UNBELIEVABLY BAD COMPANY - POOR CUSTOMER SERVICE I purchased my sons class ring on Feb 26, 2020. After not hearing from Jostens for a couple of weeks I called them and was told that they wouldn't even start making the ring until it was completely paid for. So much for the great payment plan they offer - WORTHLESS. So I immediately paid the balance on the ring and was told that the shipping date would be around the 4th of April. When I called this morning I was notified that the plant was closed because of Covid-19 and was planned to open again on May 5 and my sons ring would continue to be made then. I understand closing for Covid-19, however, my sons ring was supposed to ship before all of the Covid-19 shutdowns. Jostens customer lack-of-service, is incredible, not one email from them stating anything about a delay. Their agents are not helpful, understanding, or compassionate at all. My son is not going to have a prom, not going to have a graduation, and now not going to get his class ring before he deploys to the Army at the end of June. When I was in school, Jostens used to be a good company and made quality products, I really with I had read reviews before I ordered. read more

Our school decided to go through Jostens to order our caps and gowns for graduation. I waited to open the box since we were unsure if my program would have a graduation ceremony due to all of the closures. We now plan to have an online ceremony so I went ahead and opened the package. My first reaction was one of shock due to the extremely poor fabric quality. Not sure if you can even call it fabric! To top it off, I was sent the incorrect size. I contacted them through email and after a week of not hearing back, I decided to call. I sat on hold for well over an hour twice and well over 2 hours a third time trying to get in contact with someone in customer service. This is absolutely unacceptable!! I understand that the volume of calls and emails from customers is likely high right now due to graduations being canceled. With that being said, if you had sent the correct gown in the first place, I would have never needed to call. To say this has been disappointing is an understatement. When your callback message said that you value me as a consumer I now find that very hard to believe. Not sure I will ever be able to get in contact with someone at Jostens to make this right. read more

Literally the worst company ever. It took months with no answer on when we would get our cap and gowns and our rings. My ring was like 350$ and there is a little spot where they messed up the silver. Still haven't gotten my announcements and invitations that we paid for. I get that there is a pandemic going on, but these were ordered MONTHS ago. They should of been in before all of the restrictions. read more

My daughter is graduating from med school in two days and has yet to receive her robes! When she talked to a customer service representative, he did not help in any way. They only gave her the option to fill out a review form. Basically gave her the same information that she retrieved from tracking the shipping number. Two days before the robing ceremony and the information retrieved says "shipping label printed". Soooooo, buyer beware!!!!! Yes, she had to buy these robes too! Payment will be cancelled. read more

I think it's rude and offensive for you to charge $11.95 shipping for my son's cap and gown when you are delivering the whole graduation class' gowns to the school. Is it really costing you thousands of dollars to deliver the gowns? Come on! You all obviously have the monopoly on the graduation gowns so writing all the gibberish justifying the "handling" really does not make sense. 500 students x 11.95 is about $6,000. Really? What are you handling for $6000? Karma will take care of itself since you all don't get it. Yet. Peace out read more

Worst costumer service. I have called 4 times now and I am still waiting from an order I canceled an Jan 11th. It's been 17 days and still no refund and costumer service keeps telling me that it should be refund any day now. First I was told 7-10 days and then I was told 15 days and my last call was 3-5 days....and still nothing yet. My total was $78 that I canceled. I explain to them that I still needed to order a yearbook and why couldn't my account be credited and they said we don't do it like that but 17 days later and I'm still waiting on my refund. Thank God this is my last kid graduating from high school so I will never have to deal with this company again. read more

My son is a senior, class of 2020, we ordered graduation announcements many months ago. Jostens, knowing the situation, likely no graduation for this senior class, printed the announcements with the intended date anyway. One would think since this company is geared towards high schools and seniors in particular there would have been some compassion towards the extenuating circumstances this class is/has faced. At least the wording on the announcement could have been changed or printed without a date. I received my order - 11 announcements short of what I ordered and nothing to recognize the heartbreaking situation for our seniors are facing. read more

