While in El Paso Texas we stopped at the Tony Lama Outlet store to look for a pair of boots for my…read morewife. Unfortunately the selection her size was small and a bit overpriced especially for an outlet store. she couldn't find a pair she liked so we left.

Just moved back to Texas so I needed some new boots. Andy was super helpful and got me squared away…read morewith some beautiful cognac conquistadors. Even got the belt to match! 10/10 would recommend.

We are fortunate to have this store here in El Paso-they have all the styles and the new items look…read moregreat! This is a great shoe if you are going to be walking g all day.

I went to the store thinking I would be able to purchase the Bostons without the soft foot bed in…read moredark brown. The store had almost zero in stock and all, but one pair were the soft foot bed. In addition to that, the mark up on the shoes even after a military discount is ridiculous. I will just go online and purchase my shoes for now on.

I always come here thinking I'll find shoes but I haven't yet! They either don't have my size or…read moreany I like. The good thing is they're right next to Burlington. They carry the same kinds of shoes. If you don't find them here, they may have them at Burlington. The shoes are reasonably priced. I think they used to have more options in the past. A part of the store has empty shelves. I was looking for some heels for a quinceanera the last time I was there. They offer shoes for men, women and children. Another plus is that there's handbags and accessories for women like earrings, necklaces, etc. I like some of these items. The staff is always friendly and willing to help. I'm not sure when I'll return but I know I will. Maybe just maybe I'll find something to buy next time. Overall I've had some decent experiences here minus an actual purchase.

Hands down one of the greatest place to get name brand shoes at a discounted price. My wife and I…read morestopped in while passing through El Paso and found it hard to not fill our car with new shoes. If you like saving money giving you the ability to buy twice as much this is your place. I wish they had a store Chicago! The staff was also very friendly and helpful. Edit: typos on the phone.

Store on South Americas…read more To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

The great improvement would be to close the store. Have been to this store several times now the…read morelast few years. If you order/pick up in your car, it's great! Inside the store is the horror story. They stand around, while looking at you, and not asking if you need help, or just looking at you. Gun side is not more too bad and you'd be better off just selling guns/ammo/permits. The rest of the store is empty most of time and prices way too high. So I get it

They need a supervisor here. Jeanette was horrible. She was Rude and unhelpful to say the least…read more David was a good guy. He took over and got us what we needed.

Rack Room Shoes overall has a pretty good selection of shoes to choose from. I actually ended up…read morebuying my favorite pair of Puma's while I was there picking up shoes for my mom. I definitely enjoy the selection of shoes and the prices. They have a variety of different brands, and I am pretty sure I am going back to get another pair of the Puma's I bought but different color. If there happens to be more than just the two colors I chose from the first time I got them, then I will probably get some more. My only concern about the store was the staff who just seemed like they did not want to deal with helping you. Another thing is, if you do not see your shoe size, apparently do not even bother to ask because they will not have it.

I had some issues with a pair that was making some squeaky noise whenever walking. Ashley took…read moregreat care of me acknowledging the problem and providing me with a discount on another pair. I was not expecting such dedication and was pleasantly surprised by the value and approach to service. The selection in this store is great as the space is very spacious. In terms of value if you join their membership you get discounts and access to some great value! Thank you Ashley & team!

I was in town and my trip was extended a little longer than I had anticipated. My current pair of…read moreSkechers had been one of my favorite pairs of shoes I've owned. It was like I was walking on clouds and I could use them for both casual and more formal situations. Unfortunately, they were seeing the end of life as the tread was gone and there was enough wear on the side that a hole was forming. Luckily, right by my hotel, I drove past a Skechers Factory Outlet on my way back. For someone who has become quite the Skechers fan, this place was a little piece of heaven. There were a ton of styles and sizes to choose from and they had a sale where if you bought one pair you got the second one half off. I quickly went to the section where they had "cooling memory foam" slip on shoes and got myself 2 new pairs. I had trouble finding a size but one of the sales agents quickly came to my aid and found the last one for me. If you have an account with Skechers, you can start accumulating points towards a gift certificate so be sure to have that all set up before you come and make your purchase. I believe for every $100 you spend you get $10 to spend on your next purchase. Love this place and if I had more room in my suitcase I would have bought more!

I'm not much for reviewing sporting goods stores, as I tend to purchase new running…read moreshoes...oh....once every couple years or whenever the tread on my shoes resembles the tread of used tires on a '93 Chevy Blazer. But I just had to give my two cents on Up & Running because...I just can't fathom how or why this location only has 1 review. In the last 2 years. This simply will not do. El Paso must be sleeping on Up & Running. This place is like the Macy's to our Walmart; which would make The Big 5 more like...the K-Mart to our Sears (you see where I'm going with this, right?) I know what you're thinking; "it's just shoes and stuff, right?" Here's the thing. The customer service is what separates this place from The Big 5s and The Champion stores that try to sell authentic, high quality running shoes. Because while fancy shoes are important, so is buying the correct shoe. I have flat feet which are also wide. So, imagine my surprise when the guy at the store informed me there were basically only 2 running shoes that would suit my needs. I wasn't offended by this news. What impressed me more than anything was his level of expertise. He had me walk in a straight line in socks only in order to observe my posture and stance. That's how he was able to recommend which running shoe to purchase. I've never had customer service like that in any other store. You can tell this guy understands what makes a good running shoe for the right foot. What I'm telling you all is if you're the kind of person who doesn't want to waste their time purchasing some half-assed $20 pair of fake running shoes you can purchase at Walmart and are in the market for some high quality running shoes (and aren't afraid to shell out some Tony Stark level cash), then I highly recommend you check out Up & Running. They'll have you...up and running...in no time (gawd, I gotta write some better material)! I'm giving this place 5 flat feet encased in well cushioned soles out of 5.

Called them to order a pair of running shoes for the hubby as they are listed as a Brooks retailer…read moreto inquire about the Brooks "Split Size program". (Brooks is on of the only companies/brands that does this but you must order through one of their retailers.) The gentleman I talked to on the phone didn't know what I was talking about, put me on hold and then came back to tell me the only thing they could do would be to order two pairs of shoes. Um, no. I subsequently called another retailer in Colorado Springs (where we found out about the program originally) and had absolutely no issues ordering two different sizes for the price of one pair, giving me a military discount, and offering to ship them to me to boot. Up & Running needs work on their phone skills/customer service, as well as apparently on knowing their product and programs available for their brands.

Good selection of shoes but way too expensive. Most shoes here are priced 2-3x what you can get the…read moreonline. They had Panda dunks for $300. Checked online and you can just get them for $120. You're better off going to GOAT or StockX

To expensive when they are used shoes and then u call to know if they will take your shoes and they…read moresupposedly have to be brand new when their is not even new and some are fakes

So happy to have found the perfect pair of walking shoes for a very pregnant woman like myself at…read morethe time, excellent customer service from Paul! He was attentive to everyone in the store and very patient. Thank goodness for a great experience especially since we were simply traveling through. Found a pair for myself and my daughter with great pricing!

Customer service is incredibly low. Girl working there kept rolling her eyes and literally said she…read morerefused to look things up for stock bc they had to clean up. Noted and will take our money where a company wants it