was washing dishes with a water hose in my backyard and quite honestly idk if my insurance company would have covered a dime. But thanks to Isaac and his team we ended up in a better place took care of everything from housing to fighting with insurance really did go above and beyond This isn't some fake post if you're really going through what we went through (nightmare) you will not be in better hands than with Isaac no human being should be treated like trash just because insurance companies have big money. Hire the big guns Isaac. Really did make the process smoother I felt like I was going crazy before we hired them. Best decision we made read more

The adjuster named Sarah helped us patiently with the whole situation regarding dealing with insurance for floor water damage/water pipe puncture situation when we family just bought a house. Thank goodness we also had insurance but without help of Excel Adjusters and Sarah we would have no fulfilment like this regards to coverage of hotel fees, meal fees, as well as repairing fees, not to mention customer service. We COULDN'T ASK FOR MORE. Thank you for courteously taking care of us while at stay at hotel and throughout whole process Sarah, especially. Everyone goes through hardship and we are grateful for treating our matter like yours with best job and kindness - Park family read more

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I saw a review that mentioned concern with Excel Adjusters rate and I had to update my review to emphasize that the percentage they take is reflective of how hard they work for you . I send everyone I know to them and they are so honest about what they think they can do for you and then they go above and beyond. In a city full of smoke and mirrors this company is a gem. My son and our home wouldn't be here without them. read more

A friend referred me to Excel Adjuster, Public Adjuster, Mr. Isaac was assigned to assist me in a broken pipe in my house. From day one Isaac assisted me guiding in all aspects till finalizing the recovery of my house construction. His expertise & experience this transition of repairs & relocation would had been a nightmare but thanks to him & your company we were able to reestablish in our home. My family & I are very happy & grateful for Isaac's guidance. All our calls were answered & patiently reinforced us of each procedure/step to follow. Thank you for your excellent service. Many blessings & assured your success for a wonderful assistance. read more

We had water damage in our house due to pipe leakage and Mr. Park and Andrew were super responsive and helpful throughout the process, updating us about any progress/adjustments made. They made sure we were informed and taken care of. Would highly recommend Excel Adjusters to friends and family! read more

Excel Adjusters was extremely helpful in assisting us with our insurance claim. We worked with Andrew who was always professional, helpful and accommodating. He guided us through the process and helped take care of all of our needs along the way. The entire team was extremely kind and professional and they got started on our claim as soon as we initially contacted them. If anyone feels they are being unfairly treated by their insurance company and needs to hire a public adjuster, I highly recommend Excel. read more

We worked with Excel Adjusters for over 2 years to recoup our flood damage from the insurance company. The insurance company was very uncooperative and changed their representative over 5 times. We are glad we went with Excel Adjusters, as they kept pushing insurance company for the proper payment. It was definitely worth working with Andrew and Mr. Park, and getting their help with our claim. There was no way the insurance company would have gotten us a fair claim if it wasn't for Andrew and Excel. read more

I had a fire. Even though the flames remained in one wall, smoke and soot reached every crevice of the home. Excel's knowledge in demanding what my policy (& CA law) actually entitled me to won the additional funds needed to repair the damage correctly. It might be faster to forgo a public adjuster, but it almost always short-changes your property and your family. read more

Excel Adjusters - Public Adjusters Near Me - Los Angeles, California

We had an amazing experience with Excel as they represented us during our insurance claim. Dealing directly with our insurance company was absolutely horrible until we contacted Excel for help, and it was a total game changer when they took over. Andrew and the entire Excel team were amazing to work with. He communicated everything on our behalf, was super responsive, and helped us navigate the lengthy process of dealing with our claim. They fought hard to get every penny we deserved in order to repair the damages covered under our insurance policy and took so much of the weight and stress off our shoulders. Because of Excel, we settled for 3x the amount of what the insurance originally offered. I highly recommend Excel to anyone dealing with insurance claims and can't thank them enough for helping us with this entire process! read more

We had a rental property that was completed vandalized by tenants using it as a marijuana grow house. Excel responded to our call immediately on a Friday evening. We were able to successfully file a claim and maximized the value of the settlement through Excel's guidance and expertise. Excel took all the stress and hassle out of dealing with insurance directly, it was definitely worth the fee for us. read more

