So happy to have found the perfect pair of walking shoes for a very pregnant woman like myself at…read morethe time, excellent customer service from Paul! He was attentive to everyone in the store and very patient. Thank goodness for a great experience especially since we were simply traveling through. Found a pair for myself and my daughter with great pricing!

Customer service is incredibly low. Girl working there kept rolling her eyes and literally said she…read morerefused to look things up for stock bc they had to clean up. Noted and will take our money where a company wants it

They need a supervisor here. Jeanette was horrible. She was Rude and unhelpful to say the least…read more David was a good guy. He took over and got us what we needed.

Rack Room Shoes overall has a pretty good selection of shoes to choose from. I actually ended up…read morebuying my favorite pair of Puma's while I was there picking up shoes for my mom. I definitely enjoy the selection of shoes and the prices. They have a variety of different brands, and I am pretty sure I am going back to get another pair of the Puma's I bought but different color. If there happens to be more than just the two colors I chose from the first time I got them, then I will probably get some more. My only concern about the store was the staff who just seemed like they did not want to deal with helping you. Another thing is, if you do not see your shoe size, apparently do not even bother to ask because they will not have it.

I love the factory outlets. Great prices if you can find your sizes. I wear L-XL which is common…read moreand of course slim pickings. Either way was still able to find some great deals.

I bought 2 gift cards this passed December 2022. Each $20 worth. Finally I wanted to use them…read moreonline and both gave me an error. I contacted Nike on chat online. They told me that they will escalate the issue. Because apparently the cards were never activated from the store. And to go back to the store to check on them. Unfortunately it's already the end of March 2023 and I don't have the receipt from the store anymore. I went back to the store. Asked for a manager. A lady witch was the manager at the time told me that without a receipt they couldn't do anything about it. And even if I did the system will not reflect any info from last year. She had a bad attitude about it. And basically told me to call Nike corporate. Witch I did and they told me they were going to help me. And that the issue was going to be escalated. With Nike corporate told me that that will be the case. And to wait for a response I'm 3 to 5 days. I never got a response. Contacted them again about the issue. Told them what happen at the store. They keep me online for about 30 min and came back and told me if you don't have the receipts anymore we can't do anything about it. Will definitely report this to the BBB and tell them that they bluntly stole $40 from me Oh by the way. Because of the inconvenience they gave me a 20% discount code for a future purchase. Smfh

Went in today and got some beautiful shoes! . I didn't like the unisex fit on the previous converse…read moreI've bought, but discovered today that they have women's sizes!!!! The gentleman that helped me had great customer service. I think his name was Elijah.

Well they tend no to notice anyone walking in the door, and they cant even get the custom converse,…read morewhere you can put your name and stuff, they just say 'go to our site'. Ive been to many that have computers there, so you can make your own, and you can pick up at store.

This used to be one my favorite places to shop for clothes when I have a special event but my most…read morerecent trip has been disheartening.. I went looking for an outfit/shoes for my birthday, I was greeted. And that was about the most customer service I received. It was horrible! I asked to try on some shoes and she plopped them down and walked off. It was about three women there that were way too interested in speaking and conversing with their Spanish speaking friends than about servicing customers. I felt like asking for help, I was taking away time from them talking and joking with their friends. I used to love to come in and be greeted and serviced (get fashion advice) from the old staff and now it's turned into almost every other hipster place in El Paso; unless you speak Spanish, you won't get the same service. I walked out once after being ignored for so long (went to get my husband) and then walked backed in to purchase some shoes (the only people that seemed to be getting help were their friends.) and left.

Good selection of shoes but way too expensive. Most shoes here are priced 2-3x what you can get the…read moreonline. They had Panda dunks for $300. Checked online and you can just get them for $120. You're better off going to GOAT or StockX

To expensive when they are used shoes and then u call to know if they will take your shoes and they…read moresupposedly have to be brand new when their is not even new and some are fakes

The select of clothes as ok but the staff was unfriendly. I walked in and was stared at and not…read moreacknowledged. I walked the whole store and was just followed silently. I felt strange and left. It's ok, rather shop somewhere else.