In a time where every penny counts, and after receiving a plethora of 30% off on merchandise, and $40 off jewelry order emails every week!... When reaching out to see if there was any possible way to apply any of the available discounts to items that were ordered just prior to the pandemic, I am met with rude telephone customer service, followed by a curt email reiterating that no discounts or offers of any kind can be applied to current orders. And the jewelry and announcement merchandise will be held until balances are paid in full. So, with a senior already missing out on an insurmountable level of activities after four years of dedication, with a bill of almost $900 during a time where people have all of a sudden found themselves in a position where they are concerned with keeping a roof over their head, and food on their table, your company is unable to offer even the most minute amount of assistance or any options simply because my order has already been placed! The compassion and concern for your customers is astounding, congratulations on your ability to maintain your profitability and offering a dehumanizing level of service. I'd cancel my orders, but I'm fairly certain you'd be more than happy to keep my deposits and sue me for the balance on the account. read more

Let me start by saying a third grader could have done a better job making the yearbook for Haywood Early college. I paid extra to have my son's name and four accolades put on the front bottom of his yearbook. His name and the accolades are not only on the back of the yearbook but it's not even straight, his name and the accolades are all crooked. I contacted Jostins about this and the guy I spoke to did not seem to care at all, and when he was talking to me I could hear somebody listening and laughing in the background which is about as unprofessional as you can be. I have emailed the company four times with absolutely no response from jostens at all. I would not recommend this company or its products to anyone as they have no oversight or quality control in the production, or maybe they just don't care. I am done with this company forever as I don't deal with inept people. read more

Ordered a class tag for my son for Christmas at the beginning of November, was told it would be here by Christmas. At thanksgiving i received a call to verify my order and was told it would be 4-6 weeks from that call before we would receive it. Well we didn't get it by Christmas but we did receive an invoice for 47.56. we had payed for it in full at the time of ordering it in November. I called they zeroed out the balance and said again it would be 4-6 weeks from the time of that call. it is now late January and I just received another bill!!! I called and they said they will have to work on it and get back to me!!!!!! do not order from them they for the money you pay they are highly disorganized. read more

Jostens was to do warranty repair work on my college ring: specifically they were to replace the stone and size it down. They only repaired the stone. My ring was received by Jostens on March 9, 2020 and it needed the stone replaced and to be sized down. It was returned to me in mid-May with the stone replaced but NOT resized. So, I sent it back per their rep. the day after I got it. The order acknowledgement indicated that I would receive it during the week of August 1, 2020. That was TOTALLY UNACCEPTABLE since Jostens had my ring since March and someone on their end didn't do what they were supposed to do. So, I spoke with two other reps on June 10, 2020, told them that, and they said they would put in a request to expedite the work. Seems to me that since someone on their end messed up my original order and didn't do what they were supposed to do my ring should have gone to the very front of the warranty repair line and sent back to me no later than the end of June. But I still don't have it on August 4th. When I called they said that they were waiting for the stone to be replaced - again. Seems that they could have ordered that the day they told me to send the ring back. No one in the warranty department has done what they said they would do: from calling me back when they said they would, submitting a second request to expedite my order, or having the supervisor call me! The only thing they did was submit the first request to expedite my repair. I shouldn't have to wait this long to get my ring back because someone didn't do what they were supposed to do when they had it the first time. Very sincerely, Roger Sorochty read more

Straight to the point is I was told my sons ring would be delivered by UPS in 4-6 weeks. Went I did not get my confirmation email, nor did the charge go through on my bank account after a week I called them. Now they are saying it takes 2-3 weeks ( if not longer) to get the paperwork to Minnesota where they are actually located. Then after they received the paperwork it can take another 4-6 weeks for them to complete the ring and ship it!!! I flat said this was BS and stated I was flat lied to and the business ethics of this company are atrocious!! They should get it done in accordance to what I was told.. Of course they do not see it that way.. they got the $1000 so what do they care.. For the sake of my son I am hoping the pull themselves together and think of what it means to him.. This on top of having to pay the shipping of the "free" cap and gown which I have a receipt showing I paid $65.05. They stated they had to charge me for it and then take it off the cost of the ring.. However, the only receipt I have for the ring is a little card size paper with no detail, just the total. Amazing work ethics again guys!!! Say one thing do another.. cheat with the right hand and blow smoke with the left.. what a class act!! Also not to mention that I paid in full, and my son was told he would get his two tassels ( as we also purchased a special one for keep sake) at the end of the year.. while others were walking out with them.. I don't get it??? Why do I pay up front and then treated with so little respect or care?? Is it because he is autistic?? Does this company think he has no feelings?? If you are a professional working for a school- PLEASE GO ELSEWHERE.. DO NOT PUT YOUR PARENTS THROUGH THIS!!!! THIS COMPANY HAS NO RESPECT NOR PROPER ETHICS. ALSO YOU CAN'T GET THEM TO ANSWER THE PHONE HALF THE TIME!!! GO WITH WEARMYSTORY.COM INSTEAD!!!! OR ANYWHERE ELSE!! JUST NOT TO JOSTENS!! read more

I spoke with customer service and they were rectified the problem. They were kind and gave me my correct order.