Excel Adjusters - Bathroom (before) - Public Adjusters Near Me - Los Angeles, California

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This is second time I use Excel Adjusters, very happy and very tanksful . I don't know how I can get through this with out help from Sarah and Mr. Park. Do to the pandemic and with experience with Excel Adjusters before. I call Mr. Park right away. From start to finish Sarah take care everything, she keep me update and try to get the most I can. Thank you so much Sarah, with out you and Mr. Park. I know I will have to pay a lot more out of my pocket. (especially right now labor and material are so high) read more

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I had to repeat myself million times the person that answer the phone sounded very inexperience after explaining the whole situation he asked for my square footage and said sorry it is too small for us to represent. really? my water damage is in 1 shower what difference does it make if I have 2 bedrooms or 15? read more

We were referred to Excel Adjusters when we were not going anywhere with our insurance company with our water damage.  We were skeptical about using a public adjuster, especially knowing there would be a fee, but it's totally worth it.  Excel adjusters sent someone to our home and did an estimate.  The next day, we had a meeting with Mr. Park, he explained the process to us, and answered all the questions we had.  We signed the agreement and they took care of everything for us from that point on.  Our point of contact was Mr. Park's assistant, Sarah, she was very helpful, and gave us a lot of advice. She always answered our questions promptly and called us almost every day to update us.  In the end, we got almost double what the insurance company was willing to offer. We can't be more happy and thankful for Excel Adjusters for their excellent service. On a side note,  while we are working on our claim, our friend happened to have a leak as well and we referred her to Mr. Park,  Mr. Park went to her house and agreed to help her.  However, after he read through her policy and realized she has a high deductible, he dropped the case.  Because he knew after the fee and deductible, she won't have much left for repair. Even though Excel Adjusters didn't take her as a client, they continued to guide her in filing the claim on her own.   With all that said, I feel that Mr. Park and his team are there to look out for their clients and they have no issues running extra miles to assist them.  We don't wish to have another claim but if we do, we will definitely use Excel Adjusters again. read more

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Isaac, thank you so much for helping my family during this difficult time. Having to move twice with two little ones was no fun, but coming back to our home was worth the wait. My family so appreciates everything you did for us, and would gladly take up your help if this were to occur again. read more

Excel Adjusters is an experienced and aggessive group that will get the full amount due to their clients from the insurance companies.

Personnel very responsible and Professional, Isaac from Excel Adjuster was very dedicated to help Us since the first day we call and explain the situation in our House. I recommend 100 % this Company to any dispute with the House Insurance Company. It is a secure and Quality service. Thank you for your services & most of all for Isaac who assisted us from day one to the end of the process. read more

We had no idea that public adjustors even existed, but randomly heard about Excel (John Park) through a friend of ours. We are SO thankful for that chance conversation because it made such a huge difference. We discovered water damage from a hot water spring leak, which had been ongoing for several weeks. When we called our carrier, they sent an inspector who looked around our house and noticed the kitchen flooring had a slight mound. He did not crawl underneath the house, however. After that, we received notice from our carrier that we would be receiving what seemed like a very low payout. So we called Mr. Park at Excel. They immediately came and did a thorough inspection, going underneath our house. They discovered extensive water damage and mold issues in the crawl space under our house and up into our flooring and walls. It was a really bad situation (in fact our whole family had been taking turns being sick with fever for a couple weeks before this discovery). Mr. Park and Andrew got right to business and commenced remediation, helped get us long term housing, and negotiated a payout that was a world of a difference. Had we not called him we would only have received a fraction of the payout and more importantly, we may have continued living in that health hazard without fully remediating it. We would highly recommend him to anyone who is dealing with an insurance claim. Thank you Mr. Park and Andrew! - Yang Family read more

I've been with my insurance company for over 19 years and opened a claim for the first time when I had a water leak this past Summer. The insurance company was non responsive for almost a week after I opened the claim. I had to call a plumber on my own because the insurance wasn't getting back to me. The plumber introduced me to a drying company who then told me about the services a PA offers. I did some research online and am grateful to have crossed paths with Mr. Park. He told me all the steps AND even told me about things that I didn't know I had coverage for! My 2 cats and I were able to stay in a hotel during the repairs. If it wasn't for Excel and their phenomenal customer service and proactive instructions, I would probably still be waiting for a call back from the insurance company...Thank you!! read more

