You can tell a lot about a business by how they handle their mistakes, not so much when they are pampering you just to make a sale. At This Journeys, I experienced both. My daughter and I went here to pick out school shoes and the kids working here were very polite and attentive and went out of their way with smiling faces to both size my daughter and get us the numerous shoes we wanted to try on. We left happy but when we got home, we realized we were missing a left show to one of our pairs. I called up and the young lady I spoke to was apologetic but I understood, we are human and people make mistakes. I asked if the shoe was still there and was prepared to go back and pick it up but to my surprise, they offered to ship it to me overnight! Wow! Great customer service! They have kept me as a customer for years to come, righting a simple mistake that would have just been a slight inconvenience for me. Thank you all for your great customer service and the good vibes while we shopped at your store ( : read more