Incredible ripoff! Package C at ACP- Erie, Cap and Gown with tassel - $60.85. On their own - had I seen the small print cap and gown, not under clothing - but under senior items (everything is senior items!) - is $28.95. Highest tassel price - $15.95. How do you take $29 + $16 and package price it to $61? Super sales pitches to kids, not appropriate use of school time. If I was the school's decision maker, this company would be tossed out so fast! This blatant ripoff of parents just should not be allowed! They are probably laughing all the way to the bank! Schools need to walk away, plenty of competitors to choose from, if Jostens doesn't want to be a reputable company! Not surprised at volume of terrible reviews! read more

worst company ever. This year they didn't even show up for our school picture day. They then 'lost' the whole school's pictures from the makeup day. They then told us all we needed to take retakes without seeing our first photos. Myself and many other parents have contacted the school board to have them find a new company. They are not friendly when you call to ask where your phot are. My daughter is in 4th grade and we have yet to have one decent picture. read more

At the last minute they postponed picture day a whole month. Parents already paid good money for new haircuts and now they'd have to do it all over again. No apology or aknowlegment of inconvenience. Customer service never responded, accept to admit that they could have another photographer cover the shoot, if they'd cared. I'm done with them. read more

Worst company you will ever have the displeasure of dealing with! Ordered my sons cap & gown was assured it would be delivered on time it was NOT! In fact didn't get it until over a week AFTER Graduation! Their "customer service" is a JOKE, the supervisors are as uninformative as the reps are. Called in 5/29 was told my order would be refunded it is now 6/6 and STILL no refund. They blame the bank yet the bank has never received a refund as my bank does not place holds on refunds. Do yourself and child the favor of going elsewhere. Unless you want their day ruined because that is what Jostens is known for... they create lasting memories but sadly no good ones! UPDATE: 6/6/19 Contacted customer service again, still no refund. I'm now being told that it can take 5-10 business days from the time a refund is approved! This meaning 30 days for a refund! Contacted corporate no response. Filed a complaint with the Better Business Bureau(Jostens has not responded to that either) read more

I work for a school that shall remain nameless. While arranging our grad list, I see the list of our graduates and then their height and WEIGHT listed for their cap and gown from Jostens. Talk about being in Gym class all over again! Not only is this a completely inaccurate way to determine someone's size, it is a humiliating and unnecessary practice. A man who is a body builder and weighs 250 would not wear the same size as a man who weighed the same. No two women at the same weight and height will wear the same size. This practice of asking for a teenagers weight in order to have a cap and gown is absolutely ridiculous! Finding a person's measurements is far more accurate and less stressful for a young person. It's a non-fitted clothing item similar to a bed sheet! The fact that this is a normal practice by Jostens just proves how out of touch they are with todays youth AND the world at large. No student should be forced to report their weight to the teacher. Please consider removing this practice. read more

UPDATE: my daughter finally got her ring after a long wait. She has worn it twice. It has turned black and has purplish color in it. I'm sure if you buy plain silver it's fine. The gold alternative the sell is HORRIBLE. I did some research on sterling silver rings and 600 bucks for a fake gold plated sterling ring is a horrible price. Just know you can get class rings elsewhere so shop around. I didn't figure this out until it was too late. I asked to return it and they refused and told me I could pay to send it to them to clean it. That makes so much sense to do every few months. So stupid and really shady. This company should be ashamed of the crap they sell and there horrible service. read more

Thank you Josten's for providing me with a horrible experience. May daughter and boyfriend were to receive their class rings tonight at Ryan's ring mass ceremony. Her boyfriend found out at the mass that his ring wasn't there for a balance due. He had his receipt paid in full . You people ruined what should have been a lifelong memory. You ought to be ashamed of yourselves , if you've been in this business as long as you have these kinds of mistakes shouldn't be made. Unbelievable and unforgivable. Josten's might produce a beautiful ring but are equally capable of ruining a beautiful memory read more

Can't believe they are still in business. Terrible customer service. Long hold/ wait times when inquiring about a shipment of crucial items (graduation clothing). Got hung up on every single time! Shop somewhere else! read more

Honestly, I don't ever want to deal with this company again. Expensive. Disorganized. Unnecessary.