Excel Adjusters - Public Adjusters Near Me - Los Angeles, California

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Excel Adjusters delivered everything they promised! Mr. Park is an expert negotiator and took care of everything for our claim. Dealing with insurance companies is never easy but hiring Excel Adjusters was the best decision we made. His staff is also great to work with and Andrew was super helpful with all our questions throughout the process. read more

I don't think I can say enough good things about Mr. Park and his assistant, Sarah but I will try to express my gratitude toward their professional service here. We had kitchen leak last Nov. and reported to my insurance company right away. At that time, I had no experience claiming water loss with ins company so I just entrusted their instruction and used whatever company the ins co. had sent to our house. That's a huge mistake. The water mitigation company that the ins company sent to my house is totally allied with ins co. and not doing thing in my best interest. For example: they teared down half of my kitchen but saved the door and cabinet frame and told me that they can match the whole kitchen by putting the original frame and door back. Or to tell me that they can computer match my existing paint color and touch up the damaged area so I don't have to repaint the whole kitchen and living room. They even tried to covered up one moldy cabinet by spraying chemical treatment and told me that the cabinet is unaffected and is in great condition so we don't need to remove or treat that cabinet. I didn't like the patch-work solution that the ins and mitigation company proposed but I thought that's the only way that ins will pay for my claim. At the same time, the ins company started sending me letters and saying that a lot of damaged items won't be covered! I realized I need someone to help me fight for my right. I am so glad that I found Mr. Park to represent me. He is very professional, easy to communicate with. He is very thorough and fight for my right as if it's for his own house. His assistant, Sarah has guided me step by step and informed me all kinds of possible outcome. She is so caring that she helped me through this challenge time and eased my stress and emotion. The ins company paid for all my kitchen cabinet and to repaint the whole kitchen at the end. Also, to cover removing items and rental for us to leave while the house is under construction. I can only say that when my friends heard the claims checks that I received from my ins company, they said that I was very blessed to find Excel Adjusters to represent me. read more

Excel Adjusters - Public Adjusters Near Me - Los Angeles, California

They are the best company to work with regarding any home insurance issues! I can't say enough good things about Sarah, she did an exceptional job at helping us out. She is highly recommended. read more

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I am extremely satisfied with their fast response, customer service and they know what they are doing.

We were introduced to Mr. Park by a local plumbing company. Unprofessional. Jung Park stopped answering calls and stopped responding. The drying service was the only thing Mr. Park provides without doing any real assessment to the property. We requested him to drop from our insurance claim as he did absolutely nothing but cause more anguish and stress. Mr. Park is using dirty tactics to get money from insurance claims. read more

Our family suffered a major leak in our home from the second floor of our master bathroom sink. The leaked caused enough damage to remove master bedroom carpet, hallway flooring, dining room floor/drywalls, and the removal of all kitchen cabinets, flooring, and drywalls. Our house was gutted to bare bones. The restoration company seems very helpful until all the drying and demo process was completed. Then it was difficult to contact them. After 4 weeks of dealing with the restoration and insurance company, I finally received a water damage estimate of approximately $7,000. That was not enough to repair all of the water damages to the house. It was a very stressful process and no one was cooperating. Luckily, we found Excel Adjustor and met with Mr. Park. He and his team were incredible. He visit the house and informed that there are other water damaged items that were not addressed, and that the existing bathroom tiles were still wet and needed to be removed. He also explained the claim process, meals and hotel reimbursement. After having him on board, we also agreed to let the original restoration company go since they were not cooperating and had some connection with the insurance company. When the insurance company realized that Excel Adjustor was representing us, they changed their entire team. I was glad to have a new team from the insurance company because their original team were not helpful. Ever since I had Excel Adjustor representing us, the process was very easy and stress free, plus we no longer had to deal with the insurance company directly. They were able to settle on a large amount that was able to cover all the water damage repairs. You should not have to work with the insurance company alone. It is best to have a third party adjustor like Excel to represent on your behalf. I will recommend their services to anyone I know. read more

