I had a great experience! I can be very indecisive, but they were patient and allowed me to take my…read moretime when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service

Recently had a great experience here with Lens. Never felt pushy, or persuaded and he was there to…read morehelp in any way along the way. A phone call away for any questions we had. The space itself is huge and was actually an old Fry's building which makes sense when you pull up. Plenty of guest parking available directly in front of the entrance. Inside there is tons of seating spread out throughout, along with a little kitchenette with complimentary waters and coffee available. TVs also, and some had kids channels on to keep the littles entertained for a bit. Everything felt clean, organized, and the whole process was fairly smooth. Thank you Echo Park!

I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

Excellent all around service from top to bottom from World Auto. Shout out to my guy Naj, Oliver,…read moreand honestly the whole staff. I never felt pressure to buy anything throughout the whole process and when we did strike a deal I was more than happy that they worked with me with the out the door price. If you're looking for true professionalism & genuine people who actually care about you and are not just looking to make their next transaction, look no further than World Auto!

I first found out about World Auto on Edmonds Used Cars website. They had a van for sale that was…read morelisted as a "great price". When I picked up the van, I told them I wanted to take it to a mechanic to have it inspected before I purchased. The, sales associate, Adam asked if it's within 10 miles radius and it was. After the new car inspection the mechanic said the car was a great purchased, so we got it! It's been great ever since! Also, a week later Adam contacted me and said he had an extra key for the van which was so needed! I appreciated the honesty, and transparency throughout the whole process! Thank you, Adam!

Easy financing & good prices. Love the small family owned aspect and everyone was very kindread more

Very bad business and very unprofessional, they sold us a car that had transmissions problems and…read morewe went back over and over again to try and get it fixed. They repeatedly told us that nothing was wrong with the car but the check engine light kept showing then said we waited until our "warranty" went out. We came two times to get serviced nothing got fixed. Truth be told they just didn't want to fix the car at all. The rude lady said she didn't care if we left a bad review and had a nasty attitude. I wouldn't waste your money on these people. they will give you the run around.

BUYER BEWARE. This dealership does not even do basic safety checks on their vehicles. I bought a…read morecar on Tuesday right before they closed. Thirty minutes after leaving the lot, the car I bought for my daughter to drive back to college started shaking badly. We took it straight to a mechanic and found out it needs four new tires (they are warped, not bald, so the damage isn't visible), a bent rim, and new rear brakes -- over $1,000 in repairs just 30 minutes after purchase. They told us they inspect and service their cars. That is not true. I understand the car was sold "as is," but when a vehicle has serious safety issues immediately after leaving the lot, you would expect at least some good-faith effort to make it right. Instead, they said to my husband, "You should have bought the warranty." The warranty does not cover warped tires or brakes because those fall under normal wear and tear (except for the bent rim). This was not a cheap cash car -- we are making payments on it. If you buy from this place, bring your own mechanic because they clearly are not checking what they sell. Also, while we were there today, they were trying to sell a truck that needed new brakes, rotors, and had bald tires. They do not care about customer safety -- only money.

bought a 2016 tundra here 10mos ago. Carfax indicated cosmetix damage to front. I didn't see any…read moredamage. After I bought it and got it hom, I removed the hood deflector. The damage was then obvious. 9.5 mos later I was side swiped. Minor damage. Took truck to body shop where the owner proceeded to show me all the places the truck had been repainted (poorly). Probably 2/3 of the truck. These guys don't allow you to take the vehicle to your mechanic. There's a reason..

Great selection of vehicles! Fair offer for trade-in. Lenny is great to work with, just ask for…read morehim. No issues!

This is by far the worst experience I've ever had when buying a car. The level of professionalism…read moreand communication at this place is very concerning. I had the car for a week before it started smoking from the tailpipe. I had the car towed in and nobody ever even called to say they received the vehicle or provide an update. I literally had to call ten times before someone answered and was super rude. I was told there was a leak and a part was being ordered and I was told the car would be ready in a week. After a week, I call and was told they haven't even received the part yet. There's absolutely no empathy or sense of urgency. Nobody ever has answers and I'm constantly told I need to speak to Desirae who's always non-responsive and NEVER calls back. At this point I don't even want the car any more. They do bad business stay far away.

Had a great experience with Southern Star....Ronny was great to talk and work with, very honest and…read morereacted to - nd addressed - our concerns very quickly (our target car had a shock issue and they fixed it the very next day). Will definitley put these guys on the top of my list thte next time we need a used car.

I would strongly encourage anyone considering buying a vehicle from this dealership to have it…read morethoroughly inspected by an independent mechanic before signing any paperwork. I purchased a vehicle here in good faith, and shortly afterward it began experiencing serious overheating issues. The engine repeatedly went into "Engine Over Temperature" protection mode, lost power while driving, and required large amounts of coolant despite there being no obvious leak. The vehicle has since shown symptoms consistent with a potentially serious engine problem. This has been an incredibly stressful and expensive experience. Based on my personal experience, I would not purchase another vehicle from this dealership. Please do your homework, request all service records, and pay for a pre-purchase inspection--it could save you thousands of dollars and a lot of frustration.

I was going to buy an Accord from them online. Everything was approved, they had sent me a video…read moreand photos of the car and it was exactly what I wanted! I asked KEVIN one very important question: has the car ever been SMOKED IN? He says "oh, noooo!" Was his response and I trusted him, BIG MISTAKE! So I had my brother who had just had knee surgery to go check out the car before I drive from Memphis to get it. My brother gets there and immediately knows it reeked of smoke even though they had tried to get it cleaned up and get the smell out. Then when I told them how disappointed I was with their lack of business ethics, that they would lie for the sake of one car sale, he tries to tell me my brother was wrong. That they had been burning incense in the car to get it ready for me! Ha! That was the most ridiculous lie I'd ever heard! At that point, he should have just been honest but nope. Sticking to his story. If he was lying about that, what else would he lie about?? (and the rest of the staff bc I talked to several people there, not just him)! LET THE BUYER BEWARE!! THESE ARE NOT HONEST PEOPLE TO BUY FROM!! RUN AWAY!!

This dealership and Jose, took advantage of a young kid, and miss represented the vehicle. Keeping…read morea $500 deposit after sending him a car fax report (said there was NOTHING wrong with the car) and expecting a 24 year old to know if should it have rust on it because it's from Pennsylvania. The ENTIRE bottom of the car is rusting and rotting and they expect us to know that because it's from "the north" Not one to normally leave reviews, management is ass and JOSE can kiss mine