I told the rep at Jostens that I would be taking my frustrations to Yelp, there was no reaction and now I see why......every single review is negative....here comes mine: My daughter lost her tassel in the chaos of her graduation day. The following day, I went to the Jostens website and found what I believed to be the correct tassel. I copied the link and emailed it to a rep to confirm that it was in fact the correct tassel. JOSHUA confirmed with the following reply "The Souvenir Tassel is the correct tassel for the cap and gown order that is used during graduation" so I ordered it. When the package arrived, my daughter ripped it open only to discover that this was not the tassel she had lost. I followed up my email with another and was told that I ordered the wrong tassel. At this point I decided a phone call might be more effective. NOPE. I called and spoke with a gal who told me to visit my local office as they might have extra tassels there. I was given a street address and told that they are only open M-F, 10am-5pm. Since I work M-F, 8am-5pm I had to take off early one day to drive the 15 miles (one way) to their office....only to discover that they are CLOSED for the summer, reopening August 5th. When I got home, having had plenty of time to cool off, I emailed Jostens once again. This time I received a reply from JESSICA that said "According to our records, you have already spoken with a customer service representative regarding this tassel. As advised, you may wish to take to the representatives office to see if he has one you can exchange this with". At this point I told my daughter she is stuck with the wrong tassel as I absolutely cannot deal with this business anymore. It really is a shame that Jostens lacks customer service and even common courtesy. They could have some really loyal customers if they knew how to treat people. read more

The saga continues...they shipped my ring to Canada. Why you may ask? Because it was a University of Toronto ring. The fact that I live in AZ and have for 20 years, and the fact that I don't have a Canadian address, didn't seem to matter. The question that begs to be asked is: Where did they ship the ring to?? Anyway, another week goes by and I finally have my class ring back. read more

I ordered the graduation package and a hoody in January. Received everything but the announcements. I wasn't concerned because online it said they would be delivered to the school and the school would notify us. I waited and waited and there was no notification. the end of April i started making phone calls...told to wait. Delays in shipping. Come May and After 5 phone calls I finally find out they should have been delivered with our original package. The rep tried to find extras she could give us, but to no avail. She said she ordered some for us and they would be expedited to use. It has been 3 weeks and still nothing. I now have 12 days until graduation day and we have not been able to send them to family. More than disappointed. With such bad reviews I don't understand why schools still use this company. read more

Just look at these photos of my son's BLACK, TARNISHED neck and the PINK chain that is supposed to be SILVER. No words needed. He's had his class pendant for three weeks. We spent almost $500 for low quality jewelry that turned his neck BLACK. I'm just appalled. I'd give it zero stars if I could. This is just unacceptable. How do you charge this much to have this happen!!?? read more

Jostens - Jewelry Near Me - Phoenix, Arizona

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Well here we go again. Overpriced, monopoly , minimum order quantities and so on only need 5 commencement announcements..sorry its 25 only need a $10.00 tassel..sorry its still $11.00 to ship it 2 T shirts for $40.00..cheaply made in some third world sweatshop and all you get its "senior 2020"..no school name or anything Learnt the hard way before..thank goodness for Walmart The school administration does nothing to condone these practices "we have used them for years, there is no one else etc etc" Nothing will change while parents shell out hundreds of $$$ per child per year to this horrible company read more

Six months later, we have moved and given up...they win and kept the difference in cost. No biggie since it was a small amount, however it's the principle of it all. read more

Horrible service and quality!!! I received my sons graduation announcements and the ink was smeared so I contracted them for a replacement...it's one week before he graduates and I still have NOT received the replacements! read more

I ordered my case ring in October. It came in November. I love my ring. They wouldn't give me a usps tracking number so we clang track it which was scary. Beautiful but they could do better with Customer Service. read more

Jostens - Jewelry Near Me - Phoenix, Arizona

Josten's and their Senior Ads are a nightmare! It's a great way to sponsor a school's yearbook, but the process is horrible!!! Followed the directions and tried to download my son's pictures AND it constantly wouldn't allow it and would freeze every time. Waited for 15 mins before a rep came on the phone and I asked if there are many people with issues on this and she said with an emphatic 'Yes'!! So apparently it's a problem for both customer and employee! The hyperlink that is sent out doesn't even get you to the correct page. Until they get this to be user friendly, I wouldn't recommend it to anyone!! read more