Excel Adjusters - Public Adjusters Near Me - Los Angeles, California

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I had a water damage and my insurance company wouldn't offer enough money to fix my house. My husband was so upset, stressed, and wasted much of his time dealing with the insurance and the restoration companies. It was difficult to work with the insurance company and their vendors would always agree with the insurance companies. We were fortunate to find Excel Adjusters and met with Mr. Park. He visited the house and informed us of other water damages that was missed or neglected by the insurance company, and he also explained the claim process. Ever since I had Excel Adjustor representing us, the claim process was very easy and stress free, plus we no longer had to deal with the insurance company directly. They were able to settle on a large amount which would be impossible for us to do. You should not have to work with the insurance company alone. It is best to have a third party adjustor like Excel Adjusters to represent on your behalf, and their team is awesome, especially Ernesto. They will work with you, answer all your questions, and walk you through every step of the way. I will definitely recommend their service to anyone. read more

Excel Adjusters - Public Adjusters Near Me - Los Angeles, California

My house had water damage in my living room back in October and I was gonna fix with my own money because I knew it would be nearly impossible to had my house insurance pay for that from my previous experience.. Then, I remembered one of my friend who had water leak in 2016 and called her. She recommended this company ( Excel Adjusters) so strongly and gave me their telephone number. So I called but didn't really expect them to do too much for me. And I was totally wrong! The day that I contacted Mr. Park, he set up some "drying services" company to contact us and helped us get wet floors dried up to prevent from getting mold from water leak. Then he contacted my home insurance and did "WONDER"(I cannot really express his job in other words) to get money needed to fix water leak, my damaged living room rugs, new flooring, hotel lodging and packing. He is just amazing. In addition, Sarah, my case manager, was sooooo helpful and professional! She called me, emailed me to follow up, sent me all needed documents, explained the process and reminded me what needs to be done by when. I was just so lucky to have her as my case manager. I truly appreciate what Mr. Park and Sarah did for me and my family. And Thank you Ernesto for helping me whenever I had questions. He was so kind and helpful too. (Picture: my house with water leak & after having new floor) read more

Excel Adjusters - Public Adjusters Near Me - Los Angeles, California

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This summer we had a leak from our upstairs shower. Having used a Public Adjuster (PA) in the past on prior claim I was familiar with the Process. We vetted various PA's including Excel and none gave us the piece of mind that Excel did. When we called, we were connected to Sarah who is an account manger. Sarah was by far super efficient and handled our account like no other. She's prompt to return calls and always made us feel like we were her #1 client. She walked us through the process every step of the way. Excel got us more than we expected and if I ever need another PA, I will definitely call them and recommend that you do too. read more

I walked into my house horrified as it was flooded...with sewage water...the kitchen, cabinets, and living room all flooded. I was in panic mode (and I am not the type who panics). I called the insurance company but immediately remember co-workers who had horrible experiences dealing with them. I also remembered a friend who used to be a public adjuster recommend I do not deal with the insurance company myself. I called Excel Adjusters and spoke with Armando who walked me through the process. I got a call from Jung (P.A.), who visited my property within an hour. He assured me everything will be ok and that I am covered. We called my insurance company via 3-way call to let them know I am being represented by Jung and that was the end with me dealing with insurance. Jung answered all my questions patiently and explained things very thoroughly. He alleviated my anxiety and I was able to get a good night sleep after 2 days from the incident. It's been less than a month and we have reached a settlement that was enough to cover all repairs. I highly recommend Excel Adjusters to anyone who has to deal with property insurance claims! Save yourself the headache, anxiety, and sleepless nights and call Jung! read more

Mr. Park and and his team helped my family and me with home insurance matter after our home was affected from the wildfire. They made things so much easier for us during this pandemic in getting things resolved! Mr. Park has been doing this business for years and has experience with construction, so he is very knowledgeable in this field. On top of that, Mr. Park and his team were very quick to respond to any questions we had. I highly recommend Mr. Park and his team! read more

Last Year in the summer of 2022, my home had a lot of issues surrounding water leaks. With this, came a big headache with my insurance company. The Insurance company was paying too little to fix the damage. Long story short, Sarah came to help me to solve this issue fast and efficiently and helped me gain more funds from the insurance company. She is very professional, knowledgeable, and patient. Without her, I couldn't have finally gotten rid of this issue. I really want to give her a 10 star review instead of 5!!! Thank you read more

I had a recent water loss and did not know what to do. My relative told me to reach out to a public adjuster before filing an insurance claim so I looked up "public adjusters", did my research, and reached out to Excel Adjusters Inc. The consultation was quick and they sent someone out right away. They even sent a plumber, testing company, mitigation service provider, and opened up a claim to my insurance company on my behalf. I am relieved that Excel represented me and took the time consuming stuff and stress away from me! read more

We had a massive spray leak that destroyed our bathroom & bedroom. Thankfully, we had Excel Adjusters representing us during this stressful time. This also took place during the pandemic lockdown, which made it more challenging. Excel responded to my online inquiry quickly and came to my house that same day; Easter Sunday. Jung Park, the adjuster, wore a mask & gloves and followed all safety protocol. They took care of all communication & paperwork with our insurance company. They also communicated with the water restoration company fixing our house. Excel Adjusters was professional and fought to get us the most money our claim deserved. Don't deal with a home disaster yourself. Hire an advocate. Hire a professional. Hire Excel Adjusters. read more

Very Professional and top of things. Excel Adjusters took care of all of our insurance issues and went above and beyond. I highly recommend using Excel Adjusters they had more knowledge on insurance claims and allowed us to receive more than what we would have if we didn't contact them. 5/5 read more

This is a well deserved review for Excel Adjusters. Our family suffered water damage that affected majority of our home. After months of dealing with AAA we finally reached out to Excel for some assistance. AAA originally offered us $19k and we ended up settling for $44k with the help Excel. AAA was extremely difficult to deal with, but Excel was persistent and patient for us. Excel was there every step of the way when our insurance should've been there and wasn't. Excel arranged alternative housing during our disaster and repairs. I have nothing but great things to say about our experience. A special thank you to SARAH!!!!!!!!!!!!!! Sarah was so awesome! She contacted me on a regular basis to update us on any information she had. I can not thank this company enough for all of their help. I highly recommend this company to anyone dealing with their insurance company. read more

This is by far the best company to work with any Home Insurance issues! Don't talk to your adjuster before talking to the team at Excel Adjuster's first. They are top professionals that know the law and will fight hard for you to get paid with no excuses. They are the best! Issac and Mr. Park are Awesome and will take care of you. Thanks! read more

I would highly recommend Mr. PARK and his team at Excel Adjusters. We had a leak back in Feb 2020. My first instinct was to call my insurance triple A. Triple A sent estimators and restoration company to look at the damage. This was perform to protect the interest of insurance company and not the owner of the house. Fortunately the quick response of what would be covered and not be covered in claim had me search for a qualified Public Adjuster. For the next 8 MONTHS Mr. PARK AND Issac sent their estimators, a Flooring Expert and even had a forensic flooring company to assist in getting our rightful claim. Having Excel adjuster we had someone on our side. They go above and beyond to get the most in your claim. My only mistake was not call them first. Thank you for helping us. read more

I had a slab leak with extensive damage. I started to call the insurance company and then I remembered my previous experience 15 years earlier with an insurance company. I did a search online and found out about public adjusters. I found Excel on Yelp and called them. Mr. Park came out that day. He and his staff handled everything including filing the claim. I feel that if I had tried this myself, a lot if the damage would not have been noticed or repaired. Excel never took their eye off the ball going back and forth with the insurance company. They were able to get me a fair settlement that I don't believe I could have gotten myself. Thanks again to Mr. Park and Sarah. read more

If it were possible to give less than one star, I would! Excel Adjusters, Inc. (License #2B88268) is attempting to fraudulently charge a fee on a claim for money previously received before they were hired, that they were not involved in nor was not a part of the contract agreement signed. In my last conversation with Jung Park of Excel Adjusters he was completely unprofessional, extremely rude unnecessarily using profanity, being disrespectful and totally unreasonable! To date, Excel Adjusters has refused to invoice me for the correct amount or sign the check for the part of the claim that they were involved in which is not only tying up the money to get them paid but most importantly the monies needed to get my house repairs completed! Make sure you consider their BBB rating before you make a hiring decision! Buyer beware... read more