Fantastic product. The quality exceeded my expectations. Their customer service was very friendly and answered all my questions. I needed a resize after I received the ring. I sent the ring back and 2 weeks later received the exact same ring which fit perfectly this time around. Ignore the negative reviews. Jostens knows what they are doing. read more

Jostens - Excellent product.  Highly recommended. - Jewelry Near Me - Phoenix, Arizona

Terrible customer service. A mistake was made in my sons yearbook and the only response was sorry we can't help you. What a waste of $150

Literally if I could give no stars, I would. I ordered a ring from a rep at my college. It was not going to be here in time for graduation (??) and so I had it shipped home. It was then stolen in transit. I contacted them and they said they saw it had been stolen and yet didn't tell me or send me anything about it. They said they'd remake it and send it to me within 6 weeks. That was in the beginning of April. I just called today, June 8, and she said that it wouldn't be ready for another 3 weeks. I also tried looking online to see my order status and the website didn't work. The rep said there wasn't anything she could do. I've been waiting over 2-2.5 months for my college ring and am now moving to a different state which means it will then have to be shipped from home to wherever I am living. All in all, there are plenty of other companies you can purchase from. This is NOT worth the money for the service and customer service you (don't) receive. read more

Very poor customer service. I received e-mails indicating that they would be at my daughters' school on a certain date to deliver the merchandise that we ordered (close to $300.00), however, no one was there on that date. I e-mailed their customer service and they indicated that they were there, when in fact they were not. They just this week were at the school to provide the ordered merchandise, but I never received any sort of notification for this date. Additionally, they did not have two of the items that my daughter ordered, and forced us to take substitutions. They were curt and rude, and told my Senior to take what they provided as a substitution, or wait for a refund. I reached out to them via e-mail to attempt to rectify the situation, but they have not responded. Unacceptable. Ripoff for the amount of money that we paid, and how they delivered what we actually had ordered. read more

My sister ordered a band from Jostens before Thanksgiving. Everyone else's rings and bands have come in (she ordered at the same time as the rest of her class), but my sister didn't receive hers. We've attempted to contact Jostens and were given the runaround . . . multiple times. The order was received, for Jostens took the money from our accounts right away. However, we are now heading into January, and the ring is still unaccounted for. Last year, we ordered another band, and everything went smoothly. I understand that problems, including shipping problems, occasionally occur, but Jostens inability to acknowledge the issue and fix it is what earns them a big, fat zero in customer service. read more

Ordered a mascot tassel back in March. They sent me the wrong one. I emailed them and they said they wouldn't be able to send me one till after I graduate. I tried calling them and asking for a refund or if I can pick it up in person. The guy on the phone said please wait for a minute then hung up on me. $32 for the wrong tassel and getting after my graduation! Unacceptable read more

So disappointed!! Ordered graduation announcements, thinking that for the $40.00 charge they would be good quality! Boy was I wrong! The announcements were printed on copy paper folded into four and print so small you needed a magnifying glass to read it. Also, did not contain my sons name as they assured me it would! I will not be sending these out to our guests! Shutterfly or walgreens would have done a much better job for half the cost!! read more

I ordered my daughter's cap and gown which comes with the tassel paid for express delivery and did not get express delivery called and ask for a refund for the express delivery was told I would get a refund and did not get my refund then it took over a month for me to get the tassel and they didn't explain that thing cap and gown will be delivered to the school separate from the tassel I had ordered the service and communication could have been better to this day I still have not got my refund although they State it went back to my card. Thank god this is my last child graduating read more

Cap and gown didn't get delivered until today (April 23). Still don't have announcements or custom tassel. Called ump-teen times and I was told "sorry" by several people, but no one can tell me why my son's stuff wasn't delivered or where it even is. Actually, they blamed the school rep. I don't know whose fault it is, nor do I care. They told me they would call me back; they never did. One person told me the announcements and tassle would be delivered to his school on Monday since it is so close to graduation. I call back and they tell me they will be delivered to my house and they have been awaiting shipping for 21 days! When I asked why my announcements hadn't been mailed, I was told "protocal is two weeks before the event." Hey stuppid - that's when I am supposed to mail them out....not you. I am so disgusted wtih these people and the fact they have the market on high school is appalling! Had I known what hell I was going to go through, I would have found a competitor somewhere and even pay more just to avoid Josten